P TRAN SERVICE BOARD MEETING - Palm Beach …discover.pbcgov.org/palmtran/PTSB_Agendas/October...

NOTICE OF MEETING

PALM TRAN SERVICE BOARD

MEETING

THURSDAY, OCTOBER 27, 2016 1:30 P.M. - 3:30 P.M.

MOUNTS BOTANICAL AUDITORIUM

531 N. MILTARY TRAIL WEST PALM BEACH, FL 33415

If a person decides to appeal any decision made by the Palm Tran Service Board with respect to any matter considered at such meetings or hearings, he/she will need a record of the proceedings, and for such purpose he/she may need to ensure that a verbatim record of the proceedings is made which record includes the testimony and evidence upon which the appeal is to be used. A copy of proceedings may be requested in another format.

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Bus Stop 1225Mounts Botanical Garden

OCTOBER 2016 Palm Tran Service Board LocationMounts Botanical Garden531 N. Military Trail, West Palm Beach FL 33415

This location on the west side of Military Trailbetween Belvedere Rd. and Southern Blvd.and is served by Palm Tran Route 3

Golf St.

3 Mili

tary

Trai

l

Orleans Ct.

NOCTOBER 2016PTSB LOCATION

Bus Stop 1042

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PALM TRAN SERVICE BOARD

Mounts Botanical Auditorium 531 N. Military Trail, West Palm Beach, FL 33415

Thursday, October 27, 2016

MEETING AGENDA 1:30 P.M. – 3:30 P.M.

1. Call to order

2. Roll Call

3. MOTION TO ADOPT Agenda for October 27, 2016

4. MOTION TO APPROVE Minutes for September 22, 2016

5. Comments from the Palm Tran Service Board Chair

6. Safety Message

7. Comments from Palm Tran Executive Director a. Todd J. Bonlarron, Assistant County Administrator b. New Hires

8. Action Items a. Final Transit Development Plan (TDP) b. Public Comment for Action Items

9. Information Items

a. Simme Seat/Bus Seat Update and Features b. Performance Report c. Public Comment for Information Items

10. Committee Reports

a. Paratransit Subcommittee

11. Public Comments

12. Board Member Comments Palm Tran Bus Service is available to Mounts Botanical via Route 3

NEXT MEETING November 17, 2016 at Governmental Center - 6th Floor 301 Olive Avenue, West Palm Beach, FL 33401 via Route 1

If a person decides to appeal any decision made by this Board with respect to any matter considered at this meeting, he or she will need a record of the proceedings, and that, for such purpose, he or she may need to ensure that a verbatim record of the proceedings is made, at his or her own expense, which record includes the testimony and evidence upon which the appeal is to be based. A copy of this agenda may be requested in another format.

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Palm Tran Service Board Minutes

Vista Center Complex 2300 N Jog Road, West Palm Beach, FL 33411

Thursday September 22, 2016 1. Call to Order 1:30 P.M. 2. Introduction of Members / Roll Call

Quorum Present/ Members present: Dwight Mattingly – Chair

Myra Goldick- Vice Chair Terry Brown Robert Weinroth Martin Rothman

Andre Cadogan arrived 1:45 pm Dennis Martin Frank Stanzione Beverly Scott

3. MOTION TO ADOPT AGENDA for September 22, 2016.

Action Taken: Motion to adopt agenda made by Robert Weinroth, seconded by Myra Goldick. Motion approved unanimously.

4. MOTION TO APPROVE MINUTES for July 28, 2016. Action Taken: Motion to adopt agenda made by Martin Rothman, seconded by Terry Brown. Motion approved unanimously. 5. Comments from Palm Tran Service Board Chair.

• Dwight Mattingly thanked everyone in attendance and said that each public comment that required a response would be in the next meeting packet following the minutes.

6. Safety Message- Jafari Bowden, Interim Safety and Training Manager

• Mr. Bowden reminded everyone about safe driving in rainy conditions. Safe techniques included slowing down, checking tire conditions, as well as avoiding braking hard.

