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Transcript of October 02-03th 2016 Mr - Nispana Innovative...
Airport Modernization Summit October 02-03th 2016
Mr. Cem ASLANTAS / TAV Information Technologies – Head of PMO
Increasing Operational Efficieny with IT Solutions and Operational Optimization Mr. Cem ASLANTAS / TAV Information Technologies – Head of PMO
October 2016 2
Agenda
• Who is TAV?
• About TAV Information Technologies
• Success Stories
• Modernization and Efficiency with IT Solutions
• Modernization and Efficiency with IT Centralization
• Result
October 2016 3
Who is TAV?
October 2016 4
TAV Airports Holding
• Public company listed on Istanbul Stock Exchange
• Shareholders: Aeroports De Paris (38%), Akfen (8,1%), Tepe (8,1%) , Sera (2%)
• TAV Airports Holding is an integrated airport services company providing
• design and construction
• terminal / airport operations and maintenance services
• duty free services
• food and beverage services
• airport security
• ground handling
• airport IT services
• and other auxiliary services
• Footprint in 70 different airports through TAV Group companies
14 airports under
TAV management
€480Mn EBITDA
776k flights
102Mn passengers
$3Bn market value
€1+Bn revenue
14 airports under
TAV management
€480Mn EBITDA
102Mn passengers
$3Bn market value
€1+Bn revenue
October 2016 5
TAV Construction
• Established in 2003 as a spin-off from TAV Airports
• Expertise in airport construction: 96% of contract volume is aviation projects
• Proven track record in fast track Design & Build contracts
• In house design group in the course of developing detailed engineering
• Full EPC capability in green development airport construction
• Excellent health and safety statistics, with sound environmental track record
• Strategic partnership with world’s leading construction companies
• Corporate headquarters located in Istanbul is supported by KSA, Dubai, Abu Dhabi, Doha, Cairo, Tripoli, Bahrain, Tunisia and Oman based branch offices and subsidiary companies
20+ Airports
constructed
3Mn m2 of airport construction
$1Bn average revenue
30k+ employees
#1 airport
constructor in the world as
per ENR
$18Bn in project
development experience
October 2016 6
TAV Group Structure
October 2016 7
TAV Airports Corporate and Shareholder Structure
(2) 8.1% (3)
8.1% (4)
2.0% (5)
3.5%
(6) 40.3%
(1) 38.0%
1. Aéroports De Paris*
Internationally acclaimed airport operating company with global operations
2. Tepe Insaat Sanayi A.S.
Turkish integrated conglomerate focused on infrastructure and construction
3. Akfen Holding A.S.
Holding company operating in the infrastructure, construction, seaport, REIT and energy sector
4. Sera Yapi Endustrisi A.S.
Focused on construction in Turkey & MENA region
5. Other Non-floating
6. Other Free Float
*Through Tank oWA Alpha GMBH
TGS (50%)
Havas Europe (100%)
Airport Companies
Ataturk (100%)
Esenboga (100%)
Adnan Menderes
(100%)
Gazipasa Alanya (100%)
Medinah (33%)
Tbilisi (80%) & Batumi (76%)
Monastir & Enfidha (67%)
Skopje & Ohrid (100%)
Latvia (100%)
Service Companies
ATU (50%)
BTA (67%)
Havas (100%)
O&M (100%)
IT (100%)
Security (100%)
Shareholder Structure
Shareholders
TAV Airports Holding Co.
