Oracle® Retail Order Management System

Release Notes

Release 15.1

September 2016

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This document highlights the major changes for Release 15.1 of Oracle Retail Order Management System.

Overview Order Management System Cloud Service offers a fully integrated suite of modules for managing all aspects of direct commerce transactions including order management, fulfillment, and customer service.

The key benefits are:

You can fulfill and service orders from multiple channels.

Workflow options can be used to streamline order handling and provide maximum productivity.

Both online and batch authorization is supported.

You can manage promotions for effectiveness.

Return and exchange processing supports return in store.

Customer appeasement capabilities are provided before and after shipment.

Release Number The previous release of Oracle Retail Order Management System was 5.0. In order to align the release numbers for the Oracle Retail products, this release of Oracle Retail Order Management System is named 15.1.

Oracle Retail Cloud Services and Business Agility The Oracle Retail Order Management System Cloud Service is hosted in the Oracle Retail Cloud with the security features inherent to Oracle technology and a robust data center classification, providing significant uptime. The Oracle Cloud team is responsible for installing, monitoring, patching, and upgrading retail software. Included in the service is continuous technical support, access to software feature enhancements, hardware upgrades, and disaster recovery. The Cloud Service model helps to free customer IT resources from the need to perform these tasks, giving retailers greater business agility to respond to changing technologies and to perform more value-added tasks focused on business processes and innovation. Oracle Retail Software Cloud Service is acquired exclusively through a subscription service (SaaS) model. This shifts funding from a capital investment in software to an operational expense. Subscription-based pricing for retail applications offers flexibility and cost effectiveness.

Client Browser Requirements Supported browsers for the Order Management System Cloud Service screens:

Internet Explorer 10.0 or higher

Safari 5.0 or higher

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Supported Oracle Retail Products

Product Version

Oracle Retail Order Broker Cloud Service 15.0

Oracle Retail Customer Engagement Cloud Services

15.0

Oracle Retail Open Commerce Platform Cloud Service

15.0

Functional Enhancements The functional enhancements below are included in this release.

Slimming Order Management System Cloud Service has been aligned to focus on order management and customer service capabilities by removing ERP type functionality from the application, such as:

abc velocity

accounts payable (A/P)

accounts receivable (A/R)

batch inventory transactions

business-to-business (B2B) order entry

cash order batching

continuity items

coupon payments

customer affinity

customer company

customer individuals

CWData integration

deferred SKU offer updates

e-commerce item category

e-commerce item information

e-commerce upsells

Forecast*21, DirectTech, Forerunner

forecasting

gift certificates

general ledger (G/L)

customer individuals, placers, originators

inventory status and projection

setting up item information and item images on the application server; these features are still available by calling out to an external system

inventory transaction summary

rewards customer membership program

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radio frequency (RF) and license plate numbers (LPNs)

retail SKU generation

return by item

operator statistics

phone order interface

physical inventory

price tags

prospect finder

serial numbers

slotting

store restock

store transfer receipt and report

telemarketing specials

upsell promotions

Cancel Order Web Service The CWServiceIn web service has been modified to process e-commerce cancellation requests for a specified order or order line using the existing E-Commerce Cancel Request XML message (CWCancel). The type for the message must be set to CWCancel. If the cancellation request contains an error, the error displays in the existing Work with Batch Order Maintenance Transactions (WBOM) menu option.

New Cancellation Request Failure email uses the existing Maintenance Failure email template (WEMT) and existing Order Maintenance Confirmation Email Program (H12) with base program OCFAILNOTF. You can specify to generate an HTML version of the email or generate the Outbound Email XML message (CWEmailOut) for notification_type ME (Maintenance Failure).

For more information, see E-Commerce Cancel Process in the online help.

Catalog Request Web Service The CWServiceIn web service has been modified to process e-commerce catalog requests using the existing E-Commerce Catalog Request XML message (CWCatRequest). The type for the message must be set to CWCatRequest. If the catalog request contains an error, the error displays in the existing Work with Catalog Request Interface (WCRU) menu option.

As part of the change, the bill_to tags in the version 2.0 E-Commerce Catalog Request XML message (CWCatRequest) have been renamed to sold_to.

For more information, see E-Commerce Catalog Requests in the online help.

