ENTERPRISE SYSTEMS

EASTERN SOFTWARE SYSTEMS

Assignment

Submitted by

MARY JENIFER.B

10MIT0031

Vellore - 632 014, Tamil Nadu, India

SCHOOL OF INFORMATION TECHNOLOGY & ENGINEERING

ABOUT EASTERN SOFTWARE SYSTEMS

Eastern Software Systems (ESS) is a leading software products and services company having a presence in more than 25 countries. ESS is CMM Level 5 Company and ISO 9001:2008 certified. At ESS we have the experience, the expertise and the resources to respond to the unique challenges and opportunities that are associated with providing high quality IT solutions in the extremely competitive business environment of today.

Ebizframe, an internet   based ERP software , is ESS's flagship product. Using our ERP, companies have transformed themselves from non-integrated units with scattered islands of information into an integrated strong global company managing the entire operations from a single location. Ebizframe is the leading web based ERP software in India and Africa market. It supports multi-company, multi-location and multi-currency operations. It has been successfully implemented for 650+ customers in more than 20+ industry verticals.

We specialize in the business of providing Application Development & Maintenance (ADM) services to our clients globally. Our forte encompasses the broad spectrum of your business - whether building custom applications, developing database intensive solutions, tailoring an existing software product to meet new requirements, creating a collaboration and communication platform or providing support: we do it all. Our software development processes are optimized to deliver cost effective and high quality services.

ESS IT Outsourcing services helps organizations to manage their complete IT infrastructure. This frees up senior management’s time from the IT decisions so that they can concentrate on their core business. ESS can help plan, integrate, manage, implement, transition and modulate IT Infrastructure of any organization to any scale and complexity.

Our Area of Operations

1. Enterprise Resource Planning Software (ERP) with Vertical solutions for about 20 verticals

2. Application Development and Maintenance Services (ADM)3. IT Outsourcing Services

1.EBIZFRAME ERP

ebizframe- empower your organization

Share and Collaborate

Latest management research has proved that sharing of information and collaboration among employees significantly improves the productivity and bottom line. Ebizframe, an internet based ERP software, can help you share information between various departments/functions and let them collaborate better and help all of them move towards the common organizational goals.

Sharing does not mean that everyone has access to all the information in the organization. Information in ebizframe, a web based ERP software is controlled by restrictions and access rights. So you can decide on "who-sees-what" and "who-does-what"

Improve Productivity and Quality

By using ebizframe web based ERP software you will be able to achieve integration of different business processes across various Business functions in your organization. This helps improve the speed and accuracy of business transactions. Speeds helps keep your customers happy while accuracy improves quality and reduces re-work.

Ebizframe ERP can help you ensure that your employees are involved in productive work rather than doing duplicate data entries, reworking on the rejections or correcting the wrong entries or reconciling data entered by different departments.

Manage multiple locations from single location

Ebizframe follows a 3-tier architecture system which means it runs from a Central Server(s). The web based ERP software is not required to be deployed on the individual User's machines. This helps internet based ERP software to be accessed over internet or any other form of connectivity from multiple locations even with low-bandwidth connectivity. Once installed on your servers ebizframe, internet based ERP software, can easily be accessed using basic broadband or a USB Data-card from your multiple locations.

Consolidate or Drill down information

Using web based erp software you can run your multiple businesses on the same software. You can consolidate results of your multiple entities and at the same time you can achieve drill down to the transaction level from a consolidated figure. This makes it easy for the Group level senior management to view the results of individual companies as well as the Group as a whole. ebizframe also offers a unique "Selective Consolidation" feature using which you can consolidate results of only selected entities as well.

Take Decisions Based on Facts

Decision making plays key role in business management. At the end of the day, your business is what decisions you take at the beginning of the day.

Ebizframe, an Internet based ERP software, helps provide you useful analysis based on actual data entered into the system. The Analytics have evolved over years and can give you useful insight into your businesses helping you manage them efficiently and effectively.

Management Dashboards help the Senior and Top management with useful graphical and top level analytics giving them useful information to run the operations.

Maintain Statutory Compliance

As business matures, the processes become complex and companies have to maintain compliance with rules and regulations of the land. These compliances can be related to taxes (VAT, Tax Deduction at Source etc) or Human resource compliance (Provident fund, Social Security etc) or Compliance to Quality standards (in food and pharma industry) or compliance to social obligations (child labor).

