Our Customer Services - WaterNSW - WaterNSW€¦ · Who We Are WaterNSW is a State-Owned...
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Contact us Call us on 1300 662 077 Visit us at waternsw.com.au Follow us on @WaterNSW NSW’s bulk water supplier, river operator and your one stop shop for licensing, water trades and water information Water licensing advice, applications and renewals Water account transactions and dealings processing Water entitlement and allocation trade Water ordering Water resource and market information Metering and billing Information services including water quantity, quality, cease to pump and algae alerts Water take measurement and compliance Our Customer Services WaterNSW provides our customers and the communities of NSW with a “one stop shop” for the following services and offerings: You can rely on our professional teams to support your water needs.
Transcript of Our Customer Services - WaterNSW - WaterNSW€¦ · Who We Are WaterNSW is a State-Owned...
Contact usCall us on 1300 662 077Visit us at waternsw.com.auFollow us on @WaterNSW
NSW’s bulk water supplier, river operator and your one stop shop for licensing, water trades and water information
Water licensing advice, applications and renewals
Water account transactions and dealings processing
Water entitlement and allocation trade
Water ordering
Water resource and market information
Metering and billing
Information services including water quantity, quality, cease to pump and algae alerts
Water take measurement and compliance
Our Customer ServicesWaterNSW provides our customers and the communities of NSW with a “one stop shop” for the following services and offerings:
You can rely on our professional teams to support your water needs.
Who We AreWaterNSW is a State-Owned Corporation established under the WaterNSW Act and operates under an Operating Licence issued and monitored by the Independent Pricing and Regulatory Tribunal (IPART).
• We are NSW’s bulk water supplier, river operator and your one stop shop for licensing, water trades and water information.
• We supply two thirds of water used in NSW from our 42 dams, rivers and pipelines to regional towns, irrigators, Sydney Water Corporation and local water utilities.
• We also own and operate the largest surface and groundwater monitoring network in the southern hemisphere and build, maintain and operate essential infrastructure.
What We DoOur purpose is to improve the availability of water that is essential for our customers and the communities of NSW.
We achieve our purpose through four key activities:
1 Being the state’s bulk water supplier and river operator.
2 Providing water entitlement and allocation holders and the community as a whole with “one stop shop” licensing and water trade services and information on surface and groundwater quantity and water quality.
3 Protection of the Greater Sydney drinking water catchment to ensure safe water is supplied to Sydney Water for treatment and distribution to its customers.
4 Planning, developing, owning and operating infrastructure to increase the reliability and security of water supplies to our customers and the communities of NSW.
Our Unique ExpertiseIn addition to expertise that supports and enables us to efficiently and effectively carry out our four key activities, WaterNSW has developed unique and specialist in-house expertise in two key areas:
1 Through scientific research, understanding the causes of water quality events and being able to predict those events in advance to enable appropriate operational responses.
2 Developing water system operational tools and bespoke customer information applications using data from our surface and groundwater monitoring network.
Our Area of OperationsThrough our hundreds of employees located across the state, WaterNSW provides services daily to tens of thousands of customers across NSW and manages our extensive operational assets, water monitoring and metering networks.
WENTWORTH WEIR/LOCK 10
BOGGABILLA WEIR
EUSTON WEIR/LOCK 15
CA
STLEREA
GH
RIVER
GWYDIR RIVER
MACLEAY RIVER
MANNING RIVER
HUNTER RIVER
BOG
AN
RIVER
MA
CQ
UA
RIE RIVER
BARWON RIVER
CULG
OA
RIV
ER
WA
RRE
GO
RIVER
MACINTYRE RIVER
SEVERN RIVER
CLARENCE
RIV
ER
RICH
MO
N
D RIVER
NAMOI RIVER
BELUB ULA RIVER
WILLANDRA CREEK
LACHLA
N RIVER
MURRUMBIDGEE RIVER
BILLABONG CREEK
EDWARD RIVERMURRAY RIVER
PE
EL RIVER
NEPEA
N RI
ER
SHO
ALH
AVEN
RIV
ER
TUM
UT R
IVER
BROGO RIVER
PA
RROO
RIV
ER
DARLING RIVER
YANC O C
REEK
MENINDEE LAKES
BURRENDONG DAM
WINDAMERE DAM
CARCOAR DAMRYDAL DAM
OBERON DAM
WARRAGAMBA DAMWYANGALA DAM
BURRINJUCK DAM
BLOWERING DAM
HUME DAM
BROGO DAM
KEEPIT DAM
SPLIT ROCK DAM
PINDARI DAM
COPETON DAM
TOONUMBAR DAM
CHAFFEY DAM
GLENBAWN DAMGLENNIES CREEK DAM
LOSTOCK DAM
BLUE MOUNTAINS DAMS
PROSPECT RESERVOIR
WORONORA DAM
CATARACT DAM
CORDEAUX DAMAVON DAM
NEPEAN DAM
WINGECARRIBEE RESERVOIRFITZROY FALLS RESERVOIR
TALLOWA DAM
WALGETTWEE WAA
NARRABRI
COONAMBLE
NYNGAN
WARREN
DUBBO
ORANGE
LITHGOW
FORBES
COWRA
CONDOBOLINLAKE CARGELLIGO
LAKE BREWSTER
HAYGRIFFITH
LEETON
WAGGA WAGGA
ALBURY
TOMBULLEN STORAGE
COLEAMBALLY
BALRANALDEUSTON
WENTWORTH
BROKEN HILL
WILCANNIACOBAR
BOURKE
DENILIQUIN
MUSWELLBROOK
MAITLAND
NEWCASTLE
SYDNEY
WOLLONGONG
NOWRA
CANBERRA
COOMA
BEGA
GOULBURN
TAREE
ARMIDALE
TAMWORTH
COFFS HARBOUR
KEMPSEY
GRAFTON
LISMORE
MOREE
GOONDWINDI
MUNGINDI
KEYWeir
Dam
River
Town/city
Sydney’s drinkingwater catchment
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Working in PartnershipNSW Health regulates WaterNSW actions and activities related to the supply of bulk water to Sydney Water and our other customers within the Greater Sydney drinking water catchment. This ensures we protect the health of declared drinking water catchments that supply among the highest quality water in the world.
WaterNSW works closely and collaboratively with the Department of Primary Industries (DPI) Water, a NSW Government department that is the State’s water resource regulator. DPI Water is responsible for the long term regulation of the State’s water resources.