E-Commerce Job Control The following e-commerce options existed; below describes how these options have been replaced or modified:

The CWServiceIn web service has been modified to process e-commerce catalog requests using the existing E-Commerce Catalog Request XML message (CWCatRequest). The type for the message must be set to CWCatRequest. If the catalog request contains an error, the error displays in the existing Work with

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Catalog Request Interface (WCRU) menu option. For more information, see E-

Commerce Catalog Requests in the online help.

The CWServiceIn web service has been modified to process e-commerce cancellation requests for a specified order or order line using the existing E-Commerce Cancel Request XML message (CWCancel). The type for the message must be set to CWCancel. If the cancellation request contains an error, the error displays in the existing Work with Batch Order Maintenance Transactions (WBOM) menu option. For more information, see E-Commerce Cancel Requests in the online help.

The Order Cleanup process has been moved to the Integration Job Control (IJCT) menu option. For more information, see Working with Integration Layer Processes

(IJCT) in the online help.

The E-Commerce Return process has been replaced by the existing Inbound Return API (CWReturnIn) process. For more information, see Inbound Return API in the online help.

The E-Commerce Order Status/Inquiry process has been replaced by the existing Customer History API (CWCustHistIn). For more information, see Generic

Customer History API in the online help.

The Strt_EC periodic function (program name ECX0242) and Stop_EC periodic function (program name ECX0243) have been modified to start and stop the Order Cleanup process in IJCT.

Login Page Changed the login page to align with Oracle standard look and feel.

Merge/Purge Customer Sold To The Merge/Purge Customer Sold To (MMCS) program has been modified to create an output file of customer sold to merged records, based on the information defined in the EC_CUST_SOLD_TO_MERGE table, when the Generate E-Commerce Customer Merge Staging Files (H86) system control value is selected. The system places the generated file in the directory defined in the ECOMMERCE_DIRECTORY_PATH property and names the generated file CustomerMergeWeb_999_YYMMDDHHMMSS.xml, where 999 is the company code and YYMMDDHHMMSS is the date and time when the file was generated.

The system writes any errors or messages related to the customer sold to merge/purge process to the Application Log.

Once the customer sold to merge/purge process is complete, the system clears the records in the EC_CUST_SOLD_TO_MERGE table.

The system no longer performs the download trigger process that sends the Customer Merge XML Message (CWFile_Transfer) using the TRIGGER_DL File Download Trigger integration layer job.

For more information, see Merge\Purge Customer Sold to (MMCS) in the online help.

Merge\Purge Customer Bill To The Merge\Purge Bill To (MMCB) program has been modified to no longer populate the EC Cust Bill To Merge (ECCBTM) table, regardless of the setting of the Generate E-Commerce Customer Merge Staging Files (H86) system control value.

For more information, see Merge\Purge Customer Bill to (MMCB) in the online help.

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Cloud Operations Enhancements This section discusses enhancements to support streamlining operations of the Oracle Retail Order Management System in the cloud.

Properties Moved to Database The following menu options allow you to define system-wide configuration settings without accessing the Order Management System Cloud Service application server.

The Work with Cloud Properties (CPRP) menu option allows you to define system-wide configuration settings that a cloud hosting provider would update, such as settings for system and job monitoring, logging, printing, and email.

The Work with Customer Properties (PROP) menu option allows you to define system-wide configuration settings that an administrator type user would update, such as configuration settings for forms and integrations.

New property file, cwdirectcp_server.properties, allows you to define system-wide configuration settings that a cloud hosting provider would update that must be defined for each application server. You must have access to the application server in order to update this property file.

Note:

All property files that contained the settings that are now available in Work with Cloud Properties (CPRP), Work with Customer Properties (PROP), or the cwdirectcp_server.properties file have been removed. The property files removed are:

– cwdirectcp_email.properties

– cwdirectcp_encryption.properties

– cwdirectcp_interfaces.properties

– cwdirectcp_jms.properties

– cwdirectcp_jndi.properties

– cwdirectcp_labelprinters.properties

– cwdirectcp_locate.properties

– cwdirectcp_logging.properties

– cwdirectcp_managed.properties

– cwdirectcp_manifesting.properties

– cwdirectcp_monitor.properties

– cwdirectcp_notify.properties

– cwdirectcp_poslog.properties

– cwdirectcp_relate.properties

– cwdirectcp_version.properties

Any properties that were designed to run only on a single server have been removed. For example, the CWDIRECTCP_ALLOW_SCHEDULING_ON_THIS_SERVER and CWDIRECTCP_SERVER_NAME properties have been removed since you can no longer schedule a job to run on an individual application server.

