Nodd.coA lightweight system for collecting

Honest Team Feedback from coworkers,

staff, stakeholders and people you care about.

Please contact Eli Holder (eli@nodd.co) for any questions, comments or feedback.

Charlie.

★ Charlie is a smart team leader.

★ Charlie is always trying to improve

himself and his team.

★ Charlie knows that true insight

requires many points of view, so

Charlie uses Nodd to continuously

collect feedback from his team.

★ Nodd makes it safe to be honest,

helping Charlie find out what his

team really thinks.

How Nodd works:Meet Charlie

Charlie’s Team.

Charlie creates a “Loop” on

Nodd. He chooses the type of

feedback he wants, who he

wants the feedback from, and

how often he’d like to hear from

them.

Then every week (or month),

Nodd emails Charlie’s team,

requesting their Feedback. The

prompts are quick and can be

answered directly in the email,

so the team is happy to help.

Nodd aggregates the team’s

feedback and presents it in

historical context, helping

Charlie see the cause-and-

effect between a week’s events

and the team’s perceptions.

1. Create a Loop. 2. Nodd pings the team. 3. See their feedback.

How Nodd works: 3 Simple Steps

Nodd’s “Proven Prompts”Nodd’s designed & vetted prompts

If you have a question, we have a tested, reliable way to ask it. “Proven Prompts” decrease the bias common to homegrown surveys and lets you compare your results to other teams across Nodd’s network.

Personal: How can an individual improve?

Team & Process: How can the team improve?

Satisfaction: Are you happy with X? (e.g. “Are employees engaged in their work?”)

Prediction: How confident are we about X? (e.g. “Will we hit our Q2 Revenue Goals?”)

Culture: Are we aligned with our stated values?

Categories:

Custom PromptsWhat would you like to know?

Have a question that isn’t cover by one of the Proven Prompts? Just let us know and we’ll find out how to ask it.

Co-Design a New Prompt: Our research and design team will work with you to understand your question, then we’ll design and validate a new prompt to cover it. This helps us expand our library so we’re happy to help.

Prompt-Builder: The Nodd Prompt Builder will let you build and use your own completely custom prompts. Coming soon!

2 Options:

Why Nodd? Nodd makes it Safe to be Honest.Getting good, critical feedback is hard. There are many reasons why candor breaks down, even for the most well-intentioned teams. It’s something every team struggles with. So Nodd is designed with one goal above all others: create a psychologically safe environment where people can honestly, candidly, frankly share what they’re really thinking. Nodd Feedback is:

Fears of alienation, being

awkward, career repercussions,

and many other factors make

p e o p l e v e r y r e l u c t a n t t o

c r i t i c i z e . S o N o d d ke e p s

reviewers’ identities 100%

confidential and responses are

only ever shown in aggregate.

People tend to only remember

the good times during annual

reviews. And ad-hoc feedback

creates extra tension. But when

feedback is frequent, reviewers

know it’s just a ritual and even

the most critical feedback is

tempered over time.

No one wants to be the reason a

coworker doesn’t get a raise.

When feedback flows through

managers or HR, reviewers tend

to be overly posit ive. So

Feedback in Nodd is direct and

private. It’s only ever visible to

the user who requested it.

Anonymous. Frequent. Private.

Why Nodd? Nodd is Reviewer Friendly.

Nodd prompts are quick and to the point. Most can be answered with a single click, directly in the prompt email.

Nodd prompts are structured to help reviewers provide c o n s t r u c t i v e f e e d b a c k without a lot of thinking pain.

Nodd prompts are fun. Not “roller coaster” fun, but at least as fun as workplace feedback software can be.

Quick. Structured. Fun-ish.

“Normally I just randomly click 4s and 5s on surveys. But this got me to actually slow down and think about it.” - Research Participant

"I loved the emojis and the survey format was awesome. I was engaged the whole time. Excellent platform” - Research Participant

“It's like the Slack of 1:1s.” - Research Participant

Reviewers stop participating if they feel disengaged, overwhelmed, or lose sight of the impact of their feedback. Or, worse yet, they turn to trolling and damaging the signal from otherwise engaged, legitimate responses. So Nodd prompts are:

Reviewers Say:

Thanks!Email Eli Holder to get signed up.

Questions, comments and feedback are

also welcome and appreciated!

eli@nodd.co

Appendix.

“Loops” capture feedback about a particular topic from a particular group of people. They have 3 parts:

3. A set of reviewers to give feedback. We

recommend at least enough people to eat a

large pizza (6 to 8). This might include the

team you lead, internal company clients,

peers from other departments, your

stakeholders, or even your manager.

1. A Prompt (or Topic). Different prompts have

different strengths. We recommend starting

with the Simple Personal prompt.

2. A Frequency that works for you and your

team. We recommend biweekly.

How It Works (in detail). Step 1: Creating a Loop.

Once a loop is created, Nodd

prompts the reviewers on

your behalf, every week,

every 2 weeks or every

month. Prompts are sent

directly to the reviewer’s

email (or Slack) and most can

be answered with a single

click.

1. Reviewer gets email. 2. Reviewer clicks response. 3. Reviewer adds detail.

How It Works (in detail). Step 2: Reviewers Respond to Prompts.

Quantitative Feedback. Because ratings

are easy (and safe) to give, they encourage

high response rates and better represent

the pulse of the team. Users interpret

them as a canary-in-the-coal-mine:

“Ideally you’re getting a thumbs up every week, but if you’re having a bad week… you see ‘oh s***, my number is 2.0… I need to reflect and figure out what did I do? And maybe I need to go have a conversation with someone.” - Research Participant

How It Works (in detail). Step 3a: Interpreting Feedback.

Presenting ratings over time reinforces

this: it’s not as important (or realistic) to

expect high marks every week. What

counts is, when you see a dip, can you learn

from it?

Qualitative Feedback. Qualitative questions are

designed to gently guide reviewers toward more

constructive feedback. The Simple Personal

Prompt, for example, uses a madlib to encourage

the personal feedback “golden rule”: Identifying

behaviors & illustrating their impact. It’s great for

discovering blind-spots:

“When <manager> criticizes employees in front of everyone, it lowers our team spirit.” - Anonymous Tester

“When <manager> addresses clients in an overly casual way, it causes them to react in an overly informal way, and make requests for services that we do not usually do.” - Anonymous Tester

"When <chef> comes up with new menu items, it causes inspiration within the team. He might consider: Let team members contribute to coming up with dishes, as well" - Anonymous Tester

How It Works (in detail). Step 3b: Interpreting Feedback.