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Parent Handbook 2019-2020 EtonHouse International School Pte Ltd Corporate Office: 178 Clemenceau Avenue #06-00, Haw Par Glass Tower Singapore 239926 Campus: 51 Broadrick Road, Singapore 439501 Tel: 65 6345 6922 Fax: 65-6346 6522 Email: [email protected] Website: www.ehis.edu.sg Co.Reg.No: 199801737E

mailto:[email protected]

http://www.ehis.edu.sg/

CONTENTS PRINCIPAL’S WELCOME 4

VISION 5

OUR MISSION 5

OUR VALUES 5

SCHOOL CULTURE STATEMENT 5

INTERNATIONAL BACCALAUREATE, PRIMARY YEARS PROGRAMME (PYP) 6

ETONHOUSE SECONDARY PROGRAMME 8

COURSES OFFERED IN ETONHOUSE INTERNATIONAL SCHOOL 10

LIBRARY INFORMATION 12

PARENT-SCHOOL ASSOCIATION (PSA) 13

THE SCHOOL ACADEMIC BOARD 13

THE SCHOOL EXAMINATION BOARD 13

GENERAL INFORMATION 13

FEES (PRESCHOOL, PRIMARY & SECONDARY) 14

ARRIVAL AND COLLECTION OF STUDENTS 14

ASSESSMENT AND REPORTING (ALL LEVEL) 15

STUDENT APPEAL (REPORT APPEAL) 15

STUDENT LEADERSHIP 16

EXTRA-CURRICULAR ACTIVITIES (ECAs) 16

SWIMMING PROGRAMME 16

STUDENT BEHAVIOUR MANAGEMENT 17

PARENTAL BEHAVIOUR & CONDUCT 18

HOMEWORK POLICY CHECK 18

TRAFFIC FLOW 18

TRANSPORT 19

BUS TRANSPORT 19

ABSENCES 20

ATTENDANCE 20 of 34

STUDENT SUPPORT SERVICES 21

PASTORAL COUNSELLING SERVICES 21

MEDICAL ASSISTANCE AND MEDICATION 21

ORIENTATION 22

IDENTIFICATION OF PERSONAL PROPERTY 22

ASSEMBLIES 23

EXCURSIONS 23

CONFIDENTIALITY AND SECURITY OF INFORMATION 23

COMMUNICATION 24

FEEDBACK, COMPLAINT AND DISPUTE RESOLUTION MANAGEMENT 24

DISPUTE RESOLUTION 25

SOCIAL LISTS 26

CLASS REPRESENTATIVES 26

BIRTHDAYS 27

PROVISION OF LUNCH AND SNACKS 27

WATER BOTTLES 28

“NO HAT, NO PLAY” POLICY 28

NO NUT POLICY 28

UNIFORM 29

SCHOOL SAFETY 30

ADVISORY NOTE AND STUDENT CONTRACT 30

REFUND POLICY 30

TRANSFER AND WITHDRAWAL POLICY 31

DEFERMENT POLICY AND PROCEDURE 32

FEE PROTECTION SCHEME (FPS) 32

MEDICAL INSURANCE SCHEME 33

NO SMOKING ZONE 33

PETS 33

ADDITIONAL INFORMATION AND USEFUL LINKS 33-34

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PRINCIPAL’S WELCOME

Dear Parents,

The EtonHouse Senior Management and staff team welcome you to the EtonHouse International School.

The school is pleased to have you as a member of its Broadrick family and trusts that your partnership with

EtonHouse will be both happy and rewarding.

The Parents' Handbook has been written as a simple, accessible document to answer any immediate

questions that might arise regarding the school's routines, practices and procedures. Should further

clarification of this information be required, inquiries can be directed to the Parent Liaison Office or your

child's classroom teacher.

With best wishes,

Martin Hughes

Principal

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VISION

● Shaping the future through education

OUR MISSION

● Developing confident and capable global citizens

OUR VALUES ● Integrity (principles, respect) ● Value adding ● Compassion (care) ● Innovation (risk taking, creativity) ● Global Citizenship (responsible citizenship)

SCHOOL CULTURE STATEMENT The Culture of EtonHouse International School is built on two main pillars:

1. Our concept of Who We Are (the type of people we want to be as individuals, as a group of people, as citizens);

2. Our Philosophy of Learning. At EtonHouse International School, we are a respectful, principled and caring community, providing a collaborative, stimulating and challenging environment where inquiry, innovation and life-long learning are nurtured. In the Primary School, our school culture is based on the IB Learner Profile to be:

1. Caring 6. Communicators 2. Knowledgeable 7. Thinkers 3. Open-minded 8. Reflective 4. Inquirers 9. Risk-Takers 5. Principled 10. Balanced

In the Secondary School, our school culture is based on the Cambridge Learner Profile to be:

1. Confident 2. Responsible 3. Reflective 4. Innovative 5. Engaged

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INTERNATIONAL BACCALAUREATE, PRIMARY YEARS PROGRAMME (PYP)

EtonHouse is an accredited ‘IB World School’ for the International Baccalaureate ‘Primary Years Programme’. This programme, designed for students between the ages of 4 to 12 years, is an integrated, transdisciplinary curriculum which focuses on the development of the whole child – it encompasses social, physical, emotional and cultural needs in addition to academic welfare.

The International Baccalaureate Organization (IBO) aims to develop inquiring, knowledgeable and caring young people who help to create a better and more peaceful world through intercultural understanding and respect. To this end the IBO works with schools, governments and international organisations to develop challenging programmes of international education and rigorous assessment. These programmes encourage students across the world to be become active, compassionate and lifelong learners who understand that other people, with their differences, can also be right. In the Primary Years Programme the curriculum is organised around six transdisciplinary units of inquiry integrating the learning areas of:

● Language (English) ● Mathematics ● Physical Education ● Arts (Visual and Creative) ● Science ● Social Studies ● Additional Languages

Teachers provide parents with a curriculum overview which details the Units of Inquiry, learning content, specific outcomes to be addressed for the year and the strategies/skills that will be focused upon. Students explore traditional subject areas through integrated Units of Inquiry, organised around six transdisciplinary themes that provide the framework for the exploration of knowledge. Through the inquiry-based approach students develop an understanding of important concepts, acquire essential skills and knowledge, develop particular attitudes and learn to take socially responsible action. By engaging in inquiry based units throughout the year, students become:

● Inquirers ● Communicators ● Thinkers ● Courageous ● Knowledgeable ● Principled ● Caring ● Open-minded ● Balanced ● Reflective

These attributes together are known as the ‘Learner Profile’. Students explore integrated transdisciplinary Units of Inquiry. In Preschool (Kindergarten and Year 1), students explore a minimum of four Units of Inquiry per year, while from Year 2 to Year 6 students explore six Units of Inquiry per year.