Zagreb (15%) Academy (100%)
Milas Bodrum (100%)
TAV Construction
Qatar - Doha
Oman - Muscat
UAE - Abu Dhabi Midfield
KSA – Medinah Catering Building & Hotel
KSA Jeddah Saudi Airlines Hangars
KSA Riyadh – T5
Libya -Tripoli
UAE Damac Towers
Turkey-Istanbul EMAAR Square
France- Paris ADP HQ Building
Bahrain International Airport
October 2016 8
About TAV Information Technologies
October 2016 9
TAV Information Technologies Journey
• Started our journey in 1999 as an IT division and established in 2005 as a subsidiary of TAV Airports Holding
• Digitalization of TAV Airports Holding and Group Companies
• Expert in airport design, set-up, commissioning, operations, consultancy and ORAT
• Systems integrator and software vendor serving primarily the aviation industry
• We are a global actor on 3 continents, 31 airports & 21 companies with over 30 major in-house developed
commercial off-the-shelf products
October 2016 10
WE DESIGN
WE DEVELOP
WE IMPLEMENT
WE OPERATE
October 2016 11
Pillars of Future Airports
SIMPLICITY EFFICIENCY EXPERIENCE
CONNECTIVITY CENTRALIZATION
October 2016 12
Pillars of Future Airports
SIMPLICITY
EFFICIENCY AODB RMS SLOT
Centralized IT Smart Airport
EXPERIENCE Mobile App
Kiosks Self-service Smart Airport
CONNECTIVITY A-CDM
MIS IB
Smart Airport
CENTRALIZATION Multi Airport
Centralized IT AOCC
October 2016 13
Success Stories
October 2016 14
TAV IT Success Stories / Riyadh KKI Airport (KSA)
AOS Scope
AODB
FIDS
RMS
Information Broker
Delivery of AOS packages;
Design, procurement, implementation and integration;
Completed on time and in the budget;
Operation and Maintenance AOS Systems after completion of the project
Integrations
• AODB • CUTE • IVR • TYPE-B
• GOS • FIDS • RMS • SV
• BRS • PAS • BIC • NAS
October 2016 15
TAV IT Success Stories / Dammam KFI Airport (KSA)
AOS Scope
AODB
FIDS
RMS
Information Broker
Delivery of AOS packages;
Design, procurement, implementation and integration;
Completed on time and in the budget;
Operation and Maintenance AOS Systems after completion of the project
Integrations
• AODB • CUTE • IVR • TYPE-B
• GOS • FIDS • RMS • SV
• BRS • PAS • BIC • NAS
October 2016 16
TAV IT Success Stories / Medina PMI Airport (KSA)
Delivery of AOS and ICT packages;
Design, procurement, implementation and integration; Completed in time and in the budget;
Operation and Maintenance of all ICT Infrastructure and services and AOS Systems after completion of the project
ICT Scope
Computer and Server Equipment Storage Area Network
Virtualization Platform Local / Wide Area Network VoIP
Structured Cabling and Passive Network Equip. WiFi
CarPark System
EOC – TOC – TAC room
AOS Scope
AODB
FIDS
RMS
Information Broker
CUPPS
BRS
CUSS
Billing
October 2016 17
TAV IT Success Stories / Riyadh KKI Airport T5 Project (KSA)
Integrations Products Scope
AODB FIDS RMS Information Broker
CUPPS BRS CUTE Information Kiosk
• AODB • BRS • MC • IVR • ERP • IK • GOS • CUTE • FIDS • RMS • BIC • SV • BHS • PAS • SCADA • TYPE-B • NAS • CATS
Delivery of AOS and PPS Packages;
Design, procurement, implementation, integration, transition and ORAT; Integration with existing terminals and IT Infrastracture
October 2016 18
TAV IT Success Stories / Istanbul Ataturk Airport (TUR)
Delivery of AOS and ICT packages;
Design, procurement, implementation and integration; Delivery ahead of time and in the budget;
Operation and Maintenance of all ICT Infrastructure and services and AOS Systems
ICT Scope
Computer and Server Equipment Storage Area Network
Virtualization Platform
Local Area Network
Central of 14 Airpors
Structured Cabling and Passive Network Equip. WiFi
VoIP
CarPark System
Backoffice Systems
AOS Scope
