ORACLE HCM GLOBAL IMPLEMENTATION - · PDF file... ORACLE HCM GLOBAL IMPLEMENTATION. ... SDLC...
Transcript of ORACLE HCM GLOBAL IMPLEMENTATION - · PDF file... ORACLE HCM GLOBAL IMPLEMENTATION. ... SDLC...
XEROX GEMS CLOUD JOURNEY – ORACLE HCM GLOBAL IMPLEMENTATION
02 October 2017
© 2017 KBACE, A Cognizant Company2
Introductions
© 2017 KBACE, A Cognizant Company3
Presenters
Craig B LockwoodBusiness Relationship Manager
Amit Pabbathi Onshore Program Manager, PMO
Rekha NagarajOffshore Program Manager, PMO
© 2017 KBACE, A Cognizant Company4
Oracle’s Cloud and other technologies play a critical role in supporting your digital transformation initiatives
• We are a long term, award winning Oracle partner.
• A proven leader in digital transformation.
• More than 200 successful projects using the Oracle Cloud.
• We have the end-to-end, best practice services, backed by deep industry expertise needed to deliver successful solutions for our clients across: Oracle HCM, ERP, SCM, CX, PaaS and IaaS.
Welcome to OOW ’17 - About Cognizant-KBACE
Agenda
Company Overviews Who is Xerox? Who is KBACE, A Cognizant Company?
Program Overview Business Case and Benefits of HCM Cloud at
Xerox Background on Xerox’s Phased
Implementation Approach, Major Challenges
Methodology and Governance Program Roadmap Questions
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Company Overview: Xerox and KBACE, A Cognizant Company
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The New Xerox
2 million+devices managed, half of them non-Xerox.
$11 billionglobal business with the most comprehensive portfolio in the industry.
35,000+ employees and 5,000 partners serving customers in 160 countries.
>1,000patents awarded in 2016 with our partner Fuji Xerox.
Highest rankingsfrom industry analysts for manage print and content services worldwide.
10 yearson Ethispheremagazine’s list of the world’s most ethical companies.
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KBACE, A Cognizant Company Overview
Experience - 100+ Projects Each Year; 750+ Customers across all Industries; Globally in 90+ countries
Consulting Advisory Services Human Capital Management Enterprise Resource Planning Advanced Technology
Support Services Managed Support On-Demand Support Managed Hosting AMS and BPS Database and System
Administration
Products KBX (Data Management) Catalyst (Education) KBI (Business Intelligence) Mentor (Subscription EBS) Integration Services Cloud Central
Education Assessments Standard / Customized Content Training Courses
History Founded in 1998 Privately Held until January 21, 2016 Currently operating autonomously as Oracle Cloud practice for Cognizant
1998
2004Philosophy Focus Exclusively on Oracle Relationship Driven Scale Services to Meet our Customers’ Needs
People 650+ Employees Former Line of Business Practitioners 300+ Oracle Certified Professionals Full-Time Employees, not Contractors
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Program Overview
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Program Overview – What is Global HCM (GEMS)A Global HCM is a system that enables…
• A single global person record for each Xerox employee, contractor, agent or contingent worker
• Self-service capabilities for employees, managers and the HR community to make changes to employee records
• Employee life cycle management• Automation of business workflow and approvals
• Support of multiple work relationships that employees may have with multiple legal employers, multiple assignments or individual contract agreements
• Global formatting of names and address, local currencies, time zone support, localized regulatory compliance, and translations
• Predictive analytics and dashboards • Workforce modeling and support of complex global transfers
• Single source of data• Effective Centralized Management Reporting• Automated systems• Data Integrity• Reduced Cost and Maintenance• Operational Consistency• Platform to support Complex Technical Integrations
• Core HR• Absence Management • HR Self Service• Workforce Compensation• Oracle Learn – New initiative• Time & Attendance – Nordic countries
Oracle HCM Cloud implementation includesBenefits(These benefits are listed out by the Sponsor to the Business User in their GEMS Newsletter)
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Program Overview – Project Tracks
Benefits: • Stay Ahead on EBS &
Oracle Databases• Oracle’s Early Adopter
on EXADATA for EBS platform