7. Comments from the Executive Director (Clinton B. Forbes)

• Mr. Forbes introduced Chad Hockman, as the new Senior Manager of Paratransit division. He also briefly presented the new operators' uniforms as well as unveiling the new Palm Tran bus designs for 2016.

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Comments from the Board Terry Brown asked if the buses will be equipped with WiFi; Mr. Forbes indicated they are wired for WiFi and can be upgraded. Beverly Scott was concerned about which bus routes will receive the new fleet; Mr. Forbes responded that federal law requires that the new fleet be distributed equitably among all Palm Tran routes. Ms. Scott wanted to know about the retirement age of buses; buses are typically retired within 500,000 miles or 12 years. Robert Weinroth commented on the professionalism of the uniforms and the look of the buses. He was concerned that the advertising wrap on the outside of the buses, could takes away from what we are trying to do with the look of the new buses and cautioned Palm Tran about potentially blurring our image. Mr. Forbes responded that while we do receive revenue for the advertising wraps, it is less than 1% of the agency operating budget and he will direct staff to evaluate alternatives. Mr. Weinroth also wanted to know had staff evaluated the feasibility of alternative fuels for the Palm Tran fleet. Mr. Forbes iterated that Palm Tran currently has 110 clean diesels, 40 hybrid buses. Mr. Forbes responded that all clean fuel options (natural gas, clean diesel, hybrid/electric) will be evaluated moving forward. Andre Cadogan commented on the new vehicles and suggested having the ability to charge cell phones via USB ports would be a needed amenity. Mr. Forbes responded that the new fleet of buses have USB ports for customers. Dennis Martin also warned about advertising on more than 10% of the buses, as it may dilute the Palm Tran brand.

8. Action Items a). None 9. Information Items

a). Palm Tran 2016-2027 Transit Development Plan (TDP) Update Mr. Fred Stubbs, Planning Manager, introduced Laura Everitt, from Tindale-Oliver to present the TDP update. Ms. Everitt presented the following topics:

• Public Involvement • Routes and Service Hours • Future Role of Transit • Amenities • Connectivity • Palm Tran Connection • On-board Survey: Rider Perception • Existing Conditions: Density and Demographics • Ridership (Current & Projected) • Palm Tran Peer Comparison • Peer Review

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• Palm Tran Performance Trend • Transit Needs Development • Preliminary Alternatives Development • Frequency Improvements • Span of Service Improvements

Board Members Comments on the TDP Update (Item 9a)

Robert Weinroth inquired about the funding stability and available funding mechanisms in the plan. Ms. Everitt responded that the finance plan is still being updated by staff. Mr. Forbes also commented that any funding needs county approval and is an ongoing, dynamic process. Ms. Everitt also reminded the Board that one major Palm Tran initiative is the Comprehensive Operational Assessment (COA) to take place in the next 12-24 months. Mr. Forbes commented that he and staff have renamed the pending Palm Tran COA the Route Performance Maximization (RPM) initiative. ,it is a dynamic process that has to be locked in with the county. Mr. Forbes reiterated that the agency, through the RPM process, hopes to be more efficient and use gleaned resources to improve service. Joe Doucette, Finance Director, added that any grant opportunity and/or outside funding will be maximized whenever possible in order to leverage an opportunity for additional grant funding for Palm Tran. Mr. Weinroth commented on a slide that illustrated Palm Tran cost per passenger trends over the last few years, and was concerned about a recent downward trend. Ms. Everitt explained that the metric is trending downward because costs have stayed consistent but ridership has decreased. Mr. Mattingly did question the data being used for the peer review/ financial analysis, Ms. Everitt explained it was data available from the National Transit Database (NTD). Mr. Doucette responded that the agency strives to lower cost wherever possible, while maximizing efficiency. Mr. Forbes further added that there are many variables and potential agency initiatives that will increase revenue in next few years. He also reminded the Board that Palm Tran plans on introducing new fare payment system that will eliminate or mitigate fraud and potentially feature mobile ticketing which will all help increase revenues.

