1

In this edition of our newsletter, we provide you with a broad range of information

about what is going on in our company, plans for the future – in addition to informa-

tion regarding the software enhancements delivered in the second patch of this year.

Don’t hesitate to contact me if you have any questions. I look forward in anticipation

to answering your questions.

Integrated reporting ........................ 2 and BI with Klopotek

Building bridges between Bari ...... 3 and Berlin... INTERVIEW

Chapter-based Business ................... 4

Peter Lang “invests in ..................... 5 a new global enterprise software”: Klopotek

Many new customers for ................ 7 Klopotek North America Save the Date: Publishers‘ .............. 8 Forum from 28-29 April 2016

New perspectives – did you miss out?

N E W S L E T T E R 2 | 2 0 1 5

TA B L E O F C O N T E N T S

We presented new products and our plans

for the future at this year’s Frankfurt Book

Fair and at the User Group Germany. In case

you didn’t manage to visit us or you have

additional questions, please get in touch

with us. If you have a good knowledge of

German, you can also check out the videos of

this year’s User Group in the ‘Events’ section

of our website (‘User Group Deutschland’ –

please make sure to select ‘Deutsch’ as your

website language). Some videos, such as the

presentation of the Web App ‘Rights, Licens-

es and Permissions Manager’ are in English.

Detailed information on all of our new apps,

which run on the cloud-centric technology

platform Klopotek STREAM and can be used

on computers and portables, is available in

the ‘STREAM’ section of our website.

Dear reader,

Yours, George Logan

The Classification Manager enables editorial, sales, and marketing users to identify the relevant categories easily and to classify their products.

Meetings at the Klopotek stand at the Frankfurt Book Fair 2015. If you didn’t manage to meet us: information on our new products is available online.

George Logan, Senior VP, Klopotek North America

2

Dr. Frank Sambeth, CEO of Verlagsgruppe

Random House, said of the cooperation

between Klopotek and VLB-Services: “This

creates an opportunity for us to classify our

title data and add key words at a very high

level. As a result, we will be able to provide

booksellers with the best possible informa-

tion and also to do our bit in the overall

goal of the industry to quickly improve the

quality of the data.” The process of getting

the entire backlist of all imprints (about

17,000 titles) categorized by the two partners

has already been started by Verlagsgruppe

Random House.

Contract-related processes made easy: Web App Contract Workflow Manager

Another product which runs on the STREAM

platform will make your life easier: The

Klopotek Contract Workflow Manager

enables you to easily create and manage

contract documents and ensures the trans-

parency and manageability of the signature

process. With this web app, it is possible to

manage the creation, approval and signing

of a contract document in an overarching

process.

In the ‚Contract Workflow Manager‘, it is

always clear which phase a contract work-

flow is in and whether the related tasks will

be completed on schedule. You can actively

intervene in the workflow from within the

‚Contract Workflow Manager‘, for example,

by sending e-mail reminders to the people

responsible for certain tasks. Find out more

on our website in the ‘STREAM’ section.

Integrated reporting and BI with Klopotek

Klopotek and Pentaho, the commercial open-

source alternative for business intelligence

(BI), have reached an OEM agreement which

will allow Klopotek to embed and distribute

Pentaho‘s open-source business intelligence

capabilities within their ERP suite for publish-

ing.

By embedding open-source BI modules from

Pentaho, Klopotek will enable its customers

to extract even more strategic and analyti-

cal value from the information they store

and manage within the Klopotek publishing

solution. The breadth and modularity of

Pentaho‘s offering will facilitate everything

from embedded operational reporting on

day-to-day operations to extracting and inte-

grating Klopotek ERP data with information

from other systems for advanced data ware-

housing and OLAP analysis. The integrated

products will be delivered by Klopotek early

2016.

N E W S L E T T E R 2 | 2 0 1 5

‘thema’ standard: Verlagsgruppe Random House opts for the service to categorize entire backlist – web app Classification Manager

Classifying books, e-books, and other prod-

ucts is a key factor in product marketing and

sales. Products that are tagged with a high-

quality subject classification profit from in-

creased visibility in different markets, whilst

becoming more discoverable by potential

buyers and intended target audiences.

National and international industry stan-

dards bodies such as EDItEUR, BISG, or BIC

have been working on classification schemas

as a service and tool for the book industry’s

supply chain for many years. Classification

schemes such as ‘thema’, BISAC and BIC are

large category trees that are designed to

cover all relevant subject areas or classifica-

tion needs.