• Upgrade EBS databases to 11g
• Early to adopt SOA 11G for Client’s DGE project and successful in rolling it out
• Fulfilling HRMS functional demands
Launch
Jul 14
Accelerate6 Months
Oct 15
Phase 114 Months
Jan 16
GCPA8 Months
Feb 17
GCPA Comp Cycle5 Months
Phase 1 Payroll Vendor Changes6 Months
Mar 17 Talent Migration6 Months
Jun 17Separation12 Months
Oct 17
Phase 213 Months
Nov 17
Phase 314 Months
Quarter 2 2018
Oracle Learn12 Months
Quarter 3 2018
Managed Support36 Months
Cloud Central Reporting36 Months
Dates
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Business Case and Benefits of HCM Cloud at Xerox
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Drivers and Business Benefits
Reduction in compensation processing errors
Compensation Accuracy
Eliminate manual processes
HR, Manager & Employee Efficiency
Payroll Governance & Control
Visibility to $5B of resource cost
General Business Management
Decision support and effectiveness measurement
Enablement of Right Shoring
Real-time view of budget vs. planned increases
Compensation Budget Excess Avoidance
Source of data to and ability to report on pay transactions
Reduced Cost of Restructuring
Stringent controls, reporting & audit enablement
Data Privacy Protection & Legal/ Regulatory Compliance
Reduction in spend due to consistent & accurate personnel data for Corporate program projects
Reduction in 3rd Party Consulting Program Spend - Accelerated Decision
Making
Enablement of redeployment & predictive analysis of cost/benefit impacts
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Why did Xerox start Cloud JourneyThe journey is to address a Global Common HR Model for the New Xerox
• All Employees – trusted single source of quality person data
• All Contractors – trusted source that manages network access
• Top talent• Performance
• Geographic legislation impact on pay
• Modeling and Cost impactPay Changes
Legislation
Talent
Data
• All commission payments• All Bonus payments• Total Earnings
• Cost, impact and causals
• Changes by employee, contractor, role, geo and causals
• As % of revenue• Differential by role, geo & LOB• Change causals by cost center, geo & LOB Labor Cost
Headcount
Turnover
Earnings
Transparency to:
Abili
ty to
Man
age Ability to M
anage
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Background on Xerox’s Phased Implementation Approach
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Timeline: 3 - Phased GEMS Approach
2014 2015 2016 2017 2018
Go-Live Global HR Phase 3Q2 2018
Kick-off Phase 3
Q1 2017
Go-Live Global HR Phase 2Q4 2017
Kick-off Phase 2 Q4 2015
Go-Live Global HR Phase 1Q3 2015
Kick-off Phase 1Q3 2014
Global Design AcceptanceQ2 2014
Kick-off – AccelerateQ1 2014
Countries
62Employees
155K+Languages
12
Global Scale Phase 1 Phase 2 Phase 3
22 Countries 21 Xerox Countries and 26 Conduent Countries 13 Xerox Countries
© 2017 KBACE, A Cognizant Company17
Major Challenges with Global Program
ComplexityData
Methodology & Governance
Delivery Partners
Risk Governance
• Corp/Local HR • IT Plan• IT Build• Identity Management• Enterprise Arch• + 3 External
• Legal• Regulatory• Regional• PII• Safe Harbor• SOX
• Oracle OUM• EPMO + Coherence
• Quality• Availability• Access• Integrations
Risk GovernanceData
Methodology & Governance Delivery Partners
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Methodology and Governance
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OUM Implementation MethodologyInception Elaboration Construction Transition Production
Activ
ities
Project Manager Project Manager, Consultants Project Manager, Consultants Project Manager, Consultants, Support team
Support team
Update Project Planning Business Solution Workshops Fit-Gap Solution Design –
Process Updates Key Structure Definition
Configuration and Conversion Functional & Tech Test Script
updates Test script Remediation To-be Process Review Training Documentation
Configuration and Conversion Integrated test scripts Test script Remediation Finalize to-be Process Training Documentation
Configuration and Conversion Support User Acceptance Test Train User Population Finalize Documentation Migration to Production
Go Live Production Support Resolve Production Issues Stabilize
Deliv
erab
les
Integrated Project Plan Preconfigured Instance Kickoff Meeting Global Workshops Business Process Workshops Deployment Strategy and
Instance Plan
Future Process Models Requirements Definition, Map
