Outlook SMS User Manual V2 0

8/3/2019 Outlook SMS User Manual V2 0

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www.vine.co.za

OOuuttllooookk SSMMSS

User Manual

This document is aimed at

Grapevine Affiliate administrators and users who have been provisioned to use Outlook SMS.

Version

2.0

Date

03 March 2010

Support

For assistance, please contact Grapevine: +27 21 702-3333 or [email protected].

Feedback

Was this document useful? What can we do to make this user guide more useful and informative?

Please [email protected] your comments and feedback.
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Outlook SMS User Manual

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Table of Contents

Abbreviations ........................................................................................................................ 4

Definitions ............................................................................................................................ 4

1. Introduction .................................................................................................................. 5

1.1. What is the purpose of this manual? ....................................................................................... 5

1.2. What is Outlook SMS? .............................................................................................................. 5

1.3. How does it work? .................................................................................................................... 5

1.3.1. Sending an email message to SMS .............................................................................. 6

1.3.2. Sending an SMS message to an email client ............................................................... 6

1.4. Outlook SMS features .............................................................................................................. 7

1.5. What do you need to get started? ........................................................................................... 7

2. Getting started .............................................................................................................. 7

2.1. Installing Outlook SMS ............................................................................................................. 7

2.2. The Outlook SMS toolbar ......................................................................................................... 8

2.2.1. About the Outlook Send SMS dialog box .................................................................... 8

2.2.2. About SMS Options ..................................................................................................... 8

2.2.3. About SMS reports ...................................................................................................... 9

2.2.4. About Outlook SMS ................................................................................................... 10

3. Sending messages in Outlook SMS step-by-step ........................................................... 10

3.1. Create an email message ....................................................................................................... 10

3.2. Email receipt notification ....................................................................................................... 11

3.3. Email reply .............................................................................................................................. 12

4. Logging in to the Outlook SMS Home web page ............................................................ 124.1. Changing your personal details .............................................................................................. 13

4.2. Accessing Outlook SMS reporting functions .......................................................................... 14

5. Outlook SMS reports and analysis ................................................................................ 15

Searching for a broadcast ..................................................................................................................... 15

Comparative table of reports ............................................................................................................... 15

5.1. Sent Broadcasts / Sent Campaigns report.............................................................................. 16

5.2. Originator statistics report ..................................................................................................... 17

5.3. Messages report ..................................................................................................................... 17

5.4. Affiliate Message Query report .............................................................................................. 186. FAQs ........................................................................................................................... 20

6.1. How do I access the Outlook SMS reports page? .................................................................. 20

6.2. Which versions of Microsoft Outlook are supported by the Outlook SMS Plugin? ............... 20

6.3. Which versions of Microsoft Windows are supported?......................................................... 20

6.4. I sent a message to a friend and he replied, but I never received the reply - what happened?

21

6.5. What do I need in order to send SMS Messages? ................................................................. 21

6.6. My Outlook SMS toolbar has disappeared. How do I get it back? ......................................... 21

6.7. The Installer doesnt work on my computer .......................................................................... 21

6.8. Why do I have to type email addresses for my contacts when all I want to do is send SMS

messages? ............................................................................................................................................. 21


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6.9. When I try to send a message, I get a reply with the subject, "Outlook SMS Notification"

that says that my message failed ......................................................................................................... 22

6.10. How can I tell whether I have the latest version of Outlook SMS? ........................................ 22

6.11. Outlook SMS seems to cause my Outlook 2000 to exhibit strange behaviour ...................... 22

6.12. When I check the status of the Automatic download it says, "Failed to download File". What

happened? ............................................................................................................................................ 22

6.13. I sent a message from Outlook SMS and it never arrived on the recipients mobile phone.

What happened? .................................................................................................................................. 23

6.14. How do I un-install Outlook SMS? .......................................................................................... 23

