Optimum Performance In-House Training Developing Your HR...
Transcript of Optimum Performance In-House Training Developing Your HR...
©2015 Optimum Performance HR Consultants
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Optimum Performance
In-House Training Workshops
Developing Your HR Metrics, Analytics &
Forecasting Understanding &
Capability 1
Fact: In almost every organisation we have workedwith over the past 20 years annual labour costs haveexceeded 60% of all operating expenditure incurredeach year
Fact: In these same organisations little if anything isregularly done to consistently measure, report andevaluate how effectively this cost is being managed,where performance is effective, and whereintervention and improvement is required
Conclusion: When properly developed and executed,HR Workforce Metrics and Analytics enable theCEO/SMT, Department Heads, Line Managers andthe HR Team to continuously review andsystematically identify those area where currentworkforce management is acceptable and thosewhere intervention and improvement are required.
They provide an outstanding opportunity todramatically improve labour productivity,utilisation, capability and resourcing across all areasof the organisation
Workforce Metrics
Reporting Workforce Compliance & Risk
Reporting Workforce Productivity & Utilisation
Reporting Workforce Capability & Engagement
Reporting Workforce Labour Demand & Sustainability
Reporting Workforce Labour Supply & Bench-Strength
Reporting HR Department Effectiveness
Workforce Inputs
Making sure your workplace is fair, ethical, caring & safe to all
Making sure your workplace is efficient, effective and finely tuned
Making sure your workplace trains, develops, communicates &
nurtures its employees
Making sure you workplace structures, headcount &
composition compliment future business plans & objectives
Making sure your workplace is never short of the people & skills
you require
Making sure your HR Team are working on the business and not
in the business
Workforce Outputs
Optimising compliance & cost management, minimising litigation,
fines, prosecutions & lost time
Optimising consumer pricing or profit margins, minimising annual
labour costs & expenditure
Optimising customer satisfaction & retention, minimising replacement
costs
Optimising labour forecasting & budgeting, minimising duplication,
surplus & waste
Optimising labour availability, minimising excessive recruitment &
contractor costs
Optimising contribution & value to the organisation, minimising red-
tape, paperwork & regulation
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Our HR Metrics Reporting Model
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One-Day• Introductory Training Workshops
Two-Day• Advanced Training Workshops
Three-Day• Transformational Masterclasses
All Custom-Designed to Meet Your Specific Needs
Your In-House Training Workshop Options
If you are seeking to develop the understanding & capabilityof your HR Team, C-Level Executives or Line Managers we offeran extensive range of custom-designed, in-house HR Metrics &Analytics training programs for you to choose from
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One
-Day
Intr
oduc
tory
•Reporting & Managing Workforce Productivity & Efficiency
•Reporting & Managing Workforce Capability & Engagement
•Reporting & Managing Workforce Bench-Strength & Depth
•Reporting & Managing HR Department Effectiveness
Two-
Day
Adva
nced
•HR Metrics & Analytics
•Workforce Planning & Resourcing
•HR Department Strategic Capability
Thre
e-Da
y Tr
ansf
orm
atio
nal
•Winning Your Seat at the Executive Table
Your In-House Training Workshop Menu
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Participant Workbook•Within 7 days of your
scheduled workshop commencement date, we will email you a soft-copy/pdf format participant workbook for printing, collation and hand-out to all participants upon workshop commencement
Instruction Manual•Within 7 days of your
workshop completion date, we will email you a soft copy/pdf format instruction manual providing you with detailed models, guidelines, templates, formulas and definitions applicable to the workshop you have attended
Optional Software Tool• If you select our two-day
Advanced HR Metrics & Analytics Workshop you can order a copy of HR Metrics & Analytics Software Reporting Tool for only 50% of the standard price
• If you select our three day Strategic HR Management Transformational Masterclass you will receive a complimentary copy (That’s right, free of charge!)
Optional ExtrasIf you select our three day Strategic HR Management Transformational Masterclass you can additionally request: -Pre/Post-Workshop Electronic SurveysPre/Post Workshop Focus GroupsIncorporation of local data and case studies
Your In-House Training Workshop Benefits
Why not combine a short, sharp Executive Engagement Presentation with your selected training program?