Mr. Weinroth commented that he hopes paratransit customers are continually encouraged to utilized the fixed-route buses as a way of reducing expenditures.

Dennis Martin was concerned with bus scheduling with the potential Transit Signal Priority (TSP) initiatives. Mr. Stubbs responded that TSP is a passive system that has a prioritization that allows the bus to activate the signal only during certain conditions. Dwight Mattingly was hopeful that the TDP will become an active plan to lead the agency strategically in the next 5-10 years.

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(b) Report on Performance Measures and Standards – Center for Urban Transportation Research (CUTR)

Mr. Brian Pessaro, from CUTR, gave recommendations for the initial performance management dashboard. Mr. Pessaro gave an overview and brief descriptions on:-

o Key Performance Indicators Measure and Management Process o Dashboard Five Cores Areas for Fixed Route & Demand Response Services o Fixed Route Dash Board o Safety o Mobility o Customer Satisfaction o Employee Success o Financial Stability o Dashboard Explained o Peer Agencies o Fixed Route o Connection Dashboard o Customer Satisfaction o Employee Success o Financial Stability o Connection Service

(c) Public Comment on Information Items

Mr. Weinroth commented on the some of the indicators (farebox recovery ratio, cost per trip) gave him concern.

Mr. Pessaro reiterated this report was still a draft, and that staff and CUTR will continually refine the dashboard.

Mr. Forbes further said to provide oversight of the performance metrics, a new performance management office was created. The new performance manager will report directly to him. Mr. Martin asked to see a narrative included each month with each data table. Mr. Forbes responded that is a great suggestion, which we will take into consideration. Robert Weinroth inquired about making sure the data is tested and validated. Mr. Forbes reiterated the report is still under internal review until he is comfortable with the report. Dennis Martin asked if the Board has any input to which metric will be included in the monthly report. Mr. Charles Frazier responded that there are hundreds of KPI(Key Performance Indicators) KPI and metrics that staff can include in the performance report and as we implement the performance management office over the next several months and the reported metrics are still in flux. Mr. Frazier also reiterated that the Board and staff will collaboratively have say over KPI's moving forward. Public Comments on Information Items

Stanley Voice warned about making changes before securing paratransit customer input, and stressed the need for public outreach.

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Shelly Yarbrough wanted to ensure that the public is made aware of all changes, including what the on-time performance standard will change to. Mr. Forbes responded that as a customer what to expect from the printed schedule says 5:00, than a bus should not depart until 5:00, and not a minute before. Jeffrey Levine commented on the mobile devices, but warned that not all customers have a smartphone/cell phone. 10. Committee Reports (a) Paratransit Subcommittee Update

• Mr. Brown, Paratransit Subcommittee Chair, spoke briefly about the following items: o Service Provider Meeting update o Rider’s Hand Book Update o ADA ID Replacement Card o organizational structure chart

11. Public Comments Mr. David London has continued concerns about smoking at the Intermodal as well as the loud onboard announcements. Stanley Voice commented on how he is disappointed in the number of vacancies on the new organizational chart and was also again concerned about the lack of information (bus shelters, contract compliance, elderly care concerns) being disseminated by Palm Tran. 12. Board Member Comments

Mr. Weinroth commented that he has just finished up his first term and has recently gotten reappointed. He commended Clinton's leadership through the many changes at Palm Tran. He also mentioned concern the need for Rider's Guides as he thought many people may not use them. Dwight Mattingly went on record recognizing Shannon LaRocque on the work that she did as Interim Executive Director of Palm Tran.

ADJOURNMENT: Adjourned at 3:40 P.M Respectfully submitted, Dwight Mattingly, Chair Myra Goldick, Vice-Chair Minutes are draft and subject to approval by the PTSB and signatures of Chair and Vice-Chair.

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Halloween Safety Tips

Slow down and be especially alert in residential neighborhoods. Children are excited on Halloween and may move in unpredictable ways.

Take extra time to look for kids at intersections, on medians and on curbs.