6.15. The SMS button doesnt appear in my Outlook Toolbar. What do I do? ............................... 23

6.16. When I click the To button, I get an error message, "Either there is no default mail client

set or the current mail client cannot fulfil the messaging request" ..................................................... 23

Support ............................................................................................................................... 24


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Abbreviations

ASCII American Standard Code for Information Interchange

CSV Comma Separated Values

SMS Short Message Service

URL Universal Resource Locator

Definitions

Affiliate Company that is registered with Grapevine and has been provisioned to use one or more of

its products or services

Broadcast In Outlook SMS, a broadcast is a collection of messages sent out by an Affiliate to mobile

phone users and the responses received by an Affiliate from mobile phone users (term used

interchangeably with campaign).

Campaign In Outlook SMS, a campaign is a collection of messages sent out by an Affiliate to mobile

phone users and the responses received by an Affiliate from mobile phone users (term used

interchangeably with broadcast).

SMSC An SMS Centre (SMSC) is responsible for handling the SMS operations of a wireless network.

When an SMS message is sent from a mobile phone, it will reach an SMS centre first. The

SMS centre then forwards the SMS message towards the destination. An SMS message may

need to pass through more than one network entity (e.g. SMSC and SMS gateway) before

reaching the destination. The main duty of an SMSC is to route SMS messages and regulate

the process. If the recipient is unavailable (for example, when the mobile phone is switched

off), the SMSC will store the SMS message. It will forward the SMS message when the

recipient is available.


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1. Introduction1.1. What is the purpose of this manual?This manual shows you how to send SMS messages to your customers using Outlook SMS in your email

client, receive SMS replies, and view online reports and statistics about the messages you have sent. After

reading this manual you will know how to create and send SMS campaigns using your email client, andmonitor the response to your campaign.

1.2. What is Outlook SMS?Many people find it easier to compile an email than type an SMS message on a small mobile phone

keyboard. Outlook SMS is designed to be an easy-to-use application that allows two-way messaging

between email and SMS users. It allows you to compile an email and send it to multiple mobile phone

users as multiple SMSs. It is quick and intuitive to use. All you need to do is download the Outlook SMS

plugin. The plugin prompts you every step of the way in setting up and writing your email. The product is

best used to create small, manageable campaigns. For example, SMS Outlook is ideal to send multiplerecipients invitations, reminders and notices about upcoming events.

Outlook SMS also:

allows for replies to messages (in either direction) can be configured to forward SMS delivery receipts to the originating email address or any other

two addresses you choose

can be configured to limit SMSs to 160 characters or send up to 5 SMSs (700 characters) lets you know into how many SMSs your email will be split if your type more than 160

characters (you can type up to 700 characters)

inserts your user name at the end of a message in order to identify yourself as the senderautomatically

keeps a copy of your sent messages in your Sent messages folder allows you to save a draft of your message allows you to save replies lets you delay the transmission of your message

Important:It is recommended that no more than 30 messages are sent at a time from your email client.

1.3. How does it work?Outlook SMS appears as a button on Microsoft Outlooks menu bar enabling instant SMS messaging.

Clicking the button pops up the Outlook SMS Messaging Screen. Simply compose your SMS in this screen

and insert your recipients in the To... field. Recipients may be selected directly from your Outlook

Address Book.


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Figure 1 Sending an Outlook SMS

1.3.1.

Sending an email message to SMS1. First Grapevine authorises your email address on our system to allow you to send SMS through

your email system.

2. Then Grapevine issues you with an authorisation code, which goes into the subject line of eachemail to SMS you send.

3. You then type an email with an address of [mobilenumber]@sms.vine.co.za and your message.4. Outlook SMS sends this message to the persons cell phone as an SMS message.5. Outlook SMS also sends you an email receipt notification. (To respond, the person just presses

reply and enters the message.)

6. When the recipient presses send, the system automatically sends the message to your emailaddress.

1.3.2. Sending an SMS message to an email client1. To send an email from your mobile phone, you type a normal SMS message, with the recipients

email address first, followed by a space and then the message text.

