New Relic Business Enablement Teamstephen@newrelic.com

New Relic Business Enablement Teamstephen@newrelic.com

New Relic Confidential — do not distribute

v1.5 12.08.13

Partner Orientation

Welcome

•Thank you for partnering with New Relic. •We look forward to providing your customers with powerful, easy-to-use application performance monitoring.

Goals

•Introduce partners to the program

•Outline components of a successful integration

•Initiate pre launch activities

A Typical Integration

• Introductory meeting

• Set up test accounts on staging server

• Co-marketing planning

• Set up partnership on production server

• Establish support plan

• Walkthrough integration & sign-off

• Planning for billing

• SSO

• Co-Branding

• Sign-up placement

• Provisioning

• Console integration — partner API

• Test on staging

Your Partnership

•Partnership Owner Account•Admin on Partnership Owner Account•Partnership name and id•Staging and Production

Partnership Structure

Partnership Owner

(Account)

Partnership Owner

(Account)

PartnershipPartnership

UserUserUserUserUser

(admin or standard)

User(admin or standard)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)Account Account

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User User

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

User(account owner)

Subscription

Subscription

other accounts

1: n1: n

1: n1: n

1: n1: n

1: 11: 1 1: n1: n

Partner API

•Create, edit, upgrade, downgrade and cancel New Relic accounts

•Change subscriptions•Keep user records aligned•RESTful •Secure

Partner API

•Extensions to your internal systems will be required in order to store information returned by account creation calls

•Please plan for this

Single Sign On and Access Control

•Transparent hand off to New Relic site•Unified experience, reinforces co-branding

•No re-authentication required•Shared secret authentication•SHA1 digest of request parameters and shared secret

•Optional nav data in request

Demonstration Partnership

•Fully functional partnership integrated with the New Relic site

•Example code•Available to partners

Co-Branding

Co-Branding Elements

•Header and footer with css•Redirect URLs•Custom subdomain

Account and Agent Provisioning

•Sign-ups that do not deploy in 48 hours are unlikely (+99%) to ever deploy•Do all that is possible to ensure immediate deployment

•Auto provisioning and deploy preferred to manual provisioning and deploy•If you do auto deploy, tell the customer

Placement

•Partners with prominent placement of the New Relic sign-up drive higher levels of sign-ups

•Burying the New Relic sign-up deep in your website will reduce sign-ups

Driving upgrades through creating awareness

•Dashboard widget• custom css

•Data API

Staging and Production• Staging is your sandbox• All features function in staging • Promotion to production with minimal

modification• Be aware of what will need to change for production

• Production is not a sandbox• DO NOT run tests (beyond those essential to verify functionality) in production

• Testing flag

Support

•Partner responsible for agent install and deployment support (first level)

•Training for your supporters•KB resources•Escalation procedure•Zendesk integration

Partnerships Tab

•Administrative console for Partners•Set and edit partnership parameters•Monitor performance of customers •Partner Integration Guide

Finding the Partnership Tab

Settings and Keys

Customer Performance

View any customer account

Other Settings

•Download Link Display

•Show java agent link •Show yml link

•Welcome messages

•Signup message: A customized welcome message.•Hide/show banner welcome message•Hide/show invoice welcome message

Email control•Send deploy reminders •Send trial emails

Billing email •For Partnership where the billing method is “Reseller” and invoices should be directed to the attention of a specific party.

Feature access •Server monitoring•User administration

Integration Assistance

•In San Francisco or Portland•Paired development

•Email•Recommended integrators

Do’s and Don’ts

• Do not run tests in Production• Do run tests in Staging• Please clean up after yourself if you create large numbers of accounts

• Do not run apps under the Partnership Owner Account (it’s not in the partnership)

• Do not create accounts for customers using “fake” ids

• Do use the Partnership tab for editing settings

• Do not create new accounts to modify account attributes or subscription level • Do use the appropriate API call to modify existing accounts and

subscriptions

Sign-off Meeting

•Conference call with screen-share•Integration walk through•Marketing and PR coordination•Support introduction and hand-off•Test accounts•Billing coordination

Thank you for partnering with New

Relic