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Transdisciplinary Themes

● Who we are ● Where we are in place and time ● How we express ourselves ● How the world works ● How we organise ourselves ● Sharing the planet

In Kindergarten the approach is a ‘play-based’ integrated curriculum. All subjects are included and integrated within the programme to provide the foundation for the primary years. Specific information about each unit, such as the Central Idea and the direction of the inquiry are included in the curriculum outlines. A copy of the school’s ‘Programme of Inquiry’ can be obtained from the PYP Coordinator. Information and Communication Technology Students are supported in their curriculum studies through access to classroom computers, banks of iPads and MacBooks, the school’s IT lab and the Bring Your Own Device programme in place from Year 5 and upward. The school employs an IT specialist teacher and has access to the company’s team of quick response IT support technicians. Additional Languages The school offers daily classes in the following languages for all students: Chinese, Hindi, Japanese, and English as an Additional Language – in addition to Spanish (Year 7). Chinese Language Options: Chinese Lessons are offered in two or three streams depending on the student levels; Level 0 (beginners with no Mandarin background), Level 1, then Level 2 (fluent and literate speakers) and level 3 for high level speaker from Kindergarten 1. Differentiation is provided within the classes. Bilingual Classes (Chinese and English) Full immersion of both languages is offered in Kindergarten 1 (K1), Years 1, 2, 3, 4 and 5. In Year 6, Intensive Mandarin is offered to ensure the continuity of the programme. Note: Since the language of instruction for the bilingual class already includes two languages (English and Chinese) the students may not opt for a third language. Specialist Lessons Students from Kindergarten 1 upwards, participate in a range of weekly specialist activities in areas such as music, drama, art，library and physical education (PE). Students also have Information and Communication Technology lessons and lessons building up the skills necessary to access the Library effectively. Specialist teachers provide parents with a yearly overview which details the inquiry areas and content and skills that will be addressed in lessons. Students join sports “Houses” which are used to organise teams and encourage participation in team activities. An Interhouse programme is offered in blocks throughout the year.

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ETONHOUSE SECONDARY PROGRAMME Continuing from our strong Primary Years Programme, EtonHouse Secondary School offers a Middle Years curriculum in Year 7 that fuses a proactive use of information technology and inquiry-based learning with the development of the essential skills required to successfully complete the robust Cambridge approved International General Certificate of Secondary Education (IGCSE) Programme undertaken in Years 10 and 11. Year 8 and above are catered for at our Orchard branch. Tailored examination preparation for the IGCSE Programme As the world's most popular international qualification for 14- to 16-year-olds, the IGCSE's lead to externally set, marked and certificated examinations from the University of Cambridge. Orchard has received IGCSE accreditation. While many secondary schools do not provide examinations in Year 7, at EtonHouse we are committed to ensuring that our students receive quality international education. That’s why we put our students on the path to exam success right from the get go with twice yearly exam assessments. In addition, we hold Study Skills sessions to optimise exam results by guiding students on examination techniques and enhancing their understanding of what examiners look for. These examination practices and study lessons are designed to help our students develop confidence as they prepare for the IGCSE examinations. Your child will be offered studies in the following subjects:

● Arts (Visual and Performing) ● Coordinated Science (Biology, Chemistry and Physics) ● Design and Technology ● English (Literacy and Language) ● Geography ● Personal & Social Education ● History ● Information and Communications Technology/Computer Science ● Mathematics ● Music ● Outdoor and Physical Education ● Additional Languages: Mandarin, Hindi, Japanese, English as a Second Language, and Spanish

Reinforced learning with our interdisciplinary approach We are committed to a fluid interdisciplinary approach to education. Our boutique secondary school environments here and at Orchard ensure that learning objectives in one subject flow into others, consolidating learning and allowing students to make personally meaningful connections through experiential tasks. For example, map skills in Geography might feed into compass directions, coordinates and scale in Mathematics, which could feed into orienteering in Outdoor Education. Through activities such as kayaking, rock climbing, first aid and self-defence, our students will also gain crucial life skills, which will come in useful when they embark on their annual community service trips. A student-centric, personal approach to learning Our students help to shape the curriculum. Working within a structured, carefully planned framework, an important part of our approach is to allow our students to select project work that interests them around a chosen course theme. This creates highly engaged learners and we’ve seen some interesting and ground-breaking project work come from this. For example, working within the theme of Conflict & Peace,

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one student took an unusual perspective and researched how some animals have unexpectedly thrived under war conditions. It’s important for us too that our students are able to connect their theoretical learning to practical applications. So it’s not unusual for them to find one of their science lessons taking place at Universal Studios exploring how roller coasters work in relation to Science, energy transformation, and the laws of motion. And for students who come to the school from abroad and are initially still developing English language skills, our renowned English Acquisition (EA) programme is designed to get them quickly up to speed so that they can take an active role in the classroom as soon as possible. Size matters In an age when secondary schools have become vast institutions where connections are impersonal, departments segmented and territorial, and students get lost in the midst, EtonHouse puts our students front and centre. Our boutique size means a much lower teacher to student ratio than average, and that means your child will get the attention needed to excel. The result? Engaged, all-rounded learners and confident articulate world citizens.

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COURSES OFFERED IN ETONHOUSE INTERNATIONAL SCHOOL EtonHouse Secondary Courses EtonHouse Secondary One (Year Seven) Programme The course structure ensures that children develop their potential in all areas of studies. Students are taught mainly by the subject specialist teacher, making use of cross-curricular materials that:

● Sets out the most important knowledge and skills that every student has a right to learn. ● Gives standards that measure how well students are doing in each subject so teachers can plan to

help them do better. ● Is a framework given to the teachers by government (England), so that all students are taught in a

way that is balanced and manageable, but difficult enough to challenge them

Subjects: 1. English 2. Mathematics 3. Science 4. Humanities 5. Information Communication Technology 6. Design and Technology 7. Visual and Performing Arts 8. Personal Social and Physical Education 9. Additional Language (Chinese, Hindi, Japanese, Spanish and English Acquisition)

Graduation Requirement

Course Titles Age Entry as of 1st August

of Entry Year

Teacher : Student Ratio

Course Duration Graduation Requirement

EtonHouse Secondary One (Year 7) Programme 11 years old 1 : 25

12 months (including term breaks)

Upon successful completion of coursework and minimum 75% attendance (90% for Student Pass Holder), award Certificate of Course Completion EtonHouse Secondary One (Year Seven) Programme

Note: Year 7 classes and above are also offered at EtonHouse International School @Orchard EtonHouse Primary Courses:

● International Baccalaureate Primary Years Programme (IB-PYP) – Year 2 ● International Baccalaureate Primary Years Programme (IB-PYP) – Year 3 ● International Baccalaureate Primary Years Programme (IB-PYP) – Year 4 ● International Baccalaureate Primary Years Programme (IB-PYP) – Year 5 ● International Baccalaureate Primary Years Programme (IB-PYP) – Year 6

Subjects for each Course Title:

1. Language (English) 2. Mathematics 3. Information and Communication Technology (ICT) 4. Science and Social Studies 5. Arts (Visual and Creative) 6. Physical Education

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7. Additional Language (Chinese, Hindi or Japanese)

Course Titles

Age Entry as of 1st August

of Entry Year

Teacher : Student Ratio

Course Duration Graduation Requirement

International Baccalaureate Primary Years Programme (IB-PYP) – Year 2

6 years old 1 : 24 12 months (incl. term breaks)

Upon successful completion of coursework and minimum 75% attendance (90% for Student Pass Holder), award Certificate of Course Completion Year 2













All 5 primary courses are full-day programme (8:30 am to 3:30 pm). Note: Primary classes are also offered at EtonHouse International School @ Orchard, Thomson and Sentosa

EtonHouse Preschool Courses:

● International Baccalaureate Primary Years Programme (IB-PYP) – Kindergarten 1 ● International Baccalaureate Primary Years Programme (IB-PYP) – Year 1

Subjects for each Course Title:

- Language (English) - Mathematics - Science and Social Studies - Arts (Visual and Creative) Physical Education - Additional Language (Chinese, Hindi or Japanese) - Information and Communication Technology (ICT) – applicable to Year 1 only

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Graduation Requirement

Course Titles

Age Entry as of 1st August

of Entry Year

Teacher : Student

Ratio

Course Duration Graduation Requirement Programme

International Baccalaureate Primary Years Programme (IB-PYP) – Kindergarten 1

4 years old 1 : 12

or 2 : 24

12 months (incl. term breaks)

Upon successful completion of coursework and minimum 75% attendance (90% for Student Pass Holder), award Certificate of Course Completion Kindergarten 1

● Full-day (8:30am to 3:30pm)


5 years old 1 : 12

or 2 : 24

12 months (incl. term breaks)


● Full-day (8:30am to 3:30pm)

Note: Preschool classes with a wider age-range are also offered at a number of EtonHouse Schools in Singapore. Ones in close proximity to Broadrick are at Mountbatten 717, 718 and 223

LIBRARY INFORMATION Classes from Early Years to Year 6 have a scheduled library lesson once a week where the students have the opportunity to borrow books. Each child will need to bring a library bag, provided by the school, on the day of their lesson in order to borrow. Children may only borrow once they have returned their previous book. Please assist your child in ensuring that books are kept in good condition and returned on time. Parents are responsible for replacing books that are damaged or lost.