Ebizframe ERP has built in returns which are generated directly from the Transactions ensuring that your statutory compliance documents are met. Read more about ebizframe internet based ERP software.

Key Features of ebizframe ERP

1. Robust Technology and Continual Upgrades: ebizframe ERP Software is powered by Oracle technologies. Oracle is world leader in enterprise applications. This means you get best of the breed technology to run your software. Ebizframe is continuously improved and upgraded to newer technologies making it economical ERP software in India, Africa and other countries.

2. Internet Based ERP Software: ebizframe uses 3-tier architecture. It can be deployed on Intranet or extranet (using any form of connectivity including basic internet connection) this means your employees can work from anywhere using the ERP software and you can also give defined and password controlled access to your customers and suppliers.

3. Customizable to your needs: ebizframe has inbuilt world class Business Practices. You can even get them customized for your organization easily. The Customizations of ERP software help increase adaptability of the ERP amongst the Users making it economical for the company.

4. User Friendly and Easy to Use: ebizframe ERP Software is highly user-friendly and requires little navigation skills. Its intuitive design ensures that your employees get used to it within a few days.

5. Automated Workflows: ebizframe has automated workflows which can be customized according to your business needs.

Ebizframe modules

Ebizframe ERP software is delivered in modules, each module catering to specific department. Key modules of ebizframe ERP software are as follows:

1. Sales – Helps to automate your complete sales cycle. It manages your sales, invoicing, order processing, order scheduling, production advice etc.

2. Procurement: Purchase department aims at making available the required materials of the right quality, in the right quantity and at the right price, for the smooth functioning of the organization. Purchase department interacts with different departments of the organization, suppliers, sub-contractors and service providers.

3. Inventory: Helps an organization to manage the material in stores and track all the transactions related to it. It also helps in optimize inventory and manage the reorder, maximum and minimum levels of raw materials in the inventory. Inventory management streamlined with procurement cuts down the inventory and the working capital requirements. Companies have recorded significant improvements in profitability with reduced inventory.

4. Finance: Helps you manage your finance and accounts. Helps in creating all Financial and statutory compliance reports necessary for financial health of the organization.

5. Manufacturing: With ebizframe manufacturing, organizations can plan out production with optimum utilization of all the available resources like raw material, workforce, machines, etc.

ERP Software for Sales and Distribution

Ebizframe ERP for Sales and Distribution helps organizations to manage the complete sales cycle from pre-sales to invoicing. It automates most commonly used functions of sales like Sales Force Automation (SFA), Products and price management, Order management (from scheduling to delivering), Enquiry management, Quotation management etc.

With ebizframe ERP software for Sales and Distribution you can make your sales process more efficient by improving delivery timings, minimizing wastages and integrating sales information with other modules.

The end results in better service to customer, and improved bottom line.

Features of ebizframe ERP Software Sales and Distribution

1. Manage Products with description, pricing, tax information etc.2. Sales Force Automation- Manage Prospects and track the progress on prospects, total

opportunity evaluation, manage Sales funnel3. Manage customer information with contact details, discount information, etc.4. Manage quotations to customers.5. Manage customer purchase orders (Sales Orders).

Ebizframe Procurement

Increase your Procurement efficiencies

Ebizframe Purchase management helps organizations to improve the efficiency of their Procurement function. It effectively handles Purchase of Products, Job work/Sub-contracting, Services or the Annual Rate Contracts. The information required by your Purchase team and get Top management is easily available which helps them manage their existing vendors better. Rather than firefighting to meet the needs of Production they can focus on important strategic tasks like bringing move vendors and negotiating better prices and quality of products. This ultimately will help bring your purchase expenses down.

Features

Purchase order processing for Raw Materials, Sub-contracted items, Bought out items, Non-inventory items, Fixed Assets, Job-work(Sub-contracting) and Services

Detailed Supplier/Subcontractor/Service Provider database and link with items/process/services

Different types of orders - Direct, Open, Scheduled, ARC etc Automatic/manual triggering of purchase requisitions based on MRS Managing Supplier’s Quotations, Comparisons and Prices history

Ebizframe Materials

Well managed inventory = Healthier balance sheets

They say Inventory is an essential evil in any organization. Ebizframe inventory management helps your organization in managing this evil.

Ebizframe Inventory covers all stock related functions of an organization. It can easily handle all the store activities of issues, dispatches, receipts and quality control. Stock evaluation and management becomes easy with ebizframe. Excessive and non-moving stock which is one of the most important worry of any top management can be easily tracked by an organization using ebizframe inventory.

