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GROUP 5:JINNY ALICE GEORGE

LIJI GEORGE

KINSHOO SHAH

SHILPA SUSAN PHILIP

P. SREENIVAS BHAT

TAHAVAR KHANRANJIT RADHAKRISHNAN

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FOR THE SENDER

BE CLEAR ABOUT THE

MESSAGE TO BE SENT.

BE PRECISE & TO THE POINT

DO NOT BE VERBOSE

USE A LANGUAGE

UNDERSTANDABLE TO THE

RECEIVER

WRITE THE MESSAGE IF

REQUIRED

REQUEST A FEEDBACK TOENSURE RECEIPT OF MESSAGE

FOR THE RECEIVER

BE ATTENTIVE

CONCENTRATE ON THE

MESSAGE

ASK FOR CLARIFICATION

WHEN REQUIRED

LISTEN OBJECTIVELY

LISTEN FOR BODY LANGUAGE

MAKE NOTES IF REQUIRED

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DOs

SEEK FIRST TO

UNDERSTAND & THEN TO

BE UNDERSTOOD

EMPATHIZE WITH

OTHER PEOPLES

VALUES,BELEIFS,NEEDS &

SENTIMENTS

USE A COMMONLANGUAGE

CLARIFY IDEAS BEFORE

COMMUNICATING

DONTs

REMOVE ALL

PREJUDICES

OVERCOME ANY

DISTRACTIONS

REDUCE LENGTH OF

COMMUNICATION

CHANNEL

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CASE STUDY

Brief Overview

While civil engineers might easily envision a finished

project by looking at a 2-D CAD drawing, laymen likely

will see only squiggles and lines. Two-dimensional

designs likewise are a foreign language to the little oldlady who lives across the street from the site of a

planned wastewater treatment plant. Where engineers

see an attractive, one-story building fronted by a

1960s style ranch house that will serve as the

operations center, she envisions a massive, noisy,

concrete monster secreting offensive odors throughout

her attractive neighborhood.

Geosyntec Consultants, Atlanta has been involved in

the desi nin of various ro ects that have been of

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CASE STUDY

Geosyntec Consultants was soon found facing apredicament when the Municipality of Timbuktuapproached them with a project asking them todesign a municipal solid waste landfill. It was to be

located close to an interstate highway, and thedesign criteria specified that it should not be visiblefrom the interstate. The highway had variablegrades, and the elevations varied for the landfillcovers of varying heights along the highway. The

civil engineers had a torrid time overcoming thedesign challenge involved by using a very time-consuming, traditional method of creating dozens, ifnot hundreds, of line-of-sight cross sections. And toadd icing to the cake, the Timbuktu Motorists

Association refused ermission for the ro ect

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THE SOLUTION

Here the barrier to communication clearly existed between

the Project Supervisor and the officials at Timbuktu

Motorists Association. They were unable to comprehend

the technical terminology used despite the best efforts of

the civil engineers and hence bluntly refused to sanction

the project. The company sought a way around thisbarrier by the use of latest technology in the form of

Rapid Design Visualization software that ran on AutoCAD

platforms. It gave a representation of the end product that

can be viewed from any angle, including a virtual walk-

through, drive-through, or even flyover of the planned

project. Most important, any client, board member,

decision-maker, contractor, or developer, with or without

an engineering degree, can understand the plans and

picture the final product.

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Thank You.!!!