Comm Barriers & Overcoming Those Barriers
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Transcript of Comm Barriers & Overcoming Those Barriers
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Welcome to
Managerial Communications
hk
Presenter: Prof. Rajsee Joshi
N.R. Institute of Business Management
GLS Institute of Computer Technology - MBA
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Topics Covered
Barriers to Effective Communication
Overcoming Communication Barriers
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What is EffectiveCommunication??
Jack and John are walking from religious service. Jack wonderswhether it would be all right to smoke while praying.John replies, "Why don't you ask the Priest?"So Jack goes up to the Priest and asks, "Priest, may I smokewhile I pray?"
The Priest says, "No, my son, you may not. That's utterdisrespect to our religion."Jack goes back to his friend and tells him what the good Priesttold him.John says, "I'm not surprised. You asked the wrong question. Letme try."And so John goes up to the Priest and asks, "Priest, may I praywhile I smoke?"To which the Priest eagerly replies, "By all means, my son. By allmeans."
Moral : The reply you get depends on the question you ask.
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Communication Barriers
Hurdles or problems that affect thetransmission of information fromthe sender to the receiver in thecommunication process are calledcommunication barriers.
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Physical Barriers
Noise
Environmental & Physical discomfort
Distraction & Ill health Poor Lighting
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Psychological Barriers
Prejudice
Know-it-all
Preconceived ideas Rigidity of thought
Disinterest
Cultural disparities
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Semantic Barriers
Use of unsuitable words
Improper sentence formation
Imprecise and ambiguous sentences Lack of clarity
Lack of comprehension
Not aware of the different meaningsof words
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Organizational Barriers
Processing of information fromseveral people
Delay in getting informationbecause of many transfers ofstations
Distortion of message because of
different sources
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Interpersonal Barriers
Attitude of the sender & receiver positive or negative
Wrongly timed message Listening skill
Partial & inattentive listening
Lack of attention while listening
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Attitude of Speaker
Attitudeof self
Attitude ofOthers
Personality Traits Comments onCommunication
Positive Positive Develops self-confidence,
understanding,empathy & optimism
Effective inCommunication
Positive Negative Trying to Convincethe audience
Aggressive incommunication
Negative Positive Lacks self-confidence& authenticity,derives support fromothers
Weak incommunication
Negative Negative Lacks self-confidence.Does not have clarity.Message
misinterpreted.
Confusion reflectsin communication.Communicates
without optimism.
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Interpersonal Relationship at WorkPlace
Relationship Objective forCommunication
Style
Colleagues Making requests forinformation, providing
information, cooperation
More in the nature ofcooperation and
participation.Subordinates Motivating to improve
efficiency, directing action,explaining tasks & projectsspecification & goals
Positive, polite &guiding tone
Superiors Making suggestions when
required,Being accountable,Suggesting, recommending& reporting
Positive, polite &
agreeable
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Overcoming Barriers to
Communication
Physical Barriers
Make suitable seating arrangements
Ensure audibility & visibility Provide environmental comfort
Proper posture
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Psychological Barriers
Plan & clarify ideas & opinions
Call attention & motivate thelistener
Use feedback process
Provide assistance to comprehend Time your message carefully
Overcoming Barriers to
Communication
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Semantic Barriers
Use simple & precise language
Use suitable language Employ different methods of
communication
Avoid ambiguous & abstract words
Overcoming Barriers to
Communication
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Organizational Barriers
Make it two-way process
Establish feedback system Use informal channel of
communication: grapevine
Provide information to theconcerned person
Avoid unnecessary information
Overcoming Barriers to
Communication
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Interpersonal Barriers
Explain the importance of message
Attitude of the sender and receiver Prefer positive attitude
Create a climate of trust &
confidence
Overcoming Barriers to
Communication
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1. Every time I have a meeting with Mr. Gupta, Iend up disagreeing with him about a particularissue.
2. Manager: Reeta, where is the report that Iasked you to submit on the financial matters ofthe company? Employee: I dont remember youasking me to submit a report.
3. Teacher: Students, why haven't you submitted
the assignment within the fortnight? Students:But you asked us to submit it bimonthly!
4. This room is horrible to work in. I am able tohear everyone around, and there is no scope
for privacy.
Exercise