Features

1. Online status of item quantity in terms of on-hand, on-hand, available, reserved, ordered, to order, rejected, defective and rework able quantities.

2. Multiple levels of classification of items3. Multiple units of measurement4. Lot wise tracking of inventory at shop floor and main stores5. Receiving material against sales order processing, material requirement, subcontracting,

gate pass and production requisition6. Landed Rate of Items

Ebizframe Finance

Ebizframe finance enables organizations to effectively manage their accounts and finance departments.

Key Features of ebizframe Finance

1. Create and manage ledgers and Day books.2. Manage AR(Account Receivables) and Ap(Accounts payables) and

Ageing 3. Consolidation of Figures of Multiple units/locations(Selective and complete consolidation)4. Financial Reporting : GL, Trial balance, balance sheets, P&L, Ledgers5. Drill down features down to the last transaction from the Report level6. Multi-branch accounting

 Ebizframe Manufacturing

Ebizframe ERP Software for Manufacturing helps organizations to manage various production processes and improve productivity. Using ebizframe manufacturing, you can generate daily/weekly/monthly production plans based on your Order position, Stocking Requirements, Machine and Raw Material Availability. Ebizframe ERP Software for manufacturing also helps the Production Managers manage ad-hoc and Urgent production requirements which are a very common feature in many production scenarios.

Key Features of ebizframe ERP Software for Manufacturing

1. Define and Edit Multi level Bill of Material(BOM)2. Define Production Processes and associate machines and manpower3. Define Production Shifts and Capacity of Machines4. Associate machines and manpower to Shifts5. Plan and Create production plans

Ebizframe HRIS (HR and Payroll)

Automate your Employee management and Payroll processing

Employees are the main assets of an organization. Ebizframe HRIS facilitates all the HR, Personnel & Payroll related activities of an organization. This Payroll functionality is suitable for any type of salary structure and reporting structure. Using ebizframe HRIS organizations can easily automate the payroll processing, Leave management, Arrears management etc. Detailed employee database is maintained along with the details of salary, attendance and leaves. You can also manage your HR Processes including recruitment, appraisals, training, promotion and final settlement etc.

Features & Highlights

1. User definable salary components for earnings, deductions, allowances and reimbursements2. Uploading of attendance from various attendance recording machines3. Generation of statutory reports for payroll4. Formula based grade wise/designation wise/location wise/employee wise salary structure5. Leave and OT Management6. Shift Roster7. Bonus processing

Corporate Portal

Did you know that in any transaction involving workflow or interactions between employees, the non-value added time often takes the majority of the total time of a Transaction? And there are an ample amount of transactions in any organizations which follow the same rule. The Corporate Portal can greatly improve operational efficiencies by cutting down such times in various transactions by actually reducing it and the approval times (by automatically tracking it or bounding it by Electronic workflows). A lot of Self Services Transactions can be automated using the Corporate Portal... Not only that Corporate Portal is a great tool to share information amongst employees and empower them

The Corporate Portal can be deployed on the Internet or Intranet. A Corporate Portal can be used for

Self Service Transactions like Leaves submission and approval, Salary Slip viewing, Training Requests Identification, Rewards management etc

Information Dissemination to Employees like Induction Manuals, Service Rules, Company Policies, LTA forms, LTA rules, Medical reimbursement rules etc can all be kept on Corporate Portal from where they can easily view/download the same whenever they want it.

Ebizframe XLenz (pronounced excellence)

Excel based Report Writer cum BI tool

Understanding the need of Business Intelligence for modern businesses and the ever changing need of reports, we have developed our own Reporting tool using MS Excel which is called ebizframe XLenz. This tool accesses the data captured by ebizframe & its associated applications and can create multiple projections of the data which can help you to analyze report, predict, and manage business performance. Unlike the other existing Business Intelligence Tools (which in case will require integration effort), this is low priced framework that has been developed by ESS R&D team. The framework has been created keeping in mind the ease of use of Excel..