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PARENT-SCHOOL ASSOCIATION (PSA) There is an active Parent-School Association at the Broadrick Road campus which works for the benefit of the students. Formal meetings are held once a term and regular committee meetings in between. The PSA assists at functions such as Sports Days and the School Concert. It also hosts other events such as the Carnival and other cultural events. All parents gain an automatic membership of the PSA once their child commences school at EtonHouse International School.

THE SCHOOL ACADEMIC BOARD

The school has an Academic Board that consists of the members of the Senior Management Team, along with EtonHouse’s Quality Assurance Manager, and their duties and responsibilities are:

● Developing the policies and procedures to ensure academic quality and rigour such as: - Ensuring that the content and duration of the subjects, as well as the entry and graduation

requirements of the course are appropriate; and - Approving the deployment of teachers and; - Reviewing curriculum and academic policies and procedures.

THE SCHOOL EXAMINATION BOARD The school has an Examination Board that consists of the members of the Senior Management Team, along with EtonHouse’s Quality Assurance Manager, and their duties and responsibilities are:

● Ensure the security of examination scripts and answer scripts; ● Ensure the proper conduct of examinations and assessments; ● Define and ensure the proper discharge of duties and responsibilities of invigilators and markers; ● Conduct moderation of examination and assessment marks; and ● Handle appeals from students with regard to examination or assessment matters and; ● Reviewing Assessment Principles and Processes.

GENERAL INFORMATION School Contact Details The school office is staffed from 7:30am to 5:00pm weekdays and 8:00am to 5:00pm in school holidays, although closed on Public Holidays. Telephone: 6346 6922 Fax: 6346 6522/6342 7043 Email: [email protected] School Hours Full-Day: 8:30am to 3:30pm Extra-Curricular Activities (ECA) in general takes place after school from Monday to Wednesday afternoons from 3:45pm– 4:30pm for a predetermined period of time. Daily Schedules

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The following Daily Schedules will be generally followed. However, there will be times when circumstances will necessitate slight changes due to special events.

Morning Tea Eating Playing Early years – Year 1 and Year 5 – Year 7 10:15 - 10:30 10:30 - 10:45

(Preschool & Primary) Year 2 – Year 4 10:30 - 10:45 10:45 - 11:00

Lunch Eating Playing Early Years – Year 1 and Year 5 – Year 7 12:00 - 12:25 12:25 - 12:50

Year 2 – Year 12:30 – 12:55 12:55 - 13:20 Afternoon snack/play time (for preschool only) is taken at the discretion of the teachers to fit in with the timetable and specialist programme.

FEES (PRESCHOOL, PRIMARY & SECONDARY) ● A non-refundable application fee is payable when a student applies to the school. ● A non-refundable enrolment fee is payable on acceptance of an offered place to any of the

programmes. ● School fees are exclusive of school meals/snacks and Intensive English Acquisition (EA) class and

Inclusive Education support. ● Capital Levy is billed per family per academic year. ● Annual fees are invoiced on a semester basis for all students. ● Fees for the new school semester are invoiced 3 months prior to the commencement of the next

semester. ● School fees and Capital Levies are inclusive of Fee Protection Scheme ● Medical Insurance as required by the Committee for Private Education (CPE). ● Fees are due 4 weeks after the invoice date. ● For payments made through a bank transfer, the Parent Liaison Office should be informed

immediately of this transfer in order to avoid any inconvenience. ● Miscellaneous Fee(s) refer to any non-compulsory fees which the student pays only when applicable.

Such fees are normally charged/collected by the school when the need arises

ARRIVAL AND COLLECTION OF STUDENTS Parent Liaison Staff welcome and assist students arriving at school either by school buses or parents’ own transport every morning. Students arriving at school before 8:30am must proceed to the play area at the rear of the main building. There will be staff on duty in this area. We recommend that students do not arrive before 8am as there may be no-one on duty although some staff will be in school preparing for the day. Students can start proceeding to their classrooms from 8:30am when the bell rings. Students arriving after 8:30am should proceed directly to their classroom. After 8:45am, students should report to the Parent Liaison Office for attendance to be marked and issued with an attendance note.

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Parents are required to wear their photo identity card prominently (preferably on the lanyard around the neck) for security purposes whenever on the school premises. If parents forget their card they should go immediately to the Parent Liaison Office to get a temporary one. If students are being collected earlier than usual for any reason (e.g. dental appointment, sudden sickness at school, other assigned person to pick up the child instead of parents, cancellation of the bus on the day or similar), this information should be indicated to the teacher via email and/or communication/homework book by 9:30am. Teachers need to fill in a yellow slip to inform the Parent Liaison Office about daily change (No bus/picked up earlier/pick-up by others, or similar), so that the Parent Liaison Office can mark bus lists accordingly. Then a purple “Gate Permission Pass” will be issued by Parent Liaison Office staff only to the student so that the school guard or duty teachers are aware of this one time unusual arrangement to let the student exit the premises. Any students who are required to be picked up earlier by others without this Gate Permission Pass are unable to exit school as this is required by the guard or teachers on duty at the gate. Students who are to be collected from school at the end of the day are sent to the waiting area where they are to be collected. Children who come on scooters or bikes may alternatively wait in the bike store area. Both these areas will be staffed at all times. No students are to wait in other areas. Please note that all entry gates have to be securely closed upon your arrival and departure.

ASSESSMENT AND REPORTING (ALL LEVEL) Teachers plan and conduct ongoing assessments and map students’ progress regularly. Parent-Teacher Conferences are conducted in the first semester and both three-way (Parent, teacher and student) and Student Led Conferences in the second semester. Portfolios, highlighting work samples and learning documentation across the curriculum, are shared with families to coincide with the interviews. Formal reports are distributed to parents in December and June. If you wish to discuss the progress of your child at any time of the year, please make an appointment with the class teacher. For detailed information on assessment practices and procedures at school, please contact your child’s class teacher, PYP Coordinator or Head of Year 7.

STUDENT APPEAL (REPORT APPEAL) A student, or parent/guardian (on behalf of student), may only appeal for their final results to be reviewed under genuine circumstances where factors beyond the student’s control have affected the student academic performance. Appeals must be submitted within one month of notification of the results. Late appeals will not be entertained.

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Any queries or concerns of students or parents, in regards to the formal interim and full academic reports of student progress in Semester 1 and 2 may be directly addressed to the Principal for sharing and reviewing with the Examination Board for a decision. The decision will be communicated to the student and/or parent within two school weeks of the first formal appeal with documentation for review.