Enter and exit driveways and parking lots slowly and carefully. Eliminate any distractions inside your car so you can concentrate on the

road and your surroundings. Drive slowly, anticipate heavy pedestrian traffic and turn your headlights

on earlier in the day to spot children from greater distances. Popular trick-or-treating hours are 5:30 p.m. to 9:30 p.m. so be especially

alert for kids during those hours.

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October 27, 2016

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Palm Tran Transit Development Plan – Phase 2

Palm Tran Transit Development Plan

Palm Tran Service Board

October 27, 2016

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Agenda

• Draft Goals and Objectives

• Preliminary Implementation Plan

• Preliminary Finance Plan

• Next Steps

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October 27, 2016

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Draft Goals & Objectives

Specific

Measurable

Attainable

Relevant

Time Bound

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• Goal 1: Maximize the efficiency and capacity of the existing Palm Tran system

• Objective 1.A - Increase annual FR ridership• Strategy: Develop and pursue strategies to increase fixed-

route ridership• Current Value: 10.7 million annual boardings (FY 2015)

• Target: 16 million annual boardings by 2026

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October 27, 2016

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5




• Objective 1.B - Improve span and/or frequency of service on high-ridership routes

• Strategy 1: Implement service span improvements on key routes

• Current Values: 15 of 33 (45%) Palm Tran routes have a 14-hour service span; 6 of 33 (20%) Palm Tran routes have a 16-hour service span or greater

• Target: 80% of all Palm Tran routes have 14-hour or better service span by 2021; 40% of all routes have 16-hour or better service span by 2026.

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• Strategy 2: Reduce number of Palm Tran routes with 60-minute or longer frequency

• Current Value: 17 of 33 (50%) Palm Tran routes have a 60-minute frequency or longer

• Target: No greater than 25% of routes have frequencies of 60 minutes or longer by 2026

• Strategy 3: Increase number of Palm Tran routes with 15-minute frequency or better

• Current Value: 1 of 33 routes (3%) have a 15-minute frequency or better

• Target: No fewer than 20% of Palm Tran routes with frequencies of 15 minutes or less by 2026

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October 27, 2016

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• Objective 1.C - Increase overall Palm Tran productivity• Strategy 1: Establish a minimum threshold for FR productivity; evaluate and

modify routes that fall below 60% / 75% of that system standard• Current Values: As of Fiscal Year-to-Date 2016, FR systemwide productivity is 19.4

passengers per hour; Current paratransit productivity is 1.5 passengers per hour

• Target: As an annual goal, maintain a fixed-route systemwide productivity of 25 passengers per hour

• Target: As an annual goal, maintain a paratransit systemwide productivity of 2 passengers per hour

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• Strategy 2: Evaluate implementation of time-of-day and/or time-of-year scheduling to best meet demand in varying traffic conditions

• Current Value: As of today, no evaluation time-of-day and/or time-of-year scheduling

• Target: 100% of all Palm Tran FR evaluated by 2021

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October 27, 2016

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• Goal 2: Deliver safe, reliable, and accessible transit that is environmentally friendly

• Objective 2.C - Provide timely Palm Tran service• Strategy 1: Establish on-time metrics consistent with FR industry standards; Conduct

annual review of FR on-time performance and compare to prior years.

• Strategy 2: Conduct annual review of paratransit on-time performance and compare to prior years.

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• Goal 3: Provide user-friendly and innovative service that connects communities

• Objective 3.C - Assess and continually improve Palm Tran's integration in a multimodal mobility system

• Strategy 1: Integrate service with SFRTA, BCT, and other transit providers by reducing average scheduled transfer time for key routes.

• Strategy 2: Implement a convenient electronic fare payment system that is interoperable with other regional providers to potentially include improvements such as mobile ticketing and/or offboard fare payment, etc.

• Strategy 3: Work with first/last mile providers such as SkyBike and other potential providers (e.g., transportation network companies) to improve connectivity.