Some of the features of ebizframe XLenz:

1. Show pivot table, graph or both2. Filtering3. Data drill-down4. Multiple graphs (requires Excel 2002 or later)5. 3-D graphs and many more6. Creating customized Dashboards

These features deliver the following benefits to our customers:

1. Easy to use2. Very little training required3. Excellent formatting , graphical capabilities4. Minimal costs (no licensing cost of BI tools, client can use their existing MS Office licenses –

which are in any case procured by most organizations)5. Quick development & reduced delivery time

Strengths of ebizframe XLenz

Personalization

1. Personalized Report Layout, Color scheme/data interface, Columns ( remove, hide / unhide)2. User defined sorting & filtering, sub totals & grand totals3. User defined Grouping of data4. User defined Data protection / security

User convenience

1. Same Screen Toggling b/w Summary & Detail2. Single window interface - no switching between menus3. Report writing tool for user defined reports4. Flexible reporting – ‘what if’ analysis5. Management Reporting6. Drill down and Multi level reporting

Flexible Dashboards - user defined

the following pages give an illustration of the outputs which can be created using ebizframe XLenz

Dash Board – Commercial Module (Sample)

Ebizframe Management Dashboard

Powerful Graphical Analytics

Ebizframe Management Dashboard offers a bird's eye view of information about your organization via graphical representation. It imports the key data from the basic ERP modules as well as other applications (if any) and creates useful graphs based on the user preference. By just glancing through the Graphs, the key leadership can get an overview of Company's operations. This way they can monitor the Key Performance Indicators at the Top level and drill down to the lowest level information, if required.

Ebizframe Management Dashboard Features

1. Configurable charts and graphs 2. Drill down Reports3. Mission Critical Alerts to alert you if any of the KPIs are going beyond the acceptable norms

Management Dashboard Benefits

1. Get Key business information on a click of button.2. Reduce firefighting - Get to know the critical issues much before they become

unmanageable problems.3. Save time by automating the transactional nature of tasks of report creation.

EBIZFRAME MODULES

Ebizframe System Admin

System Admin helps is defining the Roles and assigning Roles to Users. The module also controls User's passwords. Using this module you can decide on who has to do what in ERP. It also has options to help user to perform routine Admin activities on Software like the Back-up, Database check, User Session tracking etc.  It has multiple level security features at different levels like password level, module level, menu level, transaction level, field level, IP Address level and MAC address level.

Key features of ebizframe System Admin

1. Concept of Super User2. Define Company locations and company hierarchy3. Who sees what - Define what all modules and what all Menus within a module can user see4. Who does what - Define who is allowed to add, view or edit a Transaction like Purchase

Order, Indent etc5. Link a User to IP Address or MAC address

Ebizframe Point of Sale

Point of Sale, Retail Stores inventory plus the back end ERP modules

Ebizframe Retail solution is a completely automated Retail Management System which has been designed to cater to any type of Retail environments. Be it a Chain of Stores or Specialty Stores or Super markets or 24x7 Duty Free Retail outlets. Ebizframe Retail solution fits all types of Retail environment. Besides the facility to customize the solution to your needs, the ebizframe Retail solution is a complete solution including the front end Point of Sales (POS), Shop inventory and the back end (Procurement, Warehouse, Accounting and Replenishment). The system has successfully worked in diverse Retail set ups where System consistency, availability and robustness were critical.

Features of ebizframe Retail

Highly featured POS system and store management Fully integrated with back-end ERP modules like Purchase, Warehouse and Finance Friendly, easy to use interface means – Sales staff can serve customers quickly Across the board Integration helps in avoiding data entry duplication thus reduce data

redundancy and ensure data integrity Rich functionality for every aspect of your retail business

Ebizframe Costing

To keep your costs in control you must first know them

Ebizframe Costing helps you derive useful information on the Actual and planned costing of your Products. Expense recording is managed using the Cost centers methodology. Comparison between budgeted and actual costs can be carried out. Ebizframe Costing can also be deployed on Projects based organizations and can help them monitor multiple Projects and their Sub-projects.

Features & Highlights

1. MIS to give Actual Vs Planned Costing to help maximize profits2. Defining cost centers3. Tracking of material overhead, management and marketing overheads, administration rates,

etc.4. Tracking of project wise/cost center wise costs5. Economizing of costs and maximizing profits

Ebizframe Customer Care

Ebizframe Customer Care enables streamlining of Post Sales Activities like Installation, Maintenance, Support and AMC. It helps the organizations offer these services systematically and thus improve customer satisfaction.

Key Features of Customer Care

1. Service Requests registering, assignment and Tracking to closure2. Warranty and AMC management3. Service providers database4. Spares tracking5. Linked with Inventory, Sales, HRIS and Finance module.

