Page 1 Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential. Operation...

Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.

Operation Overview of Operation Overview of Taiwan High Speed Rail Taiwan High Speed Rail

Chiang, Chen,Assistant Vice President,Taiwan High Speed Rail Corporation


OutlineOutline

1.1. THSR OverviewTHSR Overview

2.2. Experience Transferred Experience Transferred

3.3. Operation StatusOperation Status

4.4. Advanced ServicesAdvanced Services

5.5. Operational ChallengeOperational Challenge

6.6. Quality AssuranceQuality Assurance


THSR OverviewTHSR Overview1.1. Route & StationsRoute & Stations

Taipei

Zuoying

Taichung

Banciao

Taoyuan

Hsinchu

Chiayi

Tainan

Miaoli

Chunghua

Yunlin

Nangang

• 1992 route and station location determined

• 1998 construction started

• 2007 opening

• 345 km

• 11 counties/cities and 77 towns (90% of Taiwan population)

• 8 stations

• 4 future stations


THSR OverviewTHSR Overview2.2. BOT ProjectBOT Project

THSRC signed the Contracts with Ministry of Transportation and Communications (MOTC) on 1998.

Total Investment ： 16.5 billion U.S. dollars

3.43.4 13.113.1GovernmentGovernment THSRCTHSRC

(Unit(Unit：： billion U.S. dollars)billion U.S. dollars)

Construction and Construction and Operation ContractOperation Contract

Station Area Station Area Development Contract Development Contract

3535 - year concession

5050 - year concession


THSR OverviewTHSR Overview3.3. ConstructionConstruction

Completed by THSRC (96%)Completed by THSRC (96%) Bridges & Viaducts 251km (73%)Bridges & Viaducts 251km (73%) Tunnel 47km (14%)Tunnel 47km (14%) Cut & Fill 31km (9%)Cut & Fill 31km (9%)

Completed by Government (4%)Completed by Government (4%) Tunnel 16km (4%)Tunnel 16km (4%) (between Taipei & Banciao)


Experience Transferred Experience Transferred

A Brand New Experience

A Local Team with Passion, Vision and Determination

Knowledge, Skill and Experience from International Operational/ Technical Transition

2008 2009

Knowledge and Skill Transfer by Classroom Training and On-Job Training

Experience Transfer and Sharing by Team Work, Coaching and Supervising

2006, AugConstruction Completion

2006, DecTrial

Operation

2007, JanRevenue

Operation

2008, MarAll Local

OCC Controllers

2008, OctAll Local

Train Drivers

20072006


Effective from October 1st, 2010 Weekly Train Service Number 915 Operation Time 06:30 ~ 24:00 (17.5 hrs) Maintenance Working Time (including Sweep Operations) 24:00 ~ 06:30 (6.5 hrs)

Stopping

PatternTaipei Banciao Taoyuan Hsinchu Taichung Chiayi Tainan Zuoying

Operation Time(Min.)

Train No. per Direction

Southbound / Northbound

B 96 23/24 23/23 29/25 28/27 29/31

C 108 1/2 1/2 1/2 1/2 1/2

D 120 34/32 33/32 37/37 37/34 38/39

E 58 3/4 3/4 2/5 2/2 2/2

E’ 58 1/1 1/1 1/1 1/1 1/1

Total 62/63 61/62 70/70 69/66 71/75

Day MonTueWedThu

Fri Sat Sun

Operation StatusOperation Status1. Stopping Patterns & Operation Time1. Stopping Patterns & Operation Time


Operation StatusOperation Status2. Ridership Growth (1/3)2. Ridership Growth (1/3)

500,000500,000

1,000,0001,000,000

1,500,0001,500,000

2,000,0002,000,000

2,500,0002,500,000

3,000,0003,000,000

3,500,0003,500,000

4,000,0004,000,000

Monthly RidershipMonthly Ridership

20072007 20082008 20092009 201020102007/1/5Opening 20112011

3,702,1683,702,168OctoberOctober



00

20,00020,000

40,00040,000

60,00060,000

80,00080,000

100,000100,000

120,000120,000

140,000140,000

160,000160,000

180,000180,000

200,000200,000

104,349

119,425

189,386

137,731

20082008 20092009 20102010 2011201120072007

160,162

190,596

161,884

Daily Ridership 2/5(Chinese New Year)

