Lines of Communication: March - April 2013

LINESOF COMMUNICATION

March/April 2013 Volume 29 • No. 2

Newlyweds Tamara and Nick Marziani teamed up with our Licensed Mortgage Experts to buy their first home in Clifton Park. Read their story on Page 4 and find out how CAP COM can help you with a Mortgage or refinancing plan.

Buying yourfirst home Avoid identity theft

CAP COM protects you using high security standards. But, you can do more to stay safe. 3

BIG Benefit RaffleWe’re giving away $21,000. Buy a $25 ticket for a chance to win and support our Foundation. 9

CAP COM Used Car SaleMake plans to join us on Saturday, April 20 at our Main Office. Shop more than 150 cars at pre-negotiated discount prices. 12

Events

Tuesday, March 26 College Bound Workshop 7

Tuesday, April 23 College Savings Workshop 5

Get 25% off in AprilMember Discount at all DZ Restaurants in Clifton Park and Saratoga Springs. 11

Lines of Communication is published bimonthly exclusively for CAP COM

Federal Credit Union members.

MELISSA CLEMENT Director of Strategic Marketing

and Innovation

PETER DIDIO Brand Strategist

JIM O’CONNELL Marketing Specialist

DEBORAH COLLINS-RAPP Marketing Specialist

ELI FANNING Editor

LAURA REYNOLDS Designer

WILLOW DANNIBLE Marketing Associate

The Supervisory Committee is the members’ representative. Please

address any situations you feel were not handled to your satisfaction by

the Credit Union to: Supervisory Committee, P.O. Box 11279,

Albany, NY 12211-0279.

Credit Union

CalendarMARCH Wednesday, March 20 Annual Meeting begins at 5:30 p.m. at the Albany Marriott. Doors open at 5 p.m. for registration. To RSVP, call CAP COM at (518) 458-2195 ext. 3113.

APRIL Saturday, April 20 Used Car Sale Local dealers on site from 9 a.m. to 3 p.m. at our Main Office on Computer Dive East with deals on previously owned cars and trucks.

MAY Tuesday, May 14 Most branches and drive thrus open at 8:30 a.m. due to company-wide staff training. North Greenbush, Brunswick and Glenmont Branches open at 8:45 a.m. and the Glens Falls Branch opens at 9 a.m.

Saturday, May 26 & Monday, May 27 Branches closed in observance of Memorial Day.

JUNE Monday, June 10 CAP COM Cares Golf Tournament Save the date for a great event!

Federally insured by NCUA

Contents3 Avoid identity theft What you can do to stay safe.

4 Buying your first home CAP COM helps a young couple get a great Clifton Park home.

5 Behind the scenes Meet CAP COM’s TV stars!

6 In the spotlight Our award-winning employees.

7 Families plan ahead College planing and savings tips for families.

8 Auto and Home Equity Great Auto and Home Equity Loans to put a spring in your step.

9 Big Benefit Raffle Buy your $25 ticket and get caught up on Foundation events.

10 CAP COM Financial Insurance to help you take on the unexpected.

11 Mobile Banking Banking in the palm of your hand.

12 Used Car sale Get ready to save with more than 150 cars at discounted prices.

President/CEO’s MessageCAP COM produced the first issues of the Lines of Communication newsletter in 1985. That was about the same time that the Credit Union began offering Home Equity Loans and ATM “Connection Cards.” Today, we are debuting a new newsletter format while still delivering the best Home Equity Loans and a great VISA® Debit Card that can be used at the ATM or checkout. As we celebrate 60 years of service and look back on our history, one

thing stands out: Our commitment to delivering unmatched customer service. You can see that in the words of Tamara Marziani, the young woman featured on our cover who grew up near our Cohoes Branch and now lives in Clifton Park. Tamara tells us: “CAP COM’s Mortgage Experts were fast and knowledgeable. They made it easy.” That neighborly service is delivered by experts working in all departments at CAP COM. Take our Car Buying Experts for example − they’re always ready to do it all for you! They will be answering questions at our Main Office on Saturday, April 20 during our spring Used Car Sale. Join us and find more than 150 cars and trucks on site at pre-negotiated prices. It’s the perfect place to find a great deal.

The Car Sale is one of many exciting Credit Union events. You’ll find a list of upcoming educational workshops on Page 5, including College Bound workshops featuring admissions expert Dr. Dean Skarlis. CAP COM has been helping families at every stage of life for six decades. And college planning and Car Buying Experts are just a piece of all the things we do. Find out how CAP COM can make a difference in your life! Visit any branch or call us at (518) 458-2195 today.

Paula A. Stopera President/CEO

2 | March-April 2013

Find out how CAP COM can make a difference in your life!

