Leannewsletters.cii.in/LSS Newsletter/July-2015/LSS...Confederation of Indian Industry LSS Co -...

Confederation of Indian Industry

NEWSLETTER

Volume 1 | Issue 1 | July 2015

INSIDE

Lean

Co- Chairman’s MessageSuccess Story

Client Speak

Services PortfolioCurrent Programmes

Six Sigma Competition


LSS Co - Chairman’s Message

Over last few decades, Lean and Six Sigma have emerged as one of the most effective

business improvement strategies worldwide. The approach aims at improving efficiency and

effectiveness combined with building capability within the organizations to enable sustained

improvement culture.

With the Indian Industries scaling up their operations and trying to build products and

processes equivalent to the global competition, there is a need to provide a framework which

can be deployed across different type of industries. While LSS is a newer team within CII IQ, it

has engaged with over 100 member organizations and certified 115 black belts with its

selective engagement.

During 2014, the Institute has strengthened its internal team to provide more intense engagement with the

member companies in terms of Building Capability at all levels starting from the front line executives as Yellow

Belts, Middle Managers as Green Belts, Senior Managers as Black Belts and Quality Leaders and Taking up

outcome based assignments focusing on continuous improvement and minimize gap between delivery and client

expectation at lowest possible cost.

In 2015, the LSS team also launched a series of programmes with IIM, Indore to build Facilitators who can drive

change within their respective organizations. The team has also worked closely with members like Rastriya Ispat

Nigam, in building their Quality Improvement Culture. For the first time, they also conducted an induction

programme for a Bank on how to improve client service and experience.

The team has taken up the specific task of creating LSS capability in tier II cities starting off with Indore,

Coimbatore and Calicut, where 150 executives including some of the entrepreneurs themselves participating in

the awareness sessions conducted by IQ. The efforts are getting scaled up and we expect the team to train and

certify over 100 Black Belts during 2015 with a business impact of over Rs 150 Crores to the member

organizations.

I hope that this Newsletter becomes a rallying point for the LSS fraternity and I look forward to their guidance and

support for this National cause.

R Mukundan

Co-Chairman, CII Institute of Quality

Managing Director, Tata Chemicals Ltd.

DEFINE MEASURE ANALYZE IMPROVE CONTROL

Lean Six Sigma: DMAIC

LSS Newsletter | July 2015



LEAN SIX SIGMA FACILITATOR CERTIFICATION JOINTLY CONDUCTED

WITH INDIAN INSTITUTE OF MANAGEMENT - INDORE

Anurag Seksaria, Principal Counsellor, CII-IQ and Prof Harshal Lowalekar from

IIM Indore, worked on launching LSS Facilitators Certification which was

attended by participants from L&T Mutual Funds, Madura Life Style and

Retail, Birla Furukawa, Vodafone and Madurai Mission Hospital.

The program was successful in building leadership capability on Lean Six

Sigma (LSS) Concept and Methodology amongst the participants. Besides

the usual LSS tools, the program included some advanced topics like

Analytics and Theory of Constraints. The learning methodology included

Class Room Instructions, team exercises among the participants besides

analysing 4 Case Studies from industries.

TRANSFORMATION PROGRAMME FOR INDUSTRY

CII-IQ has been continuing its efforts in propagating the Lean Six Sigma for

the benefit of member organizations. It engaged with Rastriya Ispat Nigam

(Vizag Steel Plan) to drive their Continuous improvement culture which

involved identification of opportunities, building capability and mentoring

teams to deliver results. 14 of the 18 projects have been completed so far

during which 28 managers have been trained for 5 days on Quality

Improvement Techniques. 2 half days workshops, covering 50 participants,

were also conducted for Head of the Departments which emphasised on a

structured approach to identifying projects based on business impact and

feasibility which needed to be completed in a time bound manner. Addressing

these workshops, Mr S S Kumar, Executive Director(Works), RINL, Mr D N

Rao, Director(Works), RINL and Mr. R Nagarajan, General Manager(CO &

CCP), RINL emphasised the need for Stable Operations, Achieving

Breakthrough Results and building capability. The workshop identified 20

such Projects which are underway.

