One world Limitless opportunities - Accor
Transcript of One world Limitless opportunities - Accor
One worldLimitlessopportunities
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Mondrian Gold Coast Hotel & Residences
308 rooms & 89 keys
Opening in 2023
37% 34%
63% 66%
40%
27%34%
38%
10%
12%16%
23%
Global leader in hotel management & franchise Accor is a global hotel operator and franchisor as well as a market leader in Europe, Latin America, Middle East & Africa and Asia Pacific outside China.
2,650Hotels under management contract
2,490 Hotels under franchise contract
ACCOR’S GLOBAL PRESENCE AND LOCALLY ROOTED OPERATIONS IN 8 HUBS PROVIDE OWNERS WITH REAL BENEFITS
Powerful brands and distribution & loyalty platform
Proven processes and large economies of scale
ROOMS NETWORK & PIPELINE
Strong local operations expertise and support
Ongoing financial returns
Accor Network
5,140Hotels
Near
753,300Rooms
Over
Accor Pipeline
1,210Hotels
Near
211,600Rooms
Near
All figures as of end December 2020*Based on number of rooms for hotels and Extended Stay residences
HOTEL NETWORK PIPELINE
ROOM NETWORK PIPELINE
20%network + pipeline
Northern Europe
1,112
156,874
232
35,475
14%netawork + pipeline
South East Asia
382
88,048
189
44,663
13%network + pipeline
Greater China
446
83,247
257
42,625
7%network + pipeline
Pacific
394
60,935
43
6,814
14%network + pipeline
India, Middle East & Africa
406
87,930
213
49,705
20%network + pipeline
Southern Europe
1,886
177,396
154
15,714
8%network + pipeline
South America
393
61,706
99
13,172
4%network + pipeline
North, Central America & Caribbean
120
37,208
22
3,413
FRANCHISE MANAGEMENT ECONOMYMIDSCALELUXURY PREMIUM
Accor is a global leader across economy, midscale, luxury and lifestyle segments.
ACCOR BOASTS THE MOST DIVERSIFIED BRAND PORTFOLIOFROM:
Best one stop shop in the industry
Ultra luxury to economy brands
Classic to lifestyle brands
Collections to resorts brands
Extended stay hotels to branded private residences
Classic Collections Lifestyle Resorts RegionalLive
Luxury
Premium
Midscale
Economy
Including Sofitel Legend and Hotel F1. Excluding Extended Stay Hotels & Private Rental brands and Private Branded Residences.
40Hotel brands
110countries
Strong Development Traction
2020 key openings 2020 key signings 2021 key openings
ACCOR OFFERS OWNERS THE EXPERTISE AND SUPPORT OF 300 LOCAL DEVELOPMENT AND DESIGN & TECHNICAL SERVICE TEAMS TO MAXIMIZE THEIR INVESTMENT.
THEY ADVISE ON:
Well-researched site location
Fully-accredited brand selection
Fact-based project feasibility
Metrics-targeted performance
Project-designed construction & renovation
> 200hotels opened in 2020
> 300hotels signedin 2020
Widest choice of conversion brands worldwide
ACCOR GIVES OWNERS A UNIQUE OPPORTUNITY TO BENEFIT FROM A BIG BRAND OPERATOR / FRANCHISOR, A POWERFUL DISTRIBUTION & LOYALTY PLATFORM, BUT WITH LIMITED INVESTMENT AND IMMEDIATE ROI
Luxury
Premium
Midscale
Upscale
Economy
flexible standards
low capital cost
quick and easy brand onboarding
fast plug and play distribution solution
immediate return on investment Budget
Conversion brands are non standardized brands that enable owners to quickly and easily convert their establishments into appealing branded hotels, while maintaining their original style, charm and services.
6conversion brands
43%of Accor’s pipeline
Global leader in lifestyle brands
Lifestyle hotels and venues are “places to be”, much more than just a “great design”. They curate an elevated guest experience through singular atmospheres & product distinction, attractive to both hotel guests and locals. Staff is casted on individualities and provides informal but professional service delivery.