Support our Foundation. Buy a Big Benefit Raffle ticket! Get tickets at any branch, on the web at www.capcomcares.org or by calling (518) 458-2195.

We’re giving away $21,000!

Abuse can involve any Credit Union employee, volunteer or member. Should an abusive action occur on Credit Union property, the Credit Union may suspend the services of any party involved. As defined by the Credit Union Board of Directors, abuse includes but is not limited to: physical abuse, verbal abuse, harassment, physical damage to Credit Union property, or physical damage to the property of an employee or volunteer. In addition, if a member causes a financial loss or is knowingly involved in a fraudulent or otherwise illegal transaction, the Credit Union retains the right to suspend services. Should any action be taken, written correspondence will be sent to the individual’s address of record.

Membership Notification of Abuse and Action

Don’t abandon your cashDid you know that an account with no activity for three years becomes the property of New York State? If you have an account with no activity be sure to reclaim it before it becomes abandoned property! CAP COM will be contacting members with accounts that meet the state’s requirement for abandoned property in July. We will also be contacting members with bank checks that have not been cashed in three years, as there are specific requirements for replacing the check. If you are not sure of the status of your CAP COM account, contact an Associate at (518) 458-2195 or (800) 468-5500, or send an e-mail to [email protected].

Here are some tips to keep your account from becoming abandoned property. • Keep your accounts active. More than half of unclaimed accounts are dormant Savings Accounts

that have had no activity for three years. Make small deposits or withdrawals every year to keep your account active. Please note: If an automatic debit or credit is the only activity on your account, it will still be considered dormant. • Take another look at your account. Also, check out the convenient products and services CAP COM offers to help make banking easy! • Keep accurate records. Record all bank accounts, stock certificates, insurance policies, utility and rent deposits. • Leave an address. Notify all financial institutions when you move. • Let someone know. Tell a family member, trusted friend or advisor where you store your records. • Cash checks promptly. Make sure you cash all checks for utility deposits, dividends, insurance, wages and any other refund you receive as soon as you can.

>>Notices

CAP COM helps to protect members from identity theft with a combination of safeguards such as employee training, strict privacy policies, and rigorous security standards. But, you can do more to stay safe.

Tips for staying safe • Shred financial statements and sensitive information. Criminals can get canceled checks, deposit receipts or bank statements from dumpsters or trash bins.

• Delete all personal information before disposing of a computer.

• Be aware of missing mail such as account statements and bills. Consider using eStatements and eNotices for improved safety and faster statement delivery.

• Review your accounts regularly for unauthorized charges. Also, monitor your credit regularly.

• When doing business online, use firewalls, anti-spyware, antivirus software and a secure browser. Never respond to unsolicited requests for personal information.

• Never download from, open attachments or click on a web link in an e-mail from an unfamiliar source.

• Protect web passwords by using letters and numbers. Change passwords often and avoid automatic log-in features.

• Smartphone users should install antivirus software and protect their device with a password. Also, never store user names and passwords on the device.

Contact our Risk Management Team at (518) 458-2195 ext. 2200 with any questions.

March-April 2013 | 3

Protectingyourself

fromidentity

theft

“CAP COM’s Mortgage Experts were fast and knowledgeable. They made it easy.” - Tamara Marziani, of Clifton Park

*While many of our Mortgage products are serviced locally there may be instances where this is not the case. Our mortgage experts can provide you with information regarding the servicing of your particular loan. Mortgage products are offered by our Mortgage Team, Homeowners Advantage, which is an independently incorporated subsidiary of CAP COM FCU. Mortgages in New York State only. Home loan interest may be tax deductible. Consult your tax professional about deductibility in your situation. Licensed Mortgage Banker - NYS Dept. of Financial Services. CCFCUF NMLS Identifier: 290363. CAP COM FCU NMLS Identifier: 401261. Principal Address: 453 New Karner Road, Albany NY 12205.

Buying yourfirst homeTamara and Nick Marziani were ready to buy. Tamara found a great house on Kasper Drive in Clifton Park. That’s when CAP COM Licensed Mortgage Expert Eric Cruz stepped in to help. “CAP COM’s Mortgage Experts were fast and knowledgeable. They made it easy,” Tamara said. Tamara and Nick were married in June and were eager to start looking for their first home. By late September, the pair had completed the Mortgage pre-approval process with CAP COM via phone calls, e-mails and a convenient online application.

