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7/24/2019 oraclebrm-140916011034-phpapp02

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Billing And Revenue

ManagementFundamental Approach

Raghwendra Vikram

BRM Consultant

RaghwendraVikram_BRM_Consultant


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Introduction BRM

Oracle Communications Billing and RevenueManagement (Oracle BRM is the !elco"s industr#$s leadingsolution intended %or communications service providers&

BRM can 'ill and manage all communications services

including wire line wireless 'road'and ca'le voice over I)I)!V music and video&

In *++, Oracle ac-uired )ortal .o%tware and the solutionwas renamed Oracle BRM&

Oracle Communications Billing and Revenue Management

(BRM empowers service providers to em'race innovationsigni/cantl# improve time to market o% new products andservices 'uild stronger 'rands and lower operational costs &



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0hat BRM can do12

From Business )erspective3

It supports %ull convergence4prepaid and postpaid %or an#service and 'usiness model

5na'les rapidl# and easil# managed and launchedpersonali6ed o7ers promotions and discounts

Includes partner management and revenue share %or an#model and relationship

8elps ma9imi6e revenue and minimi6e loss associated with

%raud and revenue leakage Rapidl# supports new 'usiness models including cloud

M*M and MV:Os



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BRM Functional Overview;Revenue ManagementC#cle

RevenueAnalysis

CollectCustomerusages andcustomer data

RevenueGeneration.et


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BRM revenue generationena'les #ou to deliver serviceswith optimal pricing to #our customers&

!he %ollowing 'usiness processes and capa'ilities are

included in the solution3 )ricing Management34

Customer Management34

.ervice 5na'lement34



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Registering Customers

0hen #ou register a customer #ou create a customeraccount in the BRM data'ase&

()CM_O)_C


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BRM )ricing

Charging customers for ervices34 >e/ning; creating a price list

)roducts

>iscounts

>eals )lans

)lan ?ists

Billa'le 5vents

Ratings the events

An 5vent is an action recogni6ed and recorded '#BRM

!he process that determines the 'alance impact o% an event to acustomer@s account



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BRM revenue captureena'les to rate service usage witha high level o% control and responsiveness&

!he %ollowing 'usiness processes and capa'ilities areincluded within

BRM3

.ervice Authori6ation34

5vent Collection34

Rating and >iscounting34

Balance Management34



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Authentication Authori6ation and Accounting

Authentication provides a wa# %or #ou to identi%# customers(%or e9ample '# re-uiring a login name and a password&

Authori6ation provides a wa# to control what customers can

do with their services& For e9ample #ou can restrict access'ased on products owned or credit limits&

Accounting tracks the resources used '# the customer andena'les #ou to rate usage&



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Rating the events

Rating process34 Rating is the process o% measuring customeractivit# determining how much to charge %or it&(Real time Batchrating

5vents

Ratin

g5ngine

Charge

>iscount

>ata'ase

5vent Creation

with BalanceImpact

* mincall

Account I>

)ricing In%o



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BRM revenue collection

!he %ollowing 'usiness processes and capa'ilities areincluded within Billing and Revenue Management3

Billing34

Financial Management34

)a#ment and Collections34

Revenue .haring and .ettlements34



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BRM Billing

Accounting and Billing C#cle

BRM )er%ormsmonthl#

accounting

BRM



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BRM Billing

Billing Customers



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Managing !ayments34

B# de%ault BRM is con/gured to accept di7erent methods o% pa#ments&

(credit card direct de'it cash and check

ou can con/gure #our 'usiness policies to handle overpa#ments and

underpa#ments&

Managing Accounts Receivable:-

A;R includes all mone# owed to #our 'usiness '# customerswho have 'ought #our goods or services&

!#pical A;R tasks include3 >ispla#ing a customer@s 'alance& Appl#ing a credit or de'it to a customer@s 'alance

Managing 'illing disputes&

Adusting the ta9 on a 'ill&



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8ow BRM )rocesses a !#pical Billa'le5vent

Customer ?ogsIn %or

An#.ervice

BRMdata'ase

.ervices5mailVoiceD)R.

59ternal Application Collects login and password

AuthenticationCheck;Dranted

BRM recordthestart;.top o%sessionevent

BRM ratethe event;An#discounts

Customer A;c'alances add up



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BRM revenue analysisena'les #ou to audit processes %orrevenue leakage generate 'usiness intelligence reports&

!he %ollowing 'usiness processes and capa'ilities areincluded within BRM3

Revenue Assurance34

Reporting E Reconciliation34



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Reports Formats o% Oracle BRM

0e can run the reports %rom an# 0indows *+++ or 0indows )computer that has access to BRM data'ase&

0e can displa# and print report results in ta'ular te9t %ormat achart or 'oth& 0e can also save reports to disk convert reports to)orta'le >ocument Format ()>F or Rich !e9t Format (R!F anddispla# reports on 8!M? 0e' pages&

0e can e9port D;? reports into M? /les and it can 'e loaded intoe9ternal D;? s#stems&BRM data'ase contains invoices data in M?%ormats& !hen .G? -uer# is used to retrieve data %rom BRM

data'ase& !hen it delivers reports to su'scri'er 'ased oncon/gurations&

Most o% the 'illing s#stem generates structured A.CII te9t containingthe content o% the 'ill&



