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NEW SHOPPING OUTLET

June 17 - June 23, 2016

N E W S H O P P I N G O U T L E T

Looking for the perfect gift? Check out the newest shop located just inside Selu Garden Café. The shop offers a variety of gourmet foods from Stonewall Kitchen, along with our award-winning jams and jellies. There will be something for every food lover, from innovative savory

spreads, to condiments, and baking mixes. On top of all that goodness, the shop features a variety of home décor. The shop is open 7 days a week from 7:00am until 2:00pm. Check out our newest offering and remember to Suggest it to our guests!

H A R R A H ’ S C H E R O K E E I N T H E K N O W

D U K E E N E R G Y O F F E RAll Harrah’s employees who are currently Duke Energy Customers will be offered free shipping on LED bulb orders of $25 or more. Upon checkout, employees will need to enter promo code, Duke607, to receive the offer. Please use the current links to access this great offer from Duke Energy:

Current offer:https://www.duke-energy.com/pdfs/153152-Savings-Store-Bundle-Packs.pdf

Link to Store:https://www.duke-energy.com/residential-savings-store/default.asp

6 / 2 4 - 2 6 W E E K E N D PA R K I N GPlease review the following information regarding an

important parking updates:

Parking: Employees will need to park offsite starting on Swing Shift, June 24 thru Swing Shift, June 26. Please park at the following locations:

Ferguson Gravel Lot Lucy Long Rd (across from Wrights Creek)GPS: Lucy Long Rd, Cherokee 28719

OLD Painttown Gym Parking Lot (Hwy 19 - just passed Broken Arrow Motel)GPS: 1556 Paint Town Rd, Cherokee 28719

Wolfetown Gym Parking Lot (Hwy 19 - just passed Santa’s Land on right)GPS: 27 Long Branch Rd, Cherokee 28719

Laundry/Painttown Gym Parking Lot (on Wrights Creek)GPS: 10 Old Gap Road, Cherokee 28719

Employee shuttles will be provided by Transportation on 15 minute intervals. Please plan to arrive early and expect 15-20 minute wait times for shuttles.

N E W B A R T E N D E R S P O N S O R S

Please join the beverage team in welcoming

our newest Bartender Sponsors!

Benjamin Rickett, Sabrina Fleury and Betty Smith

STAY OVER SERVICES

If YOu ARE A guEST fOR mORE ThAn 1 nIghT, wE ARE plEASEd TO OffER ThE fOllOwIng SERVICES:

• REplEnISh uSEd/dIRTY TOwElS

• BEd wIll BE plACEd In TuRn-dOwn

• REplEnISh BATh AmEnITIES

• REplEnISh uSEd COffEE pROduCTS

• TRASh CAnS wIll BE EmpTIEd

• ROOm SERVICE TRAYS wIll BE REmOVEd

If YOu REquIRE AddITIOnAl SERVICES, plEASE COnTACT uS uSIng ThE hOuSEkEEpIng BuTTOn On YOuR phOnE.

Going Green…

D A I LY J U I C E R E C A P

GM CHATS ARE BACK!

Your Opinion Counts!

General Manager Brooks Robinson will be available Thursday, June 16, at 12:30 & 4:30pm in the EDR!

GM CHATS ARE BACK!

Your Opinion Counts!

General Manager Brooks Robinson will be available Thursday, June 16, at 12:30 & 4:30pm in the EDR!

GM CHATS ARE BACK!

Your Opinion Counts!

General Manager Brooks Robinson will be available Thursday, June 16, at 12:30 & 4:30pm in the EDR!

C R A F T FA I RThe Care Fund will be hosting a Craft Fair 11am-7pm on Tuesday, August 2, and again from 1pm-9pm on Wednesday, August 3. Tables will be available to rent at $25.00 per day or $40.00 for both days. Employees can reserve tables by calling Sharon Maney at 497.8318 or Charlene Wolfe at 497.8881. Tents will not be provided, but employees are welcome to bring their own if needed.