2. Outlook SMS receives your SMS and detects the email address at the start of the message.3. The system then creates an email with that address and simply adds the message text that

appears thereafter.

Note: Outlook SMS can send messages containing up to 700 characters.


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1.4. Outlook SMS featuresAddress book integration -Uses Outlooks Address Book to send SMS messages.

Message integration - Sent messages are stored in Outlooks sent folder and replies are sent to Outlooks

Inbox.

SMS alerts - SMS enables Outlooks appointment and task alerts.

Message drafts - Saves draft messages in Outlooks drafts folder.Personalised bulk SMS - Integrates with Microsoft Excel for personalised bulk SMS messaging.

SMS concatenation - Messages can be up to 700 characters long or 5 SMSs.

All SA networks supported SMSs can be sent to and received from Vodacom, MTN and CellC

subscribers

Integrated email and SMS client - No need to install a separate SMS tool on your desktop.

Version support - Supports all versions of Microsoft Outlook.

Free software upgrades - Automatically downloads and installs latest software releases for free.

Simple to use Easier than writing an email in Outlook.

1.5. What do you need to get started?To get started with Outlook SMS, you must be provisioned by Grapevine Interactive as an Affiliate.

Grapevine will send you an email with the following user registration information:

The Outlook SMS application (SMSInstaller.msi) Your authentication code Your username and password for Outlook SMS online reporting The email domain for email to SMS messages The URL for Outlook SMS online reporting The service number to which to send SMS to email messages The location of this manual

You can log in to the Outlook SMS web site using the username and password provided in the email.

Note:Click on the Forgotten your password? link to request a reminder of your login details. A reminder

will be sent to the email account you used to register with Outlook SMS.

2. Getting started2.1. Installing Outlook SMSBefore you can begin to broadcast your messages you will need to install the Outlook SMS plugin,

SMSInstaller.msi. You will receive a copy of this plugin when you register with Grapevine as an Affiliate.

To install Outlook SMS:

1. Shut down MS Outlook.2. Run the installation program (SMSInstaller.msi) that you were sent when you registered with

Grapevine. pmhh

3. Open MS Outlook. You will see a new Outlook SMS toolbar as shown below.Notethat you can drag the toolbar and anchor it on the Outlook toolbar, or you can leave it

floating.


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Figure 2 Outlook SMS toolbar

SMSThis button opens the SMS Options dialog box where you can set message defaults. If

you have already set these up, clicking SMS will open the Outlook Send SMS dialog box.

SMS Options ... Click this button to set up your email defaults, including SMS Format,

Reminder Alerts, Signature and Default Country Code.

SMS Reports Link to the online SMS Outlook web application to view reports and statistics

about your campaigns.

About SMS Identify the version of Outlook SMS you are running.

SMS Help Get Outlook SMS help.

2.2. The Outlook SMS toolbar2.2.1. About the Outlook Send SMS dialog boxYou will use the Outlook Send SMS dialog box to compile and send your email as an SMS to multiple

recipients.

File: Use to save yourmessage in your Draft folder

Message Options Use to set up

a delivery receipt and dont

send before date if required

To...: Use to find contacts in your Outlook Address Book

Add Subject to SMS: Thesubject will be added to the

beginning of the SMS

Subject: Enter a subject to identify your message in yoursent messages folder after youve sent it

Check Contacts: Use tovalidate your recipient numbers

Figure 3 Outlook Send SMS dialog box

2.2.2. About SMS OptionsIn the SMS Options dialog box, you can set message defaults. This can be done every time you send a

new email.


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Figure 4 SMS Options dialog box

Reminder Alerts

You may send alerts to one or both of the mobile phone numbers (for instance your own) you specify in

this section, if required. You must select the Enable check box to activate this feature.

Signature

Click the check box to send a personalised signature at the bottom of your message, e.g. Best regards, a

web site address or landline number.

