New MSS Profile

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Monarch Security Services (Pvt.) Ltd.


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COMPANY

PROFILE


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Company Name: Monarch Security Services (Pvt.) Ltd.

Established in: 1999, Islamabad.

Mailing Address: Suite # 1-2, Second Floor, Select One Plaza,

F-11 Markaz, Islamabad.

Telephone: 051-2102405, 051-2228156

Fax: 051-2228157

Email: [email protected]

[email protected]

Web: www.monarchsecurity.com.pk

Licenses: Punjab, Sindh, Balochistan, NWFP, ICT,

Azad Jammu & Kashmir, Northern Areas


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INTRODUCTION


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1. INTRODUCTION:

Launching off in 1999 with the establishment of our initial office at Islamabad, the

company has now extended its wings further in every nook and cranny of Pakistan.

Amidst the plethora of Security Companies which are competing for the consumers

interest, ours is amongst the few which are equipped with state of art security

facilities, trained guards, and competent managerial staff which enforces strict quality

control on the services we dole out to our worthy customers. Monarch Security

Services (Pvt.) Ltd. is approved and registered with the Ministry of Interior,

Government of Pakistan vide Registration # I-02490 dated 13th July, 1999. Head office

of the company is at Islamabad and our branch offices are operational at Rawalpindi,Lahore, Faisalabad, Multan, Taxila/Hattar, Muzzafarabad, Peshawar, Quetta, Karachi

and Gilgit (Northern Areas). Here at Monarch Security Services (Pvt.) Ltd. our concept

of good physical security is a combination of defensive principles designed to achieve

the following for our valued patrons initially to detect then deter then delay and

subsequently respond (and ultimately, deny access) to intrusions into critical physical

spaces which our valued clients define for us.

2. SALIENT FEATURES OF OUR SECURITY SERVICES

Personal Guards Mobile Escort Building Security Residential Compound Security Assets Security Access Control Management Visitor Control Security Surveys Verification of Incident

3. TYPES OF WEAPONS

Guns, Pump Action. / 12 Bore Rifles, 7MM/8MM Semi Automatic, 44 Bore Pistol, 30 Bore 9MM, .32 Bore, .22 Bore Revolver, 32 Bore, .22 Bore, .38 Bore long Shot Gun Semi Auto (Repeater) / 12 Bore


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4. TYPE OF SURVEILLANCE SYSTEM / EQUIPMENTS WE CAN PROVIDE

Mobile Checking Squads. Intelligence Units. Watchman Clocks. Hand held Detectors for explosives / arms metal. Bomb/ Car Detectors. Motion Detector. Warning Device. Control Panel. C.C.T.V (Close Circuit Television)/IP based solutions Video Recording Sunglasses/DVR Hydraulic Road Blocking Systems/Bollards GSM Jamming Devices IED (Improvised Explosive Device) Jamming Systems Video Monitoring Equipment (24 hours)We also offer the services of verification & setting of local staff members and their

documents of the office of our worthy client. Services to check the authenticity of

documents e.g. Visa application and their annexure are also available. In special cases,

we offer services of the investigation of any Security Breach incident, theft and

burglary incident.

5. WHY WE ARE DIFFERENT FROM OTHERS:

We honor our commitments with our customers to the utmost. We provide service of the top most quality compatible with what the best in the business

offer.

You can pass on your worries to us; we are awake to let you sleep. Our guards watch your premises and we monitor our guards. No compromise is made on the selection of manpower for the protection of our valued

patrons. An adequate Wireless Communication Systems is operated by us and this is Government

approved very few security units have this unique ability.

We are highly competitive and strive for excellence you can pass on all your securityconcerns to us and rest assured that they will be taken well care off.

We conduct the complete security clearance of our guards / security personnel on aquarterly basis. We can also provide security clearance to our patrons on demand.

We continue to train our security personnel with refresher security training courses andphysical fitness programs to ensure that we maintain our high standards of professional

competence.

Our commitment to quality and adherence of standard operating procedures is untiring.