The Klopotek Classification Manager is a

STREAM product designed to complement

the Klopotek publishing suite. The Web App

links directly to Klopotek’s product pool and

offers a selection of features that support the

classification of products with an optimum

number of relevant industry categories while

maintaining its focus on the overall classifica-

tion workflow.

You can also make use of a service provided

by our partner: VLB-Services which helps to

improve the quality of your metadata and

the discoverability of your titles by creat-

ing ‘thema’ subjects and qualifiers, and key

words. It is also possible to get their help

for checking the quality of existing ‘thema’

subjects, qualifiers, and key words.

3

“We chose Pentaho because of their exten-

sive functionality and expertise in the area of

business intelligence, from simple reporting

tools to providing for highly sophisticated

business intelligence needs. The ease with

which we’re able to embed their features

into both the Classic Line of our publishing

solution and our cloud-centric STREAM plat-

form convinced us to incorporate Pentaho as

a component of our technological transition.

We recognized a strong demand for the

latest state-of-the-art business intelligence

capabilities and an integrated solution that

brings our popular technologies together

in a way that creates significant additional

customer value in a commercial open-source

delivery model,“ explained Peter Karwowski,

CTO of Klopotek.

Building bridges between Berlin and Bari

Interview with Klaus Köhler, Software Architect, Klopotek Software & Tech-nology Services GmbH

Klaus, you will move from Berlin, where Klopotek Software & Technology Services GmbH is located, to Gioia del Colle near Bari to the newly established office of Klopotek Software & Technology Services Italia S.r.l. at the beginning of January 2016. Why?In Bari we’re putting a focus on developing

applications which run on the new cloud-

centric platform Klopotek STREAM. One of

my main tasks will be to ensure that these

new apps have all the functionality of our

Classic Line software solution and use the

same data model.

Why have you been chosen for this role?

Well, I have 20 years experience of working

in Berlin, so I can add 20 years of working

in Bari to this (Klaus laughs). No – for one

thing, I have extensive experience in the area

of Contracts, Rights & Royalties, which is the

main area of development we’re focusing

on in Bari. Plus, I’ve always had two roles:

Software Developer and Product Manager.

As a domain expert and a technician I can

easily switch between these two worlds and

build bridges.

Why is this so important?

In Bari we’ve established a new, young team

of about 15 staff. If your software develop-

ment processes are agile – and this is the case

for all developers in the Klopotek Group,

just as it is for this newly established team –

which means that you’re constantly switch-

ing and rotating between user stories and

implementing – you need domain experts

in your office who’ll always be available for

exchange of information. If you don’t have

that you don’t have smooth communica-

tion between the different offices where

software is being developed. My colleague

Zivojin Lazarevic, who will also move to Italy,

will be in an almost similar position of build-

ing bridges between Bari and Berlin.

What do you think about your new role?I look forward to working with my new

colleagues and to mastering the challenge

of connecting the ‘STREAM world’ with the

Klopotek Classic Line. Plus, this will not be

a job done in one or two months; I’ll be on

a new contract with the same terms as my

colleagues in Italy. I could stay there for quite

some time. The moment for making this

change is ideal for me, as my kids have just

finished school. And Bari and

its surroundings are ideal for

riding my motorbike, which

is something I love to do in

my free time.

Make life easier: Klopotek software as a Hosted Software Solution

If you wish to use the Klopotek publish-

ing solution, but don’t want to operate an

in-house installation, we would be happy to

provide you with secure, reliable hosting in

a modern data center. You save IT resources

and the cost of a software implementation

installation project, have your expenses

under control thanks to fixed, monthly costs,

and receive high-speed, high-availability

access to the Klopotek software around the

clock – just like you would with an in-house

installation.

Whether you’re in the office, on the move, or

working from home, with an

Internet connection to our

data center, you have access

to every business process

that you want to support

using the Klopotek solu-

tion. Our range of hosting

services covers not only our

rich-client solution, it also

includes the web apps that

run on Klopotek STREAM.

N E W S L E T T E R 2 | 2 0 1 5

Klaus Köhler, pictured in front of the Berlin office, will move to Bari (with his motorbike).

Bundling: Klopotek’s broad range of capabilities?

