Chap 3 organizational culture and environment the constraints management by robbins & coulter 9 e
Organizational culture and environment the constraints
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Chapter 3 organizational culture and environment: the constraints
Report by: Group II
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The omnipotent viewThe view that managers are directly responsible for an organization’s success or failure. The symbolic viewThe view that much of an organization’s success or failure is due to external forces outside managers’ control.Realty suggests a synthesis
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The organizations’ culture
Organizational culture: the shared values, principles, traditions, and ways of doing things that influence the way organizational members act.Attention to detailOutcome orientationPeople orientationTeam orientationAggressivenessStabilityInnovation and risk taking
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Strong and weak culture
Strong culture Weak culture
Values widely shared Values limited to a few people—usually top management
Culture conveys consistent messages about what’s important
Culture sends contradictory messages about what’s important
Most employees can tell stories about company history/heroes
Employees have little knowledge of company history or heroes
Employees strongly identify with culture
Employees have little identification with culture
Strong connection between shared values and behaviors
Little connection between shared values and behaviors
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Current organizational culture issues facing managers
Creating an ethical cultureCreating an innovation cultureChallenge and involvement, trust and openness, idea time, playfulness/humor, conflict resolution, debates, risk takingCreating a customer-responsive culture
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Spirituality and organizational culture
Strong sense of purpose.Focus on individual development.Trust and openness.Employee empowerment.Toleration of employee expression.
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Environment
External environmentThose factors and forces outside the organization that affect the organization’s performance.
Internal environmentMermber of organizationmanagement
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organization
customers
Social and political action
group
competitors
Trade and industry
associationsgovernments
suppliers
shareholders
unions
employees
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