AODB
FIDS
RMS
CDM
VIP & CIP
Information Broker
Information Kiosk
CUPPS
BRS
Billing
October 2016 19
TAV IT Success Stories / Ankara Esenboga (TUR)
Delivery of AOS and ICT packages;
Design, procurement, implementation and integration; Delivery on time and in the budget;
Operation and Maintenance of all ICT Infrastructure and services and AOS Systems
ICT Scope
Computer and Server Equipment Storage Area Network
Virtualization Platform
Local Area Network
Structured Cabling and Passive Network Equip. WiFi
VoIP
CarPark System
AOS Scope
AODB
FIDS
Information Broker
CUPPS
BRS
Billing
October 2016 20
TAV IT Success Stories / Izmir Adnan Menderes Airport (TUR)
Delivery of AOS and ICT packages;
Design, procurement, implementation and integration; Delivery ahead of time and in the budget;
Operation and Maintenance of all ICT Infrastructure and services and AOS Systems
ICT Scope
Computer and Server Equipment Storage Area Network
Virtualization Platform
Local Area Network
Structured Cabling and Passive Network Equip. WiFi
VoIP
CarPark System
AOS Scope
AODB
FIDS
Information Broker
CUPPS
BRS
LDCS
Billing
October 2016 21
TAV IT Success Stories / Enfidha International Airport (TUN) – Award Winner
ICT Scope
Computer and Server Equipment Storage Area Network
Virtualization Platform
Local Area Network Structured Cabling and Passive Network Equip
PABX
CarPark System
NAV Infrastructure
ULV Infrastructure
AOS Scope
AODB
FIDS
Information Broker
CUPPS
BRS
Billing
Delivery of Multi-Airport AOS and ICT packages;
Design, procurement, implementation and integration; Delivery on time and in the budget;
Operation and Maintenance of all ICT Infrastructure and services and AOS Systems Received the First award at the ICT Summit Eurasia 2011 for its all Infrastructure System Project
October 2016 22
TAV IT Awards
TAV Information Technologies received the first award at the ICT Summit Eurasia 2011 for its all Infrastructure System Project that it has worked for Enfidha-Hammamet Airport in Tunisia.
TAV Information Technologies received the second award at the ICT Summit Eurasia 2012 for its Resource Utilization System Project that it has developed for King Khalid and King Fahd Airports in Riyadh and Dammam of Saudi Arabia.
General Manager of the TAV Information Technologies and CIO TAV Airports Holding Binnur Guleryuz Onaran received “CIO 2011 Award“ with ROTA (RMS) project by CIO Turkey Magazine.
October 2016 23
TAV IT Awards
General Manager of the TAV Information Technologies and CIO TAV Airports Holding Binnur Guleryuz Onaran received “CIO 2014 Award” with SLOT project by CIO Turkey Magazine.
General Manager of the TAV Information Technologies and CIO TAV Airports Holding Binnur Guleryuz Onaran received “Turkey’s Best CIO 2015” with Madinah International Airport IT and Aviation Systems Project by IDC.
2012 The Golden Spider Web Awards; www.tavit.aero web site was selected 3rd in the "Information Technology Hardware / Software”
October 2016 24
TAV IT Awards
TAV Information Technologies General Manager and TAV Airports Holding CIO Binnur Güleryüz Onaran received “Successful Woman CIO of the Year 2016 ” award during the "Women Leaders of Technology" awards presented by Microsoft with the support of KAGIDER, Women Entrepreneurs Association of Turkey, to pioneering women leaders in technology.
TAV Information Technologies received the second award at “Best IT Governance Project 2015” with Madinah International Airport IT and Aviation Systems Project by IDC.
TAV Information Technologies received the third award at “Best Change Management Project 2015” with Madinah International Airport IT and Aviation Systems Project by IDC.