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October 27, 2016

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• Goal 4: Improve the public image of Palm Tran services• Objective 4.A - Develop a campaign to strengthen Palm Tran’s

visibility and image in the community

• Strategy 1: Perform market research to assess the current Palm Tran public image

and develop strategies to enhance the public image.

• Strategy 2: Conduct an annual attitudinal survey

• Strategy 3: Develop new Palm Tran website and/or brand/logo

• Strategy 4: Engage community directly through community events and other types of

public outreach

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• Goal 5: Maximize Palm Tran resources• Objective 5.B - Actively pursue additional and sustainable sources of

funding

• Strategy 1: Apply for state and federal service and capital grant programs.

• Strategy 2: Pursue additional funding agreements (either public-private and/or public-

public partnerships)

• Strategy 3: Pursue additional sources of funds such as sales tax, increased

percentage of local option gas tax and/or a mobility fee, etc.

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October 27, 2016

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• Objective 5.C - Effectively steward our public resources

• Strategy 1: Improve FR farebox recovery ratio by minimizing fare evasion and

maximizing our share of public funding

• Strategy 2: Develop an employer and/or college/university pass and/or discount

program to attract new customers

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Preliminary Implementation Plan

• Evaluation Process• Public input• Traditional Market• Discretionary Market• Regional Connectivity• Ridership• Cost

• Budget constraints

• Professional judgment

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October 27, 2016

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2018• Route 43 Okeechobee Blvd: Weekday

frequency (30 to 20 mins)• Route 62 Lake Worth Road:

Weekday/Saturday span of service (1 AM hour and 2 PM hours)

2019• Bolt US 1 Corridor (WPB to Boca Raton):

Weekday span of service (3 AM hours and 3 PM hours)

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2021• Routes 2, 3, 43, 62: Sunday frequency (60 to 30 mins)• Routes 2, 31, 33, 46, 61, 63, 81: Weekday span of service (1 AM hour)• Route 2 Congress Ave: Limited Stop Service (Bolt)• Route 3 Military Trail: Limited Stop Service (Bolt)

2022• Routes 2, 43, 62: Saturday frequency (60 to 30 mins)• Routes 1, 3, 43, 52, 62, 71: Weekday span of service (1 AM hour and 1 PM hour)• Routes 1, 2, 3, 31, 43, 63: Saturday span of service (1 AM hour and 1 PM hour)• Routes 1, 2, 3, 31, 43, 62: Sunday span of service (1 AM hour and 1 PM hour) • Route 63 Lake Worth Road: Weekday span of service (2 PM hours)

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October 27, 2016

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2023• Routes 61, 63, 64: Weekday

frequency (60 to 30 mins)

2024• Route 92 Palmetto Park –

Boca Raton Crosstown: Weekday span of service (1 PM hour)

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Frequency Improvements

• 7 routes• Route 2 - Congress Ave• Route 3 - Military Trail • Route 43 - Okeechobee Blvd• Route 61 - Cresthaven & 10th Ave N• Route 62 - Lake Worth Rd• Route 63 - Lantana Rd• Route 64 - Melaleuca Ln/6th Ave S

• Weekdays, Saturdays, & Sundays

Legend

Frequency Improvements 2

3

43

61

62

63

64

No Changes

Key Hubs

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October 27, 2016

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Span of Service Improvements• 14 routes

• Route 1 & Route 1 Bolt – US1/Federal/Dixie• Route 2 - Congress Ave• Route 3 - Military Trail • Route 31 - 45th St • Route 33 - Australian Ave & Palm

Beach Lakes Blvd• Route 43 - Okeechobee Blvd• Route 46 - Forest Hill Blvd• Route 52 – RPB Crosstown• Route 61 - Cresthaven Blvd &

10th Ave• Route 62 - Lake Worth Rd• Route 63 - Lantana Rd• Route 71 - Lawrence Rd• Route 81 - Atlantic Ave• Route 92 - Palmetto Park Rd

• Weekdays, Saturdays, & Sundays

Legend

Span of Service Improvements 1

2

3

31

43

46

52

61

62

63

No Changes

Key Hubs

81

92

33 71

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Limited Stop (Bolt) Improvements