Did you know that in Klopotek O2C (Order

to Cash), you can manage a huge variety

of product bundles and components: print

and online versions of subscription products,

physical and digital one-off products, sets,

and bundled subscription products (bundle in

bundle)? Bundling is a great way of making

combined offers and of giving your custom-

ers incentives to purchase more.

The traditional, simplest and most com-

monly employed business model in this area

is Top-down Bundling: the customer orders

a bundle for a fixed price. Klopotek also

supports more complex Bottom-up Bundling,

which has the advantage that your attrac-

tive offer tempts the customer to buy more

products than originally planned – namely as

components of a bundle which is assembled

or expanded during the sales process.

Whether Top-down or Bottom-up – changes

made to the order in the web shop are trans-

ferred directly to the backend – your Klopo-

tek system – without manual intervention.

When implementing new business models and product forms, different contents are flexibly

combined to offer a wide range of different product versions. For example, the hardcover ver-

sion of a title can contain three chapters while the e-book version contains the same chapters

plus a video which is also separately sold at the same time.

E-publishing makes it necessary for us to think about products as well as plan and manage them

in a fundamentally different way. Assets to be managed and put together flexibly can be texts

for chapters and sub-chapters or audio and video files. In some situations, these elements of con-

tent can even be further broken down into smaller units/components (‘chunks’), such as specific

text segments in a chapter. Within the context of the so called ‘chapter-based business’, these

components have to be planned and the respective rights managed so that the components

can be sold ensuring that the revenues created are linked to the correct contracts and royalty

accounts. As of version 11.0 of our software, we have the solution for you – which, in a nutshell,

means to replace the ‘product’ with the ‘work’ for each step of the process:

Your planning process starts off with a ‘work’ and not immediately at the level of the sales prod-

uct. The ‘work’ serves as the top-level frame for the individual manifestations of a product. Start-

ing with the ‘work’, you first plan all of your contents independent of the concrete products.

At the level of the ‘work’, you create a hierarchical structure which is made up of the individual

components (including originators and metadata). Following this, you assign the components to

the versions planned for your products.

Contract management enables you to flexibly manage rights by assigning contracts to individual

components. In the case of component contracts, you can automatically create contract units for

the individual components and copy the essential planning data in the same step. You can define

general rules for rights and royalties which can be modified for each contract unit that belongs

to a component. The contract documents are created and managed for each component in the

Klopotek Web App ‘Contract Workflow Manager’, which runs on the STREAM platform.

To sell and export the relevant elements of content, you can plan different sales products and as-

sign them to the components. Once you have completed planning, you can transfer the planned

products and components to the ‘Products’ module to make them available there as the basis for

all further processes. (The functions for sales are not a part of the current ‘chapter-based busi-

ness’ version.)

Just jump into it: single sign-on – jump-in

In the daily routine of working at a publishing house, there are always applications Klopotek

should be connected with, such as a content editing or a financial system. Now, as of version

10.8, Klopotek provides a single sign-on option and generic jump-ins, which enable seamless con-

nections between the individual applications without having to re-enter the login information.

E-variants of products: finally the waiting has come to an end

An agreement you’ve waited a long time for: The publishing industry has now taken the decision

to use one ISBN per product variant, so there is less administration work, especially in you use

our system: As of version 11.0, our ‘E-Variants of Products’ functionality enables you to create

the ISBN for the respective format – also MOBI, PDF, E-PUB, … – and having done that you just

create the respective data record below the edition which is associated – done.

N E W S L E T T E R 2 | 2 0 1 5

The individual parts of a product can be more than the entire product itself: chapter-based business

Patch-News Fall 2015

5

N E W S L E T T E R 2 | 2 0 1 5

Peter Lang “invests in a new global enter-prise software”: Klopotek

The international academic publishing group

Peter Lang has opted for Klopotek as their

new system. “By investing in a new publish-

ing software from leading provider Klopotek,

information on the production and distri-

bution of more than 55,000 available titles

and yearly approximately 1,800 new titles is

available in a global, standardized system for

the first time,” the company stated in a press

release.

Kelly Shergill, CEO Peter Lang AG, added:

“The digital transformation has profoundly

changed publishing in general and scientific

publishing in particular. With the implemen-

tation of the Klopotek publishing software

we can address these changes and serve the

growing needs of a scientific community for

content that is up-to-date, flexible and easily

accessible. Peter Lang thus positions itself

as a pioneer in an industry that is rapidly

changing.”