October 2016 25
Modernization and Efficiency with IT Solutions
October 2016 26
Operational Environment
Land Side Air Side Apron
Check-in Operations
Counter
Bag Drop
Gate Operations
Self ServiceAgent
BHS
TAV MobilePassenger Information
Virtual AssistanceAugmented Reality
Flight Track
Border Operations
NormalFast TrackE-Border
BRS
Bagg
age
Clai
m
Queue Management
Bag Track
AMAN
Flight Strip FDPS
SMGCS
AODBFIDS
RMSCDM
Outbound
Inbound
C TA RR A NP SA PR OK R T
Self Service
Passenger Tracking
E-Gate
Border Operations
NormalFast TrackE-Border
DMAN
Travel Document Authorization System
CMSERPMIS
Remote Operations
Remote Bag Drop
Remote Check-In
October 2016 27
Integrated Airport Environment INTEGRATION SCHEME Revision Date: 17–May–2013
Revision Number: v.3.0
INFO
RMAT
ION
BRO
KER
(IB)
FIDS
RMS
PAS
AODBKBMS
CMS
AFMS
SFMS
AIRLINE, GH FIDS
INFO KIOSK
CPS
FIDS
RMS
AFM
SSF
MS
CMS
IKCP
S
AL/GH
AVI
C/VI
P
CIP/VIP SystemsGO
SGOS
EMSEMS
VDGS
PLB
400Hz
PCA
LDCSLDCS
BAG DROP
CUSS
CUPPS / CUTEAIRLINE DCS
POS
CUTE
CUSS
BD
SBG
BRSBHS
CRGO
ERP
CARGO [e-Freight]
ERP
BRS
BHSBHSFire Shutters
SIPA SIPA
SITATEXNetwork
Bag Message
Passenger Info
Digital to Analog Conversion
FAS BMS
SC
FF
PF
SEF
REF
FM200
SD
AHU
FFS
UPS
Sliding Door
Apron Lights
PSCH
ESB
ELP
EPP
VSD
Chillers
CRACU
AHU
Boilers
FANS
AFTNNetwork
HVTS
BMS
Active Flight InformationSeasonal Flight InformationUsage & Equipment StatusResource AllocationBilling Information
Web Service
Web Site
CCTV
SECURITYSYSTEM
IVRIVR
PhoneNetwork
VoIP
CDM
SLOT
CDM
SLO
TFI
DS
MOBILE APPs
INTERNET
Mobile App. Stores
Active flight Management SystemAFMSAirport Operation DatabaseAODBBaggage Handling SystemBHSBuilding Management SystemBMSBaggage Reconciliation SystemBRSCollaborative Decision MakingCDMCar Park SystemCPSCommon Use Pass. Processing SystemCUPPSCommon Use Self ServiceCUSSCommon Use Terminal EquipmentCUTECommon Use Pass. Processing SystemCUPPSEnterprise Resource PlanningERP
Flight Information Display SystemFIDS
Gate Operating SystemGOS
Knowledge Base Management SystemKBMSPublic Announce SystemPAS
Sitatex IATA ParserSIPASLOT ApplicationSLOT
System DescriptionAbbr.
Fire Alarm SystemFAS
Lifts, Escalators and WalkwaysHVTS
Self Boarding GateSBG
Future: Multiple Airline Connection
Integrated Aircraft Stand System
GISGIS
All System servers will be connected to the Master Clock
Note 2
GIS can answer virtually any question that involves location by incorporating the airport’s spatial data into a single, spatially consistent database.
Note 1
Geographical Information SystemGIS
Hotel - Train & Bus StationsFI
DS
FIDS
Performance Information
DIGITAL SIGNAGE
Media Streaming
October 2016 28
Modernization and Efficiency with TAV IT Solutions
• Siloed and
Application Modernization
Slow Business Responsiveness
Complex Screens
Costly Non-Standard Platforms
Manual Processes
SMART Automatization
Intuitive Access
Rich Interoperability
Efficient Platforms
AODB
Fast Response to Business Needs
User Friendly Screens
Aviation Standards Based Platforms
New Shared Platform & Virtualization
AOS SOLUTIONS
IB
Reduced Cost
Mobile & Web Access
Insights Based on Advanced Analytics
Increasing Maintenance Costs
October 2016 29
Centralized Multi-Airport Management
Multi-Airport Management
Strategic Management
Smart Mobile
CMS
ERP Services
AODB
Slot
E-Gates
Self Service
Information Kiosk
TAV IT Centralized and
Consolidated Management Information
System (MIS)
Smarter Airports
TAV IT serves multi-airport organizations to provide integrated business processes across multi airports to perform seamless operations to bring financial, operational and business benefits with its vast experience, advanced products and specialized services
CDM
October 2016 30
AODB CMS MIS
Smart Mobile
ERP
Control Center
Unify and standardize all airports infrastructure, processes, systems and operation with TAV IT Products and Services