Tamara targeted the Kasper Drive home near the Halfmoon border and they moved in by late November. “We love the house. It’s got a great pool and deck and we are really looking forward to a fun summer,” Tamara said. CAP COM’s trusted Licensed Mortgage Experts deliver peace of mind. Choose from a variety of Mortgage options with features including: • No PMI on select Mortgages.* • Little or no closing costs or down payments. • Local origination, underwriting and servicing.*


First-Time Homebuyers WorkshopThursday, March 14 | 6-8 p.m. Main Office | Doors open at 5:45 p.m. Save your seat! RSVP today: Call: (518) 458-2195 ext. 3168 E-mail: [email protected] Web: www.capcomfcu.org/workshops

Don’t let home-buying myths stop you. Join us at our First-Time Homebuyers Workshop and get the facts. Then, get moving toward home ownership! Join us at our workshop or get started with a 15-minute phone call today!

Apply in person, online or in 15 minutes by phone!

• (518) 458-2195 or (800) 468-5500 ext. 2920

• www.capcomfcu.org

• Visit any branch

WorkshopsCAP COM hosts informational workshops on topics that matter to you. Reservations are required. Unless noted, workshops are free.

FIRST-TIME HOMEBUYERS WORKSHOP Learn the basics and get advice from our Licensed Mortgage Experts. Thursday, March 14 6-8 p.m. Doors open at 5:45 p.m. Main Office 18 Computer Drive East, Albany

COLLEGE EXPERIENCE WORKSHOP High school seniors and their parents learn what to expect at college and get information about funding options. Tuesday, March 26 6:30-8:30 p.m. Doors open at 6:15 p.m. Century House, Route 9 in Latham

COLLEGE SAVINGS WORKSHOP Learn about smart ways for parents of elementary school students to start saving. Tuesday, April 23 6-7:30 p.m. Doors open at 5:45 p.m. Main Office 18 Computer Drive East, Albany

ONLINE DEFENSIVE DRIVING Complete the course on your own time, get a 10% auto insurance discount and reduce points on your license! To register, visit www.capcomfcu.org/workshops. There is a fee for this workshop. Workshop RSVP • (518) 458-2195 ext. 3168 • [email protected] • www.capcomfcu.org

Include in your RSVP: • Name • Address • E-mail and phone number • Number of attendees • How you discovered our workshops


CAP COM member stories are a first-hand account of how the Credit Union benefits every member, every time, every day. We often share your great stories in our newsletters, television ads and marketing materials. And, we’ll be sharing many more stories this year. We invite you to like us on Facebook and follow us on Twitter to stay connected. Look for a special Facebook event this spring that gives you a chance to tell your CAP COM story.

See our latest videos and stay informed. Become a Facebook fan: www.facebook.com/capcomfcu.

Get up-to-date information and news you can use: Follow CAP COM on Twitter: @CAP_COM_FCU.

See all our videos at: www.youtube.com/capcomfcu

Behind the scenesCAP COM recently unveiled NEW TELEVISION ADS featuring real members. Meet the stars and young CAP COM Members Izabel and Matthew.

Matthew is an 8-year-old savings expert and has a reputation as a bit of a goofball among family members, according to his mom Michele. “Matthew has always been a charmer. And, he likes to save his own

money and spend ours,” Michele joked. Matthew is a big fan of CAP COM and is sure to get a lollipop every time he makes a deposit into his account.

Izabel is a proud School Banker and a natural in front of the camera. You can see that in our recent television ad. “Izabel has been a natural performer since she could talk. She loves it,” said mom Elizabeth. As a School Banker, Izabel makes regular Savings Accounts deposits and her favorite

School Banking prize are Smencils®. School Banking helps kids learn to save by making deposits at school. CAP COM partners with nearly 70 local schools and offers online account access and more! Discover more at www.capcomfcu.org/school-banking.

IZABEL

MATTHEW

Get ready to tell your story!

>>>

PROUD SCHOOL BANKER

8-YEAR-OLD SAVINGS EXPERT

In January, CAP COM recognized employees with TOP Awards for outstanding efforts in support of members and fellow employees.

In the spotlight

TOP CUSO Tara Danish Mortgage Servicing Associate Mortgage Division 5 years of service

TOP Service Jennifer Dignum Loan Officer Main Office 18 years of service

TOP Support Joy Barnhart Executive Support Clerk Main Office 21 years of service

Judy Atashian Credit Risk Associate Main Office 16 years of service

Leadership Awards Chrystal Muir Manager of Mortgage Operations Mortgage Division 7 years of service

Jim Thompson Facilities Manager Main Office 2 years of service

MARCH

Winter Reading Program Kids in grades K to 12 earn up to $15 ($3 per book)* by reading up to five books by March 31.

Book entry guidelines • Ages 4 to 8 submit a drawing of a scene or the cover. • Ages 9 to 12 submit a 50-word written summary. • Ages 13 to 17 submit a 100-word written summary.

Making Reading Program submissions Submit a signed entry form with each set of book entries.