Simon & Schuster UK selects Klopotek for handling complex royalty arrangements

After a careful review of available solutions

in the marketplace, Simon & Schuster – with

offices in Australia, India, Canada and the

United States – has opted for Klopotek as

their new solution due to its proven ability

to handle complex royalty arrangements for

both print and digital.

The implementation which has already

started will include migrating all contracts

and historic data from the old system, estab-

lishing a nightly import of book sales from

Simon & Schuster’s distributor Harper Collins

and building interfaces to Simon & Schuster’s

financial system.

ONIX codes for product variants: As of version 11.0, you can now use our ‘XML Export in

ONIX 3.0 Format’ interface, which exports new, modified, and deleted data records from the

‘Products’ module so they can be forwarded to various recipients (e.g. Books in Print). In the

export, product variants are output as individual products which differ by variant type.

Global companies need global software

Has your company been establishing additional

offices in Europe or around the world? Do you

want to use and manage data and systems

centrally in various languages? Do you want to

minimize the use of interfaces, ensure that all

data of all local applications is identical, and to

provide your partners around the globe with

product data, sales and distribution informa-

tion, and statistics? Is it vital that the stocks of

all of your distribution centers, the inter-compa-

ny processing procedures, and the handling of

the various tax systems are linked in a continu-

ous cycle? If the answer is ‘yes’, then you should

opt for the ‘Global Sales System’ as an enhance-

ment to Klopotek O2C (Order to Cash), available as of version 11.0: a single system, seven

languages, local tax systems, all data in a single instance and managed centrally.

The ‘Global Sales System’ makes it possible to operate diverse distribution locations on a cen-

tral installation and perform specific invoicing runs for each country. The increased versatility

in the invoicing system provides e.g. the option to sell one-off and subscription products of

independent companies under a single proprietor.

For you as a publishing group with subsidiaries in multiple countries and corresponding

country-specific legal entities, the homogenization of operational processes across coun-

try and company boundaries is a significant competitive advantage. The transparency and

comparability of workflows with a minimum of data redundancy both make a significant

contribution toward increasing efficiency in your company.

With the ‘Global Sales System’, you centralize management and control of your operational

processes, while still executing these processes where it is most efficient to do so and al-

lowing for the peculiarities of the individual legal entities within the group. From editorial,

contracts and production to sales, marketing and distribution – every department in your

company can profit from homogenization and centralization.

Patch-News Fall 2015

6

UK Finance Director Mark Ollard of Simon &

Schuster UK explains the reasons for switch-

ing to Klopotek: “One feature of the exciting

modern publishing industry is that there are

more and more complexities and variables on

rights and contract design. As one of the UK’s

largest publishers we absolutely want to lead

on this and be flexible enough to meet and

exceed our author and agent expectations.

I have used Klopotek in a previous life and I

am confident that it can handle anything we

choose to throw at it”.

Guid mornin: Klopotek opens second UK office in center of Glasgow

Klopotek is happy to announce the opening

of its second UK office based in the center

of Glasgow, adjacent to Glasgow Central

Station.

John Lawson, Director of Klopotek UK,

commented: “Klopotek UK is positioned for

future growth, and we must be conveniently

located to attract the best people. This sec-

ond office location allows us also to consider

applicants living in the Glasgow area as we

N E W S L E T T E R 2 | 2 0 1 5

The Waterloo Chambers office building in the center of Glasgow.

WelcomeHow are you?

Reply to 'How are you?'Long time no see

What's your name?Where are you from?

WalcomeWhit like are ye?Nae baud, yersel?Lang time nae seeWhit's yer name?Whaur ar ye fae?

continue to expand our talent pool to better

service our UK customers. With our London

office situated on the edge of London’s Tech-

City only 30 minutes from London City Air-

port and our Glasgow office just 8 miles – 15

mins – from Glasgow airport, the location is

also super convenient for visiting colleagues

and clients from our European offices.”

So in case you’d like to visit us in our newly

established office, why not practice a little

bit: http://www.omniglot.com/language/

phrases/scots.php

Many new customers for Klopotek North America

A number of publishers in the USA have cho-

sen Klopotek to support their processes:

Regan Arts, Rowman & Littlefield, Discov-

ery House, and Sounds True. Here’s a list of

reasons:

Our numbers of the year 2014

The year 2015 is coming to an end. We’ll get

our numbers for our performance in 2015

at the beginning / in the spring of 2016. If

you don’t want to wait for that, here are our

numbers of 2014:

Klopotek O2C (Order to

Cash) was used to pro-

cess invoices or royalties

totaling approximately

4.2 billion euros net.

