OC 2-1-1 Presentation at Off The Streets Oct 15th Event

CONNECT • COLLABORATE • INFORM

Denise VossSr. Manager, Development & Sponsorship

October 15, 2015

2-1-1 Orange CountyCelebrating housing people through

partnerships


Who is 2-1-1 Orange County?A VITAL COMMUNITY RESOURCE

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We understand…


I don’t know what to do;

Where to go.

I lost my job

and don’t

have money

for food.

I don’t have a place to stay

tonight!I’m on a

fixed

income


ConnectConnected vulnerable

individuals and families to the resources they need

People· Handled over 71,900 requests for help from those in need; of these, 3,000+ requests for help were from veteran households

· 150,000+ referrals

· 300+ total households given support with their CalFresh applications and obtained benefits

· 186,300+ online searches through our website

CollaborateFacilitated collaboration between

agencies, Funders, and the community to direct resources to

where they are needed most

Regional Impact· Partnered with 1,100+ agencies, funders, and County departments

· Led programs to enhance community capacity, including Coordinated Entry

· Supported training and operational efficiency, including: a) HUD grant applications, b) Homeless bed inventory database

InformServed as the community’s

primary source of health and human services information to

support critical decision-making

Data

· Provided data and analysis to policy makers, funders, institutions

· Assisted agencies with grants

· Coordinated the annual Point-in- Time Count of OC’s homeless

· Conducted research to:· Identified at-risk and underserved; Detected hidden needs; Provided gaps analyses; Improved financial efficiencies

Organization/Community Services:Cool Centers/ZonesDisaster ServicesDonationsGeneral Information ServicesHoliday ProgramsLibrary ServicesOccupational/Professional Assoc.Organizational DevelopmentSenior CentersVolunteersVoting Registration

Criminal Justice & Legal Services:Child AbuseChild Custody AssistanceChild SupportCourts/Probation SystemElder AbuseImmigration/CitizenshipLabor Boards/Fair EmploymentLaw EnforcementLegal AssistanceRestraining OrdersTax Preparation AssistanceTennant/Landlord Rights

Healthcare:Eye CareInsuranceMobile Health CenterBreast ExaminationsDental HealthDevelopmental AssessmentDiabetesEmergency Medical CareImmunizationsObesityPaternity/Drug TestingPrescription ExpenseSafely Surrender BabySpeech TherapySubstance Abuse Therapy

Basic Needs:Baby FormulaBathing FacilitiesBus & Gas VoucherClothingDiapersDomestic Violence ShelterEmergency ShelterFoodHousehold Furniture/LinensHousingHygieneMotel VouchersRent AssistanceResidential Drug TreatmentSober LivingTemporary Financial AidTransitional ShelterTransportationUtilities

Education:Education ProgramsHomeless Student TransportationPreschoolSchool ReadinessSchool SuppliesTutoring

Individual &Family Life:Adoption/Foster CareBurial ArrangementsChildcareEmancipation ServicesFamily-Based ServicesIndividual and Family SupportMentoring ProgramsParenting EducationParks & Recreation ServicesSupport Groups

Environmental Quality:Animal ServicesChild Passenger Safety & SeatsEnvironmental Protection/MaintenanceVector Control

Consumer Services:Business LicenseConsumer Complaints/AssistanceCredit CounselingLicenses and Certificates

Income Security:Food StampsIncome Maintenance ProgramsIn-Home Supportive ServicesMediCal/MediCareSocial SecurityTraining/Employment ServicesUnemployment/State DisabilityVeterans Benefits

Mental Healthcare & Counseling:Crisis InterventionHotlineAnger ManagementCounselingMental Health Care Facilities

Service Categories


Who do Serve?• 71,000+ requests for help last year• >45% for basic needs • 52% are households with children• 92.7% of 211 callers have

extremely low-to-no income (HUD's 2015 household income limits).

• 4.7% of our calls come from HB


32256, 93%

2399; 7%

FY14/15 Met vs Unmet Need: Hous-ing/Shelter

# of Met Needs (resources available)# of Unmet Needs

How do we Serve our Clients?• Phone• In-person• Online • Guided search• Key word search• Email

• Collaboration• Informing on data trends, gaps, needs in services

CONNECT • COLLABORATE • INFORMCONNECT • COLLABORATE • INFORM

www.211oc.org


Providing efficiencies in the OC system of care


OC 2-1-1 Presentation at Off The Streets Oct 15th Event

Government & Nonprofit

Transcript of OC 2-1-1 Presentation at Off The Streets Oct 15th Event