Turnkey solutions including design, implementation, test, commissioning, ORAT (Operational Readiness and Airport Transfer) and 24/7 operation Standardized and Manageable multi-airport smart environment can be achieved quickly with centralized TAV IT Products and Services together with its vast experience
Centralized Integrations
Centralized Multi-Airport Management
October 2016 31
Centralized Multi-Airport Management Integrated and Automized Billing and Invoicing
AODB
BMS
BRIDGE
CMS
EPOS
ERP
INVOICE
RMS
MAXIMO
Service UsagesPBB400HzPCAPW
Resource UsagesStandGateCheck-in
Generated RevenueRetailsRestaurantsShopsCar Park
ConsumptionsPowerWater
Revenue ItemsPAXLandingTake offServices
Work ordersReplacementsRepairSpare partsMan power
CustomersContracts
Tariffs
Flight InformationServices
Calculated Revenue
October 2016 32
Smart Airport
Provides smart solutions to optimize passenger traffic
Improve passenger satisfaction Utilize airport resources optimally Automated and self-service processes will reduce queues Create opportunities to increase income
* By 2020, 80% of global passengers will be offered a Secure Fast Travel experience
CUSS Kiosk
Bag Drop
Information Kiosk
Self Service Boarding Gates
CCTV & Access Control
Travel Document Authorization System
Queue Management System
Touch Screen Satisfaction Surveys
Smart Mobile
Airport/Terminal Management Systems
October 2016 33
TAV IT Commercial off-the-shelf Products
AODB – Airport Operational Database FIDS – Flight Information Display System RMS – Resource Managemenr System IB – Information Broker SCMS – Slot Coordination and Management
System CDM – Collaborative Decision Making CMS – Commercial Management System CATS – CUTE/CUPPS Automation System PIS – Passenger Information System, Info Kiosks CAFI – Catch Actual Flight Information SIPA – IATA Type-B Message Parser SHRIKE – Application Monitoring and
Management System BRS – Baggage Reconciliation System FB/LB – First Bag / Last Bag (Baggage Input
Console) CUPPS – Common Used Passenger Processing
System VIP/CIP Reservation Suite EAGLE - Lost and Found
TAV MIS – Management Information System TAV Mobile KKIA Mobile TAV Smartzone with iBeacons MED Airport Mobile App HAVAS Mobile The Gate News Port TAV Annual Reports Mobile TAV Investor Relations Mobile App IMS – Infrastructure Monitoring System CAS – Cloud Automation System MPS – Meeting Point System TaBi – Operation Center Ticketing and Follow-up System SEC – Security roster planning system CRMS – Customs’ Record Managemt System Flight Info – Flight Information for Hotels, Teletex and other
locations
October 2016 34
Modernization and Efficiency with IT Centralization
October 2016 35
Aviation Industry IT Challenges
IT Return on Investment Aviation Know-how Sustainability Capacity & Resource Management Governance Innovation Business Strategy
October 2016 36
Governance
Centralized Organization Structure
Service Delivery & Support
Structure
Technology Vision
Centralized IT Management
ORGANIZATIONAL CENTRALIZATION ADMINISTRATION TECHNOLOGY
Project Management
Service Level Agreements
Product Development and Deployment
Technology Planning, Budgeting, Project Prioritization
Internet / Intranet
Data Management and Reporting
Server Monitoring, Capacity Planning and Network Security
Application Management
Enterprise and non-Enterprise Wide Projects
October 2016 37
Centralized IT Management
TAV IT’s elements of
centralized operation
Multi-tasking and Multi-talented Human Resources
Integrated and Centralized IT Systems
Standardized and Centralized Project Management Approach Multi Airport Products
October 2016 38
Centralized IT Management
TAV IT applies centralized approach on IT Systems and Operation and Maintenance services
October 2016 39
Centralized IT Operation & Maintenance
Istanbul Ankara Izmir
Bodrum Gazipasa Kayseri K.Maras Batman
Van Erzincan
Elazig Gaziantep Adiyaman
Tbilisi Batumi
Abu Dhabi Skopje Ohrid
Enfidha Monastir Medina
Dammam Riyadh Tokat
Siirt Kocaeli
31 Airports
(165mpax)
250 Systems
4.200 FIDS
Monitors
800+ Servers
11.000+ WKS
4.500+ Users
78 Vendors
50.000+ Active
Network Ports
6.000 km Copper Cable
Exchange LYNC SCCM IMS ITPA BES SQL WSUS Hardware
October 2016 40
CUTE / CUPPS / CUSS / BRS
AODB, RMS, FIDS, GOS
Back Office Systems
Database Management
Systems
Infrastructure Monitoring
Systems
Aviation Systems
Virtualization Solutions
Network Management
Systems
28 Domain Controller Servers
More than 4.500 Users
Disaster Recovery
Database Security
Systems Availability
Systems Utilization Designing,
Installation Virtual Platforms
Centralized Firewall Management
Cloud Management
Log Management
ICT
Centralized ICT Services
October 2016 41
Centralized Product Development
Products
AODB Airport Operational Database
FIDS Flight Information Display System
RMS
IB
CDM
SCMS
SIPA
Resource Management System
Information Broker
Collaborative Decision Making
Slot Coordination and Management System
IATA Type-B Message Parser
PIS Passenger Information System
TAV Mobile
MED Mobile iOS and Android Mobile Apps
Riyadh Mobile
Smart Zone
MIS
CAFI
SHRIKE
iOS and Android Mobile Apps
Mobile application with iBeacon technology
Management Information System
Catch Actual Flight Information
System Monitoring and Management Application
VIP & CIP VIP & CIP Operation and Reservation Suite
EAGLE Lost & Found System CUPPS Common Use Passenger Processing System (Dev.)
IMS Infrastructure Monitoring System
BRS Baggage Reconciliation System (Dev.)
iOS, Android, Windows and BB Mobile Apps Multi-airport functionalities in
order to support Centralization approach on Airport IT • Smaller footprint on IT
Infrastructure • Lower maintenance costs • Higher accessibility • Lower operational costs • Centralized operation
management • Lower integration efforts
and costs
October 2016 42
Centralized Enterprise Resource Planning System (ERP)
Business Process Reengineering
Analysis and ERP Implementation
Custom Application Development and Quality Assurance
Support and Maintanence of TAV Group ERP Systems
Main Functionalities of ERP Team
October 2016 43
TAV 10% Non 0% TAV
40% Non TAV
60% Non TAV
58% TAV 42%
TAV 58
TAV 57
Non TAV 11
TAV 60
Non TAV 12
TUNISIA Project Count : 3
MEDINAH Project Count : 6
ANKARA Project Count : 3
IZMIR Project Count : 1
ISTANBUL Project Count : 22
BODRUM Project Count : 1
MACEDONIA Project Count : 1
RIYADH Project Count : 5
ABU DHABI Project Count : 2
TAV INSAAT(IST) Project Count : 2
GAZIPASA Project Count : 1
GEORGIA Project Count : 3
BTA Project Count : 1
Key Figures
October 2016 44
Centralized Project Management Office Structure
Project 1 Project 2 Project 3 Project N
Structure Governance Processes
Project 1
I P E M&C C
Project 2 Project 3
I P E M&C C I P E M&C C
DEMAND MANAGEMET (Projects identified, prioritizied,
and budgeted)
PORTFOLIO MANAGEMENT (Portfolio defined, aligned,
monitored & controlled)
PROJECT MANAGEMENT (Project initiated, planned, executed,
monitored & controlled, closed)
PRIORITIZIATION SEQUENCING
IMPLEMENTATION
ENTERPRISE VALUE REALIZED
CAPABILITIES DELIVERED
October 2016 45
Functions of Centralized Project Management Office
Project / Program Delivery Management
Portfolio Management
Governance and Performance Management
Administration & Support
Knowledge Management
Strategic Planning
Executive Reporting
October 2016 46
Result
October 2016 47
Industry Benchmark Shows IT Spending at Airports Worldwide Grows Faster than Revenue
Source: Airport IT Trends Survey, 2015, Airline Business / SITA / Airports Council International
1.1% of total Revenue
TAV
October 2016 48