Find entry forms at www.cap-comfcu.org/readingprogram. • Submit entries at any branch. • Scan entry form and entries and send them via e-mail to [email protected]. • Fax entry form and entries to (518) 435-7224. • Mail entry form and entries to:

CAP COM FCU – Attn: Winter Reading 18 Computer Drive East, Albany, NY 12205

• Children in our School Banking Program can include copies in a sealed envelope on School Banking days.Must be a member to participate.

APRIL & MAY

Davis Scholarships CAP COM will award $2,500 to 15 young adult members. Applications must be submitted by May 1. See full Weidner “Ed” Davis Scholarship details at right. For more information, call Foundation Administrator Theresa Petrone at (518) 458-2195 ext. 3553.

Youth Calendar

The CAP COM Cares Foundation will award $2,500 college scholarships to 15 students this spring. Our Weidner “Ed” Davis Scholarships add up to $37,500 in awards each year for CAP COM members* who are graduating from high school or pursuing an undergraduate degree!

Apply today! Visit www.capcomfcu.org/scholarships to download the application form. Submit an application package including: • A completed essay answering the question in 500 words or less. • A completed application form. Download form at www.capcomfcu.org/scholarships. • A copy of your tuition bill or acceptance letter. • Mail the essay, application form, and tuition bill or acceptance letter to:

CAP COM Federal Credit Union Attn: Davis Scholarship 18 Computer Drive East Albany, NY 12205

All scholarship materials must be received by the application deadline of May 1, 2013. Winners will be notified of scholarship awards in June. For more information, contact Foundation Admin-istrator Coordinator Theresa Petrone at (518) 458-2195 ext. 3553 or [email protected].

Scholarship Essay Question: If you were planning a financial seminar for your peers, what topics would you include, why do you feel those topics are important, and what do you think is the biggest lesson to be learned?

*To be eligible for the scholarship, you must be a member of CAP COM Federal Credit Union when you submit your application. Scholarships are available to CAP COM members who are age 25 or younger and who are graduating high school or pursuing an undergraduate degree. CAP COM employees, volunteers and their immediate family members are not eligible. Essays must be 500 words or fewer. If an essay is longer, judges will only read the first 500 words. All applications must be received by the deadline of May 1, 2013.

Earn a $2,500 scholarship for college


TaraJoy Jim

Judy

Jennifer

Chrystal

2012 Davis Scholarship winner Emily Christian.

Ryan Chenot, Certified College Planning Specialist (518) 458-2195 ext. 3170 [email protected]

Kim Donah, Certified College Planning Specialist (518) 458-2195 ext. 3106 [email protected]

Plan ahead and avoid the ‘crash course’

A recent story in The Wall Street Journal headlined “College Planning: A Crash Course on Paying the Bill” provided valuable tips on subjects ranging from scholarships to comparing college award letters. But according to the College Experts at our College Bound Program, the story also revealed a common mistake: Many families start college planning too late. “Starting early helps families make smart choices when it comes time to choose a college and build a smart financing plan,” said Kim Donah, a Certified College Planning Specialist at CAP COM. The Journal story cited Student Aid Services in reporting that there is more than $236 billion in student aid, such as loans, scholarships and grants available each year. Students receive an average of $13,218 per year in

grants and loans. Our College Bound experts recommend that students start researching scholarships at the start of high school. Some great websites to start with include: www.fastweb.com and www.finaid.org. Also, local libraries and high school guidance offices may have information about state-sponsored aid programs and scholarships sponsored by local organizations such as CAP COM. In addition, www.fafsa.ed.gov provides an overview of federal student aid programs, including Pell Grants, campus-based aid programs, Stafford Loans, PLUS Loans and others. Getting high school students involved in the college process during their sophomore and junior years could be a pivotal lesson in responsibility that leads to success.

Set up a free consultation today!

College Experience Workshop High school seniors and their parents learn what to expect at college and get information about funding options. See RSVP details on Page 5.

Tuesday, March 26 | 6:30-8:30 p.m. Doors open at 6:15 p.m. Century House, Route 9 in Latham