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VALUABLE

CLIENTS


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EXISTING CLIENTS


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M/s Hasanali Karabhai Foundation

M/s Al-Fazal Associates


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HAD THE HONOR TO SERVE

M/s Serena Hotels Quetta

M/s Huawei Technologies Pakistan (Warid Project)

M/s Dewan Hattar Cement

M/s Dewan Suleman Fibber

M/s Eastern Power Company Ltd. (150 Mv )

M/s Adamjee Insurance

M/s Karcun (Pvt) Ltd.

M/s Master Poly Plast Industries.M/s Money Changer Association Rawalpindi / Islamabad/Lahore.

M/s Madina Industries Lahore.

M/s All Pakistan Marble Industries Association.

M/s Mughal Steel Industries Gujranwala.

M/s Ikram Leather Industries

M/s BIOBLITZ (Farmers Market Pvt. Limited)

M/s Glimmer Pvt. Limited

M/s Bloomfield School Systems

M/s Elpaso Technologies

M/s Awan Group of Guesthouses LahoreM/s Watan Serve Pakistan

M/s Bloomfield Hall School Systems

M/s Bar BQ Tonight Restaurant

M/s Ayesha Steel Mills

M/s Chicken and Chicken

M/s Pizza and Pasta

M/s Children Hospital Lahore

M/s DHQ Hospital Sheikupura

Apart of all these corporate clients we have a large no of deployment of guards allover the country on many residential and minor official premises.


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QUALITY

MANUAL


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QUALITY POLICY

Monarch Security Services quality policy is to achieve sustained, profitable growth byproviding services which consistently satisfy the needs and expectations of our

customers.

This level of quality is achieved through the adoption of a system of procedures thatreflect the competence of the Company to both existing customers and potential

customer.

In order to implement this policy all Staff is individually held accountable for thequality of their work, resulting in a continually improving working environment for all.

This policy is provided and explained to each employee by the Senior Executive VicePresident who conducts quality training programs off and on and also provides

counseling to employees.

QUALITY OBJECTIVES

To achieve and maintain an optimum level of quality of services which subsequentlyenhances the Companys reputation with Customers.

To ensure compliance with relevant statutory and Safety Requirements. To endeavor, at all times, to maximize our valued customer's satisfaction with the

services provided by Monarch Security Services.

Defining Values Of Monarch Security Services (Pvt.) Ltd.

Customer Satisfaction. We are focused on granting superior value to our customer

and thus be recognized as the pioneers of the Security Services in Pakistan.

Our Values. Company operating principles based on core values of commitment, highstandards of ethics, professionalism, customer satisfaction and innovation.

Our Services. We focus on quality services geared to all in the pyramid starting from

the executive to the individual customers, so they can fully achieve the peace of mind

that they desire.

Professionalism. Well experienced, qualified and friendly management. Specializing

in safety and security services, capable of managing all operations and projects

efficiently and smoothly.


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ABOUT MONARCH SECURITY SERVICES

MISSION STATEMENT

To be a preferred partner of our customers by providing complete security service

solutions through professional and personal touch.

VISION STATEMENT

To provide quality and an innovative range of security services and security

equipments to our valued customers by highly trained security professionals for the

satisfaction of our customers with both challenging spirits and flexibility.

SERVICES / SECURITY SYSTEMS

Armed Security Guard Services, Unarmed Security Guard Services, CCTV, Access

Control Systems, Intruder Alarms, Fire Fighting Systems, Human Shield - Personal

Security, Plain Clothed Security and Armed Escorts.

Some of the salient features of our services are:

Trained & experienced staff Reliable and authentic service Environmental safeguards followed Competitive rates Provision of armed and unarmed guards to suit your requirements. A name you can trust to provide you with the complete security solution to your

home and office.

We take away your worries so you can leave your security concerns to us andconcentrate fully on your core business.


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RECRUITMENT

SOURCE The Company employs retired military personnel from 35-45 of Age,

recruited from the fighting arms who are smart, alert and proficient in use of

weapons. Civilian guards from 22-35 of Age are employed only if required by the

customer. The Company has its own training system for providing its personnel

necessary perspective and skills to perform their duties efficiently in prevailing

environment in populated areas.