0.6 million authors and

1.5 million contracts and

25 million royalty rules

were handled using

Klopotek CR&R (Con-

tracts, Rights & Royal-

“Because of the dynamic development of

the digital rights sphere, contract creation,

rights sales and acquisitions, and royalty

statements are getting more complex. We

needed a robust and flexible system with

a friendly web interface to handle all of

these aspects, which is why we chose Klo-

potek CR&R to replace our legacy system”.

Nils McCarty, CFO, Sounds True

ties). This resulted in 350,000 royalty docu-

ments and 1.3 million payment transactions.

Klopotek TMP (Title Management & Product

Marketing) supported a total of around 4.4

million products of more than 350 publishers

with more than 4,400 imprints.

“Klopotek will help us to provide complete

and consistent metadata for our print and

multimedia titles and to handle metadata

management and data supply in the stan-

dard ONIX format”. “

Kurt Andrews, Director of Global Sourcing, Supply

Chain, Logistics and Production, Regan Arts

“Managing and exploiting rights efficiently

has become a key element in a publisher

and distributor’s success. Klopotek provides

certainty when selling rights, constant

access to all available rights and sub-rights

and automatic creation of offers and sales

contracts.”

Bob Marsh, COO, Rowman & Littlefield

“After an extensive review of available

solutions in the marketplace our team

decided to opt for the Klopotek Contracts,

Rights and Royalties system, as it is the

best-of-breed solution for handling royalty

payments for multiple types of content.” “

Carol Holquist, VP of Global Publishing, Discovery

House

7

New board of supervisors brings additional international experience to Klopotek AG

The annual general meeting of the Klopotek

AG took place in Berlin on 24 August 2015. In

this meeting, Ilhan Aksoycan was re-elected

as Chairman of the Supervisory Board; Dr.

Johann Kempe and Dr. Rüdiger Salat were

elected as new members.

Ilhan Aksoycan, MBA, was

CTO/CIO for Wolters Kluwer

NV worldwide from 2000-

2009. Since 2009 he has been

a strategic consultant and

interim manager in the areas

of publishing, IT, innovation,

mergers & acquisitions, and

investments.

Dr. Johann Kempe has been

Member of the Executive

Board of C.H.BECK in the

areas of technology and

business development since

October 2014. From 2001-14

he was CIO of the Holtz-

brinck Publishing Group

where he was responsible

for various projects in the fields of techno-

logical and digital transformation.

Dr. Rüdiger Salat worked

for many years as Managing

Director of DTV (Deutscher

Taschenbuchverlag) be-

fore joining the Board of

Directors of the Holtzbrinck

Publishing Group until 2013.

Since 2013, he has been

a consultant in the media

industry, and in 2015 he was appointed

Executive Director of Facultas Verlags- und

Buchhandels AG.

Ulrich Klopotek, CEO of

Klopotek AG, said about

the newly elected board of

supervisors: “I am delighted

that Ilhan, who has been

a significant value to the

Klopotek AG since 2010,

Johann, and Rüdiger will

make a contribution to the

strategic development of our company as

experienced and renowned representatives

of the publishing and media industry.”

N E W S L E T T E R 2 | 2 0 1 5

Ulrich Klopotek member of the board of supervisors of Greiner

Ulrich Klopotek, CEO Klopotek AG, has been

elected as a Member of the Board of Supervi-

sors of the Greiner Holding AG in June 2015.

“The Greiner Group is one of the leading

companies in the plastic and foam industry.

Diversification, innovation and internation-

alization characterize the success of the

Group in the Austrian plastic industry,” is

a description of the company published at

www.greiner.at/

en/group/. The

Greiner Group

has more than

8,000 employees.

Together, the

divisions of the

company operate

more than 130

locations (produc-

tion and sales

sites) around the

world. The rev-

enue generated

by the company in

2014 is more than

1.3 billion Euro.

“Products for daily life”

“Even if they would not be recognized as

such at a glance, products from Greiner are

indispensable for our daily life – whether it

is the yogurt pot at breakfast, the rear shelf

in the car on the way to work or the foam

mattresses that we sleep on.” To cater for

this wide range of products, Greiner Hold-

ing AG is divided into areas of competence:

“Greiner Packaging International produces

plastic packaging for the food and non-food

sectors. Greiner Bio-One International is one

of the world’s leading companies in the fields

of preanalytics, life sciences and diagnostics.