CII-IQ was also invited by Birla Furukawa, Goa (an M P Birla Group company) to

conduct a 3 Day Lean Workout session during March 2015, with an objective

of identifying high impact improvement opportunities and building Value

Stream Maps through this which are in progress and in various stages of

completion. This was attended by 18 in company executives.

There was a Two Day Induction Programme on LSS conducted for Federal

Bank for their customer quality team at Alva. The two days exposure to the

tools of Lean and Six Sigma has given their team enough to explore the

processes and made them more curious about experimenting with Lean and

Six Sigma in the processes.

LSSSuccess Story

Rishikesha T. KrishnanDirector and Professor of Strategic Management

Indian Institute of Management Indore

“This year we launched a joint program with CII Institute of Qua l i t y to bu i l d l eadersh ip capability on Lean Six Sigma. The idea is to cross leverage the knowledge and industry connect of both the institutes. We are planning more programs like this periodically”

LEAN PROCESS

SpecifyVALUE

CreateVALUE STREAM

Work forPERFECTION

IdentifyFLOW

ImplementPULL


LSS Current Programmes


WORKSHOP ON ENHANCING PRODUCTIVITY & CUSTOMER

SATISFACTION THROUGH LEAN SIX SIGMA

During this year, CII IQ initiated a series of workshops for Tier 2 cities with an

objective to create awareness about the topic among the senior

management of SMEs and help them strengthening the approaches to stbreakthrough improvement. The 1 three workshops were conducted at

Indore, Coimbatore and Calicut and were attended by a total of 150

participants from over 50 small, medium and large scale Industries.

CERTIFICATION PROGRAMMES

In April 2015, CII IQ upgraded its LSS certification programme based on the

voices of the customer and current need of Industry. The following two

programmes were completed during Q2 - 2015 with 25 participants from

companies like Micro Finish, Bosch Ltd, Kurlon Ltd, Siemens Ltd, Godrej &

Boyce Mfg. Ltd, Raymond India and others

Lean Expert and Six Sigma Black Belt Programme

Lean Practitioner and Six Sigma Green Belt Programme

Post the training, participants will undertake and complete a project

contributing significantly to Quality, Cost and Delivery based on which they

will be certified as Green Belts or Black Belts.

UPCOMING PROGRAMMES

3 - 7 August 2015 | Chandigarh7 - 11 September 2015 | MumbaiLean Practitioner and Six Sigma Green Belt Certification Course Phase I

24 - 28 August 2015 | Chandigarh26 - 30 October 2015 | MumbaiLean Practitioner and Six Sigma Green Belt Certification Course Phase II

17 - 22 August 2015 | ChennaiQuality Leader & Six Sigma Master Black Belt Certification Program

3 - 4 September 2015 | Bangalore11 September 2015 | New Delhi14 - 15 September 2015 | PuneNinth Regional Level Competition on Lean Six Sigma

9 - 10 October 2015 | BangaloreNinth National Conference and Competition on Lean Six Sigma

BEST PRACTICE SHARING

During June 2015, a visit was organized to Raymond, Hindustan Coca Cola

Ltd and Kennametal in Bangalore with an objective to provide first hand

experience on how Lean Six Sigma has been implemented by these

industries. 16 participants from various industries benefitted from this

visit.

Participants from Lean Six Sigma Black Belt Certification

PARTICIPANTS FEEDBACK FOR PLANT VISIT TO RAYMOND BANGALORE

“The Site Visit is very useful to us. It is a very good opportunity to Learn. Thanks for given a good opportunity”

“ Very Energe�c & Enthusias�c team work evidenced. Excellent work done on Lean with many individuals involved in manual work”

“Excellent Arrangement and hospitality, Highly mo�vated and enthusias�c work f o r c e a n d g r e a t p e o p l e a n d � m e management. Learnt a Lot”

Current Programmes


LSS


Client Speak

RASHTRIYA ISPAT NIGAM LIMITED

RINL has distinguished itself for employee involvement initiatives through

small group activities like Suggestions and Quality Circles. Over time, these

initiatives emerged as drivers for improvements in processes and work

environment and in some instances these practices have led to innovative

and breakthrough improvements as well.However, need was felt for

introduction of a structured mechanism for encouraging and facilitating

breakthrough improvements through innovative problem solving techniques

and thus help managers in the company to develop analytical and systematic

approach.