& Gap Resolution Integration Test Scenarios Change Management Plan
User Learning Plan Application Setups System Test Scripts Integration Test Scenarios Conversion Procedures Security and Control Strategy
Application Setups System Test Scripts Application Extension
Functional Design Application Extension
Technical Design Security and Control Strategy
Enhancement and Optimization Plan
System Support Plan
CRP 1Functional Test
CRP 2Unit Testing Systems Integration Testing (SIT) User Acceptance Testing (UAT)
Training and Knowledge Transfer
Project Governance / Change Management
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Xerox Time To Market (TTM) Implementation Methodology
TTM 3.2Design
TTM 3.2Design
TTM 3.2 & 3.3Design & Demonstrate
TTM 3.4Demonstrate
TTM 3.5Deliver
TTM 3.1m/ TTM 3.1pInitiate / Propose
AccelerateCRP 0 Fusion System Review
InceptionCRP 1.1Functional Test
ElaborationCRP 2.0Functional Test
ConstructionCRP 3.0
Transition Production
LiveSIT – E2EUAT – E2E
Platform H/L DesignConversion Solution DesignInterface Solution Design
Global H/L Reqmts• H/L Reqmts• Key Business Decisions• Global Process Flows• Fit / Gap Analysis• Change Assessment
Interfaces• Phase 1 Country Interface
Inventory
Conversions• H/L key work structure
mapping
Cloud Build (KBACE)CRP0 “Day in a Life”
H/L Rqmts• Refined global design & flows• Refined Fit/Gap • Country reqmts, flows & fit/gap• Change Assessment• Test Scripts (3)
Platform Detail Design (Global)• Conversion ETL design• ODS design• DB designs• Platform ready
Conversions• Global & local maps• Co-supplier commitment
Interfaces• Interface AN100s (GEMS out)• Interface Inventory updates for local
requirements
Cloud Build Application config(global only)
Detail Reqmts• Application set-up document• Refined flows and Fit/Gap• Change Assessment• Test Scripts
Reporting• OOB Review
Conversions• Updates to mapping for local reqmts• SDDs• Development unit test cycles
Platform Build• Local ODS design• Dashboard design• Cloud integration
Cloud Build• Interfaces outbound• SSO Integration• Country config w/Security• Fast Formulas
Requirements• Test Scripts updated• Change Management
Requirements Related• Test Scripts updated• Change Management
Platform TestingConversion TestingInterface Testing
Reporting• Reporting Testing
Cloud Updates• Interfaces• Fast Formulas • Country config w/Security
Cloud Updates• Interfaces• Fast Formulas • Country config w/Security
Platform Bug FixConversionsInterfaces
Reporting• Local reporting reqmts
Interfaces• Interface AN100s• Co-supplier commitment
Platform Build• Production env.• Compliance updates
Conversions Updates to mapping for local reqmts• SDDs• Development unit test cycles
Interfaces• Build & Unit Test• Co-supplier commitment
Reporting• Report development
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Integrated Project Management Process
SDLC Process
Governance Process (TTM) impacts and changes TBD
Project Management Process
Deliver3.5
Demo3.4
Develop3.3
Design3.2
Propose3.1p
InitiatePre-3.1p
Initiation Planning Execution CloseMonitor & Control
Project Start Baseline Commitments
Project Start Baseline Commitments
SDLC Plan
PMPSolution Proposal“FULL” Schedule
Reporting for Monitor & Control - - - - - - - - - - - - - - - - - - - Close
TransitionConstructionElaborationInceptionProject Startup Production
CharterBusiness Case
RequirementsMap GapConfigurationCRP1 Testing
DetailedDesign
Build and Unit TestCRP2 and CRP3 System Integration Test
UATTraining
Close
Project Start Initial Commitments Baseline Commitments
Go Live
Go Live
Go Live
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Xerox Program Governance Structure
Legal Functional HR Governance Board
XIM Governance Board
Executive Sponsors
GEMS PMO
Functional HR Team Technical Team QA & Testing Team
Change Management
Team
Process Leads
Comm.Leads
TrainingLeads
Local Change / Comm. Leads
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Project GovernanceProgram Capability Overview
ProgramGovernance
Program Management LeadershipDay-to-day operation of the program and management of critical path activities
Quality ManagementProgram quality and compliance standards, adherence audits, and testing management
Scope / Change ManagementComprehensive change/scope governance and execution to implement on time and within budget
Resource ManagementRecruiting, on-boarding, and training of staff with skills required for program deliverables.