STUDENT LEADERSHIP Students in the Primary and Secondary Section have the opportunity to take on leadership roles within the school. Students in Year 6 can be elected as School Captain or Vice-Captain of the Primary School; students in the Secondary School can be elected as Prefect or Vice-Prefect. There are also peer leaders at this level. These students act as role models in the school community and undertake leadership responsibilities as required. From Years 2-6, each year group has a minimum of two student representative who become part of the SRC – Student Representative Council. SRC members are elected by peers and teachers and hold their post for one year. Regular meetings take place to enable the students to come together and discuss school improvement and welfare issues. The school also follows the Big Buddies Programme where the Years 5 and 6 student volunteers are trained to help their younger peers in conflict resolution by offering them strategies and support. The programme is designed to build resilience in and provide leadership experiences to the senior primary students.

EXTRA-CURRICULAR ACTIVITIES (ECAs) The purpose of after school clubs is to provide opportunities for students to engage in Extra-Curricular Activities. There are a variety of ECAs on offer which aim to develop the students' interests and overall growth. ECAs offered in the past have included ‘kids in the kitchen’, webcasting, athletics, book club, gymnastics, groovy singers and soccer. Students are fully supervised by staff at all times during these sessions. ECAs are held from 3:45pm-4:30pm Monday to Wednesday and available to students from Year 1. At the beginning of each semester, the ECA online link will be sent to parents for registration. Please assist your child to make their selection. Kindergarten 1 students can only choose a Language ECA. Year 1 to Year 6 students have the option of choosing a maximum of THREE ECAs a week. Secondary students may select up to TWO ECAs on Mondays, Tuesdays or Wednesdays. Transport is dependent on the seat availability will be offered to all students who usually take the school bus.

SWIMMING PROGRAMME The school has regard to both the physical and mental development of each of its pupils, believing that a healthy body promotes a healthy mind. EtonHouse Broadrick arranges for swimming instruction for students from Year 1 through to Year 6, starting week 3 of Term One to week 7 of Term Four. The swimming pool address is Katong Swimming Complex 111 Wilkinson Rd, Singapore 436752. Attendance at this course fulfils the Aquatics Module of the PE Curriculum. It is compulsory for all children to participate in aquatics lessons as part of the School Curriculum. Should a child be unable to attend aquatics, due to a medical condition, a doctor’s letter must be presented to the school requesting exemption and stating the reason why. Should a child be unable to attend a single lesson due to ill health or any other

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reason, notification is required from the parent. The child will remain at school under supervision of the class teacher.

STUDENT BEHAVIOUR MANAGEMENT At EtonHouse we feel that it is important that behaviour is managed successfully and positively. Teachers aim to create a safe environment through consistent modelling and clarification of expectations, roles, rights and responsibilities. The behaviour of all individuals, staff, students and parents, in the school is guided by the attributes of the Learner Profile. In the school we all endeavour to create a positive and orderly atmosphere where high quality learning and teaching can take place. It is recognised that if we are to be successful we must build on classroom practice and behaviour and have the same high expectations in all common areas of the school. Students are expected to move through the school buildings and walkways in a quiet and respectful manner. They are to keep their voices to a conversational volume, walk on the left side when using the stairs and refrain from running or other reckless behaviour. Toilet areas are to be accessed quietly and sensibly. Good behaviour at EtonHouse is valued, praised and rewarded and used as a positive example to build upon. We have 5 basic school rules, based on the following attributes of the Learner Profile - Respect, Integrity, and being Principled:

● Respect and care for others and their belongings ● Be polite to everyone and act responsibly ● Take care of the school and use equipment and facilities carefully ● Keep hands, feet and unkind words to yourself ● Be principled and honest in all of our interactions

These rules are supplemented by further rules in classrooms, the playground, the dining area and on the buses. On occasions where a more structured approach is necessary to monitor the level of a child’s behaviour the following steps are taken:

● Teacher reminds the student of behaviour expected. Encouragement is offered to comply with these expectations.

● Consequences of repeated infringements are explained. Another teacher or year level coordinator may be involved in supporting the message.

● Behaviour Reflection form is used to document and record the incidents. Parents are appropriately informed of the incidents.

Consequence of repeat infringements applied: Timeouts may be applied, with the student isolated from peers. If the behaviour continues the child will be placed on a behaviour management programme with particular incentives for compliance and involvement. The parents, the Vice-Principal and the Principal are informed. A three-way conference between the students, parents and teacher may be held to seek a resolution. If the negative behaviour continues the Principal meets with the relevant staff, parents and student to seek a resolution. For cases of great significance sanction of enrolment, suspension or full withdrawal may be considered.

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Also refer to the school “Behaviour Management Policy”

PARENTAL BEHAVIOUR & CONDUCT Parents/Guardian accept that they have a responsibility to act as role models for their children, and those of the school community. Parents/Guardian shall not act in an unreasonable or threatening manner toward either a student, staff member or another parent of the school community and are expected to communicate or participate within reasonable expectations of the school. The school is under no obligation to divulge the content or source of any information acquired during the course of the investigation which has or will lead to the withdrawal of the student’s enrolment. Any such student or family withdrawn from the school has no right of entry into the school premises without the written permission of the school.

HOMEWORK POLICY CHECK At EtonHouse, providing students with weekly homework is a way to develop positive study skills and a sense of responsibility. The consistent approach teaches them to plan their work, which in turn helps develop their autonomy and organisational skills. The homework given by teachers is to reinforce what is being taught in the classroom. It also enables parents to actively engage in their child's education.

Homework will be set for students and will include daily reading at home. For younger students this may involve parents reading a story and discussing the elements of the text with your child. Students in Year 1 and above will bring home books to read. Please record what your child has read in accordance with the teacher’s instructions. Younger students should spend at least 15 minutes reading each night. It is recommended that older students read for at least 30 minutes daily. Approximate homework and study times: Year 1 10 - 15 minutes a night Year 2 10 - 20 minutes a night Year 3 20 - 30 minutes a night Year 4 20 - 30 minutes a night Year 5 30 - 40 minutes a night Year 6 40 - 45 minutes a night Sec 1 (Year 7) 60 minutes a night (in total, across multiple subjects)

TRAFFIC FLOW The school requests that all parents dropping off or collecting their children during peak traffic-flow times exit the school grounds by turning left onto Broadrick Road and then right onto Crescent Road. All bus transport has been directed to use this same circular, clockwise route. Peak times will fall during the following school hours:

Morning 08.15 am to 9.00 am Afternoon 03.15pm to 4.00 pm

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This circular one-way flow of traffic is designed to have all peak hour vehicular traffic approach the school from Goodman Road, then onto Broadrick Road and depart from the school continuing in the same clockwise direction. Co-operation with this one-way flow of traffic will considerably reduce the congestion along Broadrick and Goodman Road caused by the attempted two-way movement along narrow streets. Normal entry and exit to and from the school outside of peak flow hours can be as per usual two-way routes. Parents are requested to be mindful of our neighbours and ensure that they park, even briefly, without inhibiting vehicular access to and from properties.

TRANSPORT EtonHouse has approximately 450 students and most of them arrive between 8:15am and 8:45am and leave between 3:30pm and 3:45pm(between 4:30pm and 4:45pm during ECA days). It is most important that the transition is both safe and efficient. To assist us, we request parents observe the following bus transport procedures.

BUS TRANSPORT Bus transport is provided by a private contractor as a service to the school. If you wish your child to use the school bus transport, please obtain the fee schedule and application form from the Parent Liaison Office. New applications, any change of address and change of service will require 2 weeks processing time. Parents will be advised of the details of the bus arrangement a few days before the commencement of bus services.

