Nhsconferencepresentation

Open Innovation Process

Service Designers

It’s important now;80% of the world’s companies believe they are doing a good job.

Only 8% of their customers agree

Discover

InterviewsObservationKnowledge

ProbesIntuition

Definition

SynthesisInsightsJourneysProblems

Opportunities

Design

IdeasCodesign

PrototypingVisualisation

Sketching

Delivery

FilmStoryboard

WalkthroughCoproduceBlueprint

Snook Rules

People are at the heart of what we do

We don’t consult, we listen

We encourage everyone to be involved in the process(staff and patients)

ALISS Design Process

Discovery/DefinitionInitial Research

Synthesise

Design

CodesignWorkshops

Design/DevelopInnovation Camp

Glasgow/Edinburgh/PerthFebruary 2010

Glasgow/Edinburgh/PerthJanuary 2010

GlasgowMarch 2010



Synthesise


Design

CodesignWorkshops



GlasgowMarch 2010

Discover


ProbesIntuition

Definition


Opportunities

Design

IdeasCodesign


Sketching

Delivery

FilmStoryboard


Tell us about your journey..

How did that make you feel?

Interviews

Listening is key

Cultural Probes

See into people’s lives

Feelings...

Discover


ProbesIntuition

Definition


Opportunities

Design

IdeasCodesign


Sketching

Delivery

FilmStoryboard


What does all this mean?

Are there recurring patterns?

Mapping Journeys

What staff think...

How can we recognise people as information hubs?

How can we improve self confidence of people?

How can we improve family and friend’s understanding?

Is there a way of sharing all the learnings in a non condition specific way?

Is there a way of sharing these activities in a non condition specific way?

What does it all mean?


Design

CodesignWorkshops



Synthesise



GlasgowMarch 2010

Discover


ProbesIntuition

Definition


Opportunities

Design

IdeasCodesign


Sketching

Delivery

FilmStoryboard


How can we solve this?

Does this work for you?

The workshop (Glasgow)

Codesigning

Personas

Idea Generation

Generative Tools

Creating Storyboards

Future Visioning

Empowerment


Design

CodesignWorkshops



Synthesise



GlasgowMarch 2010

Edinburgh Workshop

Julies’ friends are finding it hard to understand her condition

She sees an advert for ‘myperfectfriend’ on bebo

Adam’s mum has the same condition as Julie

They have skype chats most nights, sometimes they video call

Adam helps Julie deal with the way her friends react

Adam sends Julie words of encouragement during the day on her blackberry using the Myperfectfriend application

Storyboarding

Harry spots a billboard that catches his attention

Harry decides to investigate. He asks at his local library and they find him the website

Time Capital is a new and exciting way for people with long term conditions to come together to help others and help themselves at the same time

He makes a profile on the site explaining he has short term memory problems but loves gardening

Harry gets an email to tell him there is a ‘meet up# in his area. He goes to help take Mrs Foster to the garden centre in his car

He gains 20 credits which are logged to his account, allowing him to use these at any time

Communicating Ideas

Developing Ideas


Design

CodesignWorkshops



Synthesise



GlasgowMarch 2010

Perth Workshop

Developing Ideas

Idea Cards



Design

CodesignWorkshops



Synthesise


GlasgowMarch 2010

Innovation Camp

Designers as facilitators

Building Proposals

Bringing the engine to life

Presenting back

Evolution


Synthesise

Design

CodesignWorkshops


They don’t see you living on takeaways

When you’re diagnosed, you feel lost...after leaving hospital, you’ve got nothing

Evolution


Synthesise

Design

CodesignWorkshops


“When you’re diagnosed, you just want to find out more information. You go straight on the web and find out the worst. It’s not true...”

“We can tell you what it is like to live with Lupus, a book or website will just tell you that you’re going to die”

How can we recognise the importance of timing?

Evolution


Synthesise

Design

CodesignWorkshops


Evolution


Synthesise

Design

CodesignWorkshops


Discover


ProbesIntuition

Definition


Opportunities

Design

IdeasCodesign


Sketching

Delivery

FilmStoryboard


This is how it might look

Here are all the options

Thank you from Snook

We are in the foyer, come and talk to usWe can show you the ideas

More about the process

And how this might work for you

Nhsconferencepresentation

Design

Transcript of Nhsconferencepresentation