Introduction

1.Organizational culture2.Importance of study about organization

culture3.Culture web4.7 dimensions of culture5.Determinate of organizational culture

Organizational Culture Organizational culture is the workplace

environment formulated from the interaction of the employees in the workplace. Organizational culture is defined by all of the life experiences, strengths, weaknesses, education, upbringing, and so forth of the employees. While executive leaders play a large role in defining organizational culture by their actions and leadership, all employees contribute to the organizational culture.

Culture in 4 layersParadigm BehaviorBeliefValue

Importance of study about organizational culture Change managementInfluence management and strategyInfluence employees

The Culture WebDeveloped by American professors Gerry

Johnson and Kevan Scholes in 1992 It composed by 7 elementsUse to analyse improve culture of

organization

7 dimensions of culture

Team OrientationQantas Airline sales ground crew aircrew international departments

Outcome OrientedEmphasize on results of worksExample: Bestbuy electronic retailerROWE policies

Dimension- Stability Stable cultures are predictable, rule-

oriented, and bureaucratic When the environment is stable and

certain, these cultures may help the organization to be effective by providing stable and constant levels of output.

Prevents quick actions and arbitrary decisions.

However, it may be a misfit to a changing and dynamic environment.

Dimension- Stability continuedKraft Foods, the second-largest confectionery, food

, and beverage in the world.Centralized decision making & rule orientation

structure;Caused culture-environment mismatch;Bureaucratic culture-killing a lot of good ideas &

preventing innovating.

Dimension- Stability continuedManagement designed a change program

to increase flexibility of culture -“Fight bureaucracy with more

bureaucracy”

Vice president created a “business process simplification” program in 2001

-but it was eliminated very soon in the later time of the year

Dimension-AggressiveThe degree to which employees are

aggressive and competitive rather than cooprative.

aggressiveness culture company is likely to put competitiveness in the first place, and and outperforming its competitors.

Dimension-Aggressive continuedMicrosoft is often characterised as super

aggressive.Created a lot of adversaries-fighting

competitors, protecting its copyrights and using the court system against rivals (including the US federal government)

Dimension-Aggressive continuedMicrosoft employees may use language such

as: “we will kill our competition.” “we are going to cut off Netscape’s air

supply…Everything they are selling, we are going to give away”.

Faced a lot of lawsuits & disputes with competitors over the years.

Dimension-Attention to detail Companies with a detail-oriented culture

are characterized as emphasizing precision and paying attention to details.

Four Seasons and Ritz Carlton are among hotels who keep records of all customer requests such as which newspaper the guest prefers or what type of pillow the customer uses.

Dimension-Attention to detail continuedinformation is put into a computer

system and used to provide better service to returning customers

Any requests hotel employees receive, as well as overhear, might be entered into the database to serve customers better

Strong and weak of cultureDepends on :SizeAgeEmployees turnoverIntensity of organizational culture

Conclusion Every company’s personnel from employees

to management must have an good understanding of their organizational culture, in order to perform every tasks on the expectation of organizational orientation, and also to design appropriate business strategy towards its value and goals.