#NextIsNow System Center Q1 2014 from Cireson
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Travis Wright Partner, Director of Product Management [email protected] @ radtravis http://www.linkedin.com/radtravis Total Management Suite 2014 Q1 #NextIsNow
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Travis Wright presents on the major developments, releases and announcements coming from Cireson - your System Center experts in Q1 2014. www.cireson.com
Transcript of #NextIsNow System Center Q1 2014 from Cireson
Travis Wright
Partner, Director of Product Management
@radtravis
http://www.linkedin.com/radtravis
Total Management Suite 2014 Q1#NextIsNow
Agenda
Product Cycle
Introducing TMS 2014
What’s New?
Introduce New
Products (Demo)
Roadmap Promotions
Thank You!
Cireson Product Release Cycle
Q1
Q2Q3
Q4
TMS 2014
End of January
End of April
End of July
End of October
What’s in Each Quarter’s Release?
Bug Fixes & Updates
• Non-critical bugs
• Additional languages
• Performance improvements
• User experience optimizations
• Driven by customer feedback
New Features for Existing
Products• Add new
capabilities• Driven by
customer demand
New Products
• Completely new products
• Driven by customer demand and market opportunity
Critical bugs will be fixed ASAP and released as “hotfixes”.
New Cireson TMS Licensing Model
• Customers buying TMS continue to purchase Support & Maintenance for 12 months at 20% of base license cost
• Customers now buy TMS with Software Assurance at 10% of base license cost
• Software Assurance includes all new products added to TMS for 12 months from date of purchase
• Software Assurance and Support & Maintenance can be renewed on an annual basis
• Existing TMS customers can upgrade their current license to TMS 2014 + Software Assurance
• Contact the Cireson team for more info
Cireson App Store
Action Log Notify: Notify end users and analysts when the action log is updated
Advanced Send Email: Send ad hoc email notifications directly from the SM console
Auto Close: Automatically change incident and service request status to closed
Notify Analyst (free version): Notify analysts on work item assignment
Time Tracker: Log time spent on all types of work items, not just incidents
YOUR COMMUNITY APPS (Pssst… they’re FREE!)
Cireson App Store
My Work Items: Visibility to all your work items within a single view
Tier Watcher: Outlook style pop-up notifications on work item assignments
Preview Pane: Clean, crisp, and re-written preview pane for all work items
Group Assign: True analyst assignment by support groups
View Builder: Create and configure insightful work item and configuration item views
Asset Import: Import CSV or SQL from any external source and on scheduled intervals
Change Risk Calculator: Automatically calculate and measure risk
Change Calendar: Visualize all scheduled change requests within a calendar view
Release Calendar: Visualize all scheduled release records within a calendar view
Notify Analyst: Specify that analysts/support groups should be notified on reassignment
Affected User: Gather info from the customer to open an incident or service request
ESSENTIALS MANAGEMENT SUITE
Asset Management: Visibility over the lifecycle of IT assets from purchase to retirement. Reconcile usage of software licenses and contracts. 1 app. 1 license. 1 price.
Analyst Portal: Manage day-to-day operations from any browser, tablet, or smartphone. Easily access incidents, service requests, change requests, and activities.
Self-Service Portal: Empower employees with a friendly, personalized user experience to view IT information, submit request, and search knowledge from any browser on any device.
SMA Connector: Connect Service Manager to Service Management Automation to automate fulfillment of requests, incident remediation, and IT processes using PowerShell
Outlook Console: View and update work items directly from Outlook. Attach emails to work items, create work items from emails & view all types of active work items assigned to you.
Cireson App StoreTOTAL MANAGEMENT SUITE
My Active Work Items – What’s New?
Support for custom service request area list
New Unassigned Active Work Items view
New Support Group Active Work Items view
Column preferences (width and position) are preserved
8 New Features!
Asset Management – What’s New?
Automatically remove software relationships for retired, disposed, or in stock hardware assets.
Automated software licensing authorization by cost center, organization, or location of hardware assets.
New purchase order reports
Support for currencies
New task for “transfer hardware asset”
Organizations and locations organized in hierarchies
33 New Features!
Outlook Console – What’s New?
Create incidents from templates
Send email from My Active Work Items view
Support for custom SR/CR support group lists
Show support group column in My Active Work Items view
Automatically add email attachments
Add private/public action log comments
Add affected CIs, affected services, and history tab to forms
20+ New Features!
New Product: SMA Connector
Service Management Automation (SMA)SMA is a component in the Orchestrator setup
Browser-based runbook authoring integrated into the WAP Admin Portal
Supports requirements for scale and high availability
Import PS modules and create additional modules and runbooks for existing resources or to connect into 3rd party systems (ticketing system, billing system, etc.)
Check out the Building Clouds Blog for an Introduction to SMA http://aka.ms/IntroToSMA
Key Scenarios
Include a SMA runbook activity in a work item process
Example: New AD User service request/request offering
Subscription workflows trigger SMA runbooks
Example: Automated incident troubleshooting
SCSM – SMA IntegrationCireson SMA Connector
New Product: Self-Service Portal
OUT OF BOX PORTAL
Built on SharePoint
Requires Silverlight
Limited style customization
Lots of clicks and scrolling
Service catalog, my requests, knowledge base
Poor performance/scale
Doesn’t work on x-plat/mobile
Internet-facing not supported
Windows-integrated auth only
CIRESON PORTAL
No SharePoint required
HTML 5, No Silverlight
Complete style and text customization
Minimal clicks and scrolling
Service catalog, my requests, knowledge base + analyst portal
Excellent performance/scale
Works on x-plat/mobile
Internet-facing supported
Windows-integrated/forms auth
Out of Box Portal vs. Cireson Portal
Integrated with analyst portal!
demo
Automating IT with the Self-Service Portal,
Analyst Portal, and SMA Connector
Product Roadmap
Lync Integration – Q2/Q3
HTML-Based Knowledge Base – Q2
Barcode Scanner App – Q2
Self-Service Portal/Analyst Portal - Feb
ITSM/Asset Mgmt. Smartphone App – Q3
Beyond that….
You tell us! We’ll build it!
Plus… quarterly product improvements and new features for existing products!
Provance Replacement Program
Provance Cireson
1. Compare costs: Cireson is ~20% of Provance cost for AM alone2. Compare features: Cireson TMS 2014 Asset Management has feature parity+3. Compare licensing models: site license vs. per asset license4. Compare roadmap: barcode scanner app, browser access to AM, mobile app5. Compare vision and product portfolio: AM alone vs. TMS
Buy Asset Management before March 31st and get Self-Service Portal for FREE!
Switch for the cost of 1 year
of maintenance!
[email protected] us today!
Check out the Asset Management for the People webinar!http://vimeo.com/79361440
We’re Hiring!
Developers, Developers, Developers!
QA/Test
SC/ITSM Consultants
Sales
http://www.cireson.com/contact/careers/[email protected]
Thank You!
Questions?
Reminder: System Center Universe is this Thursday!http://www.systemcenteruniverse.comCatch Travis’ presentation on SMA – SCSM integration!
