OVERBOOKING

FERNÁNDEZ ÁLVAREZ, CELIA

LABELLA RUIZ, BLANCA

TRAVEL AND TOURISM CONTRACTS

Dipartimento di Scienze per l’Economia e l’Impresa

Università degli Studi di Firenze

INDEX

Definition of overbooking

Kinds of overbooking

Air overbooking

Law about air overbooking

Problems and solutions with overbooking

Example of overbooking

Why choose this topic

Bibliography

WHAT IS OVERBOOKING?

Overbooking exists when there are confirmed or compromised more seats than

available, in order to compensate for the non-show or breaches of contract and thus

to achieve the maximum possible occupation.

MAIN TYPES OF OVERBOOKING

ACCOMODATION TRANSPORT

AIR OVERBOOKING Within transport overbooking

An airline sells more seats that has the aircraft

It is legal

When occurs the airline is forced to deny boarding to a certain number of people

Compensation can be monetary or in another way

AIR OVERBOOKING AND LAW

In Spain, the OVERBOOKING is governed by Regulation EC 261/2004 *, established by the European Parliament and of the Council on 11 February 2004.

o Important information for the affected passengers:

Passenger who is denied boarding is entitled to the refund of tickets or re-routing under satisfactory conditions and to receive appropriate care (maintenance and accommodation if required).

The right to compensation for overbooking air extends to all flights with departure or arrival at a Community airport, where the air carrier is community.

It affects both regular flights, and not regular and package tours.

Air carriers are required to ask volunteers before denying boarding to passengers that they themselves select against their will.

AIR OVERBOOKIND AND LAW

o Compensation for overbooking are:

Flights up to 1,500 km: € 250

Flights between 1500 and 3500 km: 400 euros

Flights over 3,500 km: 600 euros

The air carrier may be reduced by 50% these compensation if it offers affected passengers the ability to be driven to the final destination on an alternative transport with a difference in time of arrival of between two and four hours maximum.

WHAT IS THE PROBLEM WITH OVERBOOKING? The responsable is who handles reservations, since they accept

reservations beyond their means

Little significance of overbooking

Main cause of overbooking is the perishable nature of th service

The rol of ‘no shows’ in overboking

WHAT MIGHT BE THE SOLUTIONS?• combination of good practices of consumption, self-regulation, and

improvements in the booking system• A financial guarantee: reservation through Internet• A procedure of self-regulation

EXAMPLE OF OVERBOOKING

IF YOU ARE AN AFFECTED CONSUMER, YOU MUST KNOW THESE OPTIONS:

Request for passengers not boarding (Art. 4,

8)

•The airline will be the seek volunteers who are willing to give up their reservations in exchange for benefits that will be freely agreed between the carrier and the passenger volunteer.

Forced rejection of shipment and means

of compensation (Art 7,8,9,12)

•There is no volunteer or that these are insufficient to boarding to other passengers with reservation, the carrier proceeds to forced rejection of shipment, in which case should financially compensate.

OVERBOOKING AND LAW

To claim you must follow the following steps:

SHEET OF CLAIMS

Through sheets of claims that the airlines should have available at the information desks or points of sale of tickets at airports.

NO RESPONSE

If you receive no response, or this be not satisfactory can file a complaint with AESA (State Agency for air safety) free of charge.

AESA’S INFORM

AESA will analise the information which the ask to airline to the applicant and the airlines, the actions carried out in connection with the claim and issue a report with the result of their actions.

WHY WE CHOSE THIS ISSUE?

The most important passenger transport

Unknown issue250,000 affected passengers from

European airlines

BIBLIOGRAPHY

http://www.seguridadaerea.gob.es/lang_castellano/particulares/cancelac_retraso/default.aspx

http://derechoaero.blogspot.it/2015/04/el-overbooking-en-el-transporte-aereo-y_19.html

http://www.fomento.gob.es/NR/rdonlyres/1E03375E-76AD-4BCB-A351-AD730B84EA43/69045/Reglamento2612004.pdf

http://www.cehat.com/frontend/cehat/OVERBOOKING-Y-OVERCONTRACTING--CAUSAS-Y-SOLUCIONES-vn3084-vst378

http://www.poraqui.net/glosario/overbooking

http://elpais.com/

https://www.reclamador.es/

http://www.tripadvisor.es/

https://es.wikipedia.org/