On Street Technology -...
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1 Footer Area March 2013 On Street Technology
Transcript of On Street Technology -...
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Footer AreaMarch 2013
On Street Technology
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Introduction – Julie Dixon
Extensive traffic & parking management experience, including automated enforcement systems
First Parking Enforcement Officer for the Santa Barbara County Sheriff’s Department (1990-1995)
Supported the San Francisco Parking Meter Counting, Collections and Management Services, the Los Angeles Parking Meter Collections & the West Hollywood Parking Enforcement Programs (2007 – 2012)
SFpark implementation (USDOT-funded congestion management program) (2008 – 2012)
Established Dixon Resources Unlimited (October 2012)
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Understanding Your Municipality’s Needs
What are your parking objectives? ImmediateWithin 12 months5 years10 years+
Develop a parking technology roadmap –Consider the End User Experience–Long term planning, technology refresh–Incremental investments, phased approach
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Things to Consider
Develop a customized service program that addresses your ongoing & future needs.
Consider integration of technology advancements to further improve delivery & quality of life for your community.
Develop an open & transparent relationship with vendors; with ongoing review of performance data & feedback.
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Parking Management SystemFive Functional Areas Financial Analysis Operations Asset Management Workforce Management Maintenance
Decision Support System Robust & Reliable Modular / Flexibility / Expandable Open Standards / Scalable Dashboard / Reporting
Parking Management System (PMS) makes it possible to manage, track &
visualize parking operations
Vendor interfaces are customizable and can be tailored
to a specific customer need.
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On Street Parking Services
–Installation –Technology Integration–Collections–Counting –Enforcement–Maintenance–Revenue Reconciliation–Secure Transport
Dashboards can be implemented which will tie all the relevant meter revenue,
maintenance and enforcement information in a cohesive, easy
to read, and highly customizable format.
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Which Meter Technology to Choose?
Single Space versus Multi-Space Consider current solution
Adaptability & Evaluate Upgrades Total # of Spaces
Distance /Accessibility Aesthetics Cost of Spare Parts / Ease of Repair Ongoing fees
Merchant Service Account Credit Card Fees
Reconciliation & Reporting Features Integration Partners & Capabilities
PCI Compliance
http://www.visa.com/splisting/index.html
Customer Service
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Single Space Meters
Ease of Use Visual Enforcement Indicators Accept multiple payment methods Maintenance Alerts / Meter Status (Health Checks) Collection / Audit / Reconciliation Features
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Multi-Space Meters (Pay Stations)
Instructions / Signage Pay at Any Meter Enforcement Interface (how do you confirm payment) Pay by Space Pay & Display Pay by Plate
Pro-active versus Reactive Collection personnel report via handheld of maintenance needs Meter communicates to Parking Meter System of error state Asset Management:
Value depreciation Spares & Parts inventory Physical location with associated brand, model #, serial #, etc. Determine defective & high-maintenance models
Integrated with Performance Management System Reporting of system availability/status
Dispatch & Repair System
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Meter Maintenance
Tracking / Trend Analysis
Performance Standards
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Meter Collections
Secured coin & paper currency collection Containers w/ security mechanisms No direct physical contact between money & collection
personal Meter communicates electronic record of collection value Automated coin counting machines & coordination with
meter records for accountability Controlled processes Increased revenue due to reduction in theft Automated Digital Locking System & Security Management
System
Revenue Reconciliation is critical!
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Integrated Parking Management Systems Open technology (web services, XML, etc.) Resembles a data broker architecture Works with independent management modules/systems Works with multiple vendors technology Provides performance management platform Dashboards Demand-pricing Traveller’s information / congestion management Influence commuters to use transit alternatives
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Accessible Resources
www.sfpark.org
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Free Web Applications ParkMe provides both real-time
on- and off-street data to drivers at zero cost by utilizing pre-existing infrastructure.
ParkMe identifies lot amenities (car wash, EV charging, etc.)
ParkMe works with operators & full-time researchers to ensure the data is accurate.
www.parkme.com
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Parking Enforcement Equipment & Services Handhelds & Printers
Automated License Plate Recognition (ALPR)–Auto Chalk–Scofflaw Capture–Pay by Plate–Digital Permits
RPP Employee Parking Special Events
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Guided Enforcement & Availability
Sensors–In Ground
Magnetometer Radar
–Meter Integration Meter Resets Grace Period
–Real Time Availability–Analytics
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Sensor Groundtruthing
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Parking Enforcement Equipment & Services
Vehicle Impound Street Sweeping Scofflaw Capture Pro-active Vehicle Abatement Auto Boot
Citation Processing & Collection Services Vehicle & Municipal Code Understanding Mail & Phone-based Payment Options Parking Citation Manual Processing Delinquent Noticing
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SFpark – Parking Industry Impacts
Open architecture
Established performance specification & requirement standards
Technology capability assessments
Policy & Rate adjustments / adaptations
If you can make it work in
San Francisco…
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Summary
Focus on service excellence and ease of use
The End User Experience must be a priority
Understand your Community & Municipality needs
Define your parking technology roadmap