2/16(Chinese New Year)

10/12(National Day)

Weekly AverageWeekday Average

Highest Daily

Weekend Average

2007/1/5Opening



Global Financial Crisis

15,555,65615,555,656

30,581,26130,581,261 32,349,26032,349,26036,939,59636,939,596 34,379,18334,379,183

00

10,000,00010,000,000

20,000,00020,000,000

30,000,00030,000,000

40,000,00040,000,000

50,000,00050,000,000

20072007 20082008 20092009 20102010 20112011

Total RidershipTotal Ridership ：： 149,822,956149,822,956

14.2%14.2% 12.9%12.9%

Annually RidershipAnnually Ridership


Operation StatusOperation Status3. Services Ramp-Up Plan3. Services Ramp-Up Plan

637637

791791834834

942942

0%0%

20%20%

40%40%

60%60%

80%80%

100%100%

79.4%

9/149/143/313/31 6/16/1 7/277/27 11/911/9 1/181/18 7/47/4 3/163/16 7/17/1 1/81/8

20082008 2009200920072007

7/17/1 10/110/17/127/12

20102010

34.9%

3 4 5 6 7 8 109 1113

12 14

879

942

816863 892

907 915

20112011

2

53.0%54.8%

266266350350

434434518518

Global Financial CrisisGlobal Financial Crisis

Operation Ramp-up Milestones

Train No. per Week

Monthly Ridership LoadLoadFactorFactor

Train No. Train No. per Weekper Week

2007/1/52007/1/5OpeningOpening

1


Operation StatusOperation Status4. Key Performance4. Key Performance

Key Performance IndexKey Performance Index

Revenue ServicesRevenue Services 203,096203,096

Accident RateAccident Rate 00

Service ReliabilityService Reliability 99.94%99.94% (Target: > 99.5 %)

Service Punctuality Service Punctuality 99.33%99.33% (within 5 mins delay at destination, target: > 98 %)

Avg. Delay Time Avg. Delay Time 0.240.24 (min. per trip)


Equipped for Train MasterEquipped for Train Master

Seat Occupancy ClearlySeat Occupancy Clearly

Ticket Holders IdentityTicket Holders Identity

Effective Ticket ValidationEffective Ticket Validation

Automatic Downloads & UpdatesAutomatic Downloads & Updates

Advanced ServicesAdvanced Services1. 1. Seat Map Information System (1/2)Seat Map Information System (1/2)


Children

Full Fare Senior Person

Disabled

Each Ticket Type With Specific ColorEach Ticket Type With Specific Color

Occupied

No passenger

Occupied (taken by another passenger at next station)

Each Seat Usage With Specific ImageEach Seat Usage With Specific Image

Seat to be taken

Advanced ServicesAdvanced Services1. 1. Seat Map Information System (2/2)Seat Map Information System (2/2)


Advanced ServicesAdvanced Services2.2. Purchasing Ticket from Convenience Stores (1/3)Purchasing Ticket from Convenience Stores (1/3)

Introduction

The 1st1st system in the world using QR code (quick response code) ticket sold in convenience stores.

Service commenced on Feb. 23, 2010Feb. 23, 2010.

System Opening Time : 24 hr24 hr

Period open for booking : 28 days prior28 days prior to the date of departure, until 1 hour before the time of departure.

At present, our partnering convenience stores are 7-ELEVEN, FamilyMart and Hi-Life (Totally over 8,5008,500 convenience stores).


Integrating with the existing ticket system (magnetic ticket & CSC)

at the same ticket barrier

Advanced ServicesAdvanced Services2. 2. Purchasing Ticket from Convenience Stores (2/3)Purchasing Ticket from Convenience Stores (2/3)


Advanced ServicesAdvanced Services3. 3. Purchasing Ticket from Smart Phone (1/2) Purchasing Ticket from Smart Phone (1/2)

Download T-Express App & Reserve TicketsDownload T-Express App & Reserve Tickets Get a QR Code and board the trainGet a QR Code and board the train

Introduction Passenger will be able to buy tickets anywhere, no more

waiting in line to retrieve ticket at station. Service commenced on Oct. 28, 2011Oct. 28, 2011 for iPhone platform.iPhone platform. 24 hour fully integrated ticketing system.


