Oracle HCM Cloud Support for a Global leader · 2019-11-19 · Technical Environment • Oracle...
2
Case Study www.hexaware.com | [email protected] Team name (Font : Lato, Bold | Size : 15pt) Oracle HCM Cloud Support for a Global leader in Legal process outsourcing firm Lack of in-house HCM cloud application support expertise posed a threat for future initiatives Tracking business system integration and its performance as well as managing Non-standardized Reporting formats Manual data loading processes Increasing volume of unresolved tickets for Fusion and Taleo applications No timely application upgrades and testing Lack of End-user training led to multiple daily issues daily operations Client Overview The client is a global leader in Legal Process Outsourcing, with a single-focused mission to improve the performance of leading corporations, law firms and academic institutions. The Need The client had transformed its HR applications with the implementation of Oracle HCM Cloud (Oracle Fusion and Taleo Cloud) application. However, they were facing major challenges in running and maintaining Fusion and Taleo applications for their everyday operations. They required a partner who could help them through this transition period by providing reliable, seamless functional and technical support across different geographies. Post Implementaon Challenges
Transcript of Oracle HCM Cloud Support for a Global leader · 2019-11-19 · Technical Environment • Oracle...
Case Study
www.hexaware.com | [email protected]
Team name (Font : Lato, Bold | Size : 15pt)
Oracle HCM Cloud Support for a Global leader in Legal process outsourcing firm
Lack of in-house HCM cloud application support expertise posed a threat for future initiatives
Tracking business system integration and its performance as well as managing
Non-standardized Reporting formats
Manual data loading processes
Increasing volume of unresolved tickets for Fusion and Taleo applications
No timely application upgrades and testing
Lack of End-user training led to multiple daily issues
daily operations
Client OverviewThe client is a global leader in Legal Process Outsourcing, with a single-focused mission to improve the performance of leading corporations, law firms and academic institutions.
The NeedThe client had transformed its HR applications with the implementation of Oracle HCM Cloud (Oracle Fusion and Taleo Cloud) application. However, they were facing major challenges in running and maintaining Fusion and Taleo applications for their everyday operations. They required a partner who could help them through this transition period by providing reliable, seamless functional and technical support across different geographies.
Post Implementation Challenges
Technical Environment• Oracle Fusion HCM - Core HR, Compensation, Talent Management, Absence Management, Payroll Interface
• Taleo Enterprise Edition - Taleo On-boarding, Recruiting
• Taleo Le arn - Learning Management System
Hexaware’s SolutionHexaware set up an onsite-offshore Oracle HCM Cloud support centre for proactive support. The entire gamut of issues was handled in a SLA driven
approach.The following steps were taken to resolve the issues faced by client -
• Standardized reporting through a centralized approach
• Automated Data load support for various business processes
• Efficient handling of day-to-day transactional datasheets and uploads
• Development of various integrations and reports
• Functional support for various HR transactions
• Faster resolution to many unsolved and pending issues
• Reliable support for compensation related changes
• Engaged with OEM for product related bugs and issues
• Multiple enhancements to the current set-up such as new reports, new on-boarding processes, new absence plans etc.
Business Benefits
60 times Faster approval
process for on-boarding newer employees
100% Reduction in manual
efforts through automated alerts and notifications of newer employees across
business units
99.67% Improvement with real
time visibility of employee's learning credits though faster
migration of historical learning data
$40K Saved per year through
support led initiatives
Engagement Highlights• Fusion Release 10 Upgrade and testing
• Taleo Recruit Release 15A upgrade and testing
• Taleo Learn Release 16A upgrade and testing
• Multi country support
• Daily manual integration of Fusion and Taleo Learn Users data
• Automated historical data load of training and development into Taleo Learn
• New Taleo Career section (external career section)
• Compensation process run for all entities
• End user training
• HRIS members training
About HexawareHexaware is one of the leading, global providers of IT, Application, Infrastructure, BPO and Digital services. Our business philosophy of Shrink IT, Grow Digital
allows customers to significantly shrink commodity IT spend while partnering with them to embrace digitalization. The Company focuses on key domains such
as Banking, Financial Services, Capital Market, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation and Logistics.
Hexaware focuses on delivering business results and leveraging technology solutions by specializing in services like; Application support, development and
maintenance, Enterprise Solutions, Human Capital Management, Business Intelligence & Analytics, Digital Assurance (Testing), Infrastructure Management
Services, Digital and Business Process Services. Founded in 1990, Hexaware has a well-established global delivery model armed with proprietary tools and
methodologies, skilled human capital and SEI CMMI-Level 5 certification. For additional information logon to: www.hexaware.com
India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel: +91-22-67919595Fax: +91-22-67919500
EU HeadquartersLevel 19, 40 Bank Street,Canary Wharf,London - E14 5NRTel: +44-020-77154100Fax: +44-020-77154101
APAC Headquarters180 Cecil Street,#11-02, Bangkok Bank Building,Singapore - 069546Tel: +65-63253020Fax: +65-6222728
NA HeadquartersMetro 101, Suite 600,101 WoodAvenue South, Iselin,New Jersey - 08830Tel: +001-609-409-6950Fax: +001-609-409-6910
www.hexaware.com | [email protected] © 2019 Hexaware Technologies limited. All rights reserved.
