November-December Lines of Communication newsletter

of CommunicationCelebrate teens | 4 Nominate a teen volunteer for our Making a Difference Awards!

Santa visits | 5 Santa Claus will visit select branches on Saturdays in December.

Calendar sales | 15 Buy a Calendar of Dreams for your chance to win.

Linesof Communication

November/December 2012 Volume 28 • Number 6

we cantrust

A partner

The Saso family near their home in Delmar.

Low fixed rates Lock in your limited time low rate and enjoy unique withdrawal periods of up to four years and loan limits up to $200,000.**

Minimal closing costs Get your refi with low closing costs and no escrow. We even pay for the appraisal!

Fast and easy closing Our Home Equity Loans feature same-day approval with no branch visit needed to close the loan.

No pre-payment penalty Pay off the loan at any time with no fees.

5-year term at 2.99%APR* 10-year term at 2.99%APR* 15-year term at 3.24%APR* 20-year term at 4.99%APR*

Take advantage of this LIMITED TIME OFFER. Pay off your mortgage with a low fixed rate Home Equity Loan! Save time and money. Plus, you can draw cash as you need it over the first four years.**

*Annual Percentage Rate. Mortgages in New York State only. All Line-of-Credit loans require a minimum initial advance of $5,000 and a minimum limit of $10,000. The rate quoted is based on a loan-to-value up to 70% in first mortgage position. Other rates/terms available. Sample payment for 2.99% Annual Percentage Rate for 5 years is $17.97 per $1,000. Sample payment for 2.99% Annual Percentage Rate for 10 years is $9.65 per $1,000. Sample payment for 3.24% Annual Percentage Rate for 15 years is $7.02 per $1,000. Sample payment for 4.99% Annual Percentage Rate for 20 years is $6.59 per $1,000. Rates were effective 11/1/12 and are subject to change without notice. New York State Mortgage Tax and county filing fee will apply. Additional closing costs may apply. Credit Union membership required. CAP COM FCU NMLS Identifier: 401261. **If credit qualified.

• Call (518) 458-2195 ext. 2924 • Apply online at www.capcomfcu.org• Visit a convenient branch

Apply online 24/7

Apply today!

Trust is at the heart of our relationship with you and every CAP COM member. You trust us to provide award-winning customer service, great products, unique programs and leading-edge Web and Mobile Banking tools. As you’ll read in this issue, we are meeting − and often exceeding − your expectations. Just ask Kathy Saso, of Delmar. Kathy’s kids joined our School Banking Program and soon made the wise choice to switch all their finances to CAP COM. She tells us on Page 8: “This is the first time in many years we have a financial partner we can trust.” You’ll find our School Banking Program in more than 70 Capital Region elementary schools. We are teaching kids the value of saving by helping them make deposits in the classroom. As you’ll read on Page 2, lessons in saving are an important and too often overlooked part of childhood education. CAP COM is a trusted family and community partner in towns and cities across the Capital Region. Our work goes well beyond the walls of our branches. The CAP COM Cares Foundation and our dedicated volunteers continually raise the bar, as demonstrated at Albany’s Strides event in October. As part of our 17th year of sponsoring and supporting Strides, we rallied 550 Strides team members and raised nearly $30,000 to support breast cancer research. Read more and see photos on Page 14. We are a financial partner you can trust, a community partner who truly cares, and a Credit Union that makes a difference.

Sincerely,

Paula A. Stopera

President/CEO

November/December ‘12 | 1

President/CEO’s Message

15 | Buy your Calendar of DreamsBuy a $25 Calendar of Dreams for your chance to win money everyday and help support Capital Region families in need.

LINEScontents

Lines of Communication is published bimonthly exclusively for CAP COM Federal Credit Union members.

MELISSA CLEMENT Director of Strategic Marketing

and Innovation

PETER DIDIO Marketing Manager

JIM O’CONNELL Marketing Specialist

DEBORAH COLLINS-RAPP Marketing Specialist

ELI FANNING Editor

LAURA REYNOLDS Designer

WILLOW DANNIBLE Marketing Associate

The Supervisory Committee is the members’ representative. Please address any situations you feel were not handled to your satisfaction by the Credit Union to: Supervisory Committee, P.O. Box 11279, Albany, NY 12211-0279.

2 Early lessons Teaching kids to save.

3 College Bound Tips for the fall and winter.

4 Making a Difference Nominate a teen today.

5 Santa’s schedule Meet Santa at our branches.

6 Education and notices News you can use to avoid fraud.

7 In the spotlight Honoring top employees.

8 A partner we can trust Kathy Saso started with School Banking and found much more.

10 Your first home Talk with our Mortgage Experts. PLUS: Low-rate Auto Loans.

11 Remote Deposit Your guide to our new App.

12 CAP COM Financial Tips for investing in a low rate environment.

14 Our Foundation Hundreds walk at Strides. PLUS: Calendar of Dreams.

16 Web Banking Improvements coming soon.

Low fixed rates Lock in your limited time low rate and enjoy unique withdrawal periods of up to four years and loan limits up to $200,000.**

Minimal closing costs Get your refi with low closing costs and no escrow. We even pay for the appraisal!

Fast and easy closing Our Home Equity Loans feature same-day approval with no branch visit needed to close the loan.

No pre-payment penalty Pay off the loan at any time with no fees.

WE ARE A FINANCIAL PARTNERYOU CAN TRUST.

2 | November/December ‘12

CAP COM’s Purchase Rewards Program features online and in-store discounts at popular national retailers. Access Rewards with our Mobile Banking Apps and on your Connect-24 Home Page! Add Purchase Rewards to your CAP COM VISA® Debit Card in Connect-24 and Mobile Banking by selecting offers. Then, use your Debit Card at checkout to activate discount offers. Purchase Rewards discounts are not applied at checkout, they are deposited to your account the month after your purchase.

Please read Purchase Reward offer details within Connect-24 for offer redemption information. To see redeemed offers or the total value of redeemed offers please visit the rewards summary page in Connect -24. Personal information will not be shared with retailers.

Bound Accountants are known for giving good advice. That holds true in a recent survey commissioned by the American Institute of CPAs. The survey showed that although 81 percent of parents talk with children about managing money wisely, the topic ranked below several other lessons like good manners. The survey indicated that the first conversation about money occurs, on average, at age 10. That is too late, said Ernie Almonte, vice chair of the American Institute of CPAs National Financial Literacy Commission. “Dollars and cents should get the same attention as please and thank you at home. Financial education builds critical skills that help put life goals within reach, ” Almonte said.

Here are The National Financial Literacy Commission’s tips for parents: Start early: Require children to save birthday cash or money from afterschool jobs. Use allowance to pay for items such as toys. Speak in their terms. A child will likely want money to buy a game or a bike or to have money for a night out with friends. Create teachable moments to show them how a savings account with compounding interest can pay off for long-term goals like college. Have conversations: During dinner, talk about where the family might cut back to save for a big purchase such as a vacation. Show them your pay stub and talk about taxes and saving for retirement.

Partnering with more than 70 Capital Region elementary schools to teach kids to save by making deposits in the classroom. • Call (518) 458-2195 ext. 4656 or send an e-mail to [email protected].• Visit www.capcomfcu.org.• Ask at any branch location.

Tips for teaching kids to save

$chool Banking®

Dr. Dean Skarlis www.collegeadvisorny.com

Bound COLLEGE

FAFSA Workshop Parents learn about FAFSA financial aid forms.

Dollars and Sense: Young Adult Money Management Get ready to laugh and learn as comedian and financial blogger, Colin Ryan, entertains and educates students age 15-25 in this fun money management workshop!

Tuesday, Jan. 8 | 6:30-8:30 p.m. Doors open at 6:15 p.m. Albany Marriott, 189 Wolf Road

Workshops held at the same time in separate ballrooms. Sign up at www.capcomfcu.org/workshops.

Set up a free consultation today!

Ryan Chenot, Certified College Planning Specialist (518) 458-2195 ext. 3170 [email protected]

Kim Donah, Certified College Planning Specialist (518) 458-2195 ext. 3106 [email protected]


Q&Awith The College Advisor of New YorkDr. Dean Skarlis is President and founder of The College Advisor of New York. CAP COM has partnered with The College Advisor to offer members reduced rates for in-depth college counseling services such as one-on-one essay coaching, college selection and interview preparation.

Q: Dr. Skarlis, what should high school juniors and seniors do during the late fall and early winter to prepare for college?

A: High school juniors usually take the PSAT in October. After that, students should take the most challenging courses they can and work hard to succeed.

Families should also begin to research colleges and look into financial resources. Parents should assess affordability and talk to their kids about what they can realistically afford. By January, students should prepare for the SAT or ACT. High school seniors seeking early admission will submit applications in November. Others should be preparing applications for regular deadlines that range from Jan. 1 to about Feb. 15. Be sure to have transcripts sent from your high school to colleges and visit colleges that have sent enrollment invitations. Don’t forget: File FAFSA forms by Feb.1.

RyanKim


2013 Awards* First Place $1,000 Second Place $500 Third Place $300

Nominate a teen Nominations can be made by a parent, grandparent, teacher or friend; or teens can nominate themselves.

Nomination packets should include: • A letter explaining how the nominee is making a difference in the community. Include the nominee’s full name and contact information and the nominee’s role within a community service organization.

• Send in a signed verification form along with your letter. Find the forms online at www.capcomfcu.org/scholarships.

Mail nomination packets to: CAP COM Federal Credit Union Attn: Danielle Sprague 18 Computer Drive East Albany, NY 12205

Entries must be received by Friday, Feb. 1, 2013.

We will announce the winners at our Annual Meeting next spring. For more information, contact Danielle Sprague at (518) 458-2195 ext. 3032 or e-mail [email protected].

Our Making a Difference Awards are given each year to local middle and high school students for outstanding commitment to community service and volunteering. The awards celebrate teen members who embody the credit union philosophy of “people helping people.”

2012 Making a Difference award winners: Mary Bonneau, Jared Goldsmith and Haley Korn.

*Award money will be deposited into an 18-month CertifiKID in the winner’s name. Penalties may be issued for early withdrawals. CCFCU and subsidiary employees, volunteers and their families are not eligible.


CalendarYouth

Visit select CAP COM branches on Saturdays in December from 9 a.m. to noon to meet Santa Claus.

Each family gets a free photo magnet during their visit.

Reservations are not required.

Santa at CAP COM Main Office - Saturday, Dec. 1 Brunswick Branch - Saturday, Dec. 8 Clifton Park Branch - Saturday, Dec. 15 Latham Branch - Saturday, Dec. 22

Contact Marketing Associate Willow Dannible at (518) 458-2195 ext. 3635 for more details.

Kids meet Santa!

December Great GradesSM

Kids in grades K to 12 can earn $10 for every report card!* The deadline for 1st quarter report card submissions is Saturday, Dec. 1. Please submit report card copies with your child’s name.

Making Great Grades submissions• Bring a copy to any branch location.• Scan report cards and e-mail to [email protected].• Fax a copy to (518) 435-7224.• Mail a copy to: CAP COM FCU – Attn: Great Grades 18 Computer Drive East, Albany, NY 12205• Children in our School Banking Program can include a copy in a sealed envelope on School Banking days.

January Winter Reading Program Read up to five books between Jan. 1 and March 30 and earn up to $15 ($3 per book).* The program is for CAP COM members age 4 to 17. Discover more at www.capcomfcu.org or call (518) 458-2195.

February Making a Difference Awards For teens 13-17 who volunteer. Parents, teachers friends can make nominations by Feb. 1. See Page 4.

Art Goedeke Scholarship The $2,000 Art Goedeke Memorial Scholarship is for a CAP COM member age 25 or younger who is pursuing an undergraduate degree in computer science or information technology.

Award is based on a prepared essay submitted by Feb. 1, 2013.

Discover more today! • www.capcomfcu.org/scholarships • Call Youth Program Coordinator Danielle Sprague at (518) 458-2195 ext. 3032

*See website or ask an associate for additional details, current rates and disclosure information.

Ryan and Tyler Trahan, of Brunswick.


>>>EducationIMPORTANT NEWS AND INFORMATION FROM CAP COM

Elder abuse can be physical, psychological or financial. And, it often goes unreported. Caretakers, financial representatives, and others who recognize the signs of elder abuse should take action.

Common signs of elder abuse • Large account withdrawals or sudden changes in banking practices. • Withdrawals made for no clear reason from share savings or share certificates, despite penalties. • Relatives or caregivers who seem overly concerned about the elder’s finances. A new, often much younger “best friend,” who becomes overly involved in the elder’s life. • Abrupt financial or estate planning changes with no clear reason.

Contact our Risk Management Team at (518) 458-2195 ext. 2200 if you see financial signs of elder abuse. Or, call the New York State Department of Social Services and Adult Protective Services at 1-800-342-3009 and choose option 6.

CAP COM and Falcon Fraud Protection work together to help keep your CAP COM VISA® Debit and Credit Cards safe. Falcon is a premier fraud protection service that monitors card activity. If Falcon detects suspicious purchases, an analyst may call to verify activity. The Falcon analyst will verify your identity but will never ask for a full Social Security Number, Account Number, or three-digit code on the back of the card. If Falcon is unable to verify suspicious purchases with you, new card purchases may be temporarily blocked. “Card fraud is an ever-present threat. We strive to assure members are protected,” said Julie Hughes, Director of Risk Management. Falcon analysts will never contact you via e-mail or text message. Before responding, you can ask to verify the Falcon request with CAP COM. Call (518) 458-2195 and ask for a Risk Management Representative.

Falcon Fraud Protection

Membership Notification of Abuse and ActionAbuse can involve any Credit Union employee, volunteer or member. Should an abusive action occur on Credit Union property, the Credit Union may suspend the services of any party involved. As defined by the Credit Union Board of Directors, abuse includes but is not limited to: physical abuse, verbal abuse, harassment, physical damage to Credit Union property, or physical

damage to the property of an employee or volunteer. In addition, if a member causes a financial loss or is knowingly involved in a fraudulent or otherwise illegal transaction, the Credit Union retains the right to suspend services. Should any action be taken, written correspondence will be sent to the individual’s address of record.

>>>Notice


In September, CAP COM recognized employees with TOP Awards for outstanding efforts in support of members and fellow employees.

TOP Service Brendan McCoy Member Service Associate Main Office 3 years of service

TOP Support Maria Smirensky Benefits Coordinator Main Office 1 year of service

TOP Sales Alysia Miller Member Service Specialist Glenmont Branch 4 years of service

Phil Parisi Mortgage Originator Homeowners Advantage 6 months of service

Leadership Awards MaryBeth Webster Manager of Lending Support Main Office 11 years of service

Dan Fruscio Member Service Sales Specialist Main Office 5 years of service

Amber Alvey Member Service Specialist Main Branch 10 years of service

spotlightIn the

NOVEMBER Tuesday, Nov. 6 Most branches open late at 8:45 a.m. due to company-wide staff training. Exceptions include: Latham Branch at 8:30 a.m. Glenmont and North Greenbush Branches at 9 a.m. Glens Falls Branch at 9:30 a.m.

Monday, Nov. 12 Closed for Veterans Day

Wednesday, Nov. 21 Drive thrus open until 5:30 p.m.

Thursday, Nov. 22 Closed for Thanksgiving Day

Calendar

IMPORTANT NEWS AND INFORMATION FROM CAP COM

Dan

Brendan

Maria Alysia AmberPhil

MaryBeth

Credit Union DECEMBER Tuesday, Dec. 4 Branches close at 4 p.m. for company-wide staff training. Glens Falls Branch will close at 3:30 p.m. Contact Center closes at regular time at 4:30 p.m.

Dec. 17 - 22: Special Extended Hours Drive thrus open until 6 p.m. from Dec. 17 - 21. Saturday, Dec. 22: Branches open late until 1:30 p.m.

Monday, Dec. 24 Drive thrus open at 7:30 a.m. Branches close at 1:30 p.m.

Tuesday, Dec. 25 Closed for Christmas

Monday, Dec. 31 All branches and drive thrus close at 4:30 p.m.

JANUARY Tuesday, Jan. 1 Closed for New Year’s Day


“Our daughters opened School Banking accounts at St. Thomas the Apostle School in Delmar. One day we stopped by the Glenmont Branch to make a deposit. The Branch Associate was so friendly and helpful that we decided to open a Checking Account.

After that, we moved all our accounts and pursued loan refinancing. We opened Checking and Savings Accounts, and refinanced our Auto Loan.* Now, we are in the process of refinancing our Mortgage.**

All of the people we have worked with have been professional, friendly and helpful, and the rates have been the best around. This is the first time in many years that we have a financial partner we can trust.”

- CAP COM Member Kathy Saso, of Delmar

* CAP COM membership is required for all Auto Loans. **Mortgage products are offered by our Mortgage Team, Homeowners Advantage, which is an independently incorporated subsidiary of CAP COM FCU. Mortgages in New York State only. Home loan interest may be tax deductible. Consult your tax professional about deductibility in your situation. Licensed Mortgage Banker - NYS Dept. of Financial Services. CCFCUF NMLS Identifier: 290363. CAP COM FCU NMLS Identifier: 401261. Principal Address: 453 New Karner Road, Albany NY 12205.


The Saso family near their home in Delmar. Kiyo, Emiko, Kathy and Yasuo sit with dog, Kala.

Your story is our storyWe want to hear your story! CAP COM believes that our member stories give us a first-hand account of how we benefit every member, every time, every day.

Whenever possible, we hope to share many of your great stories in our newsletters, television ads and marketing materials. Real people, real families and real lives.

Was it great service from an Associate or Car Buying Expert? Maybe it was a new Home Loan or refi? Whatever it may be, we want you to hear your story!

Visit www.capcomfcu.org/story to submit your CAP COM story.


Wow! 1.99%APR*

CAP COM has extended its limited time low rate of 1.99%APR* for Auto Loans up to five years. That’s a 1.99%APR fixed rate on vehicles with model years from 2009 to 2013.

on new or used cars for up to five years!

Car Buyers Helpline is an independently incorporated subsidiary of CAP COM Federal Credit Union. Credit Union membership required for loan disbursal.* Annual Percentage Rate. Rate available on new loans only and not on existing CAP COM Auto Loans. All rates quoted are for individuals with excellent credit who select our Automatic Payment Plan and higher rates may apply. Individuals with less than excellent credit and/or who do not select our Automatic Payment Plan may be offered a higher rate. Rates are accurate as of 11/1/12 and are subject to change without notice. Visit our website or contact us for rates and terms.

Our Car Buying Experts can find your car, negotiate the best price and secure the best trade-in value. Just call and ask, we’ll take care of everything. Apply today!

• Online 24/7 at www.capcomfcu.org• Call (518) 458-2195 ext. 2924• Visit any branch

firstYourhome

Our trusted Licensed Mortgage Experts deliver peace of mind. Choose from a variety of Mortgage options with features including:

• No PMI on select Mortgages. • Little or no closing costs or down payments. • Local origination, underwriting and servicing.*

Apply in person, online or in 15 minutes by phone! • (518) 458-2195 or (800) 468-5500 ext. 2920 • www.capcomfcu.org • Visit any branch

*While many of our Mortgage products are serviced locally there may be instances where this is not the case. Our mortgage experts can provide you with information regarding the servicing of your particular loan. Mortgage products are offered by our Mortgage Team, Homeowners Advantage, which is an independently incorporated subsidiary of CAP COM FCU. Mortgages in New York State only. Home loan interest may be tax deductible. Consult your tax professional about deductibility in your situation. Licensed Mortgage Banker - NYS Dept. of Financial Services. CCFCUF NMLS Identifier: 290363. CAP COM FCU NMLS Identifier: 401261. Principal Address: 453 New Karner Road, Albany NY 12205.


Take a picture of a check and make a deposit using our Remote Deposit App for iPhones and Android devices. It’s fast, secure and free.*

Get startedEnroll in Remote Deposit in Connect-24 Web Banking. • Sign in to Connect-24 and click Remote Deposit. Read and accept the terms and conditions. • A Remote Deposit password will be sent to the e-mail account on file with CAP COM within one business day. • If using an iPhone or Android, download the CAP COM Remote Deposit App from the iPhone AppStore or Google Play store. Log in using your member number and new password. • Or, use a computer scanner to deposit checks. Click the link in the e-mail and log in with your member number and new Remote Deposit password.

Prepare back of check for deposit • Sign the check. • Write the words “For deposit only.” • Write the account number to which the check is being deposited. • Write the words “via mobile” (for smartphones) or “via scan” (for scanned images). • Write the date in this format “11/22/2012.”

*Data rates may apply.

• Online 24/7 at www.capcomfcu.org• Call (518) 458-2195 ext. 2924• Visit any branch

Instructional video

Watch our Remote Deposit video at www.capcomfcu.org/remotedeposit.

Using the AppLog in to the App, tap the Deposit button and enter check amount.

Your camera will open. Take a picture of check front and back.

Wait for the confirmation screen. Keep check for 60 to 90 days.

Scan the code with your iPhone or Android to download the Remote Deposit App.

Download the App

CAP COMFinancial Services (518) 782-0209 | (800) 688-1045 | Fax (518) 782-5433

www.capcomfinancial.com


Investing in a low rate environment In 1789 Benjamin Franklin famously wrote: “In this world, nothing is certain except death and taxes.” That saying still rings true today. Yet, by formulating a tax-efficient investment and distribution strategy that includes tax-free bonds, life insurance and fixed annuities, retirees can keep or pass on more of their hard-earned assets. That strategy may be best suited for times like now when investments can have low rates of return.

Tax-free bonds Municipal bonds have long been valued by retirees seeking a haven from taxes and stock market volatility. Generally, the interest paid on municipal bonds is exempt from federal taxes and sometimes state and local taxes.1 The higher your tax bracket, the more you may benefit from investing in these bonds. Be sure to review which types of securities are held in taxable versus tax-deferred accounts. Through at least the end of 2012, the maximum federal tax rate on some dividend-producing investments and long-term capital gains will be 15%.

Life Insurance Life insurance is payable upon death and can provide a surviving spouse, children and other dependents with the funds necessary to maintain their standard of living. Life insurance can also help repay debt and fund education costs. The amount of coverage you need depends on your situation. If you make $100,000 a year, have a sizable mortgage and two kids headed to an expensive college, you may need $1 million in coverage. Talk with our insurance experts about policies from companies whose financial strength is ranked high by rating agencies. And remember that you can always shop around.

Fixed Annuities Fixed Annuities2 can deliver a lifetime of protection in minutes. Fixed annuities offer tax-deferred earning power at competitive rates, a guaranteed source of lifetime income, and protection from market downturns.

“Our Financial Advisors will review your investments and build a strategy for a low-rate environment that includes smart choices for tax-deferred accounts.” - Steve Massey Director of Advisory Services

1Capital gains from municipal bonds are taxable and may be subject to the alternative minimum tax.2Fixed annuities are long-term investment vehicles designed for retirement purposes. Gains from tax-deferred investments are taxable as ordinary income upon withdrawal. Guarantees are based on the claims paying ability of the issuing company. Withdrawals made prior to 59 ½ are subject to 10% IRS penalty tax and surrender charges may apply.

Not NCUA Insured May Lose Value No Credit Union Guarantee

CAP COM Financial Services and CAP COM Investment Services - Securities offered through LPL Financial, Member FINRA/SIPC. Annuities offered through LPL Financial or its licensed affiliates. A Registered Investment Advisor, CAP COM Financial Services is a division of CAP COM Federal Credit Union. CAP COM Financial Services and CAP COM Federal Credit Union are not registered broker dealers and are not affiliated with LPL Financial. Financial planning, tax preparation and insurance services offered through CAP COM Financial Services, LLC, a Registered Investment Advisor. LPL Financial Representatives offer access to Trust Services through The Private Trust Company, N.A., an affiliate of LPL Financial.

(518) 782-0209 | (800) 688-1045 | Fax (518) 782-5433www.capcomfinancial.com

InsurAnCe OPTIONSNovember/December ‘12 | 13

Talk with us!Call CAP COM Financial Services at (518) 782-0209 and set up a meeting. Our Financial Advisors are salaried, non-commissioned professionals who provide unbiased retirement, insurance, estate planning and tax advice for our members.

Preparing for long-term care CAP COM Financial can help build a long-term care insurance plan to protect you and your family. Long-term care insurance helps protect your assets if you need extended care at home or in a facility. You can choose the facility that you may enter and the level of care you will receive. Begin considering this insurance when you turn 40. The earlier you purchase long-term care insurance, the less you’ll pay for it. In some cases, premiums are tax deductible, though we advise that you consult a tax advisor.

Elevate your legacy A Single Premium Life Insurance Policy can play an important role in providing for your loved ones. At CAP COM Financial, our policies can help:

• Counter losses you may have already experienced.• Avoid future losses from market volatility. • Potentially increase the value of your legacy.• Deliver a strategy1 for a secure future.

Use your assets to purchase a Single Payment Life Insurance Policy with a guaranteed death benefit that exceeds or equals your intended legacy. If you are age 55 or older, talk with us today about a policy.

1There may be tax implications as a result of selling assets within an investment portfolio. If contemplating this strategy, it is important to understand that life insurance is a long-term strategy to meet particular needs and liquidity may be affected. You should consult with us about the tax and legal implications of your situation. Life insurance policies contain fees and expenses, including cost of insurance, administrative fees, premium loads, surrender charges and other charges or fees that will impact policy values. All guarantees within the policy are based on the claims-paying ability of the issuing company. This strategy is not intended for variable universal life. The death benefit protection offered by a life insurance policy can be a key component of a sound financial plan.

Here for you

Insurance Representative Priscilla Bombard

CAP COM’s Insurance Representatives are your first stop for life insurance and fixed annuities.* Get a lifetime of protection in minutes. Life Insurance can protect your loved ones after you’re gone and Fixed Annuities* offer tax-deferred earning power.

CAP COM’s Insurance Representatives

Brunswick Priscilla Bombard

Cohoes Brian Townsend

Latham Christine Calacone

Niskayuna Chris Preston

North Greenbush Matt Clement *See disclosure on facing page.

NEW! Medicare Supplement Insurance You could save on premiums. Open enrollment ends on Friday, Dec. 7.

“Let’s protect your future together!” - Herb Warden Insurance Representative

Not NCUA Insured May Lose Value No Credit Union Guarantee


A team of 550 CAP COM members, staff and volunteers joined with thousands of walkers in Albany during the 17th Annual Making Strides Against Breast Cancer walk on Sunday, Oct. 21. CAP COM was again a proud flagship sponsor of the walk, which aims to boost awareness, education and fund-raising for breast cancer research. Our team raised $30,000 this year, adding to the nearly $800,000 raised during the Credit Union’s 17-year partnership with Strides. “Strides is the centerpiece of our Foundation’s volunteer work. We are committed to supporting the women

and families who face breast cancer,” said President/CEO Paula A. Stopera. As in previous years, CAP COM debuted a keepsake stuffed animal to inspire survivors. “Gabby the Giraffe” was fitted with a small CAP COM shirt. CAP COM thanks the employees from these companies for joining our Strides Team:

• BBL Hospitality • Trans World Entertainment • Guth DeConzo – Consulting Engineers

Making Strides!CAP COM raises nearly $30,000 to help fight breast cancer at Strides Strides star!

The CAP COM Team in Albany’s Washington Park.

Staff with a survivor.

Walk with us!

Paula shows off “Gabby.”

Supporting survivors.

A splash of pink!

Strides Star Katie Fox raised the most money for the American Cancer Society. CAP COM’s Anne Tironi raised the most among our staff. Congratulations!


Buy a $25 Calendar of Dreams for a chance to win money everyday! And, proceeds benefit Capital Region families in need. Each calendar has a three-digit number printed on the bottom. If your calendar number matches the New York State Lottery evening numbers drawing, you win a cash prize for that day! 2013 payouts include: • $25 for weekday winners • $50 for weekend winners • $100 or $250 for other select days

A Calendar purchase can help feed a struggling family at Thanksgiving, bring holiday gifts to family shelters, or provide a new winter coat for an underprivileged child.

Buy your Calendar of Dreams today! Supplies are limited. • Ask at any branch • Buy at www.capcomcares.org • Contact Theresa Petrone at (518) 458-2195 ext. 3553 or [email protected].

The CAP COM Cares Foundation nurtures our community by supporting community health and wellness programs; financial literacy and education initiatives; and causes that support children and underprivileged families.

The Foundation is preparing for another season of giving to brighten the holidays for those in need. Each year we hand out hundreds of new winter coats to disadvantaged children and deliver meals to struggling families for the Thanksgiving holiday. In December, we surprise children residing at local family shelters with a visit from Santa Claus and gifts of toys and books while providing their parents with groceries and decorations to brighten their temporary homes. Thanks to your support of the Foundation, we will be able to bring alive the magic of the holidays for those who need it most.

Your chance to win!

Volunteering for the holidays

2013 Calendar of DreamsChamber honors CAP COMCAP COM was recently presented with The Van Rensselaer Corporate Award by the Rensselaer County Chamber of Commerce in recognition of the Credit Union’s support of quality of life, civic groups and community organizations. Our Foundation has donated more than $450,000 to Rensselaer County community organizations like the Seton Health Foundation and Vanderheyden Hall. CAP COM has also enjoyed partnerships with businesses such as the Tri-City ValleyCats and Hudson Valley Community College.

Executive Vice President/CFO Dave Jurczynski accepts the Chamber award from CDPHP CEO Dr. John Bennett. Photo by Joan Heffler.


Hours & LocationsPHONE CCFCU Phone (518) 458-2195 CCFCU Toll Free (800) 468-5500 CCFCU Fax (518) 458-2261 Touch-24 (518) 458-8986 Touch-24 Toll Free (800) 634-2340

BRANCH HOURS Monday to Wednesday Lobbies 8:30 a.m. - 4:30 p.m. Drive Thrus 8 a.m. - 5 p.m.* Thursday and Friday Lobbies 8:30 a.m. - 6 p.m. Drive Thrus 8 a.m. - 6 p.m.* Saturday Lobbies 8:30 a.m. - 12:30 p.m. Drive Thrus 8:30 a.m. - 12:30 p.m. *See Early Drive Thru Hours below. See Glens Falls hours at right.

EARLY DRIVE THRU HOURS Monday to Friday Main Office & Latham 7:30 a.m.

BRANCH AND ATM LOCATIONS Albany (Main Office and mailing address) 18 Computer Drive East Albany, NY 12205-1168 Brunswick 799 Hoosick Road Clifton Park 1744 Route 9 Cohoes 219 Ontario Street Colonie 341 New Karner Road Glenmont 384 Bender Lane Glens Falls 8 Glens Falls Tech Park Mon. - Fri. 8:30 a.m. - 4:30 p.m. Closed for lunch daily 10:45 a.m. - 11:30 a.m. Latham 4 Century Hill Drive Niskayuna 582 Balltown Road North Greenbush 233 Route 4

ATM LOCATIONS Clifton Park Food Court, Clifton Park Center Waterford (Limited branch hours) 260 Hudson River Road SURCHARGE-FREE ATMs SUM Networks and CO-OP ATMs STEWART’S SHOPS ATMs Use any Stewart’s Shops ATM for just $1 per withdrawal.*

Locate ATMs at www.capcomfcu.org or with our Mobile Banking Apps.

WEB & MOBILE BANKING www.capcomfcu.org Secure online banking, convenient mobile-device banking and remote check deposits with iPhone and Android Apps. Dial **4CAPCOM Dial **4CAPCOM (**422-7266) on your smartphone to instantly connect to all of our mobile services.

At a glance

*Initial fee is $2 and CAP COM will reimburse members $1 for each withdrawal within 24 hours.

New enhancements to our Connect-24 Web Banking System will offer improved security and an easier-to-use log-in process. Enhancements will take effect on Wednesday, Jan. 23 and will require all Web Banking users to validate new user names and set up permanent passwords. Our January Lines of Communication newsletter will feature an easy-to-use guide for making user name and password changes. Web Banking enhancements will include:• Improved security and navigation. • Permanent passwords plus your choice of user names, instead of member numbers or Social Security numbers. • Log in using computers not recognized by Connect-24 by using text message authentication codes. Enroll up to two phone numbers for authentication.

Easier Connect-24 access

Web Banking improvementsComing soon:

MSG & data rates may apply. CAP COM is federally insured by the National Credit Union Administration.

DiscountsMember Company

Save at Adirondack Tire $20 off mechanical serviceGet $20 off1 $250 or more in mechanical service with this new Member Discount. From computerized alignments and diagnostics to brakes and exhaust systems, Adirondack Tire has it all. Redeem by paying with a CAP COM check or our VISA® Debit or Credit Card. Visit www.adirondacktire.com for more information.

Tickets for $12 See Albany Devils AHL action

Get discount tickets to upcoming Times Union Center home games:

• Saturday, Dec. 15 vs Providence Bruins at 7 p.m. • Saturday, Jan. 26 vs Adirondack Phantoms at 2 p.m. • Saturday, Feb. 17 vs Binghamton Senators at 3 p.m.

Buy tickets online by visiting www.capcomfcu.org/discounts.

1Discount does not apply to new tires.

MSG & data rates may apply.

*Annual Percentage Rate. CAP COM FCU membership is required. This offer is nontransferable and subject to credit approval. Special rate is valid only for balance transfers from other credit card companies, financial institutions, or department store credit cards. There is no fee to transfer balances. Any balance transfers processed after the promotional period may incur finance charges at 9.90% APR. Balance transfers are treated as and considered cash advances on your credit card and will begin to accrue finance charges from the date it is posted to your account. New purchases and cash advances (other than this balance transfer offer) will carry your card’s standard rate. Amounts transferred are subject to your available credit limit. We are not required to honor a balance transfer request that will cause you to exceed your available credit limit. It may take up to three (3) weeks to post the balance transfer transaction. You should continue to make all required payments until you confirm that the balance transfer was made. CAP COM FCU will not be responsible for any finance charges or late fees incurred due to your nonpayment. We will not close your other accounts even if you transfer the entire balance. If you wish to close another account, you should contact the issuer directly. Transferred balances are not eligible for CU Rewards.

Get 1.99%APR* for 12 months with no transfer fee. Your rate shifts to 9.90%APR* fixed after 12 months. Enjoy flexible credit limits from $1,000 to $30,000. Discover rewards including: 1% cash back, airfare, merchandise or gift cards.

Apply for a new VISA Platinum Card• Call (518) 458-2195 or (800) 468-5500• Go to www.capcomfcu.org/vbt• Visit any branch

Members with a VISA Platinum Card Call (800) 468-5500 ext. 3606 or visit any branch to make a balance transfer.

PRSRT STD U.S. Postage

PAID Albany, NY Permit #186

18 Computer Drive East Albany, NY 12205-1168

Use our Remote Deposit Apps to capture a check image and make a deposit using your Android device or iPhone.

See Page 11 for details.

Introducing ... Remote Deposito

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November-December Lines of Communication newsletter

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Transcript of November-December Lines of Communication newsletter