SMS Format

In this section you can limit your message to one SMS (up to 160 characters) or specify that Outlook SMS

should split long SMSs into separate messages (up to 700 characters).

General

Enter your Authentication code in this section. This code will have been sent to you when youregistered as an Affiliate with Grapevine.

Enter the default Country code, which will prefix your recipient numbers. Automatic Send and Receive will trigger MS Outlook to automatically send your message and

look for replies as long as there is a connection open. When it does this depends on how your MS

Outlook is set up.

Enable Excel SMS will enable you to send messages from Excel.2.2.3. About SMS reportsSee 5 Outlook SMS reports and analysis.


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2.2.4. About Outlook SMSUse the About SMS dialog box to check for new versions of Outlook SMS. To do this, click Check for

Latest Version. To close this dialog box, click OK.

Figure 5 Outlook SMS toolbar

Note: If you are having support issues, you should make a note of the version number before contacting

Grapevine.

3. Sending messages in Outlook SMS step-by-step3.1. Create an email messageTo send an email to one or more mobile phones as an SMS, follow the steps below:

Step 1. On the Outlook SMS toolbar, click SMS .If you have not sent an email before, the Message Options dialog box will be displayed. If

you have sent a message before but you want to change your email defaults, click SMS

Options first to change your message options. See 2.2.2 About SMS Options.

Step 2. In the Outlook Send SMS dialog box, in the To field, type the recipient address in thefollowing format:

@

= the South African dialling code is set up in the SMS Options dialog box

and will replace the zero in the recipients mobile phone numbers

= is the email domain that you received by email when you were

provisioned by Grapevine as an Affiliate, e.g. sms.vine.co.za

Example: [email protected]

Important: You can enter multiple recipient addresses, separated by commas.

Alternatively, click the To... button and select recipients from your Outlook Address Book.You can select multiple recipients by pressing ctrl and selecting individual recipients.


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Step 3. Type your SMS message in the body of the email.Note: The message must be equal to or less than 160 characters in length to fit into a single

SMS message.

Step 4. Click Message Options. In the Message Options dialog box, select a Do not deliver beforedate, if required. If you want to know when the recipient received your message, select the

relevant check box.

Figure 6 sending a message: email to SMS

Step 5. To validate your recipient numbers, click Check Contacts .Step 6. Click Save to save a draft of your message, or click Send to send it

immediately (unless you have selected to delay it in the Message Options dialog box above).

3.2. Email receipt notificationAfter sending your message you will receive an email receipt notification including the contents of the

message you sent. You can also view the message you sent in the Sent messages folder in MS Outlook. It

is recommended you create a new folder to store all the messages for a particular campaign.


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Figure 7

email receipt notification

3.3. Email replyAfter receiving a message, the recipient can reply to your message which you will receive as an email in

your Inbox. The reply message will include the message you originally sent to the recipient.

Figure 8 email receipt notification

4. Logging in to the Outlook SMS Home web pageUsing the URL sent to you by Grapevine when you were provisioned on the system, log in to the Outlook

SMS application. Below is a diagram of a demo Affiliates Home page.


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Figure 9 Outlook SMS Home page

The Outlook SMS Home page is a portal. On the Home page you have the options to:

under MY PROFILE, change your personal details under MY PRODUCTS, access the primary SMS mail functions under MY PRODUCTS, access the Outlook SMS reports

At the bottom of the Homepage, you can see Grapevines contact details.

Definition: A portal is a web site or web page that the owner positions as an entrance to other sites or

pages on the internet.

4.1. Changing your personal detailsTip: On your My Profile page you can change your password to something easier to remember than the

password originally issued to you by Grapevine.

To change your personal details:

1. On the Home page, click Change your details.


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2. Under My Profile, enter your personal details.3. Click Update. A message will be displayed saying your changes have been updated. To exit thispage, click the Back button in your browser.

Tip: If you want to exit the page without saving your changes, hit the Back button in your browser instead

of clicking Update.