ACCOR LIFESTYLE BRANDS PROVIDE OWNERS WITH AN ATTRACTIVE AND PROFITABLE BUSINESS MODEL
Luxury
Midscale
Premium
Economy
Smaller rooms with higher positioning
Bigger common areas with over 45% of total revenue driven by F&B
Higher guest experience & engagement
Higher awareness, OR and ADR premium
Higher EBITDAR / SQM
9 HOTELS | 21 PIPELINE
12 HOTELS | 9 PIPELINE
1 HOTELS | 1 PIPELINE
9 HOTELS | 1 PIPELINE
5 HOTELS | 13 PIPELINE
2 HOTELS | 54 PIPELINE
13 HOTELS | 14 PIPELINE 2 HOTELS | 14 PIPELINE
5 HOTELS | 16 PIPELINE
1 HOTELS | 2 PIPELINE
8 HOTELS | 19 PIPELINE
2 HOTELS | 10 PIPELINE
12lifestyle brands
75hotels in the network
179hotels in the pipeline
At Accor, our mission is to make F&B the heart and soul of our hotels by thinking like restaurateurs and delivering an experience that is excellent, relevant and authentic.
CONCEPTS
Beaufort, Belga, Bôkan, B/Side, C Confidentiel, fl.2, Jamboree, Keepers, Stamford, Sponta, Reign, Clockwork
F&B EXPERTISESeeking excellence and authenticity
Legendary French cuisine for contemporary events
Potel et Chabot has been reinventing the art of gastronomic catering
since 1820.
PAVILLONS
Gabriel, Kléber, Cambon Capucines, Des Lumières, Seine, Vendôme, Dauphine, Orient Express, Hôtel d’Evreux…
+600 venues in France and internationally
Unique places to celebrate
In just under 10 years, Paris Society has become a leader in events, hospitality and entertainment in France.
CONCEPTS
Girafe, Roxie, Apicius, Loulou, Perruche, Le Piaf, Monsieur Bleu, Mazarine, raspoutine, Castel,Terminal, Le Dernier Etage, Jangal, La Clairière, Paris Longchamp, Pavillon des Etangs, RJ, Le Rooftop, Yoyo…
>10,000RESTAURANTS, BARS,
LOUNGES, CLUBS…
€6 BnANNUAL REVENUE IN F&B
>4,000YEARLY EVENTS
Global leader in Food & Beverage and lifestyle experiences
Uniquely crafted restaurants and bars
Lifestyle & Entertainment platform that owns, operates and licenses over 150 local
brands and venues rooted in their neighbourhoods
CONCEPTS
Katsuya, Carna, Cleo, Filia, Diez y Seis, K., Leynia, Neni,
Planche, Summerly, Monkey Bar, Privilege,
The Strathearn…
Largest player in Extended Stay Hotels & Private Rentaloutside the USAAccor is a global leader in serviced apartments and aparthotels, offering innovative brand solutions across all segments.
EXTENDED STAY GROWTH ACCELERATES DRIVEN BY:
Strong Adagio development performance
New brands like Hyde Living, Pullman Living, Swissôtel Living and Novotel Living. Networkis poised to increase by ~30%
Total network of 300 Extended Stay Hotels & 33,000 keys YTD 2020
Total pipeline of 83 Extended Stay Hotels & 12,000 keys YTD 2020
Extended Stay Hotels & Private RentalLive
Midscale
LIVING
LuxurySERVICED RESIDENCES
SERVICED RESIDENCESSERVICED RESIDENCES
Economy
Premium
LIVING
LIVING
LIVING
Sofitel Dubai The Obelisk97 apartments keys2020 Opening
The Sebel Yarrawonga, Australia63 apartment keys2020 Opening
Aparthotel Adagio & Spa Vannes85 apartment keys2020 Opening
Novotel Living Tallinn, Estonia 124 apartment keys2022 Opening
> 380 extended stay hotels Network + pipeline
Global footprint of
Industry Leader in Branded Private ResidencesAccor offers an unrivalled residential expertise, bringing iconic brands and legendary service to private home ownership.