Ebizframe Executive Information System (EIS)

Ebizframe EIS gives critical and top level information related to different departments like Sales, Purchase, Inventory Finance, HR and Production at any date. This helps the Top Executives of the company to have e bird's eye view about the various affairs of the company.

Key Features of Executive Information System

1. Info about top 5 customers based on Order values and Number of orders 2. Important Sales related information like order values for the day, week, month and YTD. 3. Similarly for Purchase, the no. of orders and the order value for the day, week, month and

YTD. 4. Top 5 suppliers based on Order values and Number of orders5. The EIS for inventory gives the total stock value, consumption and dispatch details and info

about top 5 fast moving and top 5 slow moving items.

Ebizframe Fixed Assets Management

Manage and track you Assets

Ebizframe Fixed Assets takes care of an organization’s assets. Depreciation can be calculated using either Straight Line Method or Written down Value method. Both Company-law and Income tax law can be used for calculation of depreciation.

Features

Multi shift depreciation User definable groups for assets Item Level, Group Level and Sub-Group level depreciation can be defined Definition of asset type as per user requirements, i.e.; plant, machinery, land, building etc. Tracking assets and determining the current value of assets Calculation of depreciation using Straight Line Method or Written Down Value method

2.APPLICATION DEVELOPMENT AND MAINTANANCE SERVICES

SOFTWARE DEVELOPMENT

Offshore Software Development and Support

ESS is a diversified offshore software development company specializing in software application development and maintenance services to our clients globally. Our forte covers the broad spectrum of your business - whether building custom software applications, managing enterprise content, developing portals, modifying an existing software product to meet new requirements, creating a Web 2.0 collaboration platform or enabling the mobile.

Our company’s offshore software development center in India offers its clients flexible commercial engagement models that result in direct savings on software development and maintenance. Our proven expertise in software application development in 20 odd business verticals for more than 20 years makes us a reliable partner for off-shoring.

Our offshore software development center in India is ISO 9001: 2008 certified. Our team of software development professionals is competent on multiple technologies and offers our customers a wider choice to achieve competitive advantage in their respective business domains.

Our forte comprises the following solutions:

1. Custom Application Development 2. Product Development 3. Enterprise Content Management and Portals 4. Web Development 5. e-commerce Website Development 6. Social Networking Website Development

Our offshore software development center offers:

1. Global delivery model with defined delivery metrics2. Business process expertise in 20+ Verticals3. Matrix organization structure & rich resource pool4. Focus on re-usability thus reducing cycle times and costs5. Track the SLAs norms using web tools which are transparent even to our customers6. Knowledge Management - knowledge acquisition and retention

Custom Software Application Development

ESS has intrinsic and diverse capabilities to handle the entire lifecycle of software application development for its clients. We have well-defined and mature application development process from business case analysis to warranty and support of the application.

The application development methodology can be used for:

1. New software application development2. Existing application enhancement3. Distributed applications4. Component development5. Application consolidation6. Application migration

Enterprise applications developed by us have met the need of the business in the way its management desires. By developing custom enterprise applications, organizations can completely automate their business processes as they are. Contrary to a software product, businesses do not have to change their processes to accommodate the product. Our clients who have utilized our services have been able to achieve innovation & significant cost reductions by outsourcing the development work to us.

Our center for Application development in India is bound by critical service level (CSL) framework and quality process adhering to SEI CMM Level 5 standards like:

1. Metrics based execution management2. Schedule compliance3. Application scope management4. Budget & schedule adherence5. Defect containment6. Resource management

Software Product Development

We specialize in software product development for our clientele enabling them to go to market faster and helping them stay ahead of their competition. ESS’s software product development service covers the entire spectrum of activities involved in taking a product from vision to ship - from defining the product vision to releasing a finished product and every step in between. We get deeply involved from the start by understanding our client's business, their target customers, their competitors and other business drivers and constraints.

ESS’s offshore software product development services aim to accelerate the creation of software products, reduce time to market and help make schedules predictable in order to better manage resources, predict costs and reduce market and technology risks. Our technology, people and processes are optimized to meet end-to-end product development challenges. With ESS as your offshore software development partner, you can realize your product vision successfully. We ensure a successful product release and allow you to focus on sales & marketing and business development.