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Objectives, logic, formulas, definitions and costing models are provided for each Key Performance Indicator
1.Workforce Absenteeism
5.Workforce Flexibility
9.Workforce Knowledge
Management
13.Workforce Satisfaction
17.Workforce Training &
Development
2.Workforce Corporate
Governance
6.Workforce Headcount
10.Workforce Performance Effectiveness
14.Workforce Sourcing
18.Workforce Turnover
3.Workforce Demographics
7.Workforce Health & Safety
11.Workforce Recruitment
15.Workforce Succession Planning
19.Workforce Utilisation
4.Workforce Diversity
8.Workforce Involvement
12.Workforce Remuneration
16.Workforce Talent
Management
20.HR Department Effectiveness
Our HR Metrics & Analytics
Instruction Manual
More than 130 pages in length, our
HR Metrics & Analytics Instruction
incorporates 20 separate Workforce
Management Reports containing
more than 250 specific KPI’s for you
to choose from…plus our ten
essential pre-requisites for
success!
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Reporting Workforce AbsenteeismMeasuring unplanned/ planned absenteeism by managerial & staff sectors;Measuring average hours lost per FTE employee;Measuring FTE replacement staff;Measuring $ cost per day;
Reporting Workforce Corporate GovernanceMeasuring unfair dismissal claims lodged/upheld;Measuring harassment/ discrimination/ bullying claims received/upheld;Measuring $ cost of litigation & claims settlement;Measuring outstanding leave liability & $ cost;
Reporting Workforce HeadcountMeasuring changes in permanent; fixed –term & casual employees;Measuring changes in long term-absences;Measuring approved/ outstanding vacancies;Measuring external contractor utilisation & $ expenditure;
Measuring Workforce Health & SafetyMeasuring incident frequency & duration rates;Measuring average claim duration and $ cost;Measuring annual $ workers compensation premiums and overhead costs incurred;
Reporting Workforce Productivity/ UtilisationMeasuring labour hours used & expenditure incurred by: -Permanent staffCasual staffOvertimeExternal Contractors;Measuring $ labour expenditure as a % of revenue or income;Or as a % of total operating costs
Reporting Workforce RecruitmentMeasuring average vacancy approval and duration rates;Measuring average claims filled/outstanding per period;Measuring average $ cost per position filled;Measuring average new hire retention rate;Measuring average new hire satisfaction rate;
Reporting Workforce SatisfactionMeasuring exit interview data in relation to: -Reasons for Leaving; Working environment;Work Pressures;Working Relationships;Reward & Recognition;Remuneration & Pay;Development & Progression;
Reporting Workforce Succession PlanningSuccession Planning pool % incumbent coverage;Talent Management program % Succession Planning pool coverage;% of new appointments made internally;
Reporting Workforce Training & DevelopmentMeasuring average $ training expenditure per managerial & staff sectors;Measuring average training hours per managerial & staff sectors;Measuring annual $ expenditure in tertiary sector/TAFE courses & Programs;
Reporting Workforce TurnoverMeasuring unplanned/ planned turnover by managerial & staff sectors;High potential & talent management staff;Measuring $ cost of replacement by managerial & staff sectors;
Our HR Metrics Spreadsheet Reporting Software –Included KPI’s
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Demographics
Satisfaction
Training & Development
TurnoverAbsenteeism
Corporate Governance Utilisation
Headcount
Health & Safety
Recruitment
Succession Planning
Decide which of our 10 HR Metrics Workforce Management Reports you wish to use for each of your designated Departments.
(Select some or select them all!)
