Panalpina LogEx Training Questionnaire · 2018. 12. 7. · Panalpina specific: Overall model is...

CONTENTSIntroduction

Context, PanalpinaResearch method

Key findingsHeadline results only

Conclusions & Recommendations

Impact of Geographic & Cultural Factors 2

INTRODUCTION

OVERVIEW

Report of a survey of trainers & training participantsCase study global logistics company PanalpinaDraw conclusions that will help improve effectiveness of a dispersed CI training systemNote research ongoing findings to date

The presentation examines the impact that geographic factors have on the design & delivery of lean training in organisations

& on the implementation approach adopted


CONTEXTGlobalisation pan-national companies working on every continentCorporate CI approach deployed regionally

Standard method to drive process improvement Standard method to foster inter-regional collaboration

What are the challenges in such deployments?Do geographic and cultural factors mitigate against the advantages of a singular global approach? What is the right balance between uniformity and allowing some variation to cater for local conditions ?


PANALPINA AT A GLANCE


LOGEX IS A PILLAR WITHIN OURLOGISTICS STRATEGY


RESEARCH METHODTwo questionnaires to global Panalpina employees1. Training participants – 95 respondents2. Trainers – 23 respondents

Web based, May to July 2018

PARTICIPANTS QUESTIONS:Impact of training ability to be an effective practitionerEffectiveness of training methods learning, understanding, applyingTraining delivery like/dislikePreferences – like/dislike training methodsApplication of knowledgeWhat works well/not well


KEY QUESTIONS

What other factors are there?


Are there differences in training impact and effectiveness in different geographical areas?

What are the differences & similarities?

Are there implications for training system design?

RESULTS

QUESTIONNAIRE RESPONSE: REGIONAL COVERAGE

N & S America

Asia, Pacific, Aust.

Europe

Middle East, Africa

Participants


Trainers

N & S America

Asia, Pacific, Aust.

Europe

Middle East, Africa

HEADLINE RESULTS TO DATE1. The implementation model is effective in transferring

knowledge that is applied in the business across all regions

2. There are subtle regional variations in learning style preferences

3. There is a preference for collaborative, workplace based learning

4. The use of eLearning needs to be carefully considered


1. THE IMPLEMENTATION MODEL IS EFFECTIVE IN TRANSFERRINGKNOWLEDGE THAT IS APPLIED IN THE BUSINESS

88% think the training has had a high impact on their ability to apply the knowledge gained in the workplace to create improvements, solve problems or remove waste.93% say they actively apply the knowledge they have learned in training in the workplace

39% “several times a week”36% “regularly, about one a week”

“Through the training I’m well equipped with lean thinking and tools which can be applied daily work wherever possible”Training participant, Netherlands


2. LEARNING STYLE PREFERENCES

There is broad agreement among participants across regions on training preferences, with some variations

Pattern of responses are in agreement across regions

With trainers there is larger variation between regionsStrong preferences of individuals can skew local preference scores more widely

Some common patterns emerge…

What worked well?“Group training where ideas were shared”Training participant, USA


Posi

tive

Resp

onse

Neg

ativ

e Re

spon

se

Very strong preference for workshop learning

Virtual learning less favoured, esp Europe region

Preference for internal over external case material

Preference for Learning Style by Region: Participants

15

Case studiesexternal

Shopfloor prob solve

Case studiesinternal

Web & coaching

Team-working

Classroomgroup

Virtualgroup

Workshop learning

Webself

learning

One to oneweb

-1.50

-1.00

-0.50

0.00

0.50

1.00

1.50

Case

stud

ies e

xter

nal

Case

stud

ies P

anal

pina

Shop

floo

r pro

b so

lv

Web

+ c

oach

ing

Team

wor

king

Clas

sroo

m g

roup

Virt

ual g

roup

Wor

ksho

p le

arni

ng

Web

self

lear

n

One

to o

ne w

eb

All MEAC Europe APAC Americas

Smaller preference for internal over external case material than trainees

Virtual classroom strongly disliked, but less so in Amer region

Less to individual virtual learning in APAC

Preference for Learning Style by Region: Trainers

16

-1.50

-1.00

-0.50

0.00

0.50

1.00

1.50

Posi

tive

Resp

onse

Neg

ativ

e Re

spon

se

General agreement in preference

Resistance to virtual learning methods stronger in trainers

17

Preference for Learning Style: Trainers & Participants

Case studiesexternal

Shopfloor prob solve

Case studiesinternal

Web & coaching

Team-working

Classroomgroup

Virtualgroup

Workshop learning

Webself

learning

One to oneweb

REGIONAL VARIATIONSBroad agreement between regions on training preferences

Negative responses of trainers are expressed more strongly• e.g. teaching styles are more entrenched

MEAC: stronger preference for classroom learning; Europe: strongly against virtual learning environments

V. strong preference for workshop learningAlso internal, company case material is preferred more than external

Common pattern: preference for face-to-faceless so for virtual learning


3. PREFERENCE FOR COLLABORATIVE LEARNING

Strong preference for shop floor visits to solve problems as a teamCollaborative team working with colleaguesClassroom/group based trainingWorkshop learning from practice & from group working on problems

Very strong preference across all regions


“The group works worked the best. Not that theoretical and the people have to think about a solution”

3. PREFERENCE FOR COLLABORATIVE LEARNING

Collaborative team working will colleagues

Part

icip

ants

Trai

ners


4. VIRTUAL LEARNING

Care must be taken in using eLearning:

Web based training plus coaching1 to 1 web coachingGroup based web trainingSelf learning via web


OTHER FINDINGS - HIGHLIGHTSGender differences

see Trainee comparisons

Age differencesNo major differences

Within regions Can be significant differences

LanguageNothing significant has emerged


CONCLUSIONS

KEY QUESTIONS

What other factors are there?


Are there differences in training impact and effectiveness in different geographical areas?

What are the differences & similarities?

Are there implications for training system design?

CONCLUSIONSPanalpina specific:

Overall model is effective application in workplaceWith internal materialBenefits of accredited training enabler, standard

Geographical factors do have an influenceImplications: tailored design to local needsTrainer preference factor

Training deliveryMOST EFFECTIVE: Practical focus – live problems – group/team contactRole of web

• Trade off?

Countries within regions


RECOMMENDATIONSDevelop a global approach with sensitivityTraining system design focus:

Practical, collaborative, contextual

Strategy to ensure appropriate pace of the introduction of eLearningIdentify where eLearning can have greatest impact

Training topics, regionally

Development of a methodology to assess importance of geographical & cultural factors?


LIMITATIONS & FUTURE RESEARCHLimitations

Number of front line operations respondingWeb based questionnaire

Further researchPanalpina further data collection & analysis (ongoing)LERC research themes

• Training system models• Collaboration & involvement

opportunities in 2019


THANK YOU

The Impact of Geographic & Cultural Factors on Lean Training & ImplementationContentsSlide Number 3OverviewContextPanalpina at a Glance Logex is a Pillar within our Logistics StrategyResearch MethodKey QuestionsSlide Number 10Questionnaire Response: �Regional CoverageHeadline Results To DateThe implementation model is effective in transferring knowledge that is applied in the business2. Learning Style PreferencesSlide Number 15Slide Number 16Slide Number 17Regional Variations3. Preference for Collaborative Learning3. Preference for Collaborative Learning4. Virtual LearningOther findings - HighlightsSlide Number 23Key QuestionsConclusionsRecommendationsLimitations & Future ResearchSlide Number 28

Panalpina LogEx Training Questionnaire · 2018. 12. 7. · Panalpina specific: Overall model is...

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