Parents must notify the bus company and the Parent Liaison Office if a child does not require the bus service on a particular day. If the child is not to return home on the bus on a particular day, this must be passed on to the class teacher or PLO by email or phone call. A staff member will be present at all times when students are alighting and boarding school buses. When arriving at school in the mornings, bus students either go to the undercover area prior to 8:30am or after 8:30 proceed straight to their classrooms. At the end of the day, bus students are taken to the designated collection point by their class teachers and teachers on bus duty will accompany students to buses. This collection point is supervised until the last bus has departed. All school buses are equipped with seat belts and a bus auntie/uncle is provided to monitor children’s safety. Please note the following bus regulations:

● Seat belts must be fastened at all times and must not be removed until the bus has come to a complete stop.

● Students must not make excessive noise. ● Students must be polite and respectful to everyone. ● Parents/Guardians are not allowed to travel on the bus with students. ● Students are not allowed to change bus numbers for play dates. ● Any issues regarding misbehaviour will be reported to school as well as class teacher. Students must

be collected by a parent or designated adult, at the residential drop-off point. If the parent or designated adult is not at the drop-off point at the scheduled time, the child will be brought back to school.

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Bus transport is provided only for those students who are registered on the school bus. Bus transport is not available to parents, other persons or any students not registered on the bus. Registered bus students may travel only to their own home address, and on their designated bus. Registered students may use the ECA Bus following their ECA. They may utilise the ECA Bus on their designation ECA day(s) only. The Bus Transportation application forms are available from the Parent Liaison Office.

ABSENCES If for any reason a student does not attend school, please write and sign a note about this to the Class Teacher. Requests for leave in advance of time should be directed to the Principal. Attendance checks are made every day. Parents are requested to call the Parent Liaison Office from 7:30am or email them or the teacher should your child not be coming to school on any day. We keep a list of children who come independently to school so we can call parents by 9:30am should they not arrive safely at school, and we have not been notified of their absence. With increased parental notification of absence we would like to introduce this first day calling for absence for any student. Late arriving students should report to the Parent Liaison Office, have their attendance noted and proceed, with a written note from the Parent Liaison staff member, to their first class for the day. Early leaving students should similarly report to the Parent Liaison Office before leaving to get purple permission pass. It is essential that you notify the school immediately if your child is away due to a communicable disease, such as hand, foot and mouth, or chicken pox, so that we can inform all parents in the school, and government bodies as necessary. Please inform the class teacher by email or call the office to inform of your child’s absence.

ATTENDANCE The School has a system to monitor students’ learning to ensure that the learning outcomes are achieved. It keeps the students’ attendance records accurate, up-to-date and kept until the students graduate. For student Pass Holders, the School ensures that their attendances fulfil the ninety percent (90%) requirement set by the Immigration and Checkpoints Authority (ICA). Also refer to: http://www.globalschoolsfoundation.org/giiseastcoast/TheSchool/PoliciesGuidelines/StudentAttendancePolicy.aspx

For all other students who do not require an ICA student’s pass, course attendance must be at least 75% (in the absence of any other more stringent statutory requirements). The School’s attendance monitoring system includes collecting medical certificates as proof for student’s absenteeism. Any other documents shall only be accepted on a case-by-case basis with full justification and be acceptable by the School. The School recognises the importance of students’ attendance for maximum learning and reviews and analyses attendance data regularly in compliance with EduTrust Certification requirement.

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http://www.globalschoolsfoundation.org/giiseastcoast/TheSchool/PoliciesGuidelines/StudentAttendancePolicy.aspx

http://www.globalschoolsfoundation.org/giiseastcoast/TheSchool/PoliciesGuidelines/StudentAttendancePolicy.aspx

STUDENT SUPPORT SERVICES EtonHouse International School has a system to provide comprehensive student support services that meet the needs of the students. The school shall ensure that staff appointed at the Parent Liaison Office and General Administration Office provide student support services, and are adequately and appropriately trained. A comprehensive list of student support services will be made available to all students of the school. This shall include:

i. Pre Course consultation and counselling ii. Friendly advice and counselling iii. Learning Support Policies iv. Behaviour Management Policies v. Medical Insurance Coverage

PASTORAL COUNSELLING SERVICES EtonHouse International School shall provide emotional support for students to help them cope with mental stress relating to a new environment or course demands; and create a culture and climate of care, trust and friendliness that encourage student attendance and involvement during their studies with the school. This is usually delivered by the Homeroom Teacher as they know the child best within school. Formal counselling can be provided depending on need. Pastoral Counselling Services may include:

i. Provide emotional support for students to help them cope with mental stress relating to a new environment or course demands;

ii. Implement programmes to create a culture and climate of care, trust and friendliness that encourage student attendance and involvement

iii. Sharing of children’s development in Parent Teacher meetings .

MEDICAL ASSISTANCE AND MEDICATION The school provides adequate facilities (the Care Centre) to handle most minor accidents and emergency situations that may occur. At least one qualified nurse is on duty during school hours. If your child has been absent due to illness please inform the teacher through the communication book or via email. Please advise the school through email or telephone if your child has been exposed to a contagious illness -- e.g. chicken pox, Hand Foot and Mouth Disease (HFMD), Dengue Fever or in contact with Head Lice. If your child has had such an illness they must be seen by a doctor and be given medical clearance to return to school. The school clinic does not stock or administer any other than basic medical supplies such as ice for bruising, a saline solution for the cleaning of wounds, simple dressings. Panadol in liquid or tablet form may be administered if parent permission is obtained. The clinic operates under these conservative guidelines so that no medication is administered that a student could be allergic to, and so that any follow-up specialist treatment can be conducted without the masking effects of school clinic treatment.

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Medication can only be administered at school if written authorisation is given by parents and full written instructions are provided. These instructions must include the student’s name, year level and teacher, the name and dose of the medication and the time of administration. The information should be for the completion of a required course of medication as prescribed by a medical practitioner. The authorisation note must be signed and the medication form in the Care Centre must also be signed. Please note that over the counter analgesics are not administered by the nurse unless permission has been given. In consideration of other children, and your own child’s health, please keep your child at home if he/she has any of the following symptoms:

● fever ● rash ● diarrhoea (24 hours clear of this before returning to school) ● vomiting (24 hours clear of this before returning to school) ● greenish or yellow nasal discharge ● discharge from the eyes

ORIENTATION There is a programme of orientation for all newly-enrolled students and their parents/guardians to:

● disseminate and reiterate important course information and other information; ● inform students of their rights (this shall include internal and external grievance and dispute

resolution procedures, fee protection scheme, reference to CPE’s official website); ● inform students of course deferment/extension criteria and procedures, suspension and expulsion

conditions; and ● give details of the organisation awarding the certificate

IDENTIFICATION OF PERSONAL PROPERTY It is important to be able to keep track of all of the items that students bring to school each day. Labelling all clothing, bags, belongings, water bottles, lunch containers and especially the school hats with the student’s name and class clearly marked assists to ensure the return of an item should it be misplaced. Permanent markers and laundry pens, along with personalised name tags are sold commercially for this purpose. Lost property boxes are located outside the Hall. The school accepts no financial responsibility for items that go missing or are damaged at school. Students are discouraged from bringing non-essential items to school, although from time to time teachers may request personal items be brought to school that are relevant to units of work. Younger students are encouraged to bring photos, books or other similar items rather than toys for ‘show and tell’. At the end of each term, all the items in the Lost property boxes will be displayed outside the hall. Pictures of these items will be shared in the newsletter for parents to identify. All the unclaimed items will be kept for one month after new term starts. PSA will take over all the unclaimed items for charity purpose after that month. Electronic games are not permitted at school during school hours (8:45-3:30) and will be confiscated. We prefer students do not bring their toys to school. Mobile phones are not encouraged at school. However, in the event that the student needs to carry it due to valid reasons, parents will need to communicate this to the class teacher in writing. Student will not be permitted to use the phone during school hours. The school will not accept any responsibility for the security of the handset.

