Online Programs: Challenges and Solutions
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Transcript of Online Programs: Challenges and Solutions
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ONLINE PROGRAMS: CHALLENGES AND
SOLUTIONS
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•Identify Challenges
1
•Discuss institutional solutions
2
•Discuss long term ED solutions
3
Goals
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Distance Education CoursesHEA Sec. 103 and 484(I)34 CFR 600.2, 668.38
Distance education refers to instruction delivered to students who are physically separated from their instructor, to support regular and substantive interaction between student and instructor, whether in real time or through time delay
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Distance Education
VERIFICATION
PROCESSING AID
COA
FRAUD
Challenges
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• Educational Purpose
• Identity• Citizenship• Unusual enrollment
History
Verification
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Identity and statement of educational purpose
For students selected for verification tracking group 5:“A student who is unable to appear at the school must sign and submit the statement of educational purpose, and he must submit a copy of his ID with the statement signed by a notary public confirming that the student appeared before her and presented the ID confirming his identity”
For students who are flagged in the V6 group who only qualify for non-need based aid, the verification of identity/educational purpose is not required.
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Citizenship – US Citizens
For Packaging
• Copy of birth certificate
• Copy of US Passport• Form FS-240, report
of birth abroad• N-560, certificate of
citizenship• N-550, certificate of
naturalization
For Disbursement
• Original documentation of citizenship presented by student
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Citizenship – Eligible Noncitizens
DHS cannot confirm noncitizen status(Code 144)
DHS Performs automated secondary confirmation
Code 120 (Y) – Eligibility confirmed Code 105 (C) – not yet confirmed, wait 10 business days for new ISIR
Eligibility Confirmed No Confirmation – Code 046 (N)
School begins Paper Secondary
Confirmation
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Challenges: Verification
Original Documentation• Finding secure methods to obtain original documents
Frequent starts/rolling admissions• Students may have a faster admissions process in the online
environment. Clearing these issues quickly to get students their funds, but managing student expectations in an environment of immediacy
Students Nationwide• Working with students around the country and out of the
country to get the documentation required in a timely manner
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Document Management
•Establish policies and procedures for accepting documents from distance learners
•Have system in place to return documents to a student
•Indicate a point person to handle all DHS flags and do necessary follow up
Training
•Provide adequate training for staff on verification documents
•Ensure students are submitting what they need to, when they do submit information
Communicati
on
•Are departments communicating with one another?
•How can Admissions and the Registrar help?
•Does your school explain the aid process in a way that makes sense to students at a distance?
Solutions: Verification
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Enrollment Status
Attendance Policy
R2T4
Overpayments
Challenges of Processing Aid
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Enrollment status Challenges
Award/Refund Accuracy
Communication
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Enrollment status: Challenges
Award/refund accuracy
Communication
Registrar
Faculty
Financial Aid
Enrollment
Participation
Eligibility
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Processing Aid: Challenges
• Confirming Participation
• Challenges of Module Based Programs
• Change in enrollment status: student vs institution at fault
• Add/drop policy: working with or against disbursement and refunding policies
• What invisible barriers do your distance students face?
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Are you an institution required to take attendance?
From FSA Handbook, Volume 6, Chapter 1
• Discussion Posts
• Group Projects
• Submitting weekly assignments
• Administrative withdraw policy
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R2T4 and Overawards
Problem:
• Higher risk of overaward/overpayment
Solutions:
• Routine monitoring of attendance
• Routine monitoring of enrollment status,
particularly for module-based programs
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Communication
Problem:
• How do you effectively communicate with
students at a distance?
Solutions:
• Office hours and procedures may need to change,
including additional phone lines, attention to
email, and time zones
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Invisible Barriers
Problem:
• What processes does your institution have that
work only for students in residence?
Solutions:
• Paradigm shift (websites, social media, open
online forums, physical vs. virtual location of
offices, etc.)
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COST OF ATTENDANCE
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Tuition and Fees
Books, supplies
Transportation
Miscellaneous
Room and board
Dependent care
Disability care
Loan fees
Exceptional Expenses*
Allowable COA Costs
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Allowable COA Costs
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COA considerations
Student by student considerations:Student unemployed?
Do they have daycare expenses?
Where do they live?
Internet/computer costs
Aggregate borrowing: sustainable to degree completion? What financial literacy resources are available?
Institutional considerations:Distance learners must be treated same way as traditional learners
COA must be same for all students in same program
Room and board component should be adjusted for less than half time enrolled students
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COA Resources
College Board
IPEDS
NASFAA Tools
EASFAA Peers
Survey Monkey
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FRAUD
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OIG Audit Findings:
Colleges disbursed $222 million in aid to more than 42,000 online students who did not earn credits during a payment period
Fraud
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OIG’s IPAR: Distance Education Fraud Rings L42L0001
“Education programs that are delivered solely through the Internet present unique opportunities for fraud and challenges for oversight, because Title IV programs were designed to deliver aid to students who are physically present in traditional classrooms, rather than alternative on-line environments”
Fraud
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• Distance Education Programs growing quickly• Verification of Identity is not required• Refunds
Fraud Challenges
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Verification of Student IdentityAligning disbursement/refund schedule with add/drop scheduleNSLDS and CPS flags for potential fraud activityMonitor classroom activityAdditional technologies
Fraud Solutions
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COMMUNITY
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Extend activities to your distance studentsAlumni chaptersCreating special connectedness to campus lifeEngaged scholarship opportunities
Community