Operations Manager 2012 R2: Feature SetsPhil Bracher Chris Maiden

• What is Operations Manger 2012 R2

• Discuss Overall Feature Sets included in System Center Operations Manager 2012 R2

• Questions???

Agenda

Architecture

Architectural changeOperations Manager 2007 R2 PlatformParent child topology with the RMS as the parent and all other mgmt. servers as children.

Operations Manager 2012, 2012 SP1 and R2 PlatformPeer to Peer topology with all mgmt. servers acting as equals.

Architecture

What do you need to know about designing your management server?• Hardware requirements• Best practices in sizing helper tool• High availability and virtualization

recommendations• Network requirements• Usage of Gateway servers• Database and report consideration

Management server designArchitecture

What database does it use and for what?

Databases and reporting

Operational database:Contains all configuration data for the management groupStores all monitoring data that is collected and processed for the management group by default for 7 daysData warehouse:Stores monitoring and alerting data for historical purposesHow does report work and what needs to be considered?Uses SQL server reporting serverAssess the number of concurrent reporting usersRecall the data warehouse data retention decision

Architecture

Most commonly used architecture for enterprise deploymentsAllows for the distribution of features and services across multiple servers to allow for scalabilityIncludes all server roles and supports the monitoring of devices

Architecture example for infrastructure monitoring head with OpsMgr

Architecture patternsArchitecture

What is a management group? How would you group your managed systems?

Management groups

Basic unit of functionality:Management group consists of a management server, the operational database, and the reporting data warehouse databaseWhy one should consider multiple management groups?View consolidationLanguage requirementsSecurity boundariesSeparation of test and production environments

Architecture

Agents and watcher nodesAgents

What does an agent do?Agent collects data, compares sampled data to predefined values, creates alerts, and runs responsesAgent calculates the health state of the monitored computer and objects on the monitored computer and reports backWhere can the agent be installed?Windows agentsUNIX/LinuxNetwork devices

Architecture

Improved UNIX and Linux supportMost current version of Exchange, SharePoint, and SQL monitoringAdvisor integration for workload monitoring

360 fabric monitoring by better integrating with VMMImproved Azure monitoringAmazon web service monitoringAdvisor integration for fabric components monitoringNative SNMP monitoring and IPv6 support

Java APMEnhanced intellitrace integrationEnhanced TFS integrationImproving dashboard performanceNew Widgets*

APM and infrastructure insight

Hybrid monitoring Workload monitoring

What’s new in System Center 2012 R2 Operations Manager ?

Application insight and diagnostics

Triage and remediate

Discover application

dependencies

Monitor client and

server components

of the application

Isolate root cause

Discover application

dependencies

Monitor client and

server components

of the application

Isolate root cause

Predictable applications for your SLA’s

Isolate root causeMonitor client and server components of the application

Discover application dependenciesTriage and remediateComprehensive monitoring

& deep application insight help you “get to green”

Responding to application performance issues

Expected user experience

End user experience impact

Knowledge capture

Developers

Network

Infrastructure

Alert is forwarded to Service Manager and incident is raised

Resolve issue and close alert

Automated remediation

Java supportPerformance and Exception Events within SCOM Application Advisor• Method and Resource timing for Performance Events• Stack Traces for Exception Events• Java Specific counters for events (JVM Memory, Class Loader etc)• Subset of standard APM Reports Supported

Ops Manager Level Alerting on Java Application Server counters• Requests / Second• Perf Events / Second• Exception Events / Second• Average Request Time

Operations Manager

Web Test

Predictable application SLA: Global Service Monitor

Production Application

Microsoft Visual

Studio 2012

Workitem +Results

Results

Results

Call Web App

Web Test + Schedule

On-premises

Global Service Monitor

!

Global Service Monitor

Points of Presence

Test Status

Response Times

Alerts

• Availability• Provide the ability to understand the

availability of your external facing services regardless of where they are hosted

• SLA• Enable the ability to accurately measure

and adhere to your SLA or the SLA provided by an external provider

• Integration• Integrate seamlessly with your existing

Operations Manager environment – part of 360 Application Monitoring

• Efficiency• Managed by Microsoft• Extends your SCOM infrastructure to the

cloud

Global Service Monitor – What does it offer?

Availability SLA Integrati

onEfficienc

y

Developer – Operations “Communication” Open up the conversation!

Application performance monitoring pinpoints exactly where the issue is, reducing the mean time to resolution

Server-side monitoring shows the application is functioning

“My application is running slowly!”

“The code passed all testing.”

“The network looks good.”

“The servers are running fine.”

Client-side, however, shows there is a problem..