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ASSEMBLIES Our morning assemblies commence at 8:45am. Early Years -Year 1 Wednesday Year 2 Year 6 Friday Secondary School Year7 Friday (fortnightly) Note – some Y2 class assemblies are scheduled on a Wednesday as there are insufficient weeks for Y2 to perform in the Primary assemblies on a Friday. Assemblies may be led by the teacher or may involve a class performance. Special assemblies are held throughout the year to coincide with events and festivals such as Chinese New Year, Mid-Autumn Festival, Deepavali, International Mother Language Day, United Nations Day and Japanese Children’s Day. During assemblies Achievement Certificates are awarded. Students receive certificates for specific academic/pastoral achievements, specific academic/pastoral effort, class or school citizenship, student encouragement and similar. Often the demonstration of the attributes of the Learner Profile is used as the basis for the awarding of a certificate to students. Parents will usually be notified prior to their child being presented with a certificate should they wish to attend the assembly. Students who receive a certificate will have their name and photograph published in the fortnightly school newsletter.

EXCURSIONS Class excursions and field trips are planned regularly. These are usually related to the current unit being studied in class and offer a further opportunity for learning. Parents are often encouraged to volunteer to assist with the organisation and supervision of the students. Teachers will send home a note prior to the excursion indicating where the excursion will be, the date and time, the cost and if parent helpers are needed. A signed permission slip must be returned to the teacher before your child can attend. For reasons of security and student-confidentiality parents are requested to not take photographs of children or the premises without prior consent of the class teachers. The school does not support putting students’ school peers photographs on social networking sites like Facebook. (Also refer to our school Personal Data Protection Statement available in our school website)

CONFIDENTIALITY AND SECURITY OF INFORMATION EtonHouse International School respects the privacy of individuals and recognises the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect, process and disclose your personal data. At EIS, we are also committed to adhering to the provisions and principles of the Personal Data Protection Act 2012. As such, EIS Personal Data Protection Statement is to assist you in understanding how we collect, use and/or disclose your personal data. (Refer to EIS Personal Data Protection Statement) From time to time, photographs or video clips of our learners may be published to our website or Facebook page or used in publications such as our Yearbook. We also create TV-Style Broadcasts for the school. We

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will collect, use and disclose your personal data in accordance with the Personal Data Protection Act 2012 (“Act”). The Act establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data. It recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.

COMMUNICATION EtonHouse encourages parent-teacher partnership and communication. This may be done through different channels including emails, Bloomz, communication books, newsletters, bulletin boards, notices, phone calls and face to face meetings. Class updates from the Homeroom teacher is shared on a weekly basis via Bloomz. Families are also required to check their child’s folder daily for any hard copies of letters and / or other messages. While Bloomz is used as a main means of communication between teachers and parents, any other general information from the school (PLO, Accounts, General Office) will be exchanged via emails. A Principal’s e-newsletter is distributed by email fortnightly on Friday. It is also available on our website. Please take the time to read it as it contains important information about the school and functions being held in the coming weeks. This also provides a link to the school’s online calendar which can be accessed by parents. At the beginning of each school year parents are invited to attend an Information Evening with the classroom teacher. During this session the Primary Years Programme and the Secondary Programme expectations, procedures and daily routines of the class are explained. There are a series of “Open Lessons” throughout the year where parents are invited to see how their children work in the school setting. There is a feedback form available at the Parent Liaison Office to address concerns or suggestions. The school staff can be accessed by email. Email addresses usually follow the pattern of [email protected] Please keep Parent Liaison Office updated if you have changed your home address, contact number, email address and valid identity card.

FEEDBACK, COMPLAINT AND DISPUTE RESOLUTION MANAGEMENT EtonHouse International School recognises the importance of feedback and/or complaints from staff, parents and students as indicators of service/operations standard and for continual improvement of the school. Every effort shall be taken to address feedback and complaints, informal or formal. The school will make every endeavour to acknowledge parental complaints within 2 working days and to effects a resolution to all parent complaints within a time frame of 14 working days and resolve within 21 working days. If internal efforts to resolve dispute fails and/or absence of an acceptable solution, the matter shall be escalated to an external mediator and the aggrieved parent may approach the CPE’s Student Services Centre (SSC) for help.

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DISPUTE RESOLUTION Dispute resolution and grievance processes shall be activated if the complaints could not be resolved within 14 working days with the satisfaction of the complainant and the dispute resolution shall align with the provision in the Private Education Act. The procedure for Feedback, Complaint and Dispute Resolution of the CPE Mediation– Arbitration Scheme shall be followed. This procedure applies to academic and non-academic complaints and feedback from students/parent. The management of feedback, complaint and dispute resolution should be resolved within 21 working days.

Feedback, Complaint and Dispute Resolution Process Flow

1. Complainant lodge complaint.

2. Acknowledge and register complaint within 2 working days.

3. Investigate nature of complaint and appoint staff to handle.

4. Staff to provide solution and act on resolution. Or act based on Principal’s recommended resolution.

5. Complainant satisfied/not satisfied with resolution provide within 14 working days.

6. Complainant may approach Council of Private Education and/or Singapore Mediation Centre and/or Singapore Institute of Arbitrators for resolution within 21 working days.

Please find the details of the School Administrative Staff below. Name Designation Email address

Senior Management Team - Phone number- +65 6346 6922

Martin Hughes Principal [email protected]

Tina Cooper Vice Principal [email protected]

Liya Liao Director of Operations/Logistics [email protected]

Pritika Chandiramani PYP Coordinator [email protected]

Kelvin Chin Head of Year 7 [email protected]

Zhao Bei Yan Group Director of Mandarin Department [email protected]

William Cheang Quality Assurance Director [email protected]

Parent Liaison Office Department - Phone number- +65 6346 6922

Stephanie Hosoi Parent Liaison Manager [email protected]

Lerine Ling Parent Liaison Executive [email protected]

Natacha Fernandes Parent Liaison Executive [email protected]

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Accounts Department - Phone number- +65 6202 9139

Alicia Chen Senior Accounts Executive [email protected]

Soeun Lee Account Executive [email protected]

General Office - Phone number - +65 6346 6922

Eileen Loh PA to the Principal/ Office Supervisor [email protected]

Mei Ling Ng Administrative Assistant [email protected]

Nicole Wang Administrative Assistant [email protected]

SOCIAL LISTS Social or Class lists are distributed to families upon request by the Parent Liaison Office. The information includes the names of the students in your child’s class, their parents’ given names and contact telephone numbers. Your permission will be sought before your details are included. Please remember that this information is confidential and for personal use only. It is not to be shared with others outside the school. This list may be used to arrange out of school play dates, parties, social events etc. Although sharing your telephone number was indicated through your child’s application form during admission process, you may opt out of the social list by informing in writing the class teacher and the Parent Liaison Office. Any change of details needs to be updated by informing the class teacher and the Parent Liaison Office.

CLASS REPRESENTATIVES Class Representatives are elected at the start of a school year. They are a conduit for effective communication between home and school will ensure that all parents are informed as to what is going on. The following guidelines are for school Whatsapp groups. The purpose of Whatsapp Groups is to allow effective communication between the School and all parents. Therefore, it is not a forum:

● To seek support for specific problems that your child is facing in school. Such feedback should be given to the school directly.