4.2. Accessing Outlook SMS reporting functionsIn Outlook SMS you can view reports and statistics for all your broadcasts over a period of time that you

specify. In this way you are able to monitor the success and effectiveness of your broadcasts by checkinghow many messages were successfully delivered and how many replies you received.

To access the Outlook SMS reports, see 6.1 How do I access the Outlook SMS reports page?


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Figure 10available reports

There are four reports available in Outlook SMS:

Statistics Originator Statistics Messages

Affiliate Message Query

5. Outlook SMS reports and analysisNavigation: 6.1 How do I access the Outlook SMS reports page?

Tips:

You can use the search feature for each of the reports below to narrow your report results to aspecific date period and time period.

All reports can be exported to Excel where you can further filter, sort and analyse the data. You can view replies to your broadcast in your email client which is where they are routed

Searching for a broadcast

When you run a report you will be asked to enter the date and time period for which you wish to run the

report. Alternatively, you can run a report for the entire period from when you starting sending Outlook

SMSs to the present, and export the results to an Excel file where you can further sort, filter and analyse

them.

Step 1. Select a service type, either

SMS to email or email to SMSStep 2. Select a period; either a

default period, like today, or enter a

custom period

Step 3. Click Run Report

Figure 11 Searching for broadcasts

Comparative table of reports

There are four broadcast reports in Outlook SMS:

Report category Description Columns


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1. Statistics Statistical details of the status ofmessages sent in specific

broadcasts. Use this report to

identify all failed or expired

messages so that you can resend

them and check if the numbers are

still valid

Total messages created Total unconfirmed messages

(includes Pending messages)

Total successful messages(Successful Unconfirmed

Expired = Failed)

Total failed messages Total expired messages Total broadcasts (for the

specified time period)

2. Originator Statistics Summary of messages sent for allbroadcasts by a specific Affiliate

user. Use this report to monitor

your users and to check on your

own sent messages

Originator Total created messages Total successful messages Total failed messages Total expired messages

3. Messages Details of the content of thebroadcast messages you have sent.

You can use this report to check

whether the correct message was

compiled to be sent to a recipient

and whether the message was sent

successfully

Current status time (date andtime message sent)

Message ID Originator (user name) Recipient (mobile number) Channel (e.g. SMS, email) Status (e.g. Successful, Created,

Expired, Failed, Pending)

Content (message text) Reply count (number of replies.

Replies will be sent to your email

address)

4. Affiliate MessageQuery

Use this report to display all

messages sent either to or from a

specific email address or MSISDN

Current status time (date andtime message sent)

Message ID Originator (user name) Recipient (mobile number) Channel (e.g. SMS, email) Status (e.g. Successful, Created,

Expired, Failed, Pending)

Content (message text) Reply count (number of replies.

Replies will be sent to your email

address)

Table 12 Comparative reports table

5.1. Sent Broadcasts / Sent Campaigns reportStatistical details of the status of messages sent in specific broadcasts.

Tip: Use this report to identify all failed or expired messages so that you can resend them and check if the

numbers are still valid.

To view the Statistics report:


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1. Click the Statistics tab.2. Enter your search criteria.3. Click Run Report.4. To export your results to Excel, click .

Figure 13 Statistics report

5.2. Originator statistics reportSummary of messages sent for all broadcasts by a specific Affiliate user.

Tip: Use this report to monitor the messages your users have sent and to check on your own sent

messages

To view originator statistics:

1. Click the Originator Statistics tab.2. Enter your search criteria.3. Click Run Report.4. To export your results to Excel, click .

Figure 14 Originator statistics report

5.3. Messages reportDetails of the content of the broadcast messages you have sent.

Tip: You can use this report to check whether the correct message was compiled to be sent to a recipient

and whether the message was sent successfully.

To view broadcast messages:

1. Click the Messages tab.2. Enter your search criteria.3. Click Run Report.


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4. To export your results to Excel, click .