Advanced ServicesAdvanced Services3. 3. Purchasing Ticket from Smart Phone (1/2) Purchasing Ticket from Smart Phone (1/2)

Your phone is your ticket Purchased Ticket directly sent to your phone. Easiest way to look up discount tickets.

By simply scanning the barcode ticket at the barrier directly from phone!

Ticket reservation, payment, pickup, order modification, and cancellation all in just a few taps from phone.

Easy manage your information and transaction records for ticketing . Remarks：

a. Application of Android is developing, expected to begin by the end of 2011.

b. Applications for Windows and Symbian is under planning.


Advanced ServicesAdvanced Services4. Integration with 4. Integration with Co-branded EasyCard (Developing)Co-branded EasyCard (Developing)

Introduction

Co-branded Easycard linked with

a credit account to add value auto

matically.

Conveniently and rapidly pass the

ticket barriers.

Expected to begin in December, 2

011.

Only Available for Non-reserved ti

cket.

(EasyCard)

(Co-branded EasyCard)


Providing free charge service by THSR since Nov. 17, 2007, but

operated by local bus carriers.

Advanced ServicesAdvanced Services5. Free Shuttle Service5. Free Shuttle Service

Total No. of Service Routes 1010

Average Daily Services 1,030~1,0771,030~1,077

Total No. of Passengers (Up to October, 2011)

17,209,70217,209,702

Ratio in Total HSR Ridership 13.6%13.6%

THSR Shuttle Bus


Operational ChallengeOperational Challenge1. Natural Hazards 1. Natural Hazards

The island of Taiwan lies in a complex tectonic area, and Taiwan's

climate is marine tropical. Thus, Natural hazards such as typhoons

and earthquakes are common in the region.

TyphoonsTyphoons： 3.53.5 typhoons hit Taiw

an per year on average.

EarthquakesEarthquakes： 18,00018,000 earthquake

s hit Taiwan per year on average.

(In 2010, Magnitude ＞ 4 ： 148 )

Installed DWS (Disaster Warning Sy

stem) to maintain operation safety i

n all weather conditions.


Operational ChallengeOperational Challenge2. A Case of Jiaxian Earthquake (1/2) 2. A Case of Jiaxian Earthquake (1/2)

TaipeiBanciaoTaoyuan

Hsinchu

Zuoying

Taichung

Chiayi

Tainan

N

EpicenterEpicenter

About Earthquake• Taiwan time ： 2010/3/4 08:18

• Magnitude (ML) ： 6.4

• Depth ： 22.6 Km

• Max. Acceleration ： 291 Gal (cm/s²)

(HSR Main line)

Operation Impact on 2010/3/4• 6 revenue trains were stopped in affected a

rea. (1 train derailed with 1 bogie only)

• Passenger evacuation was implemented for 6 effected trains.

• Operation Stop between Taichung and Zuoying.


Operational ChallengeOperational Challenge2. A Case of Jiaxian Earthquake (2/2) 2. A Case of Jiaxian Earthquake (2/2)

ExitTK215 + 772

ExitTK219 + 883

ExitTK283 + 258

ExitTK294 + 332

ExitTK311 + 725

ChiayiTK251 + 585

T405TK215 + 500

T408TK220 + 100

T105TK283 + 500

T403TK315 + 020

T110TK293 + 800

T410TK310 + 700

TainanTK313 + 860

SouthBoundNorhBound

• T110 derailed (Car 12 bogie 2)• Pantograph all damaged• Track damaged• OCS damaged• Signal damaged• 2,375 passengers were evacuated from 6 affected trains

• 1 Pantograph damaged

Running speed upon UB active ： 298 km/h

Running speed upon derail ： 272 km/h

Running distance after derail ： 2700 m

Running time after derail ： 68 s

Stopping distance ： 3300 m


Quality AssuranceQuality AssuranceISO 9001 CertificationISO 9001 Certification

Certificated by Lloyd’s Register Quality Assurance Limited (2010)

Approved

THSRC Rolling Stock (700T) maintenance. (2010)

In Progress

Track, power, signal and communication maintenance. (2011)

Passenger Services at stations and on-board service. (2011)


Thanks for your attention

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