Optimizing Learning Platform to Embrace E-learning TrendsOctober 2015

When was the last time you learned something new?

More importantly, how did you learn it?

Three e-learning trends you cannot ignore

Learn on the go;Anywhere,

anytime

1 2 3Learn fast and apply it right

away

Learn socially and interactively

Learn on the go; anywhere, anytime1

Learning can happen inside or outside the organization, online or offline. With many HR transactions, such as applying for leave and approving appraisals now available on mobile, enabling mobile learning makes it easier and more engaging for employees to learn at their own pace. The challenge is ensuring compatibility and consistency of user experience on multiple devices. Look for learning platforms with regular updates supported by a solid development team.

Learn fast and apply it right away2

We need quick answers to specific problems we face at work. Easy access to personalized and bite-sized content can help employees put knowledge to action and become efficient problem solvers. With so many content providers like SkillSoft, Coursera, Youtube providing ready-to-use content in multi-media format, a single integrated platform is crucial to provide a unified and structured learning experience. It can also serve as a platform for employees to create simple and specialized content, so that they become in-house “teachers” driving organization knowledge sharing and collaboration.

2

Learn socially and interactively3Gamification used to be driven by tech-savvy companies (e.g., Duolingo’s language courses and Code School’s Rails for Zombies). Not anymore, as many organizations are now adopting basic gamification elements, such as internal missions/ accreditations, badges and even learner’s air miles. Educational Entertainment is also trending up with many successful example of companies revamping their classic safety trainings to be fun and interactive. What we learned is that employees learn better with interactive content and are much more engaged when they can interact with each other through collaboration tools that give rapid feedback and allow for crowdsourcing of knowledge and ideas.

3

What do we need to think about when applying these trends to the organization?

The Training Dilemma

Steve was signed up for an online user training on new e-learning tool

The Training Dilemma I need to get back

to work. He needs to get back to work.

Steve was signed up for an online user training on new e-learning tool

How do we measure learning

effectiveness?

(Traditional way)

Attendance

Completion

Pass or Fail

How do we measure learning

effectiveness?

(Value driver way)

Financial Top-line

Bottom-line

Share priceRatios

Customer satisfaction

/ Product innovation

Non-Financi

al

Operation

Turnover rate /

Engagement scores

People

Financial

Drives…

How do we measure learning

effectiveness?

(Integrated talent management way)

Succession Readiness

Manager assessmen

t

Integrated

with….Competencies

Behaviors/ Scores

Performance

Reaching career goals

Development

Succession

Four staff are enrolled in E-

learning course 101

Bob doesn’t even know there’s a

training

Steve can’t even log-in to the main

page

Eric is not sure how this is relevant to

himAndy isn’t even

willing to give it try

What training?

AHHHHH!

?I’ve tried 6 times…

Adoption of new e-learning tools can be a challenge

Four staff are enrolled in E-

learning course 101

Bob doesn’t even know there’s a

training

Steve can’t even log-in to the main

page

Eric is not sure how this is relevant to

himAndy isn’t even

willing to give it try

What training?

AHHHHH!

?I’ve tried 6 times…

But we can troubleshoot some resistance to change

Design from user perspective – easy

and accessible

Content needs to be relevant and personalized

Foster learning culture –

communicate urgency to adapt

Communicate to our employees like they are our customers

As employees become active drivers of the learning experience, HR’s role in the process becomes both more

interesting and more critical*

Complex Processes

Simple Automation

Administration

Facilitation

Sourcing Curating*Source: http://www.yourtrainingedge.com/5-corporate-training-trends-you-cant-afford-to-ignore

Implementation quick wins

Enable self service and SAP JAM

Streamline approval process

Celebrate top learners

Integrate with MOOC and multi-media

Enable and test mobile and mobile content

Tell us what you think!

Max_Armbruster@rollingarrays.comCountry Director, Hong Kong and Taiwan

Colette_Leung@rollingarrays.com Principal Consultant