Process / GovernanceProgram processes, procedure updates as
needed, training and continuous improvement
Stakeholder ManagementIdentify stakeholders and tailor specific communication
plans to meet stakeholders information needs.
Communications ManagementDelivery of timely communications specifically
crafted for unique needs of projects
Issues/Risk ManagementProcesses and tools to collect, analyze and
track resolution to program issues and risks.
Prebuilt governance tools, framework and artifacts with flexibility to adapt to customer’s existing PMO
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Project Governance
Project Initiation Project Plan Project Organization Chart Resource Plan Travel Schedule Governance Model Testing Plan Training and Change Management Plan
Controls Pod Strategy Issue Tracking and Resolution Procedures Project Issues and Actions Tracking Risk Management Procedures Change Control Process Project Status Reporting Project Team Status Meetings Project Steering Committee Meetings
Established and documented governance structure that provides a cadence throughout the project
Key Governance Components
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Project GovernanceCommunication Monthly Meetings
Communication Audience
Steering Committee Meetings
Steering Committee
Weekly Meetings
Communication Audience
Status-Executive Summary Steering Committee, Project Sponsor
Status Reports (roll-up) SMEs, IT, Client PMO
Status Meetings SMEs, Analysts, Cognizant
Issues & Decisions Review Meeting SMEs, Analysts, Cognizant
Project Management Plan Client PMO, Cognizant PMO
Daily Meetings
Communication Audience
Stand-up Project Meetings
Client PMO, Cognizant PMO
Meeting Minutes All Project Participants
SharePoint Project Portal Updates All Project Participants
Executive Oversight Committee
Steering Committee
PMO and Cross Functional Team(Decision-making, Impact Analysis)
Change Mgmt. Training Functional Technical
Project Track Level Communication Points
Status Issues / Prioritized Risks Change Control
Status Issues / Prioritized Risks Cross Functional Impacts
Feedback Risk Migration Decisions
Status Issues RisksActions DecisionsFeedback
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Risk Management
Pursuit Contracting Initiation/ Transition Delivery
From deliverability assessment
From self assessment by
pursuit lead
From PMRs, reviews etc.
From self assessment by
PM
From delivery
team
Contract reviews
From contract management SSC
Audits
Risks Risks
Assign ownership Identify mitigation plan Act on mitigation plan Update the risk score
in the risk register
Integrated risk bus – common system of record for risks (On Mainspring tool)
© 2017 KBACE, A Cognizant Company27
Program Roadmap
© 2017 KBACE, A Cognizant Company28
Journey so far..
Oracle Upgrades
Completed Projects
2014 2017
Today
Nov 2015 Sep 2016 Jul Dec 2017
Oracle Cloud Release 911/21/2014
Oracle Cloud Release 1012/11/2015
Oracle Cloud Release 118/19/2016
Oracle Cloud Release 128/25/2017
2014 201709 2015 05 09 2016 05 09 2017
Global Design AcceptanceSep 25
Phase 1 LaunchOct 23
GCPA ImplementationJan 29
Talent Migration Jan 16
GCPA Comp CycleFeb 23
Payroll Vendor Changes Mar 9
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Road Ahead..
Upcoming Launches
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Questions?
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THE COGNIZANT
DNAOur people are inspired by a culture
that combines an enterprising
innovative spirit with a passion for
solving client problems and growing
exceptional businesses.
IntegrityAct with integrity in every
decision we make
CollaborationWork together to achieve a
common goal
EmpowermentFigure out how to get things done
and make them happen
PassionCollective, ‘can do’ attitude with
the enthusiasm and commitment to go the extra mile
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