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Capturing s#stem

A data collector in the network switch (M.C DD.: ..M. etc captures theusage in the %orm o% Call >etail Record (C>R;etail Record (Rs&

!hese raw C>Rs;Rs are in turn converted '# the mediation s#stem intoa %ormat understanda'le '# the Billing .#stem&

M.CDD.:..M.0A)gate

"et#or$#itches

Customerstartsusingservices

RawR;C>R

FormattedR;C>R

Mediation .#stem Billing.#stem

!he Mediation .#stem collects C>Rs %rom di7erent network

elements in di7erent %ormats& Various network elements generateC>Rs in A.:&H %ormat and some network elements have their ownproprietar# %ormat o% C>Rs&!he Mediation .#stem processes all the C>Rs and converts theminto a %ormat compati'le to the downstream s#stem which is usuall#a Billing .#stem&



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Rating )rocess

Rating 5ngine receives the events in the %orm o% data recordscalled as Call >etail Records (C>Rs or etail Records(Rs which descri'e the use o% a product;service&

Rating5ngine ispart o%BRM



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Function &&

Accepting C>Rs %rom the Mediation .#stem or other serviceproviders or roaming partners in case o% roaming usage&

Validating the C>Rs and eliminating an# duplicate records&!hese duplicate events are stored in a data'ase ta'le %orlater veri/cation&

!o determine the customer account that has to 'e charged%or the event& 8ere Rate process picks up the event source(Mo'ile :um'er or I) Address etc& and checks thedata'ase to veri%# i% this event source is associated withan# account& !his step is called 5vent Duiding&

!o store the rated event in the data'ase %or a 'illingpurpose or send it to the e9ternal s#stem %or 'illing&



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.cala'ilit# o% BRM %or large !elecom service provider

Oracle recentl# completed an e9tensive per%ormance andscala'ilit# 'enchmark e9ercise %or Oracle Communications Billingand Revenue Management that demonstrated its a'ilit# to supportH++ million su'scri'ers&

.cala'ilit# o% this magnitude is vital to meeting the needs o% tier4

one communications service providers and those looking toconsolidate multiple 'illing applications into a convergentplat%orm&



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)er%ormance 5nhancements

%le&ible Billing :-.upport %or 'illing c#cles o% an# num'er o% months through drop4down 'o9%unctionalit# during customer account creation or modi/cation

'rial Billing :-

Option to run trial 'illing without generating an invoice

hared %riends and %amily (ists :-Make each list eligi'le %or di7erent promotional rates;Creative promotional o7ers

Global Charge haring:-

Allow charging %or a call or a portion o% a call to the called num'er



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'ailor-Made !lans :-Guickl# tailor e9isting plans without having to create new product o7erings

ecurity )nhancements :-)rovide support %or the pa#ment card industr# standards including Advanced 5ncr#ption.tandard (A5.

!artner *ntegrations :-Authentication support %or Microso%t plat%orm59tend %unctionalit# %or partner supported products



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?imitations

(imitations for )ntering Account +ata BRM uses de%ault limits %or the num'er o% characters allowed %or each

/eld o% customer data&

For e9ample securit# codes can include up to + characters&

Calculating the Cycle Arrears %ee

I% #ou modi%# the c#cle start time or c#cle end time %or the product inthe middle o% a c#cle calculates the c#cle %orward %ee or c#cle arrears%ee %or the product&

!lan 'ransitions in BRM BRM imposes certain limitations on when accounts can transition to or

%rom other plans& It re-uires #ou to de/ne plan transition rules %or planto4plan transition '# manuall# con/guring the transition rules in )ricingCenter,



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Bi'liograph#

http3;;docs&oracle&com;cd;5H,JKL_+H;doc&JK;eH,JHH&pd%

http3;;docs&oracle&com;cd;5H,JKL_+H;doc&JK;e*++&pd%

https3;;'logs&oracle&com;&&&;entr#;brm_patch_set_documentation

www&tridens&si;*+HH;HH;oracle4has4released4obrm4J&K

www&tridens&si;*+H+;+,;oracle4brm4'illing4process;

RaghwendraVikram BRM Consultant
http://docs.oracle.com/cd/E16754_01/doc.75/e16711.pdfhttp://docs.oracle.com/cd/E16754_01/doc.75/e23300.pdfhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttp://www.tridens.si/2011/11/oracle-has-released-obrm-7.5http://www.tridens.si/2011/11/oracle-has-released-obrm-7.5http://www.tridens.si/2011/11/oracle-has-released-obrm-7.5http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2010/06/oracle-brm-billing-process/http://www.tridens.si/2011/11/oracle-has-released-obrm-7.5http://www.tridens.si/2011/11/oracle-has-released-obrm-7.5http://www.tridens.si/2011/11/oracle-has-released-obrm-7.5https://blogs.oracle.com/.../entry/brm_patch_set_documentationhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttps://blogs.oracle.com/.../entry/brm_patch_set_documentationhttp://docs.oracle.com/cd/E16754_01/doc.75/e23300.pdfhttp://docs.oracle.com/cd/E16754_01/doc.75/e16711.pdf

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