NTRglobal - Professional Services
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8/7/2019 NTRglobal - Professional Services
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Integration
Our team delivers rapid integration with your
existing business systems, so you leverage
your current investments while maximizing
the efficiency of your IT operation. Our
easy integrations eliminate the complexityand overhead associated with traditional
integration solutions so the cost to you is
minimal.
Training
We offer a variety of educational services
driven by business objectives which range
from 3-hour live online workshops to 3-day
highly customized onsite trainings that
effectively teach users how to use automation
and best practices to fully leverage NTRglobal
functionality.
Custom Development
NTRglobal technology is highly customizable
and easy to integrate with your third-party
applications. Its API architecture enables fast
integration of our features with your software.
Our customizations bring you maximumflexibility by bringing all the functionality you
need into one dynamic workflow.
Workflow Consulting
Taking your business objectives as a point
of departure, we evaluate your IT processes
to determine how our business tools can
enhance your particular workflows and
maximize productivity. We then design and
implement a service strategy based on best
practices for fast deployment across your IT
infrastructure.
About NTRglobal
SaaS IT Management and Remote»
Support Providers Since 2000
Flexible, Modular Solutions»
Ease of Implementation»
Simplify Complex Processes»
Multiple OS Support for Windows,»
Mac, Linux and Mobile Devices
Globally Distributed Data Centers»
API Architecture»
Integration with Hundreds of Apps»
ITIL Compliance»
Designed for Growing Businesses»
Enterprise-Grade Security»
www.ntrglobal.com
Professional Services
Get the Most Out of Your Investment
NTRglobal offers a range of training, customization and integration
services designed to help you enhance service delivery, optimize
workflows and simplify management of your IT infrastructure.
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Integration Services
Services Package Use Case
Session initiation and customer contact
options, end-user interface and web
publishing customization
Login and authorization process integration
with LDAP or autologin routine configuration
Telephony integration with PBX systems
to exchange agent state, availability and
routing information
Integration with third-party applications (Help
Desk, ERP, billing, etc.) and databases
to exchange data during or after support
sessions
Basic/Standard Integration
LDAP Integration
CTI Integration
Application Integration
Optimize support operations with operator-
or customer-facing application options
Manage credentials and authentication
through LDAP
Create links for automatic login
Use web service events and triggers to
synchronize agent state and availability
between NTRglobal applications and
telephone channels
Seamlessly integrate NTRglobal applications
into the current workflow by interacting with
installed, support-related systems
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Customization Services
Services Package Use Case
Easy access to NTRglobal services and
resources from any third-party application
RESTful API or predefined widget
Easy integration with any application
RESTful API to access unattended remote
devices from any application (Asset
Management, ITSM, etc.)
RESTful API to integrate HTML Chat into
any web application or platform
Combine data or functionality from two
or more external sources to create a
new service with NTRglobal’s powerful
middleware
API
Remote Desktop
Remote Access
Chat
Mashup
Integrate any of our features or modules into
your application, such as Remote Desktop,
Remote Access or Live Chat
Start a remote desktop session from within
an application (BMC Remedy, SFDC, MSCRM) and store session details
Remotely access unattended devices from
a list of assets in any asset management
system or from within a ticket in any Help
Desk application
Add Chat to your multi-domain support
center or integrate into Facebook
Store runtime data from NTR products in
external systems such as CRM, Help Desk
or Asset Management application
“ Since we integratedSupport Ultimate into oursoftware, we have beenable to reduce supportcosts, improve customerretention and provide
unbeatable service.
”Head of Customer Care and IB Sales
Sage Sesam
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Training Services
Consulting Services
Services
Services
Package
Package Use Case
Product administrators and users are trained
in best practices and efficient use of NTR
products to bring fastest ROI
Evaluation of your current IT processes and
development of an action plan to address
company-specific challenges
NTR Academy Product Training
Workflow and Process
Consulting
Development and implementation of
strategies that accomplish business
objectives
Three hours of in-depth training with our
experts on product usage and application
configuration
Online Training
NTRglobal engineers develop customized
solutions that meet specific support-
operation needs
Custom Development Delivery of highly customized, flexible
solutions tailored to meet the the client’s
specific organizational needs
Highly customized, 1-3 day onsite training
workshops for teams and administrators that
focus on individual needs and workflows
Onsite Training
Customer-hosted and NTRglobal-managed
hardware appliance that delivers the same
continual updates as our SaaS platform;
can support up to 50 concurrent users
NTR Appliance Designed for small to midsize businesses,
particularly those with 24/7 operations,
strict security requirements and up to
50 concurrent users
Implementation of a dedicated, NTRglobal-
managed SaaS platform for client’s
exclusive use; can support large numbers of
concurrent users
VIP SaaS Platform Add Chat to your multi-domain support
center or integrate into Facebook
04.2011
Torres Diagonal Litoral
Josep Pla, 2 - Building B3, 1st Floor
08019 Barcelona - Spain
Tel.: +34 93 445 0700
www.ntrglobal.com
4455 LBJ Freeway, Suite 1080
Dallas, TX 75244 - United States
264, rue du Faubourg
St Honoré, 75008 Paris - France
Bergheimer Str. 126
69115 Heidelberg - Germany