Office of County Clerk 2013. Entering the digital age by using 21 st Century Cutting Edge Technology...
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Transcript of Office of County Clerk 2013. Entering the digital age by using 21 st Century Cutting Edge Technology...
Digitizing court records for the criminal, civil, probate and truancy courts (Complete)
Probate courts are currently in progress (Digitization completed from current date back to 2006)
Implementation of Odyssey Document Management System: Created additional efficiencies in court civil and probate court processes.
Implementation of an automated agenda management system for our commissioner’s court. Including live broadcast of commissioner’s court hearings (Tuesday mornings at 9:00 a.m.)
Office of County Clerk 2013
Ineffective Systems Previous recording system lacks correct mapping to internal
work processes Unreliable access to the County Clerk’s Official Public
Records web site Commissioners Court Formal agenda was a manual process Inadequate storage for the preservation of the 12,000
historical books
Office of County Clerk 2013
Office of County Clerk 2013
Record Preservation No climate control environment Inadequate storage for the 12,000
historical books Microfilm infected with redox virus
New Criminal Collections Communications SystemGlobal Connect Dialer System new dialer system to contact defendants regarding outstanding court cost and fines
Manuel Process = 1,000 calls per collector/month (avg)
Global Connect = 2,800 calls per collector/month (avg)
Office of County Clerk 2013
Revamping of Internal Systems (Cont’d) Implemented a new recording system for our official public
records. (A benchmark for the country) Implemented Odyssey Case Management System for Civil
Probate and Truancy Courts Post Foreclosure notices online by city Re-designed County Clerk website
Include electronic forms for all departments Updated contact information Updated fee schedules
Office of County Clerk 2013
Implementation of a search engine for commissioners court records and digitizing the records,
Transparency: Campaign reports of elected officials now available online for public viewing,
Implementation of Paperless court system for all county level courts (civil, criminal, probate and truancy)
Preservation of historical books and records.
Office of County Clerk 2013
Dropped/ misdirected calls
Busy Signals Incorrect Information No Human Interaction Frustrated Callers
All Calls Answered Valid Responses Given Human Interaction Personal customer service
Call Center Implementation
Office of County Clerk 2013
VS
Continued Records Restoration & Preservation Improved Public accessibility of County Clerk
Records Implementation of eCommerce to allow financial
transactions both over the internet or credit card payments at the counter.
Continued development of the case management system for the criminal courts
Completion of the climate controlled record center
Office of County Clerk 2013
Record Restoration Preservation Commissioners Court meetings to include live video
feed Complete digitization of probate records back to
1900’s Finish out of the climate controlled storage facility
for Dallas County
Office of County Clerk 2013
Go Green Initiative Increased e-Recording to eliminate paper handling Implement a county wide paper shredding program
which could generate up to approximately $1 million in revenue once shredded paper is sold for recycling
Office of County Clerk 2013