For more information, see Properties in the online help.

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Centralized Scheduling When you schedule a job in a multiple server environment, the system now shares the scheduled jobs across all servers.

If one of the servers goes down, the system will run the scheduled job on the server that is available.

If all servers go down, and a job was scheduled to run during the time the servers were down, the scheduled job will run the next time it is scheduled to run. For example, if a report was scheduled to run at 3 PM every day, but the servers were down between 2 PM and 4 PM, the report will not run until it’s next scheduled run at 3 PM the next day.

Any generated reports or forms are available to view and print on all application servers.

For more information, see Scheduling Jobs in the online help.

New Upload Processing Options New menu option, Work with File Uploads (WUPL), allows you to upload a file from an external system to a specified table in the Order Management System Cloud Service database. You can select to process the following file uploads:

ACS Tape: inserts records into the ACS Tape table (CSACST). Use the Process Address Changes (PACS) menu option to process the records in the table.

Catalog Requests: inserts records into the Catalog Request Interface table (IXCRIN). Use the Work with Catalog Request Interface (WCRU) menu option to process the records in the table.

Customer Price Group Exclusions: inserts records into the Customer Price Group SKU Exclusion Upload table (CUSTPGEUP). Use the CPGIXUP periodic function to process the records in the table.

MBS Tape: inserts records into the MBS Tape table (CSMBST). Use the Process Address Changes (PACS) menu option to process the records in the table.

PO Layering: inserts records into the PO Layering table (POLAYR). Use the Update PO Layering (CPOL) menu option to process the records in the table.

Physical Inventory: inserts records into the Physical Inventory Upload Table (INPIUP). Use the Upload Counts (MPIU) menu option to process the records in the table.

Price Codes: inserts records into the Price Code Upload Table (PriceCdUpload). Use the PCUPLD periodic function to process the records in the table.

Promotions: inserts records into the Promotion Upload Table (PRMUPLD). Use the Work with Promotion Values (WPRO) menu option to process the records in the table.

Retail Integration Items: inserts records into the RI Item Upload Table (RIIUPP). Use the Work with Retail Integration Item Upload (RIIU) menu option to process the records in the table.

Sales Associates: moves the upload file to the folder defined in the ASSOCIATE_FILE_PATH property setting. The SLSUPLD periodic function looks in this folder for new files to process. The file name must begin with SR and have a .txt file extension.

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Set Components: inserts records into the Set Component Upload Table (INSCUP). Use the Work with Set Component Upload (WCUP) menu option to process the records in the table.

Source Codes: inserts records into the Source Code Work Table (IXSRCE). Use the Work with Source Code Upload (WSRW) menu option to process the records in the table.

Stores: moves the upload file to the folder defined in the STORE_FILE_PATH setting in the Interfaces property file. The STRUPLD periodic function looks in this folder for new files to process. The file name must begin with ST and have a .txt file extension.

USPS Zip Codes: moves the upload file to the folder defined in the CWDIRECTCP_USPS_UPLOAD_FILE property setting. Use the Load USPS Zip Code File (LZPS) menu option to look for new files in this folder to process.

Vendors: inserts records into the Vendor Upload Table (VNDUPL). Use the Submit Vendor Upload (LVUP) menu option to process the records in the table.

For more information, see Working with File Uploads (WUPL) in the online help.

Technical Enhancements The technical enhancements described below are included in this release.

Move from Windows Server to Linux The Windows Server operating system has been replaced with the Oracle Enterprise Linux 7.0 operating system.

Move from SQL Server to Oracle Database The SQL Server database has been replaced with the Oracle 12C database.

Move from MQ Series to Oracle JMS The MQ Series Java Message Service option has been replaced with the Oracle Advanced Query Java Message Service option.

For more information, see Working with Advanced Queue Manager (WWMQ) in the online help.