Figure 15 Messages report

To view the content of messages you have sent:

Click the blue, underlined link.

Figure 16 message content

5.4. Affiliate Message Query reportUse this report to display all messages sent either to or from a specific email address or MSISDN.

Tip: Use this report to monitor an email address or an MSISDN.

To view the Affiliate Message Query report:


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1. Click the Affiliate Message Query tab.2. Enter your search criteria.

Step 1. Select a FROM address

or a TO address

Step 2. Enter an email addressor mobile phone number,

depending on the criteria your

selected above

Step 3. Enter a date range for

when you sent the broadcast(s)

you want to report on

Step 4. Click Run Report

Figure 17Search criteria for the Affiliate Message report

3. Click Run Report.5. To export your results to Excel, click .

Figure 18Affiliate message query report

To view the content of messages you have sent:

Click the blue, underlined link.


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Figure 19 message content for the Affiliate message query report

Note: When you view the content of messages you have sent, you will be able to view the replies as well.

6. FAQs6.1. How do I access the Outlook SMS reports page?

On the Home page, in the MY PRODUCTS tab, click Outlook SMS.

6.2. Which versions of Microsoft Outlook are supported by the Outlook SMSPlugin?

All versions from Outlook 2000 SP-1 onwards.

Note:Outlook 2000 ver. 9.0.0.2711 has bugs that make it incompatible with plug-ins and users of this

specific version must update to Outlook 2000 SP-1 by installing the Service Pack 1 available from the

Microsoft website at no charge.

6.3. Which versions of Microsoft Windows are supported? Windows 98 Windows Me Windows 2000 Windows XP

Windows 2003 Server


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6.4. I sent a message to a friend and he replied, but I never received the reply- what happened?

Replies are sent to you by email and the sender address is set to @domain e.g.

[email protected]. Because the sender address looks abnormal, some spam software

suppresses the message. If you are not receiving your messages, check with your network administrator

that such messages will be allowed by your network anti-spam software.

6.5. What do I need in order to send SMS Messages?You have to have an account, which is linked to your email address. When you apply for access to

Outlook SMS youll be given the following information:

Authentication code - click SMS Options on the SMS Outlook toolbar to check this. Username and Password - these are used when you access your reports on the Internet.

6.6. My Outlook SMS toolbar has disappeared. How do I get it back?Outlook sometimes disables plug-ins and their toolbars in the case of a program conflict, for example. To

restore your toolbar, perform the following checks:

1. Open Outlook.2. Click View and then Toolbars. You should see Outlook SMS listed. Make sure it is selected.If it isnt:

1. Click Help and then About.2. Click Disabled Items.3. If Outlook SMS is listed, click on it and click Enable.4. Close Outlook. Open Outlook. The toolbar should have regenerated.

6.7. The Installer doesnt work on my computerNote that the installation program (SMSInstaller.msi) requires the MicrosoftWindows Installer to be

present on your computer. If it is not, or if the installation on your computer is out of date, then you may

have to update it.

To see more information, and to obtain the update, browse to the following URL:

http://support.microsoft.com/default.aspx?scid=kb;en-us;292539.

Alternatively, the updates are available from the URL where you obtained your Outlook SMS Installer. If

in doubt contact Grapevine support.

6.8. Why do I have to type email addresses for my contacts when all I want todo is send SMS messages?

Outlook SMS has to connect to Microsoft Outlook in order to list the contacts. MS Outlook cannot list

contacts without email addresses (unless you are viewing the contacts folder directly).

Unfortunately thats just the way that MS Outlook was designed, and there is no other efficient method

to list the contacts.
mailto:[email protected]:[email protected]://support.microsoft.com/default.aspx?scid=kb;en-us;292539http://support.microsoft.com/default.aspx?scid=kb;en-us;292539mailto:[email protected]


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6.9. When I try to send a message, I get a reply with the subject, "OutlookSMS Notification" that says that my message failed

This usually means that either a) the authentication code that you configured in the options dialog is

incorrect, or b) youve been provisioned with a different email address to the one that you are using in

your Microsoft Outlook.

