PARTICIPANT BOOKLET - Efma · 2019. 7. 2. · 10.40–11.15Collaborative session Efma l 10...
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PARTICIPANT BOOKLET #EfmaBeirut19
Transcript of PARTICIPANT BOOKLET - Efma · 2019. 7. 2. · 10.40–11.15Collaborative session Efma l 10...
PARTICIPANT BOOKLET
#EfmaBeirut19
Enabling connection& inspiring innovation
CCX Forum: Channels & Customer Experience 4 - 5 APRIL 2019 Barcelona www.efma.com/ccxforum19
SME Banking Summit13 - 14 JUNE 2019 Viennawww.efma.com/sme19
World Retail Banking Summit 12 - 13 FEBRUARY 2019 Dubai www.efma.com/dubai19
Retail Banking Summit in Lebanon3 JULY 2019 Beirutwww.efma.com/lebanon19
Learning Expedition in Asia16 - 19 SEPTEMBER 2019 Reserved for AI Executive Certificate participantswww.efma.com/AIExecutiveCertificate
Learning Expedition in London25 - 27 JUNE 2019 Londonwww.efma.com/LElondon19
Bank + Fintech 2 - 3 APRIL 2019 Barcelonawww.efma.com/bankfintech19
Learning Expedition in USA1 - 3 OCTOBER 2019 New York www.efma.com/LEusa19
Retail Banking Summit in Asia6 - 7 NOVEMBER 2019 Singaporewww.efma.com/asia19
DMI Awards Ceremony16 OCTOBER 2019 ParisBy invitation onlywww.efma.com/innovationawards19
Innovation Summit 14 - 15 OCTOBER 2019 Pariswww.efma.com/innovation19
Learning Expedition in Dubai & Abu Dhabi26 - 28 NOVEMBER Dubai & Abu Dhabiwww.efma.com/LEme19
47th Efma Congress17 - 18 OCTOBER 2019 Pariswww.efma.com/congress19
Efma l 10 Boulevard Haussmannl 75009 Paris l France l Tel:+33 1 47 42 52 72 l Fax:+33 1 47 42 56 76 l [email protected] l www.efma.com
NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B
EVENTS
Insurance Summit13 - 14 JUNE 2019 Vienna www.efma.com/insurance19
Insurance Awards Ceremony24 JUNE 2019 Amsterdam By invitation onlywww.efma.com/innovationininsurance
Welcome coffee and registration8.15
Welcome address
Opening remarks from moderator
Meaghan Johnson Senior Advisor Efma United Kingdom
Welcome note
Fahim uz Zaman General Manager, Middle East Efma Middle East
8.50
9.00
PROGRAM 3 JuLy 2019
Customer acquisition in digital ecosystem
Financial inclusion and how digitization will simplify the onboarding of clients specially by having a digital bank ID and a tiered KYC
Najib Anwar Choucair Executive Director Head of Banking Department Banque du Liban Lebanon
Recent developments in Lebanese payment system
Makram Bou Nassar Executive Director, Head of Payment Systems DepartmentBanque du Liban Lebanon
9.10
11.25
Acquiring digital customers
Jocelyne Chahwan Deputy General Manager- Head of Retail Banking Blom Bank Lebanon
10.00
Coffee break and networking10.55
New customers new expectations How new Technologies shape future of banking Digital Banking is it Hype or Reality Building A Digital Bank inside a Traditional Bank – TEB CaseHalil Ozcan Digital Banking Director TEB Türk Ekonomi Bankası Turkey
9.35
DIALOgue sessION: Customer acquisition in digital ecosystem
Najib Anwar Choucair Executive Director Head of Banking Department Banque du Liban Lebanon& Jocelyne Chahwan Deputy General Manager- Head of Retail Banking Blom Bank Lebanon& Halil Ozcan Digital Banking Director TEB Türk Ekonomi Bankası Turkey& Amin Meqdadi Director Financial Services Industry SAP Middle East & Africa UAE& Fahim uz Zaman General Manager, Middle East Efma Middle East
10.25
scaling the payments landscape: how to add value and stand out among your peers?
Bringing people & business’ together into one pan-Nordic payment area Why did 7 banks from 4 different countries & currencies join forces to build the world’s first cross border multi-currency clearing platform? How can a new payment infrastructure secure the foundation for next generation real-time payments services in a highly digital region? How we are turning a cost-cutting case into better user experiences.Camilla Bergkvist Chief Consultant - Payments Group Development Danske Bank Sweden
11.50
PROGRAM 3 JuLy 2019
Lunch break13.05
Coffee break and End of conference16.15
DIALOgue sessION: scaling the payments landscape: how to add value and stand out among your peers?