Greiner Foam International produces foams

for many wide-ranging applications. Greiner

Perfoam produces visible parts for the interi-

or and trunk, as well as acoustic components,

especially for premium vehicle manufactur-

ers. Greiner Tool.Tec is the world market

leader in tools for the extrusion of window

profiles. In addition to the five operative

divisions, Greiner Holding AG also includes

Greiner Real Estate, Greiner Technology &

Innovation and the Greiner crèche.”

Klopotek donates computers

Klopotek donated 20 desktop computers

from Dell to the OSZ IMT in Berlin (Ober-

stufenzentrum Informations- und Mediz-

intechnik – Berlin College of Further Educa-

tion for Information Technology and Medical

Equipment Technology). “The OSZ IMT is a

type of school at upper secondary level that

is comprised of various vocational schools of-

fering courses in both general and vocational

education subjects at grades 11 to 13. Infor-

mation technology or medical equipment

technology is part of all courses.” (Source:

http://www.oszimt.de/index.php?id=88)

We’re happy to be able to support this school

for the second time. Other schools and edu-

cational institutions also received desktop

computers, laptops and computer monitors

from us.

Klaus Seidel, Vice Headmaster of OSZ IMT, on the right, to-gether with Roger Schwarze, Head of IT Services, Klopotek, left, pictured while collecting the donated computers.

8

N E W S L E T T E R 2 | 2 0 1 5

© Klopotek 2015

Save the Date: Publishers’ Forum from 28-29 April 2016

The motto for the 2016 event is: “All that

publishing!”: “How the business of books is

expanding, converging and fragmenting – all

at the same time.”

Rüdiger Wischenbart, Head of the Forum,

will focus on four themes: “The new com-

plexity: core business versus exploration”,

“New thinking, new practices: close-ups of

new actors and concepts in publishing busi-

ness”, “Managing contradictory require-

ments with IT: extending the value chain and

organizing complex processes”, and “Think-

ing beyond the page: mobile, cross-media,

and social media-driven.”

In addition to a new, fantastic venue (dbb fo-

rum berlin), the Publishers’ Forum 2016 will

feature a sharper distinction between the

two conference days, with Thursday focusing

on the big overarching questions defining

the current transformation of the industry,

while Friday will highlight lessons learned for

the daily business in the organization.

Register now at www.publishers-forum.com:

our attractive early bird rate is available until

31 January 2016.

“20 full work days saved”: HCCP notes regarding enhancement for statement printing by due date terms

Thomas Nelson Publishers (now a part of

HarperCollins Christian Publishing - HCCP)

has been using Klopotek for royalties since

2008. It is fairly typical in the publishing

industry for a company’s contracts to have

standard reporting and payment terms for all

authors.

However, our contracts have always had a

wide range of terms – covering monthly,

quarterly, semi-annual, and annual periods

and, from there, terms of 30, 45, 50, 60, 90,

etc. days to report.

As we made further changes and integrated

with HarperCollins’ systems, it became ap-

parent that we needed a way to not only be

able to issue payments according to specific

terms (inherent in Klopotek’s system), but

also to manage printing of statements the

same way.

We approached Klopotek with this request

and, after discussion to understand our need

and its benefits, they set to work to allow

the statement printing to include an option

to print to terms. To ensure full closure of

a royalty period, we release all statements

at the same time. Now, instead of having to

print them all together, we can release the

statements and then only select to print the

ones that are coming due.

This means that, instead of directly printing

tens of thousands of pages (only to have

to sort them manually by due date) we can

select just the statements with the terms we

want to focus on. Over the last year, we have

saved over 20 full work days by eliminating

the manual sorts. We are able to efficiently

match statements to checks, and we can

manage the physical paper and envelopes

one “terms” group at a time. We are more

organized for review and mailings and we

ensure that we utilize the system’s informa-

tion to determine the correct statement due

date.

Article written by Christine Jones

Sr. Director of Finance

HarperCollins Christian Publishing

Would you like more information?

We are happy to provide you with more in-

formation about the enhanced functionality

of our software and the other information

briefly described in this newsletter. Please

contact me to learn more.

George Logan

g.logan@klopotek.com

Christine Jones, Sr. Director of Finance, HarperCollins Christian Pub-lishing, USA

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