● To voice grievances ● To criticise individuals (parents, students or staff) ● To promote personal agendas or send private messages

The guidelines are as follow:

1. The class chat group is set up by the Class Representative and is intended to get messages and important information across to the class quickly and efficiently. The Class Representative has the right to delete any message that does not meet these guidelines.

2. Only the Class Representative may post a message on the group. Parents wishing to share a message with the group must ask the Class Representatives to send the message.

3. This class chat group may not be used to post private messages, invitations to events, items for sale, and religious/political messages, etc.

4. It is not necessary to respond to every message posted by the Class Representatives unless required: RSVP requests, volunteer requests, etc.

5. Only under emergency or urgent circumstances may a parent post to the class WhatsApp group. of 34



6. The WhatsApp group should be used to make our lives easier and not to become a ‘nuisance’. Please

respect the time you post; very early in the morning or late at night, weekends and holidays is discouraged.

7. If a member of the school staff is a parent in the group, their contact information should not be used as a means to communicate with them regarding school matters, nor shared with parents outside of that year group for the same.

Parents may choose to establish their own chat groups outside of the one operated by their Class Representative. However, we would ask that similar guidelines be adopted. We are all responsible for being positive role models as digital citizens to our children. What is posted in social media groups should be considered public, as it can be shared and circulated beyond the intended recipients. Any comments deemed as inappropriate, offensive, or threatening towards an individual in our school community, will be taken seriously, and the relevant authorities involved where necessary.

BIRTHDAYS Birthdays are a special time in a child’s life and we understand that you often want your child to share this experience with his/her classmates. You are welcome to send along a cake or something similar to share with the class. Please inform the teacher of the ingredients as there are students in the school who suffer from various food allergies. We are a nut-free school. This includes foodstuffs that may be fired in nut oil. We would prefer that you do not send large amounts of sweets as the school recommends a balanced and a healthy diet. Please note that the class teacher will only distribute invitations to parties if all students in the class are invited to attend. If you are planning a smaller function please use the class social list to contact families to make arrangements. This avoids confusion and hurting children’s feelings.

PROVISION OF LUNCH AND SNACKS Students are provided with lunch and a morning snack if they opt for the school menu. The menu has no pork or beef and does not contain any nuts or nut products. If your child is vegetarian or has dietary constraints please complete the form available at the Parent Liaison Office. This information will be passed on to the kitchen staff and the classroom teacher. It is essential that you inform the school of any food allergies that your child has. If your child has an allergy, we need to let the class teacher know as from time to time some students may bring in a birthday or festive treat to share. Teachers and class assistants must clearly know who cannot eat certain foods. Students have the option of bringing in their own food from home for lunch and snacks or ordering meals from school. The Parent Liaison Office can advise parents of the cost of meals and make the necessary arrangements for your child to receive school meals. Copies of the school menus are available from the Parent Liaison Office.

If you would like to order or cancel meals, kindly obtain forms from the Parent Liaison Office. Any unconsumed meal charge will be refunded accordingly only after the school receives an official form from parents. Students are not permitted to share their food with other students. Some students have violent reactions to certain foods/food products and must not eat other students’ food. If you decide to send snacks or a packed

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lunch from home, please do bear in mind that we encourage students to eat a balanced diet and nutritious foods, instead of sweets, chocolates and chips/crisps. Sweets are not encouraged as a reward for good work or behaviour. We are a nut free school.

WATER BOTTLES Due to the tropical climate of Singapore, students are regularly encouraged to maintain their fluid intake. Each student must have a water bottle, clearly labelled with the child’s name and class. For health reasons water bottles are not shared. Students are able to refill their water bottles at the various water refill areas around the school premises. Younger students will have their bottles refilled by an assistant teacher

“NO HAT, NO PLAY” POLICY It is essential that your child has a school hat when playing outside without shelter during recess and lunch and for PE activities. The school hat is available for purchase at the Parent Liaison Office. The school enforces “no hat, no play” rule. Students without a hat will not be allowed to play in area without shelter for the duration of the break. Hats remain at school but will be sent home on a regular basis to be washed. Please ensure your child’s hat is clearly labelled.

NO NUT POLICY

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UNIFORM Pre-School Uniform Girls Boys Tartan EtonHouse school dress Tartan EtonHouse shirt Tartan EtonHouse skort Dark Green EtonHouse shorts School Hat School Hat Primary Uniform Girls Boys Cream EtonHouse blouse Cream EtonHouse shirt Tartan EtonHouse skirt Dark green EtonHouse shorts Tartan EtonHouse skort School Hat School Hat Secondary Uniform Girls Boys White EtonHouse blouse White EtonHouse shirt Grey EtonHouse skort Grey EtonHouse shorts School Hat School Hat All students are expected to wear full school uniform. Supplies are available from the Parent Liaison Office. For special occasions, students are allowed to wear ‘casual clothes’. Parents will be informed in advance of this change in expectations.

For Pre-School K1 Girl’s skort, it can be worn with PE T-Shirt; for Primary girl’s skort, it can be worn with PE T-Shirt or Girl’s blouse. Long hair is to be tied back. Ribbons/hair accessories should ideally be the same colour as the school uniform. Younger students may want to have a change of clothes in their bag in case of accidents. Sports Uniform House colours PE T-shirts Green EtonHouse shorts (Primary School) Grey EtonHouse shorts (Secondary School) White socks Sports shoes/runners – sandals, crocs or shoes with heels are not suitable for sports lessons. School Hat Shoes Please ensure student’s footwear is suitable for everyday school activities, and is easy to remove and put on. Students are permitted to wear white/cream socks and gym or black shoes with their uniform. For more formal activities i.e. graduation, students are required to wear black shoes. Crocs/sandals are not suitable for daily school activities and should not be worn at school. Library Bags The School issues all students with a lightweight, black and red carry bag and it will be distributed by class teacher in the class. This bag is for the borrowing/transporting of library books and any other child/student

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books and resources. If the bag is lost, the parents will need to buy a replacement from the Parent Liaison Office. Students will not be allowed to borrow books from the library without this bag.

SCHOOL SAFETY At EtonHouse we consider the students’ safety as our priority. All parents/guardians are required to wear an identity card provided by the school. In order to get their identity cards made, individuals must submit a hard copy of their latest passport size photograph to Parent Liaison Office. The identity cards will be sent home in the student’s folder and need to be worn whenever the individuals come to school. Visitors without identity cards will be required to wear a Visitor’s Pass, available with the Parent Liaison Office at the entrance.

ADVISORY NOTE AND STUDENT CONTRACT EtonHouse International School uses the Advisory Note (Form12) and the Standard Student Contract from the Committee of Private Education for every enrolment and/or change of course The Standard Student Contract (SSC) \ comprises of:

1. Course Information - Schedule A 2. Course Fee - Schedule B 3. School Miscellaneous Fees - Schedule C 4. Refund Policy - Schedule D 5. Attached School Calendar

The student contract signed by both the school and the parent/guardian (on behalf of student) is a binding contract and shall remain valid from the day it is dated (schedule A) until a Withdrawal Notice is submitted by the parent/guardian (on behalf of the student) and the school will issue a formal notification to parent/guardian (on behalf of the student) to effect the withdrawal. A new student contract will be signed for every new student/change of course before commencement of studies in the school. A new student contract will be issued when a student changes Year level/Session during the same Academic Year. In such a situation, an interview with the parent/guardian (on behalf of the student) by the class teacher and recommendation approved by the Principal shall authorise the change in the student course Year level.

