Overview LSS para Mkt & Sales Effectiveness

Lean Six Sigma Learning

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Lean Six Sigma OverviewLean Six Sigma Green Belt



What do you want

Lean Six Sigma

to do for you?



What are the key components of a

problem solving process?



Describe the problem

Describe the current process

Identify the root cause(s)

Develop a solution and action plan

Implement the solution

Review and evaluate the results

Reflect and act on learnings

Problem Definition

Problem Analysis

Generating possible solutions

Analyzing the solutions

Selecting the best solution(s)

Planning the next course of action (Next steps)

Problem finding

Fact finding Problem

definition Idea finding Selection Planning Sell idea Action

Example 1 Example 2 Example 3

Define/ Initiate

Measure/ Investigate 1

Analyze/ Investigate 2

Improve/ Execute

Control

Lean Six Sigma

General Problem Solving Approaches



Overview of Lean Six Sigma problem solving

Define/Initiate Define the challenge Define the ‘from’- ‘to’ goal Choose the best approach

Measure/Investigate 1 Map the process Establish the baseline Test the data integrity

Analyze/Investigate 2 Identify root causes from our

knowledge and experience Validate those identified root

causes with data

Improve/Execute Identify possible solutions Select the best solution for the

situation Implement and test the selected

solution

Control Establish a system to sustain the

improvement



Assumptions in order for the Lean Six Sigma process to work

You can identify your customer and their expectations You can tie the project to a business need

It’s not about the tools – it’s about the thinking The technical stuff is easy – it’s the people stuff that’s hard



What do I need to use Lean Six Sigma process improvement?

Your problem must be a process problem. You must be able to name your process, i.e., you know the

process that is involved in the problem.



What is Lean Six Sigma Process Improvement?

LeanSix

Sigma

DMAIC

PPUStrategicSolutionDesign

BPRDesign forSix Sigma

Lean



Business Problem / Opportunity Analysis

Which approach?

1. Is the goal to improve the process speed, reduce the cycle time, and/or eliminate waste?

2. Is this goal related to flow and pull?

1. Is the goal to develop a new product or modify an existing product?

2. Is the goal to sell a product into a new market segment?

1. Is the goal to improve the performance of a measurable process?

2. Is there business value in having a control plan in place for the process?

DMAIC Roadmap

Commercialization / DFSS Roadmap

Lean Roadmap



DMAIC (Define, Measure, Analyze, Improve, Control)

Study the Y

Project Y

MSA

InitialCapability

Multi-Vari

The Xs

ProcessMap

C&EFMEA

Measurable Y

Generate, identifyand reduce the Xs

Several measurablesuspect Xs

Proven Y=f(X)

ProvenCritical Xs

Monitor the Y

Controlthe Xs

DOE, Pilot, Implement

FinalCapability

ControlPlan

Define Measure Analyze Improve Control

Improve Performance of

the Y through optimizing Xs



PDCA vs. DMAICPlan

Recognize an opportunity Identify the problem Formulate a hypothesis Plan an experiment

Do Conduct the experiment

Check Analyze test results and

draw actionable conclusionAct

Take action from what was learned

Define Define step change

Measure Define current process and

capability Establish measurement system

capabilitiesAnalyze

Identify key relationships between X and Y

Improve Conduct experiments to verify

key relationships Implement improvement

Control Establish control plan



When to use….

Incremental improvement change

Need for quick improvement Low level of statistical

training needed Simple problems Low experimental cost to

implement with low failure costs

Can be used by hourly or salary workers

All kinds of problems

Step-wise improvement change

Product or process variation problems

Higher level of statistical training required

Complex problems. High experiment cost or cost of

failure is high Typically used by salary

workers Process problems

PDCA DMAIC



You may be asking…So, now what?

Do I have to use all of these methods and tools to solve my problem?

If not, how do I choose which methodology or tool set to use?”

You choose the best methods and tools for your problem.It could be a set methodology or a mix of tools.



DMAIC, BPR, Lean, PPU

DMAIC Identify critical Xs through

prioritization Y = f(X) Monitor the Y; control the Xs

Lean Improve process speed Reduce cycle time Eliminate waste (muda)

• 8 types• Standard Work

BPR Identify and reduce disconnects Improve the process to improve

the Y

PPU Know top customers Know what they want Know how to test and measure Linked process variable to CTQs Control Plans Continual improvement



Lean Six Sigma Overview

Overview LSS para Mkt & Sales Effectiveness

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