1.Jeff Dorsey (706) 854-0162 Jeff.dorsey@transworldsystems.com http://web.transworldsystems.com/atlanta Making Cash Flow The collections industry is highly regulated. Recent changes to federal laws are not only having an impact on collections agencies, they are also affecting internal collection efforts, and what business office staff is doing to collect self pay, as well. We are seeing powerhouse companies like Google, Microsoft, Sallie Mae, receiving publicity as a consequence for violating new TCPA laws. Is Your Billing Office or Collection Agency Putting Your Practice at risk

2. Are you prepared for the Increase in Patient Responsibility and the rapid decrease in recoverability? www.leadingcollectionsolution.com Making Cash Flow On Average Accounts become 10% less collectable every 30 days Source - Article HDHP Increasing Patient Responsibility High Deductible Health Plan Now over 30% Soon to near 50% of contracted rates 2007 - patient responsibility represented 12% of total revenue. In 2012, the percent of patient responsibility rose to over 30% Deductibles as a percentage of contracted rates are now at about 50% Historically Insurance Reimbursements represented 80-95% of the revenue. HDHP and increased self-pay portions is placing huge importance on putting systems in place to collect Self Pay Balances 3. 4 Different Types of Payers Reliable / Faithful These are types of payers that pays on time every time. You send them one statement, and that payment is always immediately paid. Distracted / Undisciplined Its not that this type of payer cant pay you; its that this type of payer wants to be reminded to pay you - before theyre going to pay you. Unfortunately, a lot of businesses have to spend a lot of money following up and reminding these types of payers to pay. Disrespectful When its not a matter of whether or not this type of payer knows they owe you money, its that this disrespectful payer needs a real consequence before theyre going to pay you. Disrespectful payers usually have received multiple contacts. Professional Debtor Professional debtors unfortunately know the industry, they know how to work the system, they usually bounce around from doctor to doctor, to whichever doctor is less proactive in their follow up on self pay responsibility. The reality is that there is still some money to be collected from these payers, its just going to take a much more professional conversation before youre ever going to get paid. Just One Bill Reminder Nudges 3rd-Party Impact Professional Collectors 4. Making Cash Flow Your Statement (Set limits on the number of statements) Collections Start at 30-60 days Contact patients systematically Letter + Phone Call Escalated, more intense Contacts Continue every 10 days. Letter + Phone Call + Letter Payer Type 4: Professional Debtor For Unresolved Accounts Move to Collections by 120 days or sooner. --------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------- PreCollector - Systematic In-house Collection Solution External Collections Payer Type 1: Reliable/Faithful Current - 30 Days Making Cash Flow 10 or 14 Day Interval Custom Blended Series Payer Type 2: Distracted / Undisciplined In Practice Name and Caller I.D Payer Type 3: Disrespectful In Transworld Systems Name, a Collection Agency Profit Recovery Reminder Nudges 3rd-Party Impact Professional Collectors 5. Making Cash Flow Over 20,000 medical practices, hospitals & dental practices nationwide trust Transworld Systems A few of our partners Integrates and/or Recommends a Baked-in Collection Solution for Your Practice: