Sport & Leisure

Facilities Management

ContentsOur Sector Portfolio

LSS People

LSS Integrated Services

Service Strengths - Cleaning

Service Strengths - Security and Stewarding

Service Strengths - Maintenance

Our Compass Sector

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WelcomeWelcome to our LSS brochure. This will give you a good overview of our brand and the fantastic work we do across our current portfolio.

If you have a venue or event in the world of sport and leisure, we can provide best-in-class integrated service management or focus on single service delivery.

Enjoy the read.

Pete Pete Watts, Managing Director, LSS

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1. ScotlandEdinburgh ZooThe EICCThe Royal & Ancient Golf ClubThe SECCThe SSE Hydro

2. North WestAintree RacecourseCarlisle RacecourseEmirates Old TraffordHaydock Park RacecourseImperial War Museum NorthMuseum of Science & IndustryManchester Art GalleryThe Chill Factore

3. YorkshireLeeds United F.CNational Media MuseumNational Railway MuseumSheffield United F.C

4. IrelandAviva Stadium

5. East Midlands Leicester City F.CThe Capital FM ArenaNottingham RacecourseMarket Rasen RacecourseSnowdome

6. West MidlandsCheltenham RacecourseEdgbaston Cricket GroundWarwick RacecourseRicoh Arena

7. EastHuntingdon RacecourseNewmarket Racecourse

8. WalesCardiff City F.CMillennium StadiumLiberty Stadium

9. LondonThe KIA OvalThe Chartered Insurance InstituteChelsea F.COlympia LondonDartmouth HouseExCeL LondonHarlequins RFCLiberty RetailThe QEII Conference CentreSomerset HouseThe BarbicanThe O2Twickenham RFUThe SSE Arena, WembleyThe Championships WimbledonBank of England Sports Centre

10. South EastBeaulieuEpsom Downs RacecourseGlyndebourneGoodwood RacecourseGoodwood Road and RacingHatfield HouseHever Castle & GardensKempton Park RacecourseLeeds CastlePenshurst Place & GardensReading F.CSandown Park RacecourseThe Savill Garden

11. South WestBristol Museum and Art GalleryBristol Zoo GardensExeter RacecourseM ShedSalisbury CathedralWincanton Racecourse

Our Sector Portfolio

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www.LSSfm.com

LSS delivers tailored support service solutions to premier venues and events in the sport and leisure market. Working in vibrant and often high profile public environments, our team has the experience and understanding to deliver best in class

service standards to meet the operational needs of our clients.

“enhancing the guest experience” 22 years ofindustry

WimbledonChampionships 3continents

number of

serviced delivered4delivered

OlympicGames

Peter WattsManaging Director

Megan RossiterHead of Operations

Paul EssonBusiness Development

Considered somewhat of an oracle amongst the LSS team, Megan’s expertise in all things operational is hard to match. For example, she oversaw the delivery of

services to a world record-breaking attendance at Twickenham Stadium.Her insights allow us to plan the strategic delivery of our portfolio

and introduce unrivalled degrees of efficiency.

Paul ensures our business maintains momentum and grows healthily, overseeing new business development and maximising key opportunities in the sport and leisure markets. He will play a crucial role in building on the strong relationships we share withour current venues, as well as taking the lead on new business opportunities.

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Lucinda WalkerHead of Strategic Partnerships

Having overseen service delivery at some of the world ‘s most prestigious venues and events, including the Wimbledon Championships, the Open Golf and the Crown Estate,

Lucinda consistently delivers best in class service. She also ensures we maintain positive relationships with our current clients, working with them to understand what

is truly important to them and how we can help them achieve their goals.

Case Study: Integrated Services at Edgbaston Cricket Ground

This fantastic internationally recognised sporting venue provides the perfect example of the benefits of our strategic

integrated FM model. The consolidation of services under LSS has allowed us to introduce cross-service efficiencies.

Anecdotally, we found that maintenance teams were doing routine checks for blown bulbs along the same route as security

teams had just patrolled. Simply getting our security to check these as they go around saves us and the client precious resource.

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LSS Integrated Services

A recent survey performed by i-FM revealed that 89% of FMs and FM providers believe that the optimum method of delivering facilities services is as part of a multiple service offer.

Given a consolidated approach, we can use our market leading senior management to provide a strategic viewpoint to service provision at your venue. Our team will introduce efficiencies that are often difficult to spot without a hollistic perspective.

89%believe facilities services should be provided as part of a “bundled”, “integrated” or “total” offer..i-FM, FM Contracts: what, for how long and why(Nov 2014)

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Enhancingthe guest

experience

Security/ Stewarding

CleaningServices

Guest Services

Waste Management

OutdoorServices

Mechanical & Electrical

Case Study: Cleaning, court attending and other services at The Wimbledon Championships.

Having delivered cleaning services to 7 Wimbledon Championships as well as London 2012 Olympics at the venue,

we understand and achieve the quality demanded at the world’s most prestigious venues and events.7

Service StrengthsCleaning

Customer expectations of cleanliness are now higher than ever before and while nobody ever went to a venue just because it was clean, an unclean venue can ruin a great experience.

Our experience in this service area says more than we ever could about our capabilities. We currently deliver cleaning and housekeeping services to venues and events including the Wimbledon Championships, Twickenham Stadium, the Crown Estate and the Open Golf.

We listen to your expectations and make sure we deliver.

7 Wimbledon Championships that we have delivered cleaning services to 8

Case Study: Stewarding at Warwick Racecourse

At Warwick, we work with the Jockey Club to deliver customer focused stewarding services. Our team are trained by our hands

on training company, Signa Training who ensure that our people understand what it takes to enhance the guest experience.

Our stewarding benefits from the rewards of our policy of hiring “nice people”, providing a friendly face on site.

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Service StrengthsSecurity and StewardingManaging security and stewarding at venues and events is an essential service in the sport and leisure market.

Our team offers a comprehensive range of services including; customer focused stewards, manned guarding, CCTV, public address, alarm response and remote monitoring. With our knowledge of the sport and leisure market, we can provide you with a security and stewarding service that gives peace of mind to the venue team, members, fans, VIPs, and other venue stakeholders.

Our people are trained in delivering an exceptional guest experience; they will learn your venue inside and out to provide excellent stewarding service, looking professional and welcoming at all times. We believe that first impressions are the important ones and that our people can add to the visitor experience.

“first impressions are the important ones”

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Case Study: Full FM including Maintenance and M&E at Bank of England Sports Centre, Roehampton.

Maintaining a diverse contract with a vast range of facilities, from swimming pools to lawn tennis courts.

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Service StrengthsMaintenanceBehind the scenes at most venues is a series of mechanical and electrical systems working in unison to create an environment that can support regular event days year after year. Whether a match spectator or a conference delegate, all patrons expect a well maintained environment.

LSS plans effective maintenance schedules and resource to efficiently respond to a range of scenarios. We have expert teams that can evaluate your requirements and respond quickly and effectively to deliver a best value solution. Planned preventative maintenance tasks on plant and equipment according to clear schedules ensure safe operation in accordance with legal compliance, agreed procedures and quality standards.

As well as maintaining a safe, compliant and healthy environment, we go to great lengths to make sure everyone works in a safe and diligent way. LSS are Safecontractor approved and have achieved ISO 9001 and ISO 14001 across our sites, as well as the OH-SAS 18001 safety management standard.

“Safecontractor, ISO 9001, ISO 14001 and OHSAS 18001 achieved across our sites”

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Levy Restaurants UK is the sport, leisure and hospitality

sector of Compass Group UK & Ireland

Leith’s is our heritage catering brand

LSS is our facilities management brand

JCC deliver catering to the Jockey Club at racecourses

Keith Prowse is our corporate hospitality and events brand

Payne & Gunter is our unique and unusual catering brand

Lime Venue Portfolio is our events venue booking serviceLevy Restaurants UK: The sport, leisure and hospitality

sector of Compass Group. Made up of a series of brands delivering a range of service specialisms.

See overleaf for details of these brands.

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For further enquiries please contactPaul Esson atPaul.Esson@LSSfm.com07990 561 048

LSS, Compass Group UK & Ireland82 Oxford Road

UxbridgeUB8 1UX