Saving is a smart move at any age


Many American families are living on the edge. More than 40 percent of U.S. households have almost no savings to fall back on after a job loss, health crisis or other income-depleting emergency, according to a recent study released by the Corporation for Enterprise Development. CAP COM is working to help families and counteract these trends. Our savings tools such as special certificates and club accounts help families build savings. CAP COM’s School Banking Program is teaching kids at more than 70 local schools to save by making deposits at school. “Saving is something we all work at. The lessons our School Banking kids are learning by making deposits at school can help almost any family build

a more economically secure future,” said Manager of Educational Initiatives Nicolle Monast. Families can secure a child’s savings in a CertifiKID.* Your child’s money will grow faster than in a regular Savings Account and you can add money regularly with payroll deductions. What’s more, there is no minimum balance to get started. Save automatically with payroll deductions and make withdrawals at any time without penalty with Special Club Accounts. With popular options like our Holiday Club Accounts, you can keep a balance of just $100 to earn dividends. Grow your money over time with a Certificate. If you are saving for long-term goals, then a Certificate is just what you’re looking for. What’s

more, our 21-Month Allowance Certificate** allows one penalty-free withdrawal. Our Financial Checkup has saved some members hundreds each month! Stop in at any branch location or call us at (518) 458-2195 and speak with a helpful CAP COM Associate. Discover our real-world strategies to reduce monthly expenses, including reducing debt by consolidating high-rate debt into a single CAP COM loan. Or, simply choose to cut a daily expense like a cup of coffee.

Want to learn more about School Banking?

• Call (518) 458-2195 ext. 4656 or send an e-mail to [email protected]. • Visit www.capcomfcu.org/schoolbanking. • Ask at any branch location.

*Penalty for early withdrawals. Available in 18- or 36-month term. **One withdrawal of any amount may be taken penalty-free throughout the term of the certificate. After that, maximum withdrawal without penalty is $2,500. A minimum amount of $5,000 is required to open the certificate. $500 minimum to earn APY.


*Annual Percentage Rate. Mortgages in New York State only. All Line-of-Credit loans require a minimum initial advance of $5,000 and a minimum limit of $10,000. The rate quoted is based on a loan-to-val-ue up to 70% in first mortgage position. Other rates/terms available. Sample payment for 2.99% Annual Percentage Rate for 5 years is $17.97 per $1,000. Sample payment for 2.99% Annual Percentage Rate for 10 years is $9.65 per $1,000. Rates were effective 2/15/13 and are subject to change without notice. New York State Mortgage Tax and county filing fee will apply. Additional closing costs may ap-ply. Credit Union membership required. CAP COM FCU NMLS Iden-tifier: 401261.**If credit qualified.

Apply online 24/7!• Call (518) 458-2195 ext. 2924

• www.capcomfcu.org• Visit any branch

Finish it off! Your home improvement project. Our rates as low as 2.99%APR*.

Start your home improvement project, consolidate debt or pay for tuition. There is so much you can do! Our Home Equity Loans deliver great features and can help you get ahead.

Low fixed rates Lock in your low rate and enjoy unique withdrawal periods of up to four years.**

Minimal closing costs Get your Home Equity Loan with low closing costs and no escrow. We even pay for the appraisal!

Fast and easy closing Our Home Equity Loans feature same-day approval with no branch visit needed to close the loan. No pre-payment penalty. Pay off the loan at any time with no fees.

Car Buyers Helpline is an independently incorporated subsidiary of CAP COM Federal Credit Union.* Annual Percentage Rate. Rate available on new loans only and not on existing CAP COM Auto Loans. All rates quoted are for individuals with excellent credit who select our Automatic Payment Plan and higher rates may apply. Individuals with less than excellent credit and/or who do not select our Automatic Payment Plan may be offered a higher rate. Rates are accurate as of 2/15/13 and are subject to change without notice. Visit our website or contact us for rates and terms.

Apply online 24/7!• Call (518) 458-2195 ext. 2924• www.capcomfcu.org• Visit any branch

BuyNeed a new car but dreading the hassle? We can help. And, we can help you save! CAP COM is now offering a low rate of 1.99%APR* for Auto Loans up to five years. That’s a 1.99%APR fixed rate on vehicles with model years from 2010 to 2014. Our Car Buying Experts can find your car, negotiate the best price and secure the best trade-in value. Just call and ask, we’ll take care of everything. Here is how it works: • Tell us the type of vehicle you want. We’ll shop car dealerships near you.

• We’ll negotiate the best price including trade-in value. Then, we’ll schedule a test drive for you. • We’ll track down all your rebates and incentives so you save every dollar possible. Also, Car Buyers can help you look into leasing options including CAP COM’s Driving SenseTM*, a low-payment alternative to leasing with fewer restrictions and no hidden costs. It’s that easy!

thatride

Clifton Park Food Court, Clifton Park Center

Waterford (Limited branch hours) 260 Hudson River Road

SURCHARGE-FREE ATMs SUM Networks and CO-OP ATMs

STEWART’S SHOPS ATMs Use any Stewart’s Shops ATM for just $1 per withdrawal.*

Locate ATMs at www.capcomfcu.org or with our Mobile Banking Apps.

At a glance Hours & Locations

*Initial fee is $2 and CAP COM will reimburse members $1 for each withdrawal within 24 hours.

MSG & data rates may apply.