Key DevOps Scenarios

Easy configuration with Operations

Manager Authoring Wizard

Application Performance

Monitoring (APM) events can be

open as IntelliTrace from

Visual Studio 2012 Ultimate

Deep-dive into problem root

cause analysis with IntelliTrace

Profiling Management Pack

Provides two-way synchronization

between Operations

Manager and Team Foundation Server

Works together with any

development process model in Team Foundation

Server

Integrated with Team Foundation Server 2010 and Team Foundation

Server 2012

Global Service Monitor using

WebTestsAllows sharing

artifacts between Dev and Ops

Extensibility thru System Center Orchestrator

Deeper analysis and reporting

Dashboards pre-configured with the right KPIs for instant visualizationExamples:Network dashboardOperations Manager health dashboard

Target different dashboards to sets of users with delegated access controlTake advantage of the web console and SharePoint web parts

Enable IT professionals to quickly create the powerful dashboards they needSelect KPIsSpecify scopeTune visualization

PublishOut-of-box Wizard driven custom

Get started quickly with application dashboards

Create and publish meaningful dashboards

Deep application insight

Rich visualization of application performance and business impact

Create visibility into application performance

Publish content to SharePoint using web parts

Delegate access through the Operations Manager web client

Administer through the Operations Manager console

PublishAdminister Delegate

Consistent monitoring visibility & delegation

Same information

Same information

WPF Web part

Silverlight

Management server Web server

OpsMgr DB OpsMgr DW

360o .NET application monitoringDisplays information from • Global Service Monitor, • .NET Application

Performance Monitoring• Web Application

Availability Monitoring

Summary of health and key metrics for 3-tier applications in a single view.

Key capabilities• Enables customers to use OpsMgr to monitor availability and performance

of Azure resources (Cloud Services, Virtual Machines, Storage)• Certificate expiration monitoring• Hybrid application monitoring• Use tasks to manually or automatically perform remediation• Topology dashboard to show how your services are connected• Simple setup and configuration

Monitoring through Azure management pack

Public Cloud monitoring

Monitoring through Azure management pack

Public Cloud monitoring

Management pack template and distributed application template shows in a application perspective. 

Network monitoringICMP Ping and/or SNMP Get• Uses SNMP v2c by default• ICMP Ping first• SNMP Get next• If no response: device is added to Pending• If SNMP v2c fails: SNMP v1 is tried

Network Monitoring

Initial probing• Sends an initial ICMP and/or SNMP

request to identify systemProcessing• Get components, IP addresses, VLAN

memberships, resources, IP networks, netmasks and neighboring devices

• Topology is createdPost processing• Creates layer 2 and Layer 3

connectivity between the devices in the toplogy

• Port stitching

Discovering stages

Creates Layer 2 and Layer 3 connectivity between the devices in the topology

Port Stitching• Mapping IP and MAC access points retrieved from the ARP cache

to the appropriate devices.

Removes MAC access points that do not belong to devices in the topology• A MAC Access Point is the interface to which a device on an IP

network connects

Creates network connections to represent WAN, or logical connections

Creates connections based on discovery protocols

Network monitoring

Discovery methodsExplicit discovery• Customer knows the network devices• Manual process – add IP address or import list

Recursive discovery• Network topology unknown• Discovered based on a set of seed devices• Grabs ARP and IP tables and crawls network

Network Monitoring

Discovery Events Event ID

Description Event ID

Description

12002 Full Discovery started for 1 request(s) 12007 PostProcessing completed

12121 Topology cleared successfully 12021 <IP Address> discovered successfully

12127 Proceeding to discover seed: <IP Address>

12014 No devices found in filtered list after discovery

12003 Probing <IP Address> 12008 Discovery completed

12004 Probing completed for <IP Address> 12023 Start processing connections to computers

12005 PostProcessing started 12024 Finished processing connections to computers

Network monitoringNetwork Monitoring

Network monitoring capabilities

Physical network routers and switches• Interfaces and ports/virtual local area networks

(VLANs) • Hot Standby Router Protocol (HSRP) groups • Firewalls and load balancers

Increased visibility into your network infrastructure • Identify failures in critical services and

applications that were caused by the network • Show how your network is connected to the

computers you are monitoring

List of network devices with extended monitoring capability

Network monitoringNetwork Monitoring

How do you view your network monitoring devices?Network dashboard• Vicinity view, availability, and performanceHealth view for each network device

Support for the latest Windows platforms• Windows Server 2012, Windows Server 2012 R2

Updated support for Linux distributions• CentOS, Debian, Ubuntu• Red Hat Enterprise Linux• SUSE Linus Enterprise Server

45+ Management Packs (new or updated) released this yearVEEAM Management PackAmazon Web Services Management Pack

Monitoring the OS and workloadsOS & workload monitoring

Agent auto detects Windows servers and by default monitors • Disk• Network • Windows itself

