Executive summaryRestel Oy operates 47 hotels in Finland, featuring the Cumulus and Rantasipi hotel chains as well as the Holiday Inn and Crowne Plaza. In 2015 Restel demonstrated continued growth by introducing boutique hotel chain Indigo in Helsinki.

Restel is looking to embrace the best of guest facing technology, requiring a mobile application for every touch point of the guest lifecycle, designed to create and enhance a superlative guest experience.

It is understood key requirements for the application are to include

integrations to a mobile room key, IPTV and telephone services, alongside considerable cross-selling and up-selling opportunities both from food and beverage and other hotel services.

Exceeding guest expectations is critically important in today’s marketplace for increased turnover and repeat custom, and allowing the guest to communicate and integrate with a business or brand through a means they are now accustomed to is a necessity.By working with iRiS, Restel Oy Hotels will be able to deliver future-

proof and cutting edge technology thanks to our powerful Guest Experience Platform (GXP®), a tailored management portal offering businesses complete centralised control over their brand’s content management, guest communication and interactive services across their entire network.

iRiS are excited about the opportunity to introduce an innovate and much-needed solution to the Finnish hospitality market.

Guest ValetInteractive in-room guest services

Digital hoteldirectory

Replace the hotel directory and give your guests direct access to all of your hotel facilities including in-room dining, hotel services and local area information.

Reduce your costs

Eliminate printing costs by replacing multiple brochures with one in-room app. Make it easier to manage orders, process payments and analyse daily activity.

Streamline youroperations

Information is stored in the cloud, streamlining any task requiring access to guest data. Human error can be eliminated by routing in-room orders through a POS integration.

Improve the guest experience

Guests can order room service and control their room environment through a RMS / IPTV integration. Hotels can also tailor messages to their guests with a PMS integration.

Guest Valet benefits

Room controls Allow guests to customise their room from a single, unified interface. Adjust heating, lighting and the curtains without ever leaving the app or your bed.

Orders & requests Guests can place orders with the hotel’s restaurants and bars, book spa treatments and and even make requests with the front desk for extra pillows and book their taxi home.

Multiple integrations Guest Valet supports the majority of third-party integrations within your hotel including PMS, POS, IPTV, RMS / BMS as well as external web-based bookings and reservation systems.

Real-time analyticsThe powerful reporting module within iRiS GXP® provides detailed metrics on the most popular items beings ordered in real-time.

Two-way messagingVastly improve response times and customer service by receiving and responding to guest messages. Reply via live chat or an automated response, as appropriate.

Web ValetA responsive guest services solution

Showcase your brand assets

Share information at brand level, publish promotional messages and adverts, link to your brand’s loyalty scheme and give your guests direct access to your social media profiles.

Gain multi-tenancy control

Gain greater control and visibility over your property in this digital space. Manage content to highlight key messaging and make strategic decisions.

Streamline youroperations

Through our user-friendly CMS, you can build promotional marketing messages and adverts to communicate new initiatives and seasonal offers.

Improve experience & generate revenue

If logged in, guests can access in-room dining and book hotel services. Also generate on-going advertising revenue from targeted Google and / or premium* campaigns.

Web Valet benefits

Marketing toolProvides guests with access to a wide range of content for internal and external products, services and information. Offers the ability to push offers and promotions to all guests..Service requests Guests can place orders with the hotel’s restaurants and bars, book spa treatments and and even make requests with the front desk for extra pillows and book their taxi home.

Multiple integrations Web Valet supports the majority of third-party integrations within your hotel including PMS, POS as well as external web-based bookings and reservation systems.

Local information Give your guests access all the local information, including places to go, eat and drink. Also allows you to displace flight and weather information for up to 5 days.

Two-way messagingVastly improve response times and customer service by receiving and responding to guest messages. Reply via live chat or an automated response, as appropriate.

Mobile ValetGuest services on the move

Showcase your brand assets

Share information at property level, publish promotional messages and adverts, link to your loyalty scheme and give your guests direct access to all of your hotel facilities and social media profiles to leave positive reviews.

Reduce yourcosts

Eliminate printing costs associated with the in-room hotel directory, including spa brochures and restaurant menus. You may go as far as reducing the number of staff required with content so easily available.

Streamline youroperations

Streamline operations and remove human error by featuring the ability to route orders directly to your PMS & POS systems. Also use instantly updateable ‘in-app promotions’ for efficient stock management.

Improve experience & generate revenue

Guests can order room service, book services directly and access information about the local area. Guests can even control their room environment through a single, unified interface with an RMS / IPTV integration.

Mobile Valet benefits

Room controls Allow guests to customise their room from a single, unified interface. Adjust heating, lighting and the curtains without ever leaving the app or your bed.

Service requests Guests can place orders with the hotel’s restaurants and bars, book spa treatments and and even make requests with the front desk for extra pillows and book their taxi home.

User sign-in and personalisation Provides guests with a personalised message upon sign in. Gives guests the ability to view their bills and expenditure..

Marketing toolProvides guests with access to a wide range of content for internal and external products, services and information. Offers the ability to push offers and promotions to all guests..

Two-way messagingVastly improve response times and customer service by receiving and responding to guest messages. Reply via live chat or an automated response, as appropriate.

Payment / Apple Pay

Enable payment to be integrated within the app by powering use of Apply Pay and similar services. Tokenisation through recommended payment providers allows storing of credit card details within the app for future use and guest convenience.

Apple Wallet

Integrate with Apple Wallet to enable guests to quickly and easily view their hotel reservation. Even share useful information such as balance of loyalty points, money left on the hotel coffee card, or a coupon expiration date.

Mobile room key

Enable guests to use their smartphone as their mobile room key, removing the need for cards, keys or pin numbers.

Mobile check-in / out

With PMS integration, guest can choose to bypass the traditional check-in process by using their smartphone to check into their room.

Plug-ins

Phase 1• Finalise contract• Identify key roles (iRiS & client)• Statement of work (deliverables, integrations, devices, languages)• Kick-off call

Phase 2• Product design mock-up• Design sign-off• Architecture meeting

Phase 3• Architecture agreement• Interface installation (Opera integration)• Content gathering• Content upload• App build

Phase 4• VPN configuration & integration testing• Testing & QA• Content sign-off• Content translation to additional languages• Translated content upload

Phase 5• Project Manager on-site• Tablet configuration on-site• On-site training for IT department and Hotel staff• User acceptance and project sign off

Phase 6 • Go-live • Handover to Support Team

Deployment phases

Details Design Development DeliveryFeature scoping Initial Draft Apply design Review

Project analysis Revisions App build Testing

Establish technical assets Sign-off Integrations Training

Gather design requirements Content upload Go-live

Content Acquisition

Time-line

*Detail time-line available upon request

Pricing

How to communicate your app to guests

Guest Valet Web Valet Mobile Valet

• Create dynamic pop-ups on the website prompting guests to download the app when you are in that exact property

• Ensure a download link is included in all booking confirmation emails

• Use your digital signage in and around the property

• Use info cards in hotel rooms

• Offer incentives to download the app – discount services

• SMS marketing

• Staff W-o-M

Contact us

iRiS is a global leading enterprise applications platform provider creating innovative mobile and web solutions for the hospitality industry.

iris_guest_tech@ iris.netinfo@iris.net +44 20 7099 9242