CCFCU Phone (518) 458-2195

CCFCU Toll Free (800) 468-5500

CCFCU Fax (518) 458-2261

Touch-24 (518) 458-8986

Touch-24 Toll Free (800) 634-2340

Monday to Wednesday Lobbies 8:30 a.m. - 4:30 p.m. Drive Thrus 8 a.m. - 5 p.m.*

Thursday and Friday Lobbies 8:30 a.m. - 6 p.m. Drive Thrus 8 a.m. - 6 p.m.*

Saturday Lobbies 8:30 a.m. - 12:30 p.m. Drive Thrus 8:30 a.m. - 12:30 p.m. *See Early Drive Thru Hours below.

See Glens Falls hours at right.

EARLY DRIVE THRU HOURS Monday to Friday Main Office & Latham 7:30 a.m.

Phone

Branch hours

Branch and ATMsAlbany (Main Office and mailing address)

18 Computer Drive East Albany, NY 12205-1168

Brunswick 799 Hoosick Road

Clifton Park 1744 Route 9

Cohoes 219 Ontario Street

Colonie 341 New Karner Road

Glenmont 384 Bender Lane

Glens Falls 8 Glens Falls Tech Park Mon. - Fri. 8:30 a.m. - 4:30 p.m. Closed for lunch daily 10:45 a.m. - 11:30 a.m.

Latham 4 Century Hill Drive

Niskayuna 582 Balltown Road

North Greenbush 233 Route 4

Web and Mobilewww.capcomfcu.org Secure Web Banking with Mobile Banking and Remote Deposit Apps for iPhones and Android devices.

Dial **4CAPCOM Dial **4CAPCOM (**422-7266) on your smartphone to instantly connect to all of our mobile services.

ATMs

Join us at the Literacy RunCAP COM is a proud sponsor of the Literacy Volunteers of Rensselaer County’s Literacy Run/Walk. The event raises money to help volunteers teach reading skills.

Race information: Date: Sunday, May 5 Location: Races start at the Rensselaer Tech Park.

Race times: 9 a.m. Children’s Run 9:30 a.m. 1 Mile Youth Race 10 a.m. 5K Race

Visit www.lvorc.org for more information or to register.

Golf Tournament

Join us at Wolferts Roost Country Club in Albany on Monday, June 10 at 10 a.m. for the CAP COM Cares Foundation’s 18th Annual Charity Golf Tournament.

• Sponsor registration is underway. Call for details. • Golfer registration starts April 1

For more information, call Foundation Administrator Theresa Petrone at (518) 458-2195 ext. 3553 or e-mail at [email protected].

*Winners are responsible for all applicable taxes. Ticket holders need not be present to win. You must be 18 years old or older to purchase a ticket. Seek advice from a tax advisor for tax deductibility. Void where prohibited by law. The odds of winning depend on the number of tickets sold. A maximum of 3,500 tickets will be sold. The Foundation will stop selling tickets the sooner of 11:59 p.m. on Tuesday, April 30, 2013 or when all 3,500 tickets are sold. The $10,000 winner will be drawn first on May 7, 2013 followed by the $5,000 winner and then the six $1,000 winners. Winners will be notified via the contact information noted on their ticket. Prizeswill be distributed on May 24, 2013. By purchasing a ticket you authorize that your name and/or photograph can be published in Credit Union and Capital Region publications. ID#GC 01-204-499-07635.

$21,000!We’re giving away

Tickets are only $25 each!

$10,000 Grand Prize $5,000 Second Place Prize

Six $1,000 Prizes

Buy tickets today at any branch, online at www.capcomcares.org or by calling (518) 458-2195.

Drawing will take place on May 7, 2013.

Your ticket purchase supports our Foundation’s community outreach and scholarship programs.


Life is filled with unexpected changes and there is no crystal ball to give you answers. However, there are insurance options to provide some certainty for you and your family. Insurance protects against the costs of accidents, illness, disability and death. Insurance choices are often based on your family, age and income. Use this overview of Life, Disability and Long-Term Care Insurance as a starting point. As a next step, talk with our Insurance Representatives or look into your employer-provided insurance options. Life Insurance is payable if you die and helps a surviving spouse and children maintain their standard of living. It can also be used to repay debt and fund education costs. A person making $100,000 a year with a sizable mortgage and two kids headed to college may need $1 million in coverage. Disability Income Insurance covers you when you are unable to work for an extended period. It replaces a portion of your lost income. Some employers offer company-paid disability income insurance. Typically, such coverage is only partial or short-term in nature.

Many people choose to purchase an individual disability income insurance policy. When shopping around for a policy, try to get a “non-cancelable

policy” with benefits for life, or at least to age 65.