REFUND POLICY Refund for Withdrawal Due to Non-Delivery of Course: EtonHouse International School will notify the Student within three (3) working days upon knowledge of any of the following:

(i) It does not commence the Course on the Course Commencement Date; (ii) It terminates the Course before the Course Commencement Date; (iii) It does not complete the Course by the Course Completion Date; (iv) It terminates the Course before the Course Completion Date; (v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the

organisation stated in Schedule A within any stipulated timeline set by CPE; or

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(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees, Capital Levy and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice. Refund During Cooling-Off Period EtonHouse International School will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D of the student contract) of the fees already paid if the student submits a written notice of withdrawal to the school within the cooling-off period, regardless of whether the Student has started the course or not. Refund for Withdrawal Due to Other Reasons If the Student withdraws from the Course for any reason other than those stated in above Clause (i) to (vi) the school will within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the student contract. For more information on the school “Refund for Withdrawal Due to other Reasons” procedure: Please refer to: https://ehis.edu.sg/wp-content/uploads/2018/03/Withdrawal-Refund-Policy_Website_Final.pdf

TRANSFER AND WITHDRAWAL POLICY EtonHouse International School shall execute its transfer/withdrawal policy in a fair and reasonable manner. The transfer policy covers the following: i. Students who are interested in applying for transfer to or from another EtonHouse Group of

schools/centres, or to transfer to another Level within EIS must seek guidance from the Parent Liaison Manager on the transfer process, eligibility criteria and fees/charges which may incurred. The Parent/Guardian (on behalf of student) is required to check with the Parent Liaison Office for the updated fees/charges.

Types of Transfer:

1. Transfer to other schools 2. Transfer from Pre-School to Pre-School 3. Transfer from Pre-school to International School 4. Transfer from International Pre-school to Pre-School 5. Transfer from International Pre-school to International School 6. Transfers from Singapore EtonHouse schools to Eis International Pre-School (Seraya and West Coast) 7. Transfers from Eis International Pre-School (Seraya and West Coast) to Singapore EtonHouse

schools 8. Transfers from EtonHouse schools outside Singapore to schools in Singapore

NOTE: Transfer only applies to the above, transfer from EtonHouse to Middleton or vice versa is not

applicable and will be considered as a “Transfer to other schools” or as a “New student intake”.

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ii. If as a result of this transfer, a student may require more than the original stipulated duration to

complete his / her studies. Student will be explained the implication of the status of the student’s pass if international students withdraws from the school or are forced to withdraw from the school. Any extension to student pass, if required is subject solely to the approval of the Immigration & Checkpoints Authority (ICA).

If application for renewal is not approved, the school will submit an appeal on behalf of the student in the first instance. If this is not approved, the student may have to discontinue his / her studies and may be expected to leave Singapore at short notice. In such an event, a student may approach the school to explore alternatives for the completion of his / her studies.

iii. Internal transfer is not automatic or guaranteed. Parent/guardian (on behalf of students) must meet the

requirements and gain formal acceptance to the course to which they are applying. iv. Request for transfer of course must be made in compliance of the 8-Term-Weeks notice before

withdrawal. v. EtonHouse International School will inform FPS service providers, relevant government agencies (e.g.

ICA, CPE) and other relevant parties promptly for all transfer/withdrawal cases. vi. Withdrawal application (withdrawal form) must be submitted to the school. Verbal or telephone

requests will not be entertained. EtonHouse International School will complete the withdrawal process within 7-working days

vii. Once the student has formally withdrawn from the school, re-registration will not be permitted unless

approved by the Board of Management. viii. Registration and Course Fees will be calculated based on the new course from the effective month of

transfer. Students are required to pay for the outstanding tuition fees based. No refund will be made for discontinuation of studies in the old programme before the transfer.

For more information on the transfer and withdrawal procedure, please refer to: https://ehis.edu.sg/wp-content/uploads/2015/11/Inter-EtonHouse-Transfer-Policy1.pdf

DEFERMENT POLICY AND PROCEDURE The school does not have a deferment policy, but should you need an extension of studies due to unforeseen circumstances, kindly approach our Parent Liaison Office to submit your request officially and will be reviewed by the school Senior Management Team on a case-to-case basis.

FEE PROTECTION SCHEME (FPS) Introduction to FPS The FPS serves to protect students’ fee in the event a private education institution is unable to continue operation due to insolvency, and /or regulatory closure. The FPS also protects students if the private education institution fails to pay penalties or return fees to the students arising from judgment made against it by the Singapore courts.

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https://ehis.edu.sg/wp-content/uploads/2015/11/Inter-EtonHouse-Transfer-Policy1.pdf

EduTrust-certified private education institutions are required to adopt FPS to provide full protection to all fees paid by their students. EtonHouse FPS EtonHouse International School has appointed Liberty Insurance and LONPAC Insurance BHD to be the FPS provider for our students. The insurance coverage protects the entire course fee.

MEDICAL INSURANCE SCHEME EtonHouse International School provides medical insurance coverage for hospitalization and related medical treatment for the entire course duration. EtonHouse International School has appointed Liberty Insurance Pte Ltd as the medical insurance provider. The medical insurance coverage provides for: Coverage: 1. *B2 Ward (in Government and Restructured Hospitals) 2. Annual overall limit of S$20,000 per student 3. 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) *Free upgrade to B1 Ward. Insured Persons: All international students on compulsory basis All local students on Opt-out basis

NO SMOKING ZONE The entire school campus is a designated smoke-free zone.

PETS Unless specifically arranged in advance by a teacher, no pets of any kind are allowed on school premises.

ADDITIONAL INFORMATION AND USEFUL LINKS ● International Baccalaureate Organisation

Visit www.ibo.org for more information on International Baccalaureate Organisation.

● Cambridge International Examinations Visit https://www.cambridgeinternational.org/ for more information on Cambridge

● Council for Private Education Singapore Visit https://www.ssg.gov.sg/cpe/pei.html for information from the Committee for Private Education

Singapore (CPE) on the following: ● Private Education Act ● Enhanced Registration Framework (ERF) ● EduTrust Certification Scheme ● Fee Protection Scheme (FPS)

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http://www.ibo.org/

https://www.cambridgeinternational.org/

https://www.ssg.gov.sg/cpe/pei.html

If you are a student looking for general information on private education, please go to http://www.ssg.gov.sg/cpe/student-services/student-resources.html Should you require assistance, please call (65) 6512 1140 or email [email protected]

● The Immigration & Checkpoints Authority A foreigner is required to apply for a Student's Pass if he/she has been accepted by an educational institution

to pursue full-time studies in Singapore, unless he/she is a Dependent Pass holder. Visit www.ica.gov.sg for more information on Visitor Services.

● Emergency Numbers Emergency Ambulance and fire: 995 Non-Emergency Ambulance: 1777 Police Emergency: 999 Dengue Hotline: 1800 933 6483 Fire hazard reporting: 1800 280 0000 Police Hotline: 1800 255 0000 SCDF GENERAL ENQUIRIES: 1800 286 5555 Agri-Food and Veterinary Authority of Singapore (AVA) Hotline:

1800 226 2250

SP POWERGRID: (to report a power failure) 1800 778 8888 Nation Environment Agency (NEA) Hotline: 1800 225 5632 Floods/ drain obstructions: 1800 284 6600 Drugs & Poison (non-emergency): 6423 9119 Weather: 6542 7788 CITYGAS (to report gas pipe leakage, disruption to gas supply and low gas pressure):

1800 752 1800

Deemed accurate and correct as of 23th April 2019 EIS-ADM-OD-001-Rev15

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http://www.ssg.gov.sg/cpe/student-services/student-resources.html

http://www.ica.gov.sg/

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