If you missed the recent GM Chats, don’t worry! General Manger, Brooks Robinson, will be available Wednesday, July 20, at 8:30am, 1pm and 4pm in the Hotel Employee Breakroom. Your opinion counts!

D A I LY J U I C E R E C A P

CARE FUND CONCERT RAFFLEThe Care Fund is raffling tickets to upcoming concerts at the Resort Event Center! Tickets are $1 each or 6 for $5. See the EDR Cashier or any Care Fund board member for tickets. Place your tickets in the box of the desired concert for a chance to win! Drawings are each Friday at 2pm in the EDR.

SAFETY SLOGAN CONTESTSubmit ideas for a Safety Slogan for a chance to win 1,000 Total Return Credits. Employees at both properties are encouraged to submit ideas for a safety slogan to be published in the Weekly Score! Submit slogan, name and department in the drop boxes located in the EDR.

SAFETY SUGGESTIONEmployees are encouraged to submit safety suggestions for their property. Submit your suggestions in the drop boxes located in the EDR.

RETAIL T-SHIRT ART CONTEST

The Retail team will be hosting a T-shirt Art Contest from

Wednesday, June 22 thru Thursday, June 30, for all

employees. Two lucky artists will have their designs made

into shirts, to be sold in the Gilded Basket in July and

August. On top of that, the two lucky winners will also

win 15,000 Total Return Credits each. The Art work will be

displayed in the EDR from Friday, July 1, thru Wednesday,

July 6, for all employees to judge. The Retail team is

looking for Eastern Band of Cherokee Indians inspired

artwork. Each entry must include a paragraph of 250 words

or less on what inspired the art. All submissions will need

to be a PDF or Vector file and sent to cstebbins@cherokee.

harrahs.com. Please limit 3 submissions per artist.

Please feel free to reach out to Carolina Stebbins

at 497.8774 with any questions you may have.

CHE Weekly %A’s Week 12 to 74.3% from 74.0% last week. Great job!Cherokee decreased in “Suggest” QTD Net shift to 5.2% from 6.1% in Week 11 but this should make very little difference on the Race to Rewards scoreboard.

S E R V I C E U P D A T E Q U A R T E R 2 W E E K 1 2 2 0 1 6

TABLE GAMES CARE DRIVE The Table Games Department at the Resort is holding a personal care drive now thru July 1. Items will be distributed to centers for families that need assistance in Swain, Jackson, and Haywood County. Collected items will also be distributed to the Homeless Veteran Center in Asheville. Examples of items needed are: toothbrush, toothpaste, shaving items, deodorant, shampoo, etc. A drop box will be located outside of the Table Games office. Employees can earn 1 HERO hour for every $5 worth of supplies donated.

2ND ANNUAL ART RAFFLEShow off your creativity and help HERO raise money for the 2nd annual Pediatric Brain Tumor Foundation art raffle. Create your one-of-a-kind art and turn it in to Kelci White at Valley River or Aaron Lambert in Cherokee. Earn HERO hours for time spent creating art and one hour for the donation. Art can be anything made by you - paintings, drawings, photography, carvings, crocheting, knitting, baskets, etc. Stay tuned for more information!

SCHOOL SUPPLY DRIVEThe Finance Employee Engagement Committee at the Resort is organizing a school supplies drive for Swain, Graham, Jackson and Haywood County schools. HEROs are needed to provide school supplies. The collection began on June 1 and will run thru July 29. A list of supplies needed will be updated and posted weekly on the drop boxes. Drop boxes are located near the elevator on the second floor employee entrance, second floor mailbox near back hallway to the Poker Room, EDR, the main cage and near the elevator on the second floor near new hire/ training. Employees can earn 1 HERO hour for every $5 worth of supplies donated.

Remember to log all HERO time in the new HERO Hour Tracking system on EDB

Webb. Click on the EDB Webb icon on any property computer, enter your employee

number and HERO for the password, complete the form and submit.