Total network*** of +30 Branded Private Residences & 5,700 units YTD 2020
Total pipeline*** of ~80 Branded Private Residences & 13,700 units YTD 2020
$7.14B estimated Retail Value of Pipeline**
SAVILLS SPOTLIGHT REPORT* CONFIRMS RAPID EXPANSION OF ACCOR'S PIPELINE AND SLS RESIDENCES AS FASTEST GROWING LIFESTYLE BRAND IN SEGMENT
* Source: Savills International Development Consultancy, 20202
**Retail value of executed Branded Residence and Strata Hotel License Agreements as of December 31, 2020, including both Sold & Unsold
***Network and pipeline totals exclusive of properties developed directly by Banyan Tree Group
SO/ Residences Los CabosOpening 2022 –36 residence units2020 Signing
Swissotel Doha Corniche Park TowersOpening 2022 –121 residence units2020 Signing
Movenpick Villas & Residences Phu QuocOpening 2020 –408 residence units
Raffles Residences One Shenzhen BayOpening 2020 –80 residence units
Branded Private ResidencesLive
Economy
MidscaleRESIDENCES
Premium
RESIDENCESRESIDENCES
RESIDENCES
RESIDENCES
RESIDENCES
Luxury
RESIDENCES
RESIDENCESRESIDENCES
RESIDENCES
RESIDENCES
RESIDENCES
RESIDENCES RESIDENCES
> 110 branded private residencesNetwork + pipeline
Global footprint of
Comprehensive Accor 360˚ Solutions for OwnersACCOR 360° SOLUTIONS PROVIDE LIMITLESS OPPORTUNITIES FOR OWNERS
When you join Accor, we arm you with powerful brands plus a solid foundation of services to ensure you a seamless path to performance.
To navigate even more effectively through today’s increasing challenges, we’ve created Accor 360°Solutions, a powerful range of specialised solutions to help you boost your revenue, optimise your costs, and maximise your return on investment.
Whatever your goals, Accor can equip you from every angle, so you can adapt, grow and achieve your true potential.
Distribution
Sales Marketing
RevenueManagement
Food & Beverage
IT & Digital
Procurement
InsurancePeople
Design & Construction
Environment & CSR
“ALL” E-Commerce & Loyalty
Accor 360° solutions
REVENUEGENERATION
OPERATIONS & COST OPTIMISATION
with major global and local online travel agencies
NEGOTIATES ATTRACTIVE COMMERCIAL CONDITIONS
19Partnerships with major OTAS
OTAs
35MRoom Nights (2019)
thanks to its digital direct reservation platforms
MAXIMIZES HOTEL DIGITAL NET REVENUE
300M+Visits per year
(2019)
Accor Web
46%international
flows (2019)
18Brands.com
websites
through a large portfolio of B2B clients covering all regions, markets and most contributive segments
DEVELOPS SALES REVENUE
Sales
160K+Managed accounts
300+Above property sellers spread in 48 sales offices
through its industry leading global loyalty lifestyle program
DRIVES INCREMENTALSTAYS AND RETAINS DEMAND
Loyalty
37%Of RN loyalty contribution
(2019)
68M+Members
(2020)
95Local & global
partnerships
thanks to strong and powerful marketing campaigns, events
& partnerships
ATTRACTS & ENGAGES CUSTOMERS
33%acquisition levers
capturing demand in web direct net
revenue (2019)
Digital Marketing
1,8BEmails sent to customers per
year (2019)
LEVERAGES REVENUE MANAGEMENT SYSTEMS POWER
Revenue Management
with skilled revenue managers & through an optimized rate architecture
+3%Incremental revenue(Independent hotels joining Accor, 2019)
1200RM experts around the world
with reservation contact centers, that automates hotel overflow reservations
ACCELERATES BUSINESS AND IMPROVES CUSTOMER SATISFACTION
1100People covering all time zones
Contact Centers
18Languages over 12 locations
6,5MRequests (2019)
Strong business development & diversification
70%CENTRAL
BRAND DELIVERY
Partner with us
MANAGEMENT CONTRACT
By choosing Accor, you are joining forces with a global leading hotel operator running
2,650 hotels.
We sell and manage hotel’s day-to-day operations, from budgets and accounting to performance and personnel.
We implement decisions made with you.
We run effectively your hotel and boost your profits.
FRANCHISE CONTRACT
By joining us, you benefit from the strength
of our global network of 2,490 locally run franchised hotels.
We stimulate hotels’ sales, increase your average room rate and generate additional revenue.
Our local experts help you at every step, from integrating your hotel into your brand to marketing your franchise, year after year.
Owners’ benefits
strong brand awareness & brand premium
01 GAIN
ALL – Accor Live Limitless lifestyle digital and loyalty platform
02 ENJOY
your hotel’s distribution to a global digital expert
03 ENTRUST
your sales, ensuring a significant pool of international guests
04 BOOST
additional revenue for your hotel
05 GENERATE
your costs, benefiting from the best market conditions
06 OPTIMIZE
your profits
07 MAXIMIZE
from top advantages by joining our partner loyalty program
08 BENEFIT