Determine your desired reporting frequency for each selected Workforce Management Report
(I.e. Monthly, quarterly, half-yearly)
Step Two
Our Spreadsheets - Setting up Your Workforce Management Reports
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Our Spreadsheets - Setting up Your Data Input
Step ThreeFi
rst
Determine and capture your
desired raw data using our
Instruction Manual to guide
you Seco
nd
Key your data into each
selected spread-sheet for each
designated reporting period Th
ird
Insert your traffic lights and additional
commentary as required
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Periodic Turnover ReportDepartment: Manufacturing
Key Performance Indicator Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Year To Date This Time
Last Year
Variation Against This
Time Last Year
Projected Year End
Target/Budget
Variation Against Target/
Budget
Nbr of unplanned turnovers
23.0 45.0 34.0 34.0 44.0 44.0 224.0 200.0 24.0 448.0 400.0 48.0
Nbr of planned turnovers
2.0 3.0 4.0 2.0 2.0 2.0 15.0 15.0 0.0 30.0 45.0 -15.0
Nbr of turnovers (Combined)
25.0 48.0 38.0 36.0 46.0 46.0 239.0 215.0 24.0 478.0 445.0 33.0
% turnovers (Combined)
20.00% 23.00% 24.00% 32.00% 21.00% 22.00% 23.67% 22.00% 1.67% 23.67% 21.00% 2.67%
Nbr of unplanned turnovers- Managers
2.0 3.0 2.0 2.0 3.0 1.0 13.0 12.0 1.0 26.0 25.0 1.0
Nbr of unplanned turnovers- Staff
23.0 45.0 36.0 34.0 43.0 45.0 226.0 222.0 4.0 452.0 400.0 52.0
Nbr of unplanned turnovers - High Performers
3.0 2.0 3.0 4.0 4.0 4.0 20.0 19.0 1.0 40.0 42.0 -2.0
Nbr of unplanned turnovers - Low Performers
6.0 5.0 7.0 2.0 4.0 9.0 33.0 34.0 -1.0 66.0 66.0 0.0
Nbr of unplanned Turnovers - Talent Pool
7.0 8.0 6.0 4.0 5.0 10.0 40.0 48.0 -8.0 80.0 81.0 -1.0
Total $ replacement cost Managers
$375,000 $375,000 $525,000 $300,000 $375,000 $675,000 $2,625,000 $2,175,000 $450,000 $5,250,000 $5,666,000 -$416,000
Total $ replacement cost Staff
$675,000 $375,000 $525,000 $300,000 $375,000 $675,000 $2,925,000 $2,175,000 $750,000 $5,850,000 $5,666,000 $184,000
Total $ replacement cost Combined
$1,050,000 $750,000 $1,050,000 $600,000 $750,000 $1,350,000 $5,550,000 $4,350,000 $1,200,000 $11,100,000 $11,332,000 -$232,000
Commentary:
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Periodic Turnover ReportDepartment: Manufacturing
Key Performance Indicator Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Year To Date This Time
Last Year
Variation Against This
Time Last Year
Projected Year End
Target/Budget
Variation Against Target/
Budget
Nbr of unplanned turnovers
23.0 45.0 34.0 34.0 44.0 44.0 224.0 200.0 24.0 448.0 400.0 48.0
Nbr of planned turnovers
2.0 3.0 4.0 2.0 2.0 2.0 15.0 15.0 0.0 30.0 45.0 -15.0
Nbr of turnovers (Combined)
25.0 48.0 38.0 36.0 46.0 46.0 239.0 215.0 24.0 478.0 445.0 33.0
% turnovers (Combined)
20.00% 23.00% 24.00% 32.00% 21.00% 22.00% 23.67% 22.00% 1.67% 23.67% 21.00% 2.67%
Nbr of unplanned turnovers- Managers
2.0 3.0 2.0 2.0 3.0 1.0 13.0 12.0 1.0 26.0 25.0 1.0
Nbr of unplanned turnovers- Staff
23.0 45.0 36.0 34.0 43.0 45.0 226.0 222.0 4.0 452.0 400.0 52.0
Nbr of unplanned turnovers - High Performers
3.0 2.0 3.0 4.0 4.0 4.0 20.0 19.0 1.0 40.0 42.0 -2.0
Nbr of unplanned turnovers - Low Performers
6.0 5.0 7.0 2.0 4.0 9.0 33.0 34.0 -1.0 66.0 66.0 0.0
Nbr of unplanned Turnovers - Talent Pool
7.0 8.0 6.0 4.0 5.0 10.0 40.0 48.0 -8.0 80.0 81.0 -1.0
Total $ replacement cost Managers
$375,000 $375,000 $525,000 $300,000 $375,000 $675,000 $2,625,000 $2,175,000 $450,000 $5,250,000 $5,666,000 -$416,000
Total $ replacement cost Staff
$675,000 $375,000 $525,000 $300,000 $375,000 $675,000 $2,925,000 $2,175,000 $750,000 $5,850,000 $5,666,000 $184,000
Total $ replacement cost Combined
$1,050,000 $750,000 $1,050,000 $600,000 $750,000 $1,350,000 $5,550,000 $4,350,000 $1,200,000 $11,100,000 $11,332,000 -$232,000
Commentary:
Add in commentary in the area provided Use our traffic light facility to interpret your results
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Our Spreadsheets - Setting up Your Corporate Reporting
Step Four
Receive your automatically generated corporate graphs