SCREENING Monarch Security Services have a vigorous recruiting and screening

mechanism that allows us to offer reliable and professional personnel to our valuedclients. The screening process comprises clearance from police, army record office,

NADRA and previous employers.

REMUNERATION All employees of the company are paid decent wages

commensurate to their qualifications and experience. Hourly overtime is paid in case

they perform duty over and above their prescribed duty hours. All personnel are

registered with Employees Old age Benefits Institution (EOBI) and insured with a

leading insurance company of the country.

BENEFITS Where the customers cannot provide suitable accommodation, the

Company provides boarding and lodging to its employees. Since in the case the

security staff is ex-military and registered with EOBI, they are entitled to medical care

from local military hospital and nearest EOBI hospital or dispensary. In addition to the

military pension, they also entitled to disability benefits and superannuation pension

from EOBI.

CULTURE The employees of the company strive to serve the costumers with

integrity, innovation, excellence, respect, accountability, and teamwork. All of our

staff and guards are smart, fully trained and competent. Our staff is cooperative,

informative and disciplined in their approach. None of our guard work more than 12

hours shifts a day. Our staff/guards are paid a reasonable and realistic wages. As a

company we never overstretch our resources. Thus to cater for your security needswe have a highly dependable work force to draw from.


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DATA MANAGEMENT

DOCUMENT AND DATA CONTROL

Monarch Security Services has identified those documents and data that are directly

related to customer contracts or the requirements of the documented quality system.

It is a requirement that the originator of each document carries out a formal review

prior to approval and use. It is also a requirement that the correct documents are

available at the relevant locations. Obsolete documents will be clearly identified as

obsolete and managed in a way that positively prevents the incorrect informationbeing referenced.

CORRECTIVE AND PREVENTATIVE ACTIONS

Monarch Security Services systematically reviews nonconformities and opportunities

for improvement in order to continually improve the effectiveness of its services and

customer satisfaction with its services. Root Cause, Corrective and Preventative

Actions procedures details recommended methods for using our corrective and

preventative action system correctly. It details our corrective and preventative action

requirements and gives advice on how to carry out an effective root cause analysis.The company tries to systematically prevent problems with the performance of its

Security Personals or processes.

CONTRACT REVIEW

The Company offers standard and Specialist Security Services to meet each

customers needs. Specialist Service requirements differ from one customer to

another (and from one contract to another) therefore each tends to be quoted for the

specific contract.

Once a proposal is accepted by the customer, it is recorded and reviewed to establish

that the requirements of the Services are adequately defined and documented, any

differences from the proposal are resolved, and the company is capable of fully

satisfying the customers requirements.

In addition to the contract specification the customer may also request variation work

to be undertaken by the Company. In these circumstances the work content is

documented and agreed with the customer prior to execution to ensure that no

ambiguity exists.


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CUSTOMER FEEDBACK / COMMUNICATION

Monarch Security Services continually communicate their customers for satisfaction

with its services via:

Through Monthly Comment Cards 24/7 Telephonic Communication 24/7 Online Community like Chat softwares, Message Board and E-mail

Discussion.

Questionnaires to get confidential feedback Create special events for customers like parties etc. Make point for employees to

interact at these events to get valuable feedback for your business.

All our staff are empowered to resolve customer issues as quickly as possible.

Customer issues that are not being solved adequately by normal processes are

escalated to higher management to ensure that the necessary priority and resourcesare being applied.

There are four levels of escalation, the highest being each divisions.

Level 4 Vice President

Level 3 Executive Vice President

Level 2 - Senior Executive Vice President

Level 1- Managing Director

Level 0- Chief Executive Officer

We believe that the development of your business totally depends on the satisfaction

of customers and the quality of the services. If you provide the customer with the best

service than he will surely like to visit you again and again. But if you dont he will not

come, and thats why we only focus on our valued Costumers.


