Presentazione standard di PowerPoint

FIST FLOOR

NEW STARTERS

TRAINING PLAN

October-November 2015

Zara Brompton Road

Emma Baiano 50341

1. Organization of the section: to close on time, Overstock and Standards

4 GOALS 4 WEEKS

1. Organization of the section: to close on time, Overstock and Standars

WHAT?-to cover the section being sure that someonelse can do it when he/she need to move for supporting the fitting room or for Customer Service;

-to change plastic hangers during the morning when it is not busy;

-to clean the floor of clothes/hangers (healt&safety/business reason);

-to balance Customer Service and the tyiding up of the section;

-to start closing tables by 8 o'clock;

-to bring the Overstock in the stockroom by 8 o' clock, in plastic hangers and organized by family;

-to be sure that at nine o'clock the First Floor is nearly done in order to support the Ground Floor;

-to close each section following the standards of the company.

HOW?

Supporting and helping them during the closing, giving them time objectives at the beginning and then asking them to give to themselves time objectives. Each section will be double-checked with me in order to show them possible mistakes.

Each New starter will be on charge of the Overstock for one or more shift; his/her tasks will be: - bring the rail/boxes for the Overstock by 6 o'clock on the shop floor; -when the Overstock is done, be sure that it is properly oganized by family in plastic hangers, and bring it in the stockroom on time.

The New starter on charge of the Overstock will receive help from his/her collegues to close the section.

1. Organization of the section: to close on time, Overstock and Standars

WHAT?-to notice gaps in walls, tables, collects, shoes, accessories in own section;

-to let them undestand how to do a replan

HOW?

Explaining them the importance of the replan, showing and supporting them during all the replan process (Check if the item is sold-out or if it is coming in the next '25, ask for the support of merchandisers; use the ipod to check sizes, find the items in the stockroom, trasfer them and replan the section). After the explanation, if we do not need to do any replan on the first floor I will hide some products to prove their attention and their ability to do a replan.

WHAT?

-to run the '25 in a smart, quick and efficient way;

-to be sure that the '25 is runned in all the section of the First floor;

-to check with an ipod the items that are not on the First floor ( Locked Item Change hanger Bring the item in the Stockroom Explain to the '25 team what it is wrong with it Overstock or Locked itemOpen item Check again on the Fist Floor If it is no there, communicate with the Ground floor to send it downstairs again);

-to be sure that the fire exit is empty, cleaning it and bringing rails and boxes in the stockroom

HOW?

Being on charge of the '25 for one shift with me; explaining them the importance of the '25; showing them how to run faster -by line, by family, by price (Which items are usually on tables/collects/walls? How can we use the ipod to have an idea about where they are placed?). Each New starter will be on charge of the Overstock for one or more shift; his/her tasks will be:-to change plastic hangers in woody ones, and call his/her collegues to let them run the products;-to check with an ipod the items that are still on the rail;-to communicate with the Ground floor and bring the rail in the Stockroom.

When the Firs floor is not busy, the New starter on charge of the '25 will help for 1hour the '25 team, in order to let understand what they do, and learn the '25 process, to respect this job, and to improve the relations between Stockroom and Shop floor

The New starter on charge of the '25 will receive help from his/her collegues to close the section.

WHAT?

-to approach customers;-to try to sell as much as it is possible;-to be always available for the customers;-to push the on-line orders.

HOW?

Giving them examples and tips for a good Customer service: -be honest if they ask for an advice;-offer alternatives and matching products;-compliment customers;-ask question to understand what customers are looking for (gift, personal purchase, reason of the purchase, kind of event, budget ect);-helping customers in their browsing bringing the items they want to try in the fitting room;-check the queue by the till and fitting room.

Each New starter will be on charge to check the queue by TRF till; his/her tasks will be:-check the queue; -ask by radio to the Basic team to check the queue in KW;-send customers in KW if there is not queue, otherwise start to remove hangers from the queue to let the cashiers to work faster.

Calendar

2. Replan

3. To be on charge of the '254. Customer Service 2. Replan

3. To be on charge of the '253. To be on charge of the '254. Customer Service 4. Customer Service