Online Booking SystemsA Level Applied ICT

D Royall

Businesses need a method of allocating their resources in the future – to their customersThis is what we mean by ONLINE booking

What is online booking?

Examples are:

• Flights• Hotel bookings• Theatre Tickets• Concerts• Sporting events• Doctors’

appointments• Booking a class –

e.g. Gym Class or Training Course

Characteristics of Appointment Booking System

Choose date, time and length of appointment

Book the appointment

View available times

Change bookings already made

Cancel bookings

Characteristics of Appointment Ticketing System

Customers or booking staff can• Select an event• Choose a date• Check availability• Book multiple seats or places• Choose a seat or place• Cancel and change tickets• Issue a ticket (e-ticket)• Track an event – such as a flight from

an airport• Issue confirmation emails• Pay for the seat/event• Confirm and verify purchase

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Work on the tasks set at:http://www.davidroyall.com/as/effects/online_booking_systems.htm

Tasks