NEXIM Monday April11 Presentation 2
-
Upload
chinedu-moghaluigwe -
Category
Documents
-
view
218 -
download
0
Transcript of NEXIM Monday April11 Presentation 2
-
8/7/2019 NEXIM Monday April11 Presentation 2
1/31
Managing Change in NEXIM Bank
Resource Efficiency and
Corporate Responsibility
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
2/31
Introduction, What is Change
Why is Change Necessary
Wisecracks on Change
Characteristics of Change
Reactions to Change
Identifying Change Styles
Change Model
Managing Your Role
Change Within NEXIM
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
3/31
What is Change To You?
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
4/31
What is Change To You?
2011/4/15 Chinedu Moghalu_CCD_NEXIM
Please Write a One Sentence
Definition of Change
-
8/7/2019 NEXIM Monday April11 Presentation 2
5/31
What is Change?
Change is something thatpresses us out of our comfortzone.
It is destiny-filtered, heartgrown, faith built.
Change is inequitable;
Not a respecter of persons.
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
6/31
Why Change Happens?
Change happens because humans want toimprove their condition, and apply ingenuityand good problem-solving to create orderout of disorder; and Progress out of Chaos,Complexity, and CriticalityHowever,
"Your success in life isn't based on your ability to simply change. It is based onyour ability to change faster than your competition, customers and business."
Mark Sanborn
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
7/31
But is Change Necessary?Change is necessary in life to keep us
Moving
Growing
InterestedImagine life without change. It would bestatic...boring...dull.
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
8/31
Some Wisecracks on Change?"In times of rapid change, experience
could be your worst enemy." J. Paul Getty
"If you want to make enemies, try to
change something. - Woodrow T. Wilson
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
9/31
in NEXIMChange is Necessary in NEXIM Because We Are
Moving Towards 2015
to become the leading Export Development Bankin Africa
Growing the MASS Sectors of Nigerian
Economy
Interestedin becoming a First Class Institutionpromoting a diversified export base through theprovision of Finance, Risk Bearing and AdvisoryServices in line with Government Trade Policy
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
10/31
Characteristics of Change?
- Change is continuous
- Everyone will be on board if you communicate
expectations
- Change will fail without (infra) structure
- Change requires cold-hearted decisions
*But, above all, Change often
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
11/31
Starts out Crudely, but ends up Beautifully!
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
12/31
Reactions to Change
Denial Confusion Loss
AngerPeople fear the uncertainties of change. The slightest
suggestion that things wont stay the same can causepanicbut the real problem isnt the changeits peoplesreaction to that change.
-Dr. Alan Zimmerman
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
13/31
Reactions to Change Adaptive?
2011/4/15 Chinedu Moghalu_CCD_NEXIM
The winner's edge is not in a gifted birth, a highIQ, or in talent. The winner's edge is all in theattitude, not aptitude. Attitude is the criterion forsuccess."
-
8/7/2019 NEXIM Monday April11 Presentation 2
14/31
Reactions to Change Tug of War?
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
15/31
Reactions to Change Obstinacy?
2011/4/15 Chinedu Moghalu_CCD_NEXIM
Surprising as it may sound, some resist changejust because they feel they can.
-
8/7/2019 NEXIM Monday April11 Presentation 2
16/31
Arm Wrestling?eactions to Change Arm Wrestling?
"People don't resist change. They resist beingchanged!" PeterSenge
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
17/31
Identifying Change Styles
What Do They Look Like?
Denial:The individual withdrawsfrom normal conversationsIt appears theyve quit butshow up to perform task
Confusion:Need expectations frequentlyexplainedRequire ongoing informationDont see the options available
Scurry around in circlesLoss
Lacks anchor or identity
Take it personally
Dont feel valued
Anger
Overt-like yelling, slamming
drawers, stomping off
Covert-sarcasm, back stabbing,
sabotage
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
18/31
Change Models: ADKAR
Awareness: Leadersmust know whatchanges are neededand why.
Desire: Through motivation, all staffmust have a strong passion or liking(expressed in commitment) for thework they are doing for change to be
deep-seated. It's very hard to stop anIGNITED worker.
Knowledge:Organization mustknow what changes
can be made and how?
Ability: An organization willing tochange must have abilities andcompetencies to plan and implement it.
Reinforcement:All concerned people must be reinforced to sustain this and
adopt new behaviours.
-
8/7/2019 NEXIM Monday April11 Presentation 2
19/31
Managing Your Role
2011/4/15 Chinedu Moghalu_CCD_NEXIM
Help othersrecognize the
positive value ofchange
Listen toindividualfears
Communicate
and educate
Find meaningfultasks that are
similar but offernew skills
Offer
problemsolving
sessions
Create a plan
-
8/7/2019 NEXIM Monday April11 Presentation 2
20/31
Change Within NEXIM
Success Formula:
1. Define Objective
2. Train People and Give Tools3. Communicate Expectations at All Levels
(WIIFM)
4. Reward Success
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
21/31
Our Core Values for Change
2011/4/15 Chinedu Moghalu_CCD_NEXIM
C - POCI
Customer First
Passion
Oneteam
Commitment
Integrity
-
8/7/2019 NEXIM Monday April11 Presentation 2
22/31
Define Objective:
1.Define the need from the organizationsperspective as well as the individuals
2.Describe the desired outcome as a result of
the change and timeline3.Establish measurement systems around the
desired changes and report the resultsfrequently
4.Active management support
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
23/31
Train People and Give Tools:
1. Identify impacted groups up front
2. Determine all necessary skills neededand provide training and mentoring
3. Coordinate efforts with strategy
4. Pilot application if possible
5. Okay to fail in the beginning
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
24/31
Communicate Expectations
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
25/31
Reward Success
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
26/31
Consolidated Steps
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
27/31
Personal Strategy Planner GHCS Model
GIVENS:IVENS: The majorthings I need toACCEPT as givensnowHELP: The best things Ican do to help myself
now areCHECK: The mainthings I need to stopdoing now areSUPPORT: The supportthat I need is.
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
28/31
ONE TEAM
When Team NEXIM outgrows individual performance
and learns team confidence, excellence becomes areality. Teamwork is the fuel that allows common
people to attain uncommon results.
2011/4/15 Chinedu Moghalu_CCD_NEXIM
-
8/7/2019 NEXIM Monday April11 Presentation 2
29/31
Why Must We Embrace Change?
It is not the strongest species thatsurvive, nor the most intelligent, butthe ones who are most responsive to
change
2011/4/15
NEXIM NEEDS NOT JUST TO SURVIVEBUTTHRIVE!
-
8/7/2019 NEXIM Monday April11 Presentation 2
30/31
What Must I do to be Changed?
IF YOU DESIRE A CHANGE, YOU MUST BE THAT CHANGEBEFORE THAT CHANGE CAN TAKE PLACE
-
8/7/2019 NEXIM Monday April11 Presentation 2
31/31
Thank you!
2011/4/15Chinedu Moghalu_CCD_NEXIM