Non Technical Skills (NTS) Behavioural Markers in ...
Transcript of Non Technical Skills (NTS) Behavioural Markers in ...
![Page 1: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/1.jpg)
Assessing Non‐Technical Skills (NTS) utilising team Behavioural Markers in Simulation Based Exercises (SBE)
Dr Madeline WuJeanne Boles
![Page 2: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/2.jpg)
Agenda• Crew Resource Management (CRM)• 6 Non‐Technical Skill (NTS) Competencies
– Benefits of CRM Training & Return on Investment (ROI)
• Similarities between Aviation, Healthcare & Well Operation Environments
• Simulation Based Exercise (SBE) Principles• Behavioural Markers in Aviation, Healthcare & Well Ops• Evaluation of research on SBE in Well Operations• Conclusion
2
![Page 3: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/3.jpg)
Approximately 80% of accidents can be attributable to a human contribution of some sort
Source: Investigating non‐technical skills through team behavioral markers in oil and gas simulation‐based exercises, Moffat & M Chrichton, 2015
![Page 4: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/4.jpg)
WOCRM Update ‐ IOGP Reports
501 502
503 509
476
Source: www.iogp.org/bookstore/product/crew‐resource‐management‐for‐well‐operations‐teams
![Page 5: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/5.jpg)
Crew Resource Management (CRM)• Crew Resource Management involves enhancing team members’ understanding of human performance, specifically the social and cognitive aspects of effective teamwork and good decision making.
![Page 6: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/6.jpg)
CRM
Situational Awareness
Decision Making
Communication
Teamwork
Leadership
Performance Factors
6 Non‐Technical Skills of CRM• Non‐Technical skills are of two distinct types – Cognitive skills– Social skills
![Page 7: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/7.jpg)
Distinctive Features of CRM
7
Source: Musson, D. M., & Helmreich, R. L. (2004). Team training and resource management in health care: current issues and future directions. Harvard Health Policy Review, 5(1), 25‐35
![Page 8: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/8.jpg)
Benefits of CRM Training
Enhanced Safety Reduced Costs Increased Productivity
Process Optimisation Reduction in Lost Time Incidents (LTI’s)
8
![Page 9: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/9.jpg)
Empirical Support of CRM
Endorsed by NASA, CASA, QLD Rail, QLD
Mines & Energy, NSW Planning & Environment
Scientific Evidence
Tested & applied in a range of safety critical industries
9
![Page 10: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/10.jpg)
• Over 3 years, 3000 employees were trained, costing USD3.6million
• Total # of adverse events avoided was 735– 25.7% reduction in events– Overall ROI was in the range
of USD9.1 to USD24.4million• CRM is a financially viable
way to avoid incidents that ultimately hurt the bottom line
Return on Investment (ROI)
10
![Page 11: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/11.jpg)
Similarities in High Risk Environments
Aviation Healthcare
Well Operations
Source from top left: R. Roletschek, P. Bodzek, G. Lindsey, Wikimedia Commons
![Page 12: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/12.jpg)
Simulation Based Exercise (SBE) Principles• Develop learning objectives and expected performance standards
• Train the team as a whole• Use a Behavioural Marker framework• Provide feedback during a structured debrief• Repeat simulator‐based training regularly to enhance expertise and retain performance standards
Source: From cockpit to operating theatre to drilling rig floor: five principles for improving safety using simulator‐based exercises to enhance team cognition, Crichton et al., 2017
![Page 13: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/13.jpg)
Behavioural Markers ‐ Flight crew (LOSA)
Source: Aviation‐Line Operations Safety Audit (LOSA)
![Page 14: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/14.jpg)
Behavioural Markers – Surgery Teams (NOTSS)
Source: Non‐Technical Skills for Surgeons (NOTSS)
![Page 15: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/15.jpg)
Behavioural Markers – Well Operations
Source: IOGP 503 Appendix C p. 22
Training Objective: To maintain awareness of the big picture (avoid risk of tunnel vision) and the risk of confirmation bias.
![Page 16: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/16.jpg)
Behavioural Markers – Well Operations
![Page 17: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/17.jpg)
Simulator Based Exercises in Well Operations
• 5 training courses of 25 simulator exercises assessed– Behavioural markers provided a structure for debriefing team performance after each exercise
• Coaching and prompting of expected behaviours seen within the team during later exercises
• SBE success depends on– Debrief quality by correct identification, review & reinforcement of effective behaviours
Source: Developing a team behavioural marker framework using observations of simulator‐based exercises to improve team effectiveness: A drilling team case study Moffat & Crichton, 2015; Crichton et al., 2017Investigating non‐technical skills through team behavioral markers in oil and gas simulation‐based exercises, Moffat & M Chrichton, 2015
![Page 18: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/18.jpg)
Conclusion• CRM and Behavioural Markers are already being used in Aviation and Healthcare Industries with proven results
• Although IWCF has created an introductory CRM course, using CRM and Behavioural Markers in every day operations and simulation training needs to become Industry Standard to see similar results
• Easily done through implementing good quality debriefs that include Technical & Non‐Technical aspects
![Page 19: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/19.jpg)
Q&A
![Page 20: Non Technical Skills (NTS) Behavioural Markers in ...](https://reader034.fdocuments.us/reader034/viewer/2022042219/625a17286cd39b624957c1d3/html5/thumbnails/20.jpg)