Screen Rewrites in Google Web Toolkit (GWT) In preparation for support for WebLogic, expanded international capabilities, and to provide a consistent user experience we rewrote several screens using Google Web Toolkit (GWT). The following screens were rewritten so you may notice slight differences in their appearances but the functionality remains the same:

My Docs, My Jobs, My Forms

Work with Store Cross Reference (WSCR)

Work with Quantity Price Matrix (WQPM)

Work with Customer Price Groups (WCPG)

Work with ChannelAdvisor Accounts (WCAA)

Display Price Code Assignments (DPCA)

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Work with Order Line Activity Codes (WOLA)

Work with Default Messages (WMSG)

Pick Print Eligibility (WPPE)

Work with Job Monitoring (WJMO)

Display Job History (DJHY)

Work with Order Types (WOTY)

Work with Entities (WENT)

Display Active Batch Jobs (DABJ)

Work with Customers (WCST)

Streamlined Order Inquiry (DORI)

Working with Order Broker (WOBR)

Update Customer Membership (MMCM)

Display Package Information – accessed via Track Packages option on the Display Order History screen in Order Inquiry (OIOM)

Item Image/Info Link – accessed by selecting Image/Info Link for an item at the Work with Items screen or Work with SKUs screen in Work with Items (MITM)

Customer Order Item History – accessed by selecting Cust Item History at the Display More Options screen or Customer Selection screen in Order Entry/Maintenance (OEOM)

Display Hyperlink – accessed by selecting Attached Link for an order detail line at the Order Inquiry Detail screen (OIOM).

Apache Velocity As a continuous effort to stay up to date with third party tools, Apache Velocity was upgraded to version 1.7. Apache Velocity is a third party tool used to create HTML emails templates.

Hosted Help In order to provide the most current, accurate documentation, the help and documentation links have been changed to point to the Oracle Technology Network. This change will be transparent to the user except that documentation updates can be applied quickly as needed.

Security Improvements Oracle Retail continually reviews processes and improves security of features within the system. With the release the following changes were made:

The Submitted Jobs, Calling Programs, and System Messages options were removed from the Advanced Commands screen.

My Profiles was removed from the User Control screen.

Integration Enhancements The integration enhancements described below are included in this release.

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Message Authentication with Oracle Retail Order Broker Cloud Service New Work with Outbound Web Service Authentication screen in Work with Web Service Authentication (WWSA) allows you to define a valid user ID and password for Oracle Retail Order Broker web services that require authentication:

Oracle Retail Order Broker Discovery

Oracle Retail Order Broker Locate

Oracle Retail Order Broker Purchasing

The messages related to the Oracle Retail Order Broker web services have been modified to pass the user name and password as an HTTP Header during communication.

For more information, see Working with Web Service Authentication (WWSA) in the online help.

Message Authentication with Oracle Retail Customer Engagement Cloud Services New Work with Outbound Web Service Authentication screen in Work with Web Service Authentication (WWSA) allows you to define a valid user ID and password for Oracle Retail Customer Engagement web services that require authentication:

Oracle Retail Customer Engagement Customer

Oracle Retail Customer Engagement Loyalty

Oracle Retail Customer Engagement Purchase History

Oracle Retail Customer Engagement Stored Value Card

Oracle Retail Customer Engagement Wish List

The messages related to the Oracle Retail Customer Engagement web services have been modified to pass the user name and password as an HTTP Header during communication.

For more information, see Working with Web Service Authentication (WWSA) in the online help.

Work with Web Service Authentication Modified the Required field on the Work with Inbound Web Service Authentication Users screen (WWSA) to always update the require_auth field in the Webservice table for each Order Management System web service to Y, indicating the web service requires authentication. For each Order Management System web service you must pass a valid web service authentication user ID and password, as defined in the Webservice Users table, using Basic Authentication.

To make the setup process simpler a new Inbound Svcs option was added to the Work with Outbound Web Service Authentication screen (WWSA) so that you can toggle between inbound and outbound web services. To support this:

The Work with Web Service Authentication screen was renamed to Work with Inbound Web Service Authentication.

The Work with Web Service Authentication Users screen was renamed to Work with Inbound Web Service Authentication Users.