It was around the same time when CII-IQ was developing a new vertical of Six

Sigma to cater to the similar needs of industry, that we approached CII-IQ for

their intervention. I am glad that CII-IQ agreed to help us out within the

framework of our existing engagement for training and implementation

support for Business Excellence.

A total of 18 QIPs were taken up in 2014-15. CII-IQ provided constant

support in Capability building and driving Quality Improvement Projects

through conducting timely reviews and facilitation. CII-IQ also conducted a

special 5 days training programme in 2014-15 by customizing their

standard six-sigma program to suit our requirements, where the officers

were introduced to various problem solving techniques like Process Mapping,

Statistical and Graphical tools, Failure Mode Effect Analysis, Multivariate

analysis, Statistical Process Control techniques etc. For the new cycle of

QIPs for 2015-16, Mr. Anurag Seksaria is associated right from the

identification of the projects through interaction with Heads of Department

and senior officers. He has been providing his inputs to the QIP teams in

preparing their action plan and for guiding the teams at different stages in

application of various problem analysis / solving techniques during project

facilitation and reviews.

This exposure to the various problem analysis tools also increase the

knowledge base of our officers and give them an analytical approach to solve

day-to-day problems thus promotion a culture of continuous improvement

based on hard facts and figures.

I write to express my appreciation for all the support and constructive work

that CII-IQ have engaged in while working with us. There is no doubt that our

journey towards excellence has been strengthened with the association of

CII-IQ.

Shri D N RaoDirector Operations

Rashtriya Ispat Nigam Ltd

“We worked very closely with Mr. A n u r a g S e k s a r i a w h o h a s specialization in statistics and a rich experience in manufacturing industry. He provided valuable insights in designing the system of Quality Improvement Projects which has been introduced to encourage the use of structured problem solving and process o p t i m i z i n g t e c h n i q u e s f o r addressing critical problems in the s h o p o o r a n d a c h i e v i n g breakthrough improvements”


LSS Six Sigma Competition


EIGHTH SIX SIGMA COMPETITION

The Conference had 110 participants from various industries and regions

out of which 20 were from presenting companies and 10 were from non

presenting companies.

Participating Organizations: TAFE-Madurai, Quest-Whitefield, Quest –

Mahadevapura, AmaraRaja Batteries-Mangal, AmaraRaja Batteries – ABD,

Brakes India-Padi, Volvo, Infosys- Pune, ITC Ltd, Hindustan Coco-cola

Beverages- Gujarat, NTPC Ltd, Max Life Insurance, Times of India,

Rashtriya Chemicals and Fertilizers Limited, Mahindra and Mahindra,

Ashok Leyland – Hosur, Tata Chemicals – Babrala Plant, Vishay Components

India Limited, 3M India – Pune, Hindustan Coco-cola Beverages- Delhi.

Presentation was selected by 3 jury members, Mr L Ramanan ( Founder &

Chief Executive Officer of RAISE Consultancy Services) , Mr Malolan

Sarangapani (Associate Vice President, Cognizant Technology Solutions) and

Ms Parija Singhal (Vice President, Deutsche Bank).

The winner of the four different categories were:

Category 1:Lean Improvement - Manufacturing Organizations

Winner : Tractors and Farm Equipment Ltd- Madurai

Runner Up: ITC Ltd

Second Runner: Hindustan Coco-cola Beverages, Delhi.