Insurers will usually cover up to 65 percent of your salary. Generally, you should have total coverage equal to two thirds of your current pre-tax income. With an aging population and uncertainty about Social Security and

Medicare, Long-Term Care Insurance to cover the high cost of nursing home or

at-home health care is more common. Medicare pays very little of the cost of

long-term care. Medicaid will pay for the care, but only for patients whose assets are nearly depleted.1

Medigap Insurance can help pay medical expenses for the elderly not

covered by Medicare. However, it does not cover custodial nursing home costs. In fact, about half of all nursing home residents pay for care with personal savings.1

Preparing for life’s unexpected events is a smart move. Let an Insurance Representative from CAP COM Financial Services help you make smart choices to protect you and your family.

CAP COM Financial Services

Take on the unexpected

1Source: www.Medicare.gov.

This article was prepared by McGraw-Hill Financial Communications and is not intended to provide specific investment advice or recommendations for any individual. Consult your financial advisor, or me, if you have any questions.

Talk with us!Call CAP COM Financial Services at (518) 782-0209 and set up a meeting. Our Financial Advisors are salaried, non-commissioned professionals who provide unbiased retirement, insurance, estate planning and tax advice for our members.

CAP COM Financial Services and CAP COM Investment Services - Securities offered through LPL Financial, Member FINRA/SIPC. Annuities offered through LPL Financial or its licensed affiliates. A Registered Investment Advisor, CAP COM Financial Services is a division of CAP COM Federal Credit Union. CAP COM Financial Services and CAP COM Federal Credit Union are not registered broker dealers and are not affiliated with LPL Financial. Financial planning, tax planning and insurance products offered through CAP COM Financial Services, LLC, a Registered Investment Advisor. LPL Financial Representatives offer access to Trust Services through The Private Trust Company, N.A., an affiliate of LPL Financial. Not NCUA Insured May Lose Value No Credit Union Guarantee

Protect your familyLife insurance to help your loved ones pay mortgage bills

*Insurance products are offered through separate companies and are not a product of, nor are an obligation of, the credit union. Insurance products are not NCUA insured, they may lose value, and are not guaranteed by the credit union.

Expand your protectionCAP COM provides members a chance to save money and expand insurance protection.

Auto Insurance Enjoy special program rates, basic features and options to enhance your protection. We also offer boat and yacht insurance.

Home and Condo Insurance Get coverage and enhance protection at special rates for members.

Renter’s Insurance A renter’s possessions are not covered by a landlord’s insurance.

Umbrella Liability Insurance Get $1 to $5 million of extra liability protection.

Flood Insurance Many people find out too late that their property insurance does not cover flood damage. Protect high-value items like a basement furnace.

CAP COM members can get a FREE Travelers quote! • Visit www.travelers.com/capcomfcu • Call (800) 842-5936 • Visit any branch location

Insurance is underwritten by The Travelers Indemnity Company or one of its property casualty affiliates, One Tower Square, Hartford, CT 06183. Coverages, discounts, repair options and billing options are subject to availability and individual eligibility. CAP COM Federal Credit Union does not warrant, guarantee or insure any service or product offered by any insurance company. CCFCU and Travelers are separate entities.

Insurance Representative Matt Clement


Our Insurance Representatives offer unbiased advice and no-hassle life insurance quotes. Help your family pay the mortgage and stay in your home in case something happens to you. Call (518) 782-0209 for a free quote.

Simplified Issue Life Insurance* With no medical exams or lab tests in most cases, you can choose a term from 15, 20 or 30 years. Choose a term to match your refinanced or existing mortgage. Apply for coverage up to $250,000.

Whole Life Insurance* Permanent insurance with a payout value that builds over time.

Term Life Insurance* Guaranteed-level policies with terms from five to 30 years. Lock in your rate with a Term Life Insurance Policy guaranteed for 10, 15, 20, 25 or 30 years.

Long Term Care* Protect your assets and give yourself choices in case you need extended care.

Become a Member Company CAP COM serves more than 500 Member Companies. It’s easy for employees at Member Companies to join CAP COM.

Add CAP COM to your benefits package for FREE and receive: • On-site presentations about CAP COM benefits. • Educational workshops at your location. • Unique promotions exclusively for our Member Companies. • A summer visit from the CAP COM Ice Cream Van.

All Member Companies can join our Member Discount Program.** Discounts are offered

to CAP COM members on our website and in our newsletter. Find a full list of discounts at www.capcomfcu.org/discounts.

Call CAP COM to discover more today!

Carie Sala, Community Relations Manager [email protected] (518) 458-2195 ext. 3671 www.freecompanybenefit.com

**Offer details vary by vendor. Program effective as of 2/1/10 and updated as of 2/15/13. Credit Union does not endorse or guarantee the products or services of Member Companies and is not liable for consequential direct or indirect damages which may result from the purchase of a good or service. Previous purchases excluded. Program subject to change or cancellation without notice.