Inbound Svcs option was added to the Work with Outbound Web Service Authentication Screen to return you to the Work with Inbound Web Service Authentication screen. This option acts as a toggle, allowing you to switch your view between inbound web services on the Work with Inbound Web Service

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Authentication screen and the outbound web services on the Work with Outbound Web Service Authentication screen.

For more information, see Working with Web Service Authentication (WWSA) in the online help.

Proxy Server and Cloud Administration Options To ensure secure communication, the integrations with payment processors (Cybersource and PayPal), QAS, and Vertex have been changed so that communication is handled by a proxy server.

New properties in the Work with Cloud Properties (CPRP) menu option allow you to define a proxy server for transactions to act as an intermediary in order to increase security. The system sends transactions to the proxy server and the proxy server sends the transactions along to the external system.

PROXY_HOST: Enter the IP address used to connect to the proxy server.

PROXY_PORT: Enter the port number used to connect to the proxy server.

Advanced Queuing New Advanced Queuing allows you to send messages between Oracle Retail Order Management System Cloud Service and other applications using database-integrated message queuing.

The queues used to transmit the messages are created in a separate Oracle database with open access.

New Work with Advanced Queue Manager (WWMQ) menu option allows you to define the connection information to the advanced queuing database.

When defining queue information for an integration layer process (IJCT), the queue manager is the name of the queue manager in Work with Advanced Queue Manager (WWMQ) and the inbound and outbound queue is the name of the queue in the advanced queuing database.

For more information, see Working with Advanced Queue Manager (WWMQ) in the online help.

Integration with Vertex O Series 7.0 The Vertex integration was updated to the Vertex v7.0 SaaS product. This integration replaces the integration with Vertex O Series 6.0.

Upgraded to the version 7.0 Vertex O schema.

Upgraded to the Vertex 7 wsdl (CalculateTax70.wsdl)

A new property called VERTEX_SERVICE_ENDPOINT_URL was added to define the URL to use when communicating with Vertex. NOTE: This property replaces the URL that was stored in the calculate tax wsdl under \server\conf\cwdirectproperties\.

The TAX_INT integration layer process (IJCT) was modified to now be delivered with the CalculateTax70.wsdl in the Inbound XML Msg/WSDL Doc Name field.

A new entry was included in jenasys.properties to support defining the proxy server that acts as an intermediary in order to increase security.

There were no changes to the functionality of this integration all tax calls are executed at the same points that they were previously.

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For more information, see Oracle Retail Order Management System/Vertex Interface in the online help.

Integration with Experian Data Quality Address Validate The QAS integration with QAS Pro On Demand was replaced with the integration to Experian Data Quality Address Validate SaaS product.

The CW_ADDRESS_SERVICE_RETURN_LAYOUT property in Work with Properties (PROP) has been renamed to ADDRESS_SERVICE_RETURN_LAYOUT. This property is used to communicate to Experian the name of the custom layout that should be used for data mapping. This layout resides within Experian. The value in this property should be Serenade.

The CW_ADDRESS_SERVICE_ENDPOINT_URL property in Work with Properties (PROP) has been renamed to ADDRESS_SERVICE_ENDPOINT_URL. This property defines the name of the server and port number for Experian’s SaaS service.

New property QAS_SERVICES_WSDL_LOCATION in Work with Cloud Properties (CPRP), defines the location of the .wsdl file. The recommended location is file://usr/local/tomcat01/conf/cwdirectcpproperties/ProOneamndService.wsdl.

A new entry was included in jenasys.properties to support defining the proxy server that acts as an intermediary in order to increase security.

For more information, see Experian Data Quality (EDQ) Address Validate API in the online help.

Invoice Out XML A new option has been added to control whether the credit card number and expiration date are included in CWInvoiceOut. The presence of this data is controlled by a new SCV M30 – Include Credit Card Info in Invoice Out XML.

When the SCV is selected, the system includes the ipm_credit_card_nbr and ipm_cc_expiration_date in the CWInvoiceOut XML Message. If unselected, the system does not include the ipm_credit_card_nbr and ipm_cc_expiration_date in the CWInvoiceOut XML Message.

The SCV is delivered with the SCV unselected.

PayPal Integration with Cardinal Commerce The integration for PayPal with Cardinal Commerce was removed from the system. The PayPal integration using a direct connection to PayPal is still available in the application.