Receive your automatically generated corporate reports
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TurnoverCorporation
Key Performance Indicator Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Year To Date This Time
Last Year
Variation Against This
Time Last Year
Budget
Projected Year End
Target/Budget
Variation Against Target/Budget
Nbr of Unplanned turnovers
69.0 135.0 102.0 102..0 132.0 132.0 #N/A #N/A #N/A #N/A #N/A #N/A 672.0 600.0 72.0 1344.0 1100.0 244.0
Nbr of Planned turnovers
6.0 9.0 12.0 6.0 6.0 6.0 #N/A #N/A #N/A #N/A #N/A #N/A 45.0 45.0 0.0 90.0 90 0
Total nbr of Workforce Turnovers (combined)
75.0 144.0 124.0 108.0 138.0 138.0 #N/A #N/A #N/A #N/A #N/A #N/A 717.00 645.0 72.0 1434.00 1200 234.0
% Workforce Turnovers - Combined)
10% 19.00% 17.50% 17.50% 18.50% 18.50% #N/A #N/A #N/A #N/A #N/A #N/A 16.83% 15.00% 1.83% 16.83% 14.00% 2.83%
Nbr of Unplanned Turnovers-Management
20.0 55.0 36.0 32.0 48.0 44.0 #N/A #N/A #N/A #N/A #N/A #N/A 235.0 198.0 37.0 470.0 400.0 70.0
Nbr of Unplanned Turnovers- Staff
49.0 80.0 66.0 70.0 84.0 88.0 #N/A #N/A #N/A #N/A #N/A #N/A 437.0 365.0 74.0 874.0 700 174.00
Nbr of Unplanned Turnovers - High Performers
15.0 28.0 18.0 14.0 22.0 18.0 #N/A #N/A #N/A #N/A #N/A #N/A 115.0 90.0 25.0 230.0 160 70.0
Nbr of Unplanned Turnovers - Low Performers
20.0 35.0 23.0 28.0 36.0 32.0 #N/A #N/A #N/A #N/A #N/A #N/A 174.0 125.0 49.0 348.0 300 48.0
Nbr of Unplanned Turnovers - Talent Pool participants
3.0 5.0 4.0 2.0 2.0 1.0 #N/A #N/A #N/A #N/A #N/A #N/A 17.0 10 7.0 34.0 15 19.0
Total $ replacement cost to the organisation -Management
$1,125,000 $1,125,000 $1,575,000 $900,000 $1,125,000 $2,025,000 #N/A #N/A #N/A #N/A #N/A #N/A $7,875,000 $6,525,000 $1,350,000 $15,750,000 $13,000,000 $2,750,000
Total $ replacement cost to the organisation -Staff
$2,025,000 $1,125,000 $1,575,000 $900,000 $1,125,000 $2,025,000 #N/A #N/A #N/A #N/A #N/A #N/A $8,775,000 $6,525,000 $2,250,000 $17,550,000 $11,000,000 $6,550,000
Total $ replacement cost to the organisation -Combined
$3,150,000 $2,250,000 $3,150,000 $1,800,000 $2,250,000 $4,050,000 #N/A #N/A #N/A #N/A #N/A #N/A $16,650,000 $13,050,000 $3,600,000 $33,300,000 $24,000,000 -$9,300,000
Receive Your Automatically Generated Corporate Data Report
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Receive Your Automatically Generated Corporate Graphic Reports
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Receive Your Automatically Generated Corporate Graphic Reports
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Hi there, thankyou for visiting our In-House Training Workshop offering. We hope thatyou like what you see! In considering whether to utilise our services there are a coupleof things I would like to share with you as follows:-
Over the past 20 years we have designed and facilitated hundreds of public and in-house HR Metrics and Analytics training workshops throughout Australia, NewZealand, Fiji, South Africa, Singapore, Hong Kong and Malaysia, which at last countexceeded in excess of 4,000 participants.
All of our training programs are hand-crafted, based upon custom design work we havepreviously undertaken with a diverse range of clients. We know that they are practical,that they are contemporary and that they are effective because our clients have toldus so! Perhaps this is why many of them re-engage with us, or refer us to theircolleagues in other organisations.
When properly understood and executed Analytical HR Management holds the keythat unlocks the door to the executive table. By developing and implementing qualityHR Metrics and Analytics throughout their organisations, Human ResourcesDepartments create the conduit by which they can stop working in the business andstart working on the business instead…ignore at your peril!
Stephen MooreFounding Director
Optimum Performance
HR Consultants
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Who Has Already Used our In-House Training Services?
A sample of our many satisfied customers……
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