>> Member Company DiscountsGet 25% off in AprilDZ Restaurants offer great service, cuisine and hospitality at four Saratoga County locations. Enjoy restaurant discounts by paying with your CAP COM VISA® Debit or Credit Card. Enjoy 25% off* at all locations in April! Get 10% off* for the rest of 2013!

Boca Bistro 384 Broadway Saratoga Springs

Forno Bistro 541 Broadway Saratoga Springs

Chianti Ristorante 18 Division Street Saratoga Springs

Pasta Pane 18 Park Avenue Clifton Park

*Must use CAP COM VISA Debit or Credit Card® at checkout to get discounts. Discounts valid until Dec. 30, 2013. Cannot be used with any other offers, promotions or discounts. Limit one discount per table, per check. Offers not valid on gift cards or alcohol purchases, or on Dec. 31, 2013. Not valid on tables of 7 or more guests.

Getting started with Remote Deposit Enroll in Remote Deposit in Connect-24 Web Banking.

1. Sign in to Connect-24 and click Remote Deposit. Read and accept the terms and conditions. 2. A Remote Deposit password will be sent to the e-mail account on file with CAP COM within one business day.

3. If using an iPhone or Android, download the Remote Deposit App. Log in using your member number and new password. 4. Or, use a computer scanner to deposit checks. Click our e-mail link and log in with your member number and new Remote Deposit password.

Remote Deposit Take a picture of a check and make a deposit using our Remote Deposit App for iPhones and Android devices. It’s fast, secure and free.*

How to use the App 1. Log in to the App, tap the Deposit button and enter check amount. 2. Your camera will open. Take a picture of check front and back. 3. Wait for the confirmation screen. Keep check for 60 to 90 days.

Preparing checks for deposit • Sign the check. • Write the words “For deposit only.” • Write the account number to which the check is being deposited. • Write the words “via mobile” (for smartphones) or “via scan” (for scanned images). • Write the date in this format “3/23/2013.”

Mobile BankingMobile Banking* supports all web-enabled hand-held wireless devices and features iPhone and Android Apps. Simply download your App or set your device to www.capcomfcu.org for access to your account.

• View account balances, transactions and Purchase Rewards.• Make transfers, pay bills and view check images.• Find the nearest branches or ATMs.

Remote Deposit

App download scan codes

Banking in the palmof your hand

Mobile Banking

*Data rates may apply.

*Annual Percentage Rate. All rates quoted are for individuals with excellent credit who select our Automatic Payment Plan. Individuals with less than excellent credit and/or who do not select our Automatic Payment Plan may be offered a higher rate. Rates are accurate as of Feb.15, 2013. Rates subject to change without notice. Visit our website or call for rates and terms. ***Credit Union membership required for loan disbursal.

Get Pre-Approved

before you shop!


PRSRT STD U.S. Postage

PAID Albany, NY Permit #186

18 Computer Drive East Albany, NY 12205-1168

Car buying made easyZero down, low fees and rates as low as 1.99%APR* CAP COM Used Car SaleOur Car Buying Experts will be working with local dealers to pre-negotiate substantial discounts on used cars and trucks.• More than 150 cars on site.• Get pre-approved or apply for financing at the sale.• Pre-negotiated pricing with discounts on all vehicles.

Saturday, April 209 a.m. - 3 p.m.Main Office18 Computer Drive East, Albany

Act today!

• (518) 458-2195 ext. 2924

• www.capcomfcu.org

• Visit any branch location

LINES

LINESOF COMMUNICATION

March/April 2013 Volume 29 • No. 2

Newlyweds Tamara and Nick Marziani teamed up with our Licensed Mortgage Experts to buy their first home in Clifton Park. Read their story on Page 4 and find out how CAP COM can help you with a Mortgage or refinancing plan.

Buying yourfirst home Avoid identity theft

CAP COM protects you using high security standards. But, you can do more to stay safe. 3

BIG Benefit RaffleWe’re giving away $21,000. Buy a $25 ticket for a chance to win and support our Foundation. 9

CAP COM Used Car SaleMake plans to join us on Saturday, April 20 at our Main Office. Shop more than 150 cars at pre-negotiated discount prices. 12

Events

Tuesday, March 26 College Bound Workshop 7

Tuesday, April 23 College Savings Workshop 5

Get 25% off in AprilMember Discount at all DZ Restaurants in Clifton Park and Saratoga Springs. 11

Lines of Communication: March - April 2013

Documents

Transcript of Lines of Communication: March - April 2013