Makram Bou Nassar Executive Director, Head of Payment Systems DepartmentBanque du Liban Lebanon& Camilla Bergkvist Chief Consultant - Payments Group Development Danske Bank Sweden& Randa Bdeir Deputy General Manager | Head of E-Payment Solutions & Cards Technology Crédit Libanais Lebanon& Ramzi saboury Chief Commercial Officer Areeba Lebanon& Meaghan Johnson Senior Advisor Efma United Kingdom
12.35
DIALOgue sessION: How to adopt disruptive business models using data and AL and leverage innovation via agility, collaboration and partnership to change the game
Andras Fischer Head of Innovation, Retail Banking OTP Bank Hungary& Dania Abou-Zeinab Assistant Group Head of Retail Banking Bank Audi Lebanon& Meaghan Johnson Senior Advisor Efma United Kingdom
15.35
How to adopt disruptive business models using data and AL and leverage innovation via agility, collaboration and partnership to change the game
The banker’s guide to the innovation galaxy Introducing OTP Group and its innovation hub OTP LAB Elaborating on the drivers and thinking behind the establishment of OTP LAB Introducing the activities and tools used by our team, and how these fit into the traditional operation of a large bank Practical experiences, lessons learnt, dos and don’ts through real life innovation casesAndras Fischer Head of Innovation, Retail Banking OTP Bank Hungary
How BBAC measures its customer lifecycle end-to-end with feedback How to measure omnichannel customer experience with transaction based SMS? Root-cause analysis at points of friction across the customer lifecycle. Close the loop in real time at multi-region operations. Leverage text analytics to gain actionable insights from large volumes of data.sheb Camur Customer Success Manager Pisano Turkey
Digitally led innovation Digital on-boarding and remote servicing Business messaging Robotic Process AutomationDania Abou-Zeinab Assistant Group Head of Retail Banking Bank Audi Lebanon
14.50
15.15
14.25
Payments is dead, long live payments What we have learned from mpesa, alipay etc and their market impact? Why copycatting will lead to further market share decline for banks? How to become the new normal and change your customers’ lives?Cornel Dixon Head of Middle East and Africa Backbase Netherlands
12.15
Wrap up session
Meaghan Johnson Senior Advisor Efma United Kingdom
16.05
WE THANK OuR PARTNERS
SPONSOR & BuSINESS PARTNERS
COUNCILS
When and where are the next meetings taking place in 2019?
Warsaw, Lodz mBank
12-13 March
CasablancaAttijariwafa Bank
13-14 November
What are the Efma councils? Reserved for Efma members, the councils are exclusive groups of senior executives from leading banks and insurance companies that meet three times per year and exchange on the latest ideas and industry developments. To date, Efma councils gather more than 250 members from 40 countries.
Vienna Erste Group
11-12 June
What are the topics of the Efma councils?
Members: 36Countries: 12www.efma.com/insurancecouncil
INSURANCE
Members: 62Countries: 20www.efma.com/ digitalchannelscouncil
DIGITAL CHANNELSAFFLUENT & PRIVATE BANKINGMembers: 33Countries: 17
www.efma.com/ affluentandprivatecouncil
OPERATIONAL EXCELLENCE
Members: 36Countries: 19
www.efma.com/ operationalexcellencecouncil
PHYSICAL CHANNELSMembers: 38Countries: 21
www.efma.com/physicalchannelscouncil
Members: 45Countries: 16www.efma.com/smebankingcouncil
SME BANKING
FINTECH & INNOVATION
www.efma.com/fintechandinnovationcouncil
Members: 52Countries: 19
INNOVATIVE PAYMENTS
www.efma.com/innovativepaymentscouncil
NEW COUNCIL to be launched in November 2019
Solution provider presentation
Break11.15–11.45Expert presentation11.45–12.45
Wrap upWorkshop14.30–16.00
12.45–14.00 Lunch14.00–14.30
08.15–08.45 Welcome coffee and registrationWelcome speech08.45–09.00
Host presentation & discussion09.20–10.40
09.00–09.20 Introduction & round table greetings
Collaborative session10.40–11.15
Efma l 10 Boulevard Haussmannl 75009 Paris l France l Tel:+33 1 47 42 52 72 l Fax:+33 1 47 42 56 76 l [email protected] l www.efma.com NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B
What does the meeting programme look like?
Which institutions are among the members of the councils?
What is the new format of the Efma councils?
How can I become a member of the councils? Please note that only Efma members institutions can attend councils, with the exception of the Insurance Council. If you are a member and you want to take advantage of these exclusive events of the Efma councils, please contact Maïlys. If you are not an Efma member yet, join the Efma community: www.efma.com/joinefma
Maïlys Mertian Council Programme [email protected] +33 1 47 42 66 39
Constantly seeking to satisfy the needs of its members, Efma is updating and improving its services. The Efma councils format is the result of members demands and feedback, and it comprises:
16.00–16.1516.15 – End of the meeting
Collaborative sessionsIndustry expert presentations
WorkshopsOut of the box sessions: Fintech; visits, etc.
An informal gathering the eveningbefore the meeting
Fahim uz ZamanProgram Director & General
Manager Middle [email protected]
Jézabel ChaveEvent Manager