Category 2 :Process Improvement - Service Organizations

Winner : QuEST Global Engineering Pvt Ltd

Runner Up: Infosys BPO-Bangalore

Category 3: Quality Improvement Continuous and Bulk Organizations

Winner : Amararaja Batteries – ABD

Runner up – NTPC Ltd

Second runner : 3M India - Pimpri

Category 4: Quality Improvement Discrete Manufacturing Organizations

Winner : Mahindra and Mahindra Ltd

Runner up: Brakes India Ltd

Second Runner up: Ashok Leyland - Hosur Unit -1

Category 1: WinnersTractors & Farm Equipments Ltd‐ Madurai

Category 2: WinnersQuEST Global Engineering Pvt Ltd

Category 3: WinnersAmararaja Ba�eries‐ ABD

Category 4: WinnersMahindra and Mahindra Ltd


LSS


Services

CAPABILITY BUILDING AND CERTIFICATION

CII IQ LSS team is involved in providing training and certification at various

levels

2 Days Yellow Belt Training for Front Line Staff

Half day Champions Training for Leadership Teams

5 Days Lean Practitioner and Green Belt Program

10 Days Lean Expert and Black Belt Program

6 Days Quality Leader and Master Black Belt Program for Certified

Black Belts

CII IQ has a rigorous process for Green Belt, Black Belt and Master Black Belt

certification. This includes self assessment by the participants prior to the

training to baseline current understanding and Project Assessment by

practicing SS leaders to ensure deployment of knowledge acquired.

CONSULTING TO DELIVER BREAKTHROUGH RESULTS

CII IQ takes up assignments with member organizations to deliver

breakthrough results using the 4 D approach. The engagement starts with

Senior Management Workshop to identify priority areas

Translating these improvement areas into Project Charters with

milestones

Execution of projects using Lean and Six Sigma Approach

Integration of Improvements in Business As Usual and Certification of

the teams

BEST PRACTICE SHARING

IQ organizes regular visits to the companies who have best in class

deployment of Six Sigma Practices.

Anurag SeksariaPrincipal Counsellor & Head Lean Six Sigma

CII Institute of Quality+91 99022 60365

[email protected]

Mamta RaiExecutive Officer

CII Institute of Quality+91 99860 12818

[email protected]

Vasudev PawarSenior Counsellor - Lean Six Sigma

CII Institute of Quality+91 96046 [email protected]

CII IQTEAM


ABOUT CII INSTITUTE OF QUALITY

CII Institute of Quality is the leading authority in organization and industries. For over 100 years, CII has provided Indian Industries

with the support, systems and tools to make a mark in the competitive world. It is realized that the best way to enhance an

organizations competitiveness was through the quality route.

What started as the Total Quality Management Division (TQMD) in the mid-eighties has now evolved to CII-IQ. As a champion of the

quality movement, CII-IQ is powered by the responsibility of enriching the lives of its members, improving their workplaces and making

the world a better place by applying quality tools, techniques and systems. CII-IQ provides the best training and consulting services for

the organizations to help improve their performance and set a standard of excellence.

The Vision of CII IQ is to become a Centre of Excellence of international repute that role models products and services for the

continuous betterment of organizations and society. The Mission of CII IQ is to evolve and leverage a Quality movement that

transforms by offering standard solutions, creating practical insights, driving tangible results, thereby enhancing competitiveness

and inclusive growth.


The Mantosh Sondhi Centre

23, Institutional Area, Lodi Road, New Delhi – 110 003 (India)

T: 91 11 45771000 / 24629994-7 * F: 91 11 24626149

E: [email protected] * W: www.cii.in

CII Institute of Quality

The K N Shenoy Centre

Near Bharat Nagara II Stage,Viswaneedam Post,

Magadi Road,Bangalore 560 091, Karnataka,India

Tel: +91 80 23580315/ 2328 9391- 6085 Fax : +91 80 23580314

E: [email protected] W: www.cii-iq.in

Leannewsletters.cii.in/LSS Newsletter/July-2015/LSS...Confederation of Indian Industry LSS Co -...

Documents

Transcript of Leannewsletters.cii.in/LSS Newsletter/July-2015/LSS...Confederation of Indian Industry LSS Co -...