H E R O O P P O R T U N I T I E S

The Rock Star Award Program is designed to recognize, identify and reward outstanding service and teams. These employees are the “Service Rock Stars” of our organization by providing superior resort level service to internal and external customers. Everyone is encouraged to make nominations through their departmental service star recognition programs that are published every week in the Weekly Score. Nominations are divided into two different categories:

Superior Customer Service, (for internal and external service) and Team Work, recognizing groups of five or less. All HCCR and HCVR employees are eligible except for those who report directly to the General Manager or have written warnings. The winners are selected the Tuesday prior to a show. Winners can pick up their tickets at the Box Office located outside of the Event Center at The Resort.

R O C K S T A R A W A R D P R O G R A M

Millennial CounCil & CatMan2 Basket RaffleFriday, June 10 - Friday, July 8

The Millennial Council and CatMan2, a no-kill animal shelter, are having a basket raffle in the EDR. Employees will have a chance to win a basket full of dog items, a basket full of cat items, or a dinner for two to Brio. Purchased tickets in the EDR for a $1each or six for $5. The winners will be drawn at noon on July 8, in the EDR. Employees can earn HERO hours for every $5 worth of tickets.

C O N G R AT S , R O C K S TA R S !

N O T P I C T U R E D

Brittany Robie - Brittany does a great job making sure the Marker Bank runs smoothly.

Jo Mull - Jo went above and beyond researching an issue for a guest.

Morgan Childers - Morgan takes pride in providing excellent customer service.

Charlene Hall - Charlene came in to work on short notice.

Josh Young -Josh is doing a great job training our new hires.

Charlene Hall - Charlene came in to work on short notice.

Debbie Martin - Debbie does an outstanding job helping the front line cashiers when she is working the Marker Bank.

Katt Burnett - Katt has gone above and beyond to help guests, even after her shift.

Patricia Burnette - Patricia received several positive guest comment cards for her exceptional guest service.

Ernie Grant - Ernie done a great job assisting guests while working parking.

Kellie Brewer - Kellie works hard to make sure the NRT process runs smoothly.

Steve Collins - Steve did a great job his first week working in the Chip bank.

Jackie Rattler - Jackie observed and reported an incident, which prevented a loss for Harrah’s Cherokee.

Luke Huffman -Luke helped to protect company assets.

Tyler Powell - Tyler helped to protect the company assets.

Jeremy Smith - Jeremy is willing to take on any assignment given to him and is very UPA

Mike Siweumptewa - Mike has helped out on numerous projects.

Brandy Watty - Brandy is the EVS Service Rock Star of the week for Day shift.

Lyle Antone - Lyle is the EVS Service Rock Star of the week for Sunrise shift.

Drew Fox - Drew showed great enthusiasm and teamwork.

Tony Caceres - Tony is always willing to assist guests in any situation.

C A S I N O N E W S

The Caesars Entertainment family of companies announced this week that 20 of its resorts have earned the prestigious 2016 TripAdvisor® Certificate of Excellence, seven more than made the list in 2015.

“This achievement is particularly meaningful because we have been selected based on the positive reviews of our guests, and we are honored that they took the time to share their memorable experiences on TripAdvisor,” said Mark Frissora, President and Chief Executive Officer of Caesars Entertainment. “I am humbled that, within the very competitive hospitality industry, 20 Caesars-affiliated properties achieved this respected distinction. This recognition is a direct result of the hard work of our talented team members and their commitment to providing high-quality service and experiences.”

The Caesars Entertainment resorts receiving the 2016 TripAdvisor Certificate of Excellence are: Nobu Hotel at Caesars Palace, Paris Las Vegas, The Cromwell, Harrah’s Laughlin, Harrah’s Lake Tahoe, Harveys Lake Tahoe, Harrah’s Resort Southern California, Harrah’s Ak-Chin, Harrah’s Council Bluffs, Harrah’s North Kansas City, Harrah’s Joliet, Harrah’s Metropolis, Horseshoe Southern Indiana, Harrah’s New Orleans, Horseshoe Bossier City, Horseshoe Tunica, Harrah’s Cherokee Casino Resort, Caesars Atlantic City, and Caesars Windsor.This achievement celebrates leaders in the hospitality industry that received impressive reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience.

