PA DGS 16 Presentation - Data Rich Results Poor - Frank Saffoori
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Transcript of PA DGS 16 Presentation - Data Rich Results Poor - Frank Saffoori
1© Cloudera, Inc. All rights reserved.
5 Steps to Analytics Excellence
Frank Saffoori
Business Value Analyst, Cloudera
2© Cloudera, Inc. All rights reserved.
The Big Shift…
IT-led,System-of-record Reporting
Business-led,Self-service Analytics
FROM TO
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Data is Transforming Government
Connected Vehicles
Homeland Security
Transportation
Predictive Maintenance
Smart Ports Smart Healthcare
Student Success Smart Cities
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Your Data is Officially an Asset… But Status Quo Won't Work Going Forward
• Enormous Amounts of Data (And We're Experiencing Compound Growth)
• Where's The Value? Need a Modern Approach To Realizing Value
• Data Has Quantifiable Value + Depreciable
• Think From the Perspective of Your Customers (Data's Beneficiaries)
• Serve Your Data Accordingly �Harness All Your Data to Optimize Impact
• Don't Wait - Be The First
• Even If You're Historically Risk Averse, Balance Taking Innovative Approach
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Delivering Real-time Weather Response with an IoT Platform
CUSTOMER 360
PUBLIC SECTOR
» IOT
» SERVICE IMPROVEMENT
» PREDICTIVE ANALYTICS
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CUSTOMER 360Challenge / Opportunity
• Snow & ice expenses = $40-80M
• Control of material usage/costs due to spreader route inefficiencies
• 1,400 trucks
• 2014-15: nearly ran out of salt
• Couldn’t process & analyze 80K records generated per second
• Unable to apply predictive analytics for proactive preparation & management of snow events
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CUSTOMER 360
• Optimize snow & ice response
• Real-time information management solution built on Cloudera
• Stream and analyze unlimited, real-time data from sources like…
• WAZE, Twitter, HERE, vehicle locators, weather
data
• Fully monitor route conditions
• Targeted to replace KYTC’s legacy 511 system
Solution
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CUSTOMER 360
• Better, faster insights optimize efficiencies of snow & ice removal, reduce traffic, prevent crashes
• Rapid response to federal mandates
• IoT data ingested and available for analysis in 35 seconds (vs. 2 days)
• Aggregate 20M records/day
• Process >1M records/second
• Predictive analytics in 3 hours (vs. 4 days)
• Cost savings = $2-8M per year (payback = 1 season)
• Strategies for road and bridge maintenance (understanding impact of over-salting & plowing)
Results
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5 Steps to Analytics Excellence
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5 Steps to Analytics Excellence
• Measure, Analyze, Theorize (Quickly)
• Focus on Your Core
• Build Your Business Case
• Rinse, Lather, Repeat (And Be Agile!)
STEP 1
STEP 2
STEP 3• Quick Win = Creating Raving Fans
• Build Your Roadmap & Your Team
STEP 4
STEP 5
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Measure, Analyze, Theorize (Quickly)
• You Can't Improve What You Can't Measure
• Apply DMAIC Principles (even if you don't have a 6S culture)
• Visibility Is Critical
• Current State Analysis (Process, Technology, Skills)
• Future State Analysis (Vision, Strategic Imperatives)
• Gaps & CSFs
• Being Agile (No More Waterfalls, Please!)
STEP 1
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Focus on Your Core
• Establish a Base for Success (Build Your Foundation)
• Leverage Strengths & Core Competencies (Be Results Driven)
• Know Your Weaknesses (for the ambitious – do a full SWOT)
• Have a Game Plan
• Partner with Motivated Leaders (And Get an Executive Sponsor)
• Outline Your Business Case
• Orient Your Activity Around a Center of Excellence
STEP 2
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Quick Win = Creating Raving Fans
• They Don't Want to Hear It From You (Raving Fans Apply Within)
• Define a “Quick Win" For Your Organization
• Define "Raving Fan" (Customer)
• Prioritize Use Cases on Technical Complexity & Value/Impact
• Define Execution Plan (in weeks, not months)
• Document Results, Lessons Learned, Next Steps (Iteration Is Critical)
• Socialize Across Your Organization (Via Your Raving Fans)
STEP 3(a)
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Build Your Roadmap & Your Team
• This Is Not a One-time Exercise � Transformation Is a Journey
• Keep It Centered & Fluid
• Aligned with strategic imperatives & customer demand
• Include The What, How, When, Who, Where
• Acquire and Build Skills & Experience
• Partner with Technology Leaders
• Internal, other agencies, business sector colleagues, vendors
STEP 3(b)
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Build Your Business Case
• Start with Illustration of Value
• Current State (Status Quo) + Future State (Vision)
• High Priority Use Cases (Projects)
• Highlight Quick Win (Proof This Works + Value)
• Outline Roadmap
• Cost-Benefit Analysis
• Investment Requirements, Quantitative & Qualitative Benefits, ROI,
Payback, NPV, TCO Comparison
STEP 4
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Rinse, Lather, Repeat (And Be Agile!)
• Parallel Work Streams (Use Case Development)
• 2-4 Week Sprints
• Deliver Capabilities & Value Aimed at Creating Raving Fans
• Have a Communication Plan & Build a Brand of Excellence
(Compelling Progress & Value Delivered Frequently)
• Focus on Time to Value (Be Results Driven)
• Build & Evolve Your Analytics Center of Excellence
STEP 5
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5 Steps to Analytics Excellence
• Measure, Analyze, Theorize (Quickly)
• Focus on Your Core
• Build Your Business Case
• Rinse, Lather, Repeat (And Be Agile!)
STEP 1
STEP 2
STEP 3• Quick Win = Creating Raving Fans
• Build Your Roadmap & Your Team
STEP 4
STEP 5
18© Cloudera, Inc. All rights reserved.
N. Frank Saffoori, MBA
Business Strategist
Cloudera