Oracle SRM Social Engagement & Monitoring
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Transcript of Oracle SRM Social Engagement & Monitoring
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SRM SOCIAL ENGAGEMENT& MONITORING
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Whilst it is relatively straightforward to gather
on-topic posts, it can be muchharder to develop meaningful
insights from this data.
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LISTENING, ENGAGEMENT & ANALYSIS CAPABILITIES ACROSS SOCIAL CHANNELS TO HELP YOU BETTER UNDERSTAND YOUR CUSTOMERS AND BE MORE ENGAGING.
SRM Social Engagement & Monitoring
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CAPTURE RELEVANT BRAND CONVERSATIONS FROM WEB & SOCIAL CHANNELS
IDENTIFY POSITIVE, NEGATIVE & NEUTRAL POSTS WITH AUTOMATED SENTIMENT SCORING
UNDERSTAND WHAT PEOPLE ARE SAYING ABOUT YOUR PRODUCTS AND BRANDS
CUT THROUGH THE NOISE TO TRACK KEY TOPICS, TRENDS, & INFLUENCERS
COMPARE AND EVALUATE YOUR COMPETITORS SOCIAL LANDSCAPE
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ACT ON CUSTOMER INTENT & INTEREST (EG. INTENT TO PURCHASE OR NEED FOR SERVICE OR ASSISTANCE)
RESPOND IN-CONTEXT, WITH THE HIGHEST EFFICIENCY, ACROSS SOCIAL CHANNELS
CONNECT WITH CUSTOMERS IN REAL-TIME WHEN IT MATTERS MOST
OFFERED IN STANDARD, ENTERPRISE & PREMIUM EDITIONS
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LISTEN TO CONVERSATIONS ACROSS GLOBAL SOCIAL CHANNELS.EASILY ASSEMBLE TOPICS BY INCLUDING THEMES AND EXCLUDING NOISE.
LISTEN
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CAPTURE ACTIONABLE INSIGHTS ABOUT YOUR BRAND, INDUSTRY & COMPETITORS. USE THESE INSIGHTS TO GUIDE YOUR MESSAGES.
MONITOR
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KNOW THE RELATIVE VALUE OF YOUR SOCIAL MEDIA INVESTMENTS THROUGH SOCIAL ANALYTICS.
ANALYSE
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RESPOND IN CONTEXT ACROSS SOCIAL MEDIA CHANNELS.ENGAGE
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PRIORITISE & ROUTE RESPONSES FOR THE BEST CUSTOMER EXPERIENCE.ENGAGE
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Explore what is being said aboutyour business, industry or
competitors across hundredsof social channels with our
monitoring & analysis service. MARKETING DECISIONS PROVIDES THE POWERFUL ORACLE SRM SOCIAL
ENGAGEMENT & MONITORING SOFTWARE & SUPPORT SERVICES.