vancouver.ca/covid19

If unable to attend a swim, skate or fitness drop-in session for which you have registered, you must cancel the day before to receive a refund.

1. Visit vanrec.ca and sign into your account:

2. Choose "My Transaction History":

ONLINE SESSIONWITHDRAWAL HELP-GUIDE

vancouver.ca/covid19

4. Click on "Add to Cart"

3. Click on "withdraw" next to the drop-in activity you would like to cancel. If you registered with a quantity of 2 or more people, all registrations will be cancelled and/or refunded.

5. Click "Finish" to withdraw from the activity. If this was a paying transaction, a refund will be credited to your account and can be used for future bookings.