Legend

Limited Stop Improvements 2

3

No Changes

Key Hubs

• 2 new Bolt routes• Route 2 Congress Ave - Riviera Beach

to Boca Raton• Route 3 Military Trail - Palm Beach

Gardens to Boca Raton

• Weekday only

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Beyond 2026• Route 43 Express - Okeechobee / Wellington Mall to WBP Intermodal

Center • Route 62 Express - Lake Worth Road to US1, Wellington Green Mall• Turnpike Express - Palm Beach Gardens to Pompano Beach Tri Rail

Broward County• Turnpike Express - Wellington to Boca Raton

• Turnpike Express - Wellington Green Mall to Sample Road• I-95 Express - Congress Ave To WPB IMC

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Beyond 2026 Express Improvements

• 6 new express routes• I-95• Okeechobee Blvd• Lake Worth Rd• Turnpike

• Weekday only

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October 27, 2016

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Preliminary Finance Plan

• Planning Purposes

• Budget Approval Still Required

• Years 1-5: Balanced

• Years 6-10: Visionary

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Preliminary Finance Plan –Operating

$100M

$104M

$108M

$111M

$115M

$131M

$136M

$141M

$145M

$150M

$101M

$105M

$109M

$113M

$117M

$121M

$124M

$128M

$132M

$136M

$90M

$100M

$110M

$120M

$130M

$140M

$150M

$160M

FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 FY 2024 FY 2025 FY 2026

Operating Costs Operating Revenues

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Capital

• Bus Stop Upgrades

• South County Administrative Building

• Vehicle Replacement

• Vehicles for New Services

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Preliminary Finance Plan –Capital

$12M

$19M

$11M$11M

$8M

$22M

$12M

$19M

$10M $10M

$12M

$18M

$11M$11M

$8M

$12M $12M $12M $12M $12M

$M

$5M

$10M

$15M

$20M

$25M

FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 FY 2024 FY 2025 FY 2026

Capital Costs Capital Revenues

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October 27, 2016

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Next Steps

• Public Outreach• West Palm Beach Intermodal Center – Nov 9• Boca Raton Farmer’s Market – Nov 12

• Presentations • SFRTA PTAC – Dec 14

• Board of County Commissioners • Nov 22

• Florida Department of Transportation• Dec 1

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Conclusion and Discussion

Thanks!

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• Palm Tran ordered 24 new bus stops seats through a

federal grant to aid in the comfort of our riders.

• The innovative 2-seat

design attaches directly to

the bus stop pole and is

durable, safe, and

cost-effective.

• As part of a pilot program,

these seats will be placed

at high-ridership locations

that do not currently have

amenities like a shelter

or bench.

• The 24 bus stops chosen

for this seat geographically

cover the entire community

and serve 23,000 or more

riders per month. These

locations have right-of-way

issues that can prevent a

bench or shelter from being

placed at the location.

--

• The seats make it easier for bus operators to see

riders at the stop and are a much safer option than

sitting on the curb.

" /I t/l rtease have a sea and let us know what you think:

[email protected]

• • • • . .

• : ' • , , ,

• Palm Tran ordered 24 new bus stops seats through a

federal grant to aid in the comfort of our riders.

• The innovative 2-seat

design attaches directly to

the bus stop pole and is

durable, safe, and

cost-effective.

• As part of a pilot program,

these seats will be placed

at high-ridership locations

that do not currently have

amenities like a shelter

or bench.

• The 24 bus stops chosen

for this seat geographically

cover the entire community

and serve 23,000 or more

riders per month. These

locations have right-of-way

issues that can prevent a

bench or shelter from being

placed at the location.

• The seats make it easier for bus operators to see

riders at the stop and are a much safer option than

sitting on the curb.

" /I t/l rtease have a sea and let us know what you think:

[email protected]

For more information on the Simme-Seat, which is

• : ' , , ,

P TRAN SERVICE BOARD MEETING - Palm Beach …discover.pbcgov.org/palmtran/PTSB_Agendas/October...

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