Windows Server monitoringOS & workload monitoring

Each Windows server has its default health state defined by the Windows server development team

Windows Server monitoring

• Availability—detects the roles, features, and services it is running and checks the health model

• Configuration—detects activation status, service configuration setting, and results of best practice analyzer

• Performance—checks available memory, memory pages per second, system page file, total CPU utilization and other performance counters

• Security—monitors for security related setting

Resource pool role in high availability scenariosLinux and UNIX monitoring

Healthservice

Management server Managed UNIX/Linux computer

OpsMgr Agentfor UNIX/Linux(OpenPegasus

CIMOMServer + providers)

SSH clientlibrary

WinRMclientlibrary

Port 1270

WinRM = Windows remote managementWS-Man = Web service management protocol

SSHD = UNIX/Linux Secure Shell Daemon

Configservic

eSDK

Operations Manager Agent UNIX/Linux computersSupported operating systems:• CentOS 5 and 6 (x86/x64)• Debian Linux 5 and 6 (x86/x64)• HP-UX 11i v2 and v3 (PA-RISC and IA64)• IBM AIX 5.3, AIX 6.1 (POWER),

and AIX 7.1 (POWER)• Novell SUSE Linux Enterprise Server 9

(x86), 10 SP1 (x86/x64), and 11 (x86/x64)

• Oracle Solaris 9 (SPARC), Solaris 10 (SPARC and x86), and Solaris 11 (SPARC and x86)

• Oracle Linux 5 and 6 (x86/x64)• Red Hat Enterprise Linux 4, 5, and 6

(x86/x64)• Ubuntu Linux Server 10.04 and 12.04

(x86/x64)

SSH connection

WS-man request: HTTPS transport

WS-man response: HTTPS transport

Agentmaintenanc

eactions

MPMPMP SSHD

OS & workload monitoring

Each Linux and UNIX server has its default health state

Linux and UNIX Monitoring

• Availability—detects the hardware availability including disk

• Configuration—detects name resolution and WS-man health status for remote management

• Performance—checks available memory, swap space, DPC time

OS & workload monitoring

Supported operating systemsProduct Linux UNIX

Red Hat SUSE CentOS Ubuntu Debian Oracle AIX HP-UX SolarisOperations

Manager Configuration

Manager Endpoint

Protection

No Plans

Virtual Machine Manager

Future

Hyper-V Future

Azure IaaS Future Future

OS & workload monitoring

Health and performance monitoring in Microsoft’s Linux/UNIX management

packs

CPU Memory Disk Network Processes Logfiles

Built-In monitoringOS & workload monitoring

Custom monitoringWhat’s monitored

• Monitor by name any service, daemon or process

• Distinguish duplicate names with regex filter

on process arguments• Specify minimum and

maximum counts• Target a single

computer or group of computers

• Run any shell command line to determine health or performance

• Target a single computer or group of computers

• Monitor any logfile• Specify regular

expression to match against

• Target a single computer or group of computers

Custom LogFile monitoring

Service monitoring Command line rules and monitors

OS & workload monitoring

SQL BI MP (Late Summer 2013)SQL 2012 MP update (July/August 2013)SQL 2014 MP (coincides with 2014 RTM date)

New management packsSQL workload monitoring

• Collect DB Active Connections count• Collect DB Active Requests count• Collect DB Active Sessions count• Collect DB Active Transactions count• Collect DB Engine Thread count• Thread Count monitor• Transaction Log Free Space (%)

monitor• Transaction Log Free Space (%)

collection• Collect DB Engine CPU Utilization (%)• CPU Utilization (%)  monitor for DB

engine• Buffer Cache Hit Ratio monitor• Collect DB Engine Page Life

Expectancy (s)• Page Life Expectancy monitor• Collect DB Disk Read Latency (ms)• Collect DB Disk Write Latency (ms)

SQL 2012 new monitors and rules• Disk Read Latency monitor• Disk Write Latency monitor• Collect DB Transactions per second count• Collect DB Engine Average Wait Time

(ms)• Average Wait Time monitor• Collect DB Engine Stolen Server Memory

(MB)• Stolen Server Memory monitor• Collect DB Allocated Free Space (MB)• Collect DB Used Space (MB)• Collect DB Disk Free Space (MB)• SQL Re-Compilation monitor

SQL workload monitoring

SPN monitor improvedSupport for special symbols in DB namesImproved AlwaysOn seed discoveryRun As configuration changes to support Low privilege for SQL Server 2012 ClusterImproved performance of AlwaysOn discoveryCustom user policy discovery and monitoring performance optimizationHided AG health object from Diagram view

Performance monitorsSQL workload monitoring

QUESTIONS?

Email: philbr@Microsoft.comchristm@Microsoft.com

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