“With the Certificate of Excellence, TripAdvisor honors hospitality businesses that have consistently received strong praise and ratings from travelers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition helps travelers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travelers feel more confident in their booking decisions.” The Certificate of Excellence accounts for the quality, quantity and regency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews, and must have been listed on TripAdvisor for at least 12 months.

H A R R A H ’ S C H E R O K E E A M O N G 2 0 C A E S A R S E N T E R T A I N M E N T R E S O R T S T O E A R N T R I PA D V I S O R ’ S

2 0 1 6 C E R T I F I C A T E O F E X C E L L E N C E

The Caesars Entertainment family of companies is rolling out new Employee Rates and Friends and Family Rates for our hotel rooms in the Las Vegas Region. These rates will be available at our other North American properties effective July 1.

Employee Rates – Employee is a registered guest as part of the reservation.Friends & Family Rates – Employee is NOT a registered guest as part of the reservation.

Our new Employee Rates feature all of the elements you asked for:

• Discounts available at all Caesars-affiliated hotel properties (starting June 1 for the Las Vegas Region and July 1 for all other North American locations).• Receive 20 percent off the lowest published hotel rates.• NO resort fees! NO black-out dates!• Employees will not have to pay for resort fees but still will receive all of the related resort fee amenities.• Look for links on the left-nav bar on inSite.

Your Friends & Family are invited to experience our legendary service as well. Please invite them to take advantage of our new Friends and Family rate:

• Discounts will be available at all Caesars-affiliated hotel properties (starting June 1 for the Las Vegas Region and July 1 for all other North American locations).• Friends and Family members also receive 20 percent off the lowest published hotel rates.• Friends and Family reservations are subject to availability and black-out dates.• Friends and Family members will be responsible for resort fees. • Employees are permitted to offer three Friends and Family reservations in any given month.• Look for links on the left-nav bar on inSite.

E M P L O Y E E R A T E S A N D F R I E N D S A N D F A M I L Y R A T E S A R E H E R E !

$ 5 0 , 0 0 0 C H A M P I O N S H I P S O F B A G S

S A L A R I E D E M P L O Y E E A S S I S T A N C E N E E D E D

Harrah’s Cherokee Casino Resort is hosting the American Cornhole League’s national Championship of Bags Tournament on July 21-24, 2016 in the Events Center. The Championship of Bags (or COBS) features significant prizes including; $25,000 Singles Championship, $12,500 Doubles Championship and a $12,500 Crew Cup.

Other tournaments include Women Singles, Seniors (Singles and Doubles), Blind Draw and Skill Level Groups. Participants must be 21years or older to participate in the games.

Guests can visit iplaycornhole.com or Caesars.com for more information.

In light of our continuing parking situation and anticipation of high business volumes during the coming 4th of July holiday time period, we must ask that salaried personnel not already committed to direct front of house customer service functions again assist with driving employee shuttle vans. This is a significant benefit and convenience to our employees, to further expedite their travel to and from work. This plan is also critical to free up our Transportation team members to directly provide the best possible valet services for our guests. With a schedule spanning the clock from Thursday, June 30 through Tuesday, July 5,

coverage for numerous driver time slots is needed. Drivers need only to be salaried employees and certified to drive property vehicles. If not already certified to drive, employees should submit a copy of their driver’s license to Sharon Maney in Risk Management by Monday, June 27, and plan to attend the next driver certification class on Thursday, June 30 at 9am in the New Hire classroom. When it comes to service, we all play a part! Your assistance with this function will contribute greatly to assuring that our guests receive truly great resort-level service during their visit to Harrah’s Cherokee this weekend.

