CSCI 599 Week 4 Paper 3 September 18 2001 Presenters: Ajit Sonawane Douglas Yu-Cheng Su
New Tech Leading Disaster CHENG-YU YU. Introduction: Discuss the major reasons causing new tech...
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![Page 1: New Tech Leading Disaster CHENG-YU YU. Introduction: Discuss the major reasons causing new tech disasters Some research from web site Example from software.](https://reader033.fdocuments.us/reader033/viewer/2022052701/56649cc85503460f94990365/html5/thumbnails/1.jpg)
New Tech Leading Disaster
CHENG-YU YU
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Introduction: • Discuss the major reasons causing new tech disasters •Some research from web site
•Example from software Runaways (p.104)
•The real story in Taiwan
•Sharing Experience
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Major Reasons Causing New Tech Failures
• They did not scale up. – Need to understand scope before starting project
• They are a solution to the Solution to wrong problem. – Because it is new technology, you may just try to solve it
• They do not have required functional capability. 1
– The new technology could not address one facet of problems
Tuesday, April 18, 2023 3 Cheng-Yu Yu Azusa Pacific University
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Major Reason Cause New Tech Failure
(Cont’)• Less Experience for immature technologies
• Too Trusting of New technology with no backup plan or alternate
• • No time to test new technology projects
– Engineers do not have enough time to test new technology machines and software.
• Human factors – Ethical issues
• Project manager does not have expertise to mange the project • Human Nature: engineer does not follow manufacturer suggestion
to operate new system
Tuesday, April 18, 2023 4Cheng-Yu Yu Azusa Pacific University
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FoxMeyer Drug and SAP lawsuit • FoxMeyer wanted improved Sales system
– Uses SAP software because it is popular
• SAP software creates lots of incorrect orders – Whopping $15.5 millions in uncovered excess shipment – The system should cut down cost
• SAP software cannot handle vast number of daily orders – SAP R/3 software never used for a large amount of orders– Engineers never tested in advance – Project manager not familiar with software functions
• Software original design did not use manufactures wholesale system
Tuesday, April 18, 2023 5Cheng-Yu Yu Azusa Pacific University
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FoxMeyer Drug and SAP lawsuit (Cont’)
• SAP Contractors not willing to fix the problems– Tried to hide and minimize critical problems
• SAP software cannot keep accurate history of customer’s information– Time limited to release software
• Due to time pressure Programmers skip testing some functional parts
Tuesday, April 18, 2023 6Cheng-Yu Yu Azusa Pacific University
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Taiwan High Speed Rail Ticket system(THSRC) complaint (June 2007)• The Automatic system
cannot handle large orders in peak hours
• Over selling seats and double booking for some seats– A lot of vacant seats
on the train
• The system cannot make correct change
• Credit card system charges wrong amount
• Lack of experience in design of new ticket systems
• Software engineers did not have time to test system– Experts recommend at
least one year to test both Train system and ticket systems
– Government pushes them test system in only one month
Tuesday, April 18, 2023 Cheng-Yu Yu Azusa Pacific University
Because
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THSRC Ticket system (cont’)• THSRC just
launched New Online booking system (9/2007)
– Takes a lot time to purchase tickets and not practical
– When Customer make mistakes (i.e. date and seats), they try to go back to make changes but system shows “page time out “
– Waiting too much time for credit card authorization
• CEO did not want to purchase ticket systems from Japan
– Tried to save by not purchasing mature ticket systems from Japan
– Hired inexperienced contractors to design new ticket system
– Train system is from Japan but ticket system is local
Tuesday, April 18, 2023 Cheng-Yu Yu Azusa Pacific University 8
F.Y.I.
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Time to Share Experiences • Please Share your Personal Experiences in your
Careers
• It is important for us to learn and improve through experience
• Thank you for listing my presentation
Tuesday, April 18, 2023 9Cheng-Yu Yu Azusa Pacific University
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Reference :
Tuesday, April 18, 2023 10Cheng-Yu Yu Azusa Pacific University
• Software Runaway P102-112 • Taipei Time News
– (http://www.taipeitimes.com/News/)
• The China Post Newspaper in Taiwan http://www.chinapost.com.tw/
• Engineering Disasters and Learning from Failure(http://www.matscieng.sunysb.edu/disaster/ )
• Photos from Google and my personal Camera