Our goal is to achieve desired quality and ship on a defined date.  We provide complete transparency over the development process through regular updates, rigorous tracking, frequent binary drops and a strong feedback process. We have strict Intellectual Property Protection Rights (IPPR) policies that provide controls at all levels - contractual, policy and cultural. Our software product development management processes are aligned with ISO-9001:2008 and SEI-CMM level 5 guidelines.  ESS product development addresses the complete product life cycle.

The following are our general application software development stages. Based on client / software product requirement, these can be re-configured:

1. Specification Validation 2. Architecture Design3. Code Development 4. Product Testing Cycles 5. Component re-engineering & Integration.

Web Development

ESS offers innovative & cost-effective solutions specifically tailored to your immediate requirement and fully upgradeable to meet your future needs.  We have expertise in a wide range of website design & development solutions: dynamic content management system (CMS) driven websites, attractive flash websites, corporate identity and next generation web tools.

ESS has been at the forefront of technology innovation right from the beginning. We are one of the few web development companies in India who started developing Web 2.0 portals and applications from its infancy. ESS is the first company to ‘web enable’ the ERP. Our innovative approach and robust web solutions have empowered our clients to meet various business challenges. By obtaining a comprehensive insight into our clients businesses we fully understand their online objectives. This allows us to design websites that create an enhanced brand identity.

Process driven methodologies

The success of any software development project depends on selection of the correct process. Our development team ensures that we adopt the appropriate methodology to deliver solutions. We have successfully delivered projects using Waterfall, Prototype, Spiral and Agile methodologies. We closely interact and collaborate with customers and share knowledge resulting in successful execution and delivery of the project.

We are a quality and process focused company for website design and web development in India. Our processes have been assessed at CMM level 5. This strict adherence to right processes ensures that we deliver the project as laid down in SRS (Software Requirements Specifications), ship the solutions within SLA (Service level Agreement) and agreed upon budget.

Leveraging Technologies

Selection of appropriate technology plays an important role in the successful delivery and agility of the project. Our consultants guide customers to leverage right technology and platform to develop sustainable web applications for adding competitive advantage to their business. We take into account the data size, internet connectivity speed, estimated traffic, then decide upon database type, framework, architecture, data connection etc.

Enterprise Content Management

Many organizations possess lots of information, but they do not even know what they have, where it is or how to find it. Looking for this information at times of need consumes a lot of effort & time and hence loss of productivity. Managing content and information is one of the most critical requirements for today’s organizations. Our ECM solution is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventually disposal.

Content plays an important role in the development of an organizations knowledge. That’s why businesses need to be informed of the most efficient technology available which will turn content into useful assets. This can be done by implementing a Content Management System. Enterprise Content Management helps in managing unstructured data by using well-defined processes for converting the scattered information into structured content that can be categorized, searched and used for business.

Our ECM solutions help businesses to manage corporate information easily through simplified storage, security, version control, and effective retention.  ESS’s Enterprise Content Management solutions facilitate multiple functions like:

Documents management Records management Digital asset management Process management Workflow management

Enterprise Content Management also eliminates redundancies and inconsistencies in the content. The better access to content improves productivity, and ensures compliance in different areas of business.

Portal

We enable business to connect with the audience through a portal which enhances their strategic capabilities. A portal acts as the gateway to information for employees, customers, partners and suppliers alike. Our portal solutions help IT stake holders by providing a single unified platform thereby lowering integration costs and reducing complexity.

Our portal solutions integrate multiple applications and accelerate application and content deployment. We help deploy multi tier portals like Employee Portal, Supplier Portal and Customer Portal by aligning our solutions with IT & business goals. These are deployed over the internet or the intranet with access over the web or mobile.

Our portal solutions enable users to work smarter using faster performing and easier to use tools. Our solutions help organizations:

Build responsiveness and agility into the organization through IT. Meet customer expectations by being proactive Provides instant access to data over multiple platforms Improve user collaboration and co-ordination

3.IT OUTSOURCING SERVICES

IT OUTSOURCING

Total IT Outsourcing

One Stop Solution for all your IT infrastructure Needs

Management of IT needs has been a challenge for most non IT companies. While large companies have set up dedicated IT departments to address their IT needs, the Small and Mid-sized businesses do not find it an efficient utilization of resources. Also, due to market pressures, availability of skilled staff which can develop a vision, and take long term decisions is also very limited. Typically, IT is managed by a very small group in the SME segment. In the vast majority of cases, the decision making for all IT lies with the top management who may not be able to dedicate the time IT related research and processes demand.