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MANAGEMENT REVIEW

Management Review of the suitability and Effectiveness of the Services take place at

least twice per year. During the Management meetings, actions are allocated and

minted to record the development of the Companys management Policies.

The objectives of Management Review are:

To establish that the Management is achieving the expected results and meeting theCompanys requirements, continuing to conform to the Standard, continuing to satisfythe customer needs and Expectations, and functioning in accordance with the

established Operating Procedures.

To expose irregularities or defects in the Services, identify Weaknesses and evaluatepossible improvements.

To review the Effectiveness of Previous Corrective actions, and to review theadequacy and suitability of the management procedures for current and future

operations of the company.

To review any Complaints received, identify the cause and recommend correctiveaction if required.


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BEFORE DEPENDING ON A SECURITY COMPANY PLEASE CHECK THAT:

Is the company is duly authorized by the Government of Pakistan to

operate lawfully or is it an illegal set up?

Does the company operate throughout Pakistan, or is just a local

enterprise?

Does it cater for your future security needs, and is it equipped with latest

security devices like any good company

Does the manpower it comprises of consist of experienced ex-servicemen

and not primarily just inexperienced guards?

Does the company maintains strict criteria for the selection of guards and

does not compromise on it?

Is the management fully trained in security matters and issues relating to

them?

If your answer is YES to all the above-mentioned queries, then go

for the selected company immediately, or else, thinks twice before

making any decision.


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OFFICES


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HEAD OFFICE

Islamabad

Capt Hyder Rafiq Malik(Senior Executive VP)

Cell: 0333-8555148Email: [email protected]

Capt Zarrar Ali Shah(Executive Vice President)

Cell: 0333-5772977

Email:[email protected]

Capt Tariq M. Satti(Executive Vice President)

Cell: 0321-8568888

Email:[email protected]

Mr. Aamir Aziz(VP Admin)Cell: 0333-5693142

Monarch Security Services (Pvt.) Ltd.

Suite # 1-2, 2nd

Floor, Select One Plaza,

F-11 Markaz, Islamabad.Tel: 051-2102405

Fax: [email protected]


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REGIONAL OFFICES

Rawalpindi

Mr. Maqbool Hussain(VP Admin)

Cell: 0333-5337672

19- Basement Mall Plaza, The Mall Rawalpindi Cantt.

Tel: 051- 5583557

Fax: 051-5587166

[email protected]

Lahore

Saif Malik(VP Administration)

Cell: 0333-4133525816-D, Faiasl Town, Near Yasir Broast, Akbar ChowkLahore.

Tel: 042-35221600,

[email protected]@gmail.com

Karachi

Capt Faisal Riaz Malik

(RMO)Cell: 0321-2592827

Suite # 3, 2nd Floor, Plot No.2-C, Highland Tower, 6th

Sunset Street, 24 Commercial Lane, Phase II, Ext. DHAKarachi.

Tel: 021-35395433


Multan

Capt Ilyas Saeed(Regional Head)

Cell: 0300-5624966

Monarch Security House, Milon Hans Chowk, KhanVillage Road, SAbzazar Colony, Bosan Road, Multan.Tel: 061-6513020,


Quetta

Najeeb Ullah(VP Operations)

Cell: 0307-2000610

Room No. F-01, F-Block, Kabir Building, Jinnah Road,

Quetta Cantt.

Tel:081-2664815


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Peshawar

Hassan Arshed Masood(VP Operations)

Cell: 0333-5553687

Flat#1 Panyala Market, Ishrat Cinema Road,Gulbahar#2,

Peshawar.Tel: 091-2261448,

[email protected]

Faisalabad

Mr. Rana Khurram(Regional Head)

Cell: 0333-5777273

Plot#35, Susan Road, Chanab Market, Madina Town

Faisalabad.

Tel: [email protected][email protected]

Taxila

Muhammad Yahya Khan(Manager Operation)Cell: 0300-5214940

Jahangir Manzil, Bahter Mor, Wah Cantt

Tel: 051-4328855


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ENDORSEMENT


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NOCs andLICENSES


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