CLICK HERE TO VOLUNTEER

Refri

gera

tor R

ules

Storage Containers

Restrictions Deadlines

• For your protection, all food items must be stored in a lunchbox, cooler or thermal bag with a proper zipper or latch for closure (referred to hereafter as an “Approved Storage Container”).• All Approved Storage Containers must be labeled with the date, your name, department & supervisor.• All Approved Storage Containers must be 16 inches or smaller.

• The contents of all Approved Storage Containers left in the fridge for more than 5 days beyond the dated label will be discarded.

• The following items cannot be stored in the refrigerators (unless contained in an Approved Storage Container): drinks, plates, plastic shopping bags, pizza boxes, Chinese carryout boxes & plastic containers.• Raw meat and non-USDA- approved meat or game are strictly prohibited from storage in a refrigeratoreveniftheyareconfinedin an Approved Storage Container.

S A F E T Y S L O G A N

“Health and safety are words to live by.”

Supply Drive Back to School

June 1-July 29

Swain, Jackson, Graham, and Haywood coun-ties are in need of supplies to start the school year off right. Earn 1 HERO hour for every $5 worth of supplies. Each week will be a new set of supplies. Drop off locations will be as follows:

•2nd floor near NH training room•2nd floor Finance Area•EDR•BOH near Main Cage

Any questions please contact Marzena Caldwell at 497-8355

Table Games Care Drive

Wednesday, June 1st- Friday, July 1stThe table games department is hosting a personal care item drive for families in need in Swain, Jackson, and Haywood Counties as well as the Homeless Veteran

Center in Asheville. Earn 1 HERO hour for every $5 worth of supplies donated. Drop off boxes are located in the Table Games Buzz area. Examples of items needed are:

ToothbrushToothpaste

RazorsShaving Cream

Aftershave

DeodorantShampoo

Q-tipsBody wash

Mouth wash

If you have any questions regarding the drive, please reach out to Mary Jane

Stayer at ext. 8306.

H A P P Y B I R T H D AY

JUNE 24McDaniel, Brandy B., Table GamesWilson, James A., Food Court Graves, Timmy, Diamond Lounge

JUNE 25Crawford, Beverly M., Table GamesLedford, Jonathan A., Table GamesAdams, Kevin D., Security

JUNE 26Bush, Debra G., Electronic GamesHamilton, Jacob L., Table GamesLaksa, Marta K., Table GamesLynch, Timothy J., Table GamesMayeur, Darrell J., Table GamesArch, Clayton T., Parking/ValetMoody, Samantha B., BanquetJackson, Darryl L., Selu Garden Cafe

JUNE 27Crowe, Emma M., SecuritForrest, Ashton V., Service Connection CenterBergeron, Bradford L., Account DevelopmentBuchanan, Randall L., Parking/Valet Worley, Shirley A., Selu Garden Cafe Rickett, Benjamin A., Casino Bars

JUNE 28Phillips, Michelle J., Casino/Cage CashiersRothbarth, Heather T., Casino/Cage CashiersPatterson, Alexander M., Hotel Front OfficeFrench, Jessica K., Parking/ValetCalhoun, Mac R., Environmental Cleaning ServiceHenson, James M., Property ITHyde, Donnie W., Food Court

JUNE 29Myers, Tawnya J., Table GamesShaffer, Kelly L., Table GamesHicks, Laura M., Total RewardsBryson, Tony J., Parking/Valet

JUNE 30Concepcion Ayala, Veronica, Table GamesMicoli, John A., Table GamesPulley, Lisa A., Table GamesStoltzfus, Kevin R., Table GamesHuskey, William J., Grounds MaintenanceZachary, Delores J., Selu Garden Cafe

Calling All ArtistsShow off your creativity and help HERO raise money for the 2nd annual Pediatric Brain Tumor Foundation art raffle. The raffle will run from Monday, July 25- Friday, August 12. Create

your one-of-a-kind

art and turn it in to Kelci White in Valley

River and Aaron Lambert in Cherokee. Earn HERO hours

for time spent creating art and one hour for the donation. Art can be

anything made by you - paintings, drawings, photography, carvings, crocheting, knitting,

baskets, etc. Stay tuned for more information!

2016 CAESARS ENTERTAINMENT CLEAN THE WORLD CONTEST

PLEASE SEE YOUR PROPERTY HR FOR APPLICATIONS

A P P L Y F O R O N E C A T E G O R Y T O D A Y !

CODEGREEN ADVOCATE

OUTSTANDING HOUSEKEEPER/EVS MANAGER

CITIZENSHIP CHAMPION

APPLICATIONS DUE BY AUGUST 15 TO:

GMIGITA.FORMSTACK.COM/FORMS/CTW2016_CHICAGOLAND

4 color process

The will to do wonders®

The will to do wonders®

®

®

WIN A TRIP TO CHICAGOLAND

AND HELP US SERVE THE COMMUNITY

BY DISTRIBUTING HYGIENE KITS TO

WOMEN’S AND CHILDREN’S SHELTER.

2015’s three CTW Winners – Paulette Landell, Harrah’s North Kansas City; Laurie Porter, Harrah’s New Orleans; and Yader M. El-Azar, Paris – accompanied by Jeff Seavey, Caesars Entertainment Corporate representative.

H C C R P R O M O T I O N S

H C V R P R O M O T I O N S

$ 1 , 0 0 0 , 0 0 0 F O R T U N E O F J U LY D R A W I N G J U LY 4Guests can get 7X the entries when they play on Mondays, Tuesdays, and Wednesdays during the promotional period,

June 1 - July 4. Hourly drawings will be held on Monday, July 4 from Noon to 4pm. Each potential winner drawn will

select 3 envelopes from the gameboard. If the 3 envelopes selected contain prizes totally $1,000 then that guest will win

$1,000,000 cash! If the total sum does not equal $1,000 then the guest will win the total amount in Free Slot Play.

S O M E T H I N G F O R N O T H I N G S L O T T O U R N A M E N T SEvery Thursday in June. 500,000 Reward Credits will be given away.

Guests can redeem for items in our Total Rewards Catalog such as designer bags, jewelry, electronics and more.

Registration begins at 11:30am § Play begins at Noon.

F R E E R I D E - F R E E P L AY W E D N E S D AY S I N J U LYFive winners will be drawn on Wednesdays, July 6 and July 27 for a share of $50,000 in Free Slot Play. On Wednesday,

July 13 someone will win a 2016 Camaro! On Wednesday, July 27 someone will win a 67’ Camaro! Guests earn 7X the

entries for play on Monday – Wednesday during the promotional period (June 8 – July 27 at 6pm).

$ 1 , 0 0 0 , 0 0 0 F O R T U N E O F J U LY D R A W I N G J U LY 1Guests can get 7X the entries when they play on Mondays, Tuesdays, and Wednesdays during the promotional period,

June 1 - July 1. Hourly drawings will be held on Friday, July 1 from 4pm to 10pm. Each potential winner drawn will

select 3 envelopes from the gameboard. If the 3 envelopes selected contain prizes totaling $1,000 then that guest will win

$1,000,000 cash! If the total sum does not equal $1,000, then the guest will win the total amount in Free Slot Play.

S O M E T H I N G F O R N O T H I N G S L O T T O U R N A M E N T SEvery Thursday in June plus Sunday, June 19. 500,000 Reward Credits will be given away. Guests can redeem for items

in our Total Rewards Catalog such as designer bags, jewelry, electronics and more. Thursday registration begins at

11:30am and Play begins at Noon. Sunday Registration begins at 5:30pm and Play begins at 6pm.

C A S H O R S P L A S H G I V E A W AYDrawings are Fridays, July 15, 22, and 29. Guests earn entries beginning June 15 thru July 29. Guests receive 7X the

entries for play on Monday – Wednesday. Drawings are at 7pm each Friday (15, 22, and 29). Five winners will be drawn.

Grand Prize - $5K Cash and Yeti Prize Package. 2nd Prize - $1K Free Slot Play and Inflatable Paddle Board.

3rd thru 5th - $500 Free Slot Play.