As a result the IT decisions and spending become less planned more ad-hoc and as a consequence the company might be spending more than they should and still getting a bag bargain.

Some of the bottlenecks that are commonly observed are:

Lack of experienced IT staff Homegrown IT teams with limited exposure Inadequate time availability for determining potential solutions Frequently changing technologies

These bottlenecks have a very serious outcome, which largely goes un-noticed…that the top management starts to feel that their “dream” of what IT should be able to deliver for their organization is too complex or demands so much time and money, that it is not worth the effort. This leads to serious loss of potential for becoming a more efficiently run organization. It may not be out of place to mention that most productivity gains that the developed countries have enjoyed in the past decade have been due to deployment of IT.

ESS's Methodology for TITO Services

Have detailed sessions with the Top Management to determine their organizational plan, and how, ideally IT could be utilized for bringing down costs and increasing productivity

Bring in own experience to advise the senior management on IT planning and deployment Build a roadmap for the year as well as for the quarter detailing objectives, expenses, rollout

plan Become responsible for executing the agreed plan Put in processes and controls to ensure that the investment continues to be in line with

management objectives

TITO Services Offered by ESS

1. IT Infrastructure Consultancy2. Disaster Recovery Planning and Management3. IT Helpdesk4. Multi-location Connectivity5. Network Management6. Email Management Consultancy

IT Infrastructure Roadmap

Are you maximizing your IT infrastructure investment? How well are your assets performing vis-à-vis your business aspirations? Are you leveraging the best technology available in the market today? Are you facing challenges in ensuring the performance, availability and scalability of your IT assets? ESS can help you address all of these questions. We can consult you on how to manage your IT operations, enabling you to focus on your core business and fine tune your IT engine to support of your organization’s business vision.  ESS’ Consulting Practice leverages its experience of managing and delivering technology, giving our customers a robust IT framework that has the potential to meet their business objectives.

Management of Hardware and Software infrastructure: This includes management of hardware such as Servers, Desktops, Notebooks and other IT equipment.  In term of Software management it involved management of Server OS, Desktop OS, Application and Productivity software

Software License Compliance Advisory Services: Frequently one finds that users have inadvertently loaded unlicensed software on their PCs and notebooks. This puts the user company at great legal risk. Sometimes users are not even aware that they are violating the law by loading and using unlicensed software. 

ESS can help you identify needs of legal software for various business needs and help you decide the best way in which you can comply with the licensing requirements and yet save large amounts of money. Our advisory services carefully evaluate your company’s needs, identify the software that can meet the needs, identifies which of these require paid licenses and which ones are available without payments and then draws up a full plan using which the company complies with all licensing requirements in an economically efficient manner.

IT Help desk: ESS can provide for a round the clock Help Desk in your city and an IT Monitoring Section at ESS HO. A person identified, as the Help Desk-in-charge will be responsible for the Help Desk. To provide Facility Management Services, User Departments/Areas will be allocated a unique Department ID and will be prioritized into 1-high 2- medium, 3-low. This is for prioritizing complaints for their resolution. High priority area complaints will be dealt with first followed by medium and then low priority area complaints. ESS has developed complaint handling tool that helps the ESS Engineer to keep a proper track of all the Complaint/requirements logged

Multi Location Connectivity (Feasibility, Installation and Roll out): ESS observes and studies the business objective and need to identify the best suitable a connectivity solution for different location based on various parameters. ESS consults you on the solution available to meet your business requirement i.e. RF link, Leased line, DSL connectivity etc.

Network Management Services: ESS can help design your network so it will support the applications you need. The network management services include:

Network Strategy and Planning Network Architecture & design Network Migration Consultancy Network Monitoring

Security Management: With the number of security threats increasing on a daily basis, security for most organizations no longer takes a backseat but has taken a prominent place on every IT Head – TO DO List. The skill sets required to manage security within an organization most often cannot be acquired by deploying shared resources. Investment in dedicated resources for security is out of reach for most organizations. It is for this reason that many organizations have looked at outsourcing of security services. Security Management service offerings include the following sub components.

Monitored and Managed Firewall Services

Monitored and Managed Network-based Intrusion Detection Services Monitored and Managed Integrated Security Appliance Services Monitored Host-based Intrusion Detection Services Managed Internet Vulnerability Assessment Services Managed Security Policy Compliance Services Managed Virus Protection Services

Capacity Planning: As your organization grows over the years, so will the usage of various software. This will put pressure on resources such as servers and communication networks. As time goes by, there may be a need to review the existing processing capacity and plan for equipment and network upgrades or optimization.

Server based Remote Management of Desktops: A managed service provider installs a server with desktop management tools at a customer location. The managed service provider then remotely manages virus detection and protection, operating system and application updates and patches and nightly backups of employees’ hard disk images .In essence, the managed service provider becomes the IT department of a company.

Manpower Support: It is possible that over a period of time some of the existing IT staffs may need to be redeployed to other responsibilities. Under advice and concurrence from your management, ESS will examine the possibility of some members of the existing IT team on its payroll which will enable them to become more skilled and productive.

Database Administration and Back up

Database Administrator Services: Depending on the requirement, DBA Services will cover the following areas:

1. Systems DBA: Will focus on the physical aspects of database administration such as DBMS installation, configuration, patching, upgrades, backups, restores, refreshes, performance optimization, and maintenance and disaster recovery.

2. Development DBAs: Will focus on the logical and development aspects of database administration such as data model design and maintenance, DDL (data definition language) generation, SQL writing and tuning, coding stored procedures, collaborating with developers to help choose the most appropriate DBMS feature/functionality and other pre-production activities.

3. Application DBAs: Will straddle the fence between the DBMS and the application software and are responsible for ensuring that the application is fully optimized for the database and vice versa. They usually manage all the application components that interact with the database and carry out activities such as application installation and patching, application upgrades, database cloning, building and running data cleanup routines, data load process management, etc.

Back up Strategy/Implementation/Monitoring: Backup refers to making copies of data so that these additional copies may be used to restore the original after a data loss event. These additional copies are typically called "backups." Backups are useful primarily for two purposes. The first is to restore a computer to an operational state following a disaster (called Disaster Recovery). The second is to restore small numbers of files after they have been accidentally deleted or corrupted. Backups are typically that last line of defense against data loss, and consequently the least granular and the least convenient to use.

Periodic Recovery Testing: To ensure that the organization’s mission critical data is safe at all times is essential. Since data builds continuously, there is need to ensure a mechanism that in case of any disaster, data recovery happens to an agreed and acceptable point. Hence, two aspects: data backup strategy as well as ensuring that the backed up data is usable need to be addressed. ESS has processes to ensure that both these aspects get established to suit organizational requirements.

Ebizframe ERP Related Services

Ebizframe ERP Technology up gradation: To remain competitive and achieve operational excellence, organizations must ensure that they have the right technology in place. While new users of ebizframe are already using the latest platform, for earlier users ESS offers the latest technology platforms in a seamless transition from the older versions.

The upgrade could cover

1. Database upgrades2. Application upgrades3. Module level upgrades4. Feature level upgrades.

ERP Performance Tuning:  Performance tuning is the improvement of system performance. Most systems will respond to increased load with some degree of decreasing performance. A system's ability to accept higher load is called scalability, and modifying a system to handle a higher load is synonymous to performance tuning. A performance problem may be identified by slow or unresponsive systems.

User Access Policy: Not all the organizational information and data needs to be accessed by all ERP users. A clear policy that determines which user’s get access to which parts of the ERP is required to be established data security. Such a policy can also be reviewed and changed from time to time, based on changes in the organization and user’s profile. ESS helps in creating and implementing such policies.

Disastor Recovery Management

ESS will work out Disaster Recovery Strategies against the failure of the primary database centre owing to a natural disaster like earthquake, fire, floods, storms, or manmade disasters like war or equipment failure. Many companies operate either at a country level or global level. In e-Commerce and e-Business, not just the employees but the company's customers also require uninterrupted access to its systems. Loss or interruption of any service will cause loss of production and loss of revenue. Recovery from natural disasters or equipment failure is not quick. A disaster recovery strategy ensures business continuance.

Web presence and e-mail Management

For any growing organization, Internet has become an essential means of performing various tasks, such as

Management of company email system: This would involve management of your mail servers, email software at the server as well desktop level, user management and control, SLA with service provider.

Mail account management Management of mailboxes Monitoring of mail traffic and disk space usage for mail

Website creation and maintenance for static as well as dynamic pages: ESS would draw up a roadmap on how the internet based initiatives are to be rolled out keeping in view your objectives, fund availability, pressures from customers, and demands from collaborators etc.

Performance Monitoring Traffic Analysis