To fix the problem:

1. Check that the authentication code is correct in the Options dialog box.2. Check that the email address quoted in the notification email is the same as the one in

Outlook (i.e. the email address set when you send someone an email). If this is incorrect,

then you need to contact Grapevine support (see the cover page of this document) to ask

them to change the email address in your account.

6.10. How can I tell whether I have the latest version of Outlook SMS?1. Click on the About button.2. Click on the Check for Latest Version link.

Your browser will open and a page will display that tells you if your Outlook SMS is up to

date. If it is not, a link is displayed where you can download the latest version.

6.11. Outlook SMS seems to cause my Outlook 2000 to exhibit strangebehaviour

Some users have reported that their Outlook behaves strangely after Outlook SMS has been installed.

Such behaviour includes:

The body of some forwarded emails is lost i.e. when forwarded, the body of the email is blank. Outlook persists in asking whether an email just opened should be saved (although no changes

have been made).

Outlook 2000, specifically version 9.0.0.2711 is known to have bugs that cause problems when plug-ins

are installed. The solution is to apply the service packs available for Office 2000 from the Microsoft web

sitehttp://www.microsoft.com/downloads

6.12. When I check the status of the Automatic download it says, "Failed todownload File". What happened?

Company networks are often configured to disallow the download of files from the Internet. If so, you

will see an error message that looks like the text below:

2004/03/05 07:01:42 AM: Failed to download File

http://www.gvi.bms.vine.co.za:8080/outlooksmsversioncheck/Downloads.ini

Context: The error occured while processing the remote file.Error Message: The server, while acting as a gateway or proxy, received an invalid

response from the upstream server it accessed in attempting to fulfill the
http://www.microsoft.com/downloadshttp://www.microsoft.com/downloadshttp://www.microsoft.com/downloads


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request.

You may need to ask your network administrator to allow the files to be downloaded.

6.13. I sent a message from Outlook SMS and it never arrived on the recipient smobile phone. What happened?

1. Click Reports and then log in using your username and password. Search for the message.2. If you find the message, check its status. If the status is "failed", it means that the mobile network

was unable to deliver the message, perhaps because the phone was switched off, out of range, its

inbox was full or the mobile number was invalid.

3. If you dont find the message, then check that a copy of the message is in your Outlook "SentItems" folder. If it is, then you should call Grapevine support. If it is not, try sending the message

again.

6.14. How do I un-install Outlook SMS?1. Close Outlook.2. Click Start, Settings, Control Panel.3. Click Add/Remove Programs.4. Scroll down until you see Outlook SMS.5. Click the Change/Remove button.

6.15. The SMS button doesnt appear in my Outlook Toolbar. What do I do?1. Open Outlook.2. Click Tools, Options.3. Click the Other tab4. Click the Advanced Options button.5. Click the COM Add-ins button.6. If there is a check box named "Grapevine SMS Plugin", check it (i.e. click on) it.7. If there is not, click Add and navigate to the installation directory (usually c:\Program

Files\Grapevine\Outlook SMS) and select smsplugin.dll.

8. Click OK (three times) and the button should appear.

6.16. When I click the To button, I get an error message, "Either there is nodefault mail client set or the current mail client cannot fulfil the

messaging request"

You must make Microsoft Outlook the default email client for your computer.

1. Open Microsoft Internet Explorer.2. Click Tools.3. Click Internet Options.4. Click the Programs tab.5. Choose Microsoft Outlook as the E-mail program.6. Click OK.


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Support

If you need assistance, please ensure you have all the details of what you were doing in Outlook SMS so

that a support consultant can help you. It is important you know the date on which you made the

broadcast.

For assistance, please contact Grapevine: phone +27 21 702-3333 or email [email protected]

Outlook SMS User Manual V2 0

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