For more information, see PayPal in the online documentation.

Fixed Issues/Defects The noteworthy issues fixed with this release include the following:

Bug DB # 21660959: Batch cursors have been modified to close properly in order to improve performance.

Bug DB # 21677380: The Order Async has been modified to better handle transactions that do not complete correctly during Order Async processing.

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Bug DB # 21677412: The tax amount when using Vertex and discounting an order in order maintenance after it has shipped has been corrected.

Bug DB # 22010662: Balance inquiry transactions submitted from the Stored Value Card Balance Inquiry (MSVB) menu option were modified to pass the SVC ID #.

Bug DB # 22078427: The CWCustomerIn process when creating a new customer was modified to set the Original and Current Mail Type to C Catalog Request.

Bug DB # 22078483: The CWCustomerIn process when changing an existing customer was modified to no longer wipe out information in fields that were not passed in the message.

Bug DB# 21676453: Inbound Order processing has been modified to validate the entry in the additional_charge_code tag in the CWOrderIn message against the Additional Charge table.

Bug DB# 22228423: New periodic function extracts information from the Marketing Download tables to pipe-delimited text files on the application server.

Bug DB# 22483996: Credit card net exchange billing has been modified to clear the hold until date in the IPM Deposit Release Date field on the Invoice Payment Method when cancelling an exchange order line.

See the Oracle Retail Order Management System Cloud Service Change Listing for release 15.1 for a detailed listing of all of the changes made to the application as a result of fixed issues and project enhancements.

Related Documentation For more information, see the following documents in the Oracle Retail Order Management System Cloud Service 15.1 documentation set: http://www.oracle.com/technetwork/documentation/oracle-retail-100266.html.

Oracle Retail Order Management System Cloud Service Administration Guide

Oracle Retail Order Management System Cloud Service Implementation Guide

Oracle Retail Order Management System Cloud Service online help

Oracle Retail Order Management System Cloud Service E-Commerce Guide

Oracle Retail Order Management System Cloud Service Reports Guide

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Order Management System Release Notes, Release 15.1

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Value-Added Reseller (VAR) Language

Oracle Retail VAR Applications

The following restrictions and provisions only apply to the programs referred to in this section and licensed to you. You acknowledge that the programs may contain third party software (VAR applications) licensed to Oracle. Depending upon your product and its version number, the VAR applications may include:

(i) the MicroStrategy Components developed and licensed by MicroStrategy Services Corporation (MicroStrategy) of McLean, Virginia to Oracle and imbedded in the MicroStrategy for Oracle Retail Data Warehouse and MicroStrategy for Oracle Retail Planning & Optimization applications.

(ii) the Wavelink component developed and licensed by Wavelink Corporation (Wavelink) of Kirkland, Washington, to Oracle and imbedded in Oracle

Retail Mobile Store Inventory Management.

(iii) the software component known as Access Via™ licensed by Access Via of Seattle, Washington, and imbedded in Oracle Retail Signs and

Oracle Retail Labels and Tags.

(iv) the software component known as Adobe Flex™ licensed by Adobe Systems Incorporated of San Jose, California, and imbedded in Oracle

Retail Promotion Planning & Optimization application.

You acknowledge and confirm that Oracle grants you use of only the object code of the VAR Applications. Oracle will not deliver source code to the VAR Applications to you. Notwithstanding any other term or condition of the agreement and this ordering document, you shall not cause or permit alteration of any VAR Applications. For purposes of this section, "alteration" refers to all alterations, translations, upgrades, enhancements, customizations or modifications of all or any portion of the VAR Applications including all reconfigurations, reassembly or reverse assembly, re-engineering or reverse engineering and recompilations or reverse compilations of the VAR Applications or any derivatives of the VAR Applications. You acknowledge that it shall be a breach of the agreement to utilize the relationship, and/or confidential information of the VAR Applications for purposes of competitive discovery.

The VAR Applications contain trade secrets of Oracle and Oracle's licensors and Customer shall not attempt, cause, or permit the alteration, decompilation, reverse engineering, disassembly or other reduction of the VAR Applications to a human perceivable form. Oracle reserves the right to replace, with functional equivalent software, any of the VAR Applications in future releases of the applicable program.