Victoria Day

6132 N Meridian Ave Apt 211

Oklahoma City, Ok 73112

405-826-8016

vday65@yahoo.com

Over 20 years of experience in the healthcare industry with strong background in Revenue Cycle Management particularly in providing medical billing and claims services. Five years of business operations background in the hospital setting.

Primary Expertise and Leadership Skills

Highly skilled IT professional with technical and operational expertise in Healthland Centriq Financial Management system. Accomplished in managing and analyzing business and IT operations including implementation and support of Healthland Classic. Vast experience in providing leadership by overseeing management of Revenue Cycle for over 14 ASCs across the United States. Successfully defines business requirements for highly complex computer systems, including scope definition and coordination of analysis as along with design and testing of computer software applications being implemented.

Technology Focus

Plays a significant role in multiple projects including installation, implementation and support of Healthland Centriq Revenue Cycle modules, such as User Administration, Scheduling, Patient Registration, Billing, Medical Records, Insurance Processing, Accounts Receivable and Collections. Experienced in implementing clearinghouses along with maintaining user tables, reviewing and updating of charge masters.

Specialization

Revenue Cycle Management, Revenue Cycle, Scheduling, Patient Registration, Software Implementation, Patient Accounting, Business Office Operations, Business Analysis, Assessment and Evaluation of Business Processes, Policies and Procedures, Incurance Claims Processing, Accounts Receivables, Billing and Coding, Training Software, User

Recent Work Experience

Held several positions in a large healthcare management company, including IT Business Analyst providing services to clients for implementation of vendor’s financial solution for revenue cycle business offices. Also provided five years of service in business operations reviewing, best practices, policies and procedures, year-end audits and application training.

Work History

Xerox – 2013 – Present

Senior Consultant Healthcare Provider Solutions, Consulting

Working with Healthland to implement the Revenue Cycle and Scheduling modules in the new Centriq software to their clients across the United States. Traveling to the client sites to configure the software to meet their individual needs. Training the office staff to use the Centriq product. Providing follow up support to the client until they have been turned over to customer care.

Foundation Healthcare – 2004 – 2013

Business Analyst, Information Technology:

Provided application support for hundreds of users at three majory hospitals. Analyzed business requirements as presented by organizational units, established priorities for business systems, participated in feasibility studies and reviewed system designs. Defined business requirements for highly-complex computer systems, including scope definition and coordinating the analysis, design, testing and implementation of computer software applications. Defined business process flows and work flows. Worked collaboratively with technical personnel, clinical staff, consultants, vendors and senior staff. Worked closely with vendors to document requirements for new software development and provide training on hospital business processes. Collaborated with company’s Business Analyst to ensure successful utilization of business applcations.

Account Lead, Centralized Billing Office:

Served as account lead and responsible for cash receipts posting, processing correspondence, processing refunds and setting up new centers to be able to process claims.

Customer Service, Business Operations:

Oversaw and monitored Revenue cycle as well as performance of 14 – 20 ASCs. Traveled to perform year-end audits on accounts from Scheduling to $0 balance. Reviewed and updated center policies and procedures. Developed and implemented best Practices for centers, implemented clearing houses for the center’s use, maintained software’s user tables. Traveled for implementation of new business offices. Developed and maintained relationships with Business Office Managers to assist with anything they may need for hiring employees. Reviewed and updated the Charge Masters for each center, conducted software training as well as credentialing for insurance contracts and problem solving.

PHYCON – 1998 - 2004

Account Representative:

Responsible of taking customer calls to work on Account receivable aging and posting of the cash receipts.

Refund department:

Engaged with the development of the Refund Department. Managed the research of overpaid accounts. Issued refund checks to the insurance and/or patients.

Accounts Receivable Supervisor:

Oversaw 12 – 14 employees and conducted training to employees on workflows and processes.

EPBS – 1002 – 1995

Data Entry Clerk:

Responsible in entering